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Business Profile

Storage Units

Storage King USA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage Units.

Complaints

This profile includes complaints for Storage King USA's headquarters and its corporate-owned locations. To view all corporate locations, see

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Storage King USA has 9 locations, listed below.

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    Customer Complaints Summary

    • 50 total complaints in the last 3 years.
    • 13 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/21/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I won an auction on storageauctions from this storage facility.I arrived at 10:40a,m MST, waited until 11 a.m (the location was supposed to be open at 9 a.m) to pay for my auction/clear the unit. I waited with the employee patiently until 3pm MST, after paying the company a money order of $238.42 and a $30 fee to the auction website. The employee and I opened the unit to find it was not the one pictured in the auction. After 3 more hours of waiting, the manager suddenly cancelled the auction. I have since been stuck with a money order made out to and stamped paid to storage king, and storage king did not announce the cancellation of the auction to the auction website holder. I have paid $268.42 to sit in your office for 5 hours and not even get the auction I paid for. They recently resold the auction for $600 on the same website and have not refunded me. I will be taking legal action if this is not resolved.

      Business Response

      Date: 04/21/2025

      Hello,

      Thank you for your feedback. We have asked our District Manager to investigate this further and reach out to you.

    • Initial Complaint

      Date:04/10/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Upon renting a storage building in ******* on ************* I was given a contract quoting one price! Soon after I moved all my belongings into it, two months into the contract I received another contract doubling the original price saying that I either sign another contract and pay over $300 a month or my things will be auctioned off. So because I work out of town I signed it under dearest. I have proof that they go in my account trying to take several different amounts. Not the amount on the new contract? So I left voicemails about my concerns and the manager left a fake email for me to contact her on. This place is a scam

      Business Response

      Date: 04/11/2025

      Hello,

      Thank you for your feedback. We have asked our ******** ******* to investigate this further and reach out to you.

    • Initial Complaint

      Date:04/03/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I rented a storage unit online 3/25/25. And I have never been given access to the unit 552. The access code given to me in an email never worked. I moved from ** to ** on 3/27/24 and had a U-Haul full of stuff that I could not store in the place that I had paid for. I called the ********************************************************************* right away but that never happened. I called back two more times still no call I waited at the storage place for 1 hour and no one called me back yet. I then called the office and spoke to the manager on 3/29/25 who told me that the district manager would not be calling me and that he would reach out to her and that she was the only one to give me my refund. I still havent gotten a call back from anyone. I went to Storage King on 4/1/25 and spoke to the manager who gave a copy of the canceled unit so I would not be charged for April but did not refund me for March. He also said the district manager would be in that afternoon and I should hear something then. STILL NO CALL OR REFUND FOR $49.49 I have never been given access to the unit.

      Business Response

      Date: 04/04/2025

      Hello,

      The customer was refunded on 4/1/25. Additionally, the District Manager left a message with the customer today. If you have further questions or need assistance, you may reach us at ********************************* Thank you.

    • Initial Complaint

      Date:02/11/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Started with an online web search for climate control temperature storage unit companies on 1.18.25. I spoke with customer service who stated everything can be done online even after hours while the office is closed. As long as I complete the questions on the contract, sign it, and pay then I could have immediate access to a unit. I completed the docs on 1.19.25 at 7:19 a.m. EST but a message appeared stating I have to go into the office for the move in because it is a control temperature unit and I never rented from the facility before. I called CS back, demanded an access code to building or for them to call the owner. The *** apologized and said there was no way to reach them afterhours. I told them to cancel the contract. They told me they couldn't cancel the contract & give me a refund, only the office can and they will not reopen until 1.21.25 due to the Holiday. I contacted ***** Tues. morning 1.21.25 explained the issue, he stated he will contact the district manager ***** to see if the contract be cancelled. He said but they do not give refunds. I told ***** I will come to facility that day. ***** was rude and didn't even try to assist me. He left me outside during business hours stating he's on a break 1-1/2 before closing. I told him to cancel the contract twice that day - phone call and in person. On 1.30.25 I spoke with *** another site mgr who took the complaint and gave me the same information when I told her to cancel the contract; that she will call ***** the district manager and call me back. But she will remove my Credit Card to prevent the system from auto pay. She never called back. On 2.5.25, I received a notification from the collection ***** My rent is past due, was due on the 1st day of the month. I called immediately and talked with ***** and ***, who stated they didn't hear back from *****, so they didn't call me back yet. I received another message 2.7.25 saying I have an unpaid balance of $180.00. This is complete SCAM.

      Business Response

      Date: 02/11/2025

      Thank you for your feedback. Your comment is very concerning to us. We have asked our District Manager to investigate this further. We will use your feedback and make sure this situation is rectified ASAP. Please reach out to us at ******************************** and we'll work with you toward equitable resolution of any issues. Thanks for your business.

    • Initial Complaint

      Date:09/27/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have unit **** and the price has increase at min. of 2 times since I have had it. One of the reason I took this unit is that it had a light in it. The light has not worked in over 4 months. I have emailed the company, I have spoken to the receptionist, I have gone to my file and email and nothing has been done. Last time I spoke to the receptionist I saw her put information in. My question am I getting any refund cause I did not and still am not getting what I paid for. I am not even talking about when I went to my unit in June and lock had been removed. I am missing 3 microphones. No one knows anything about why it was removed or what happen. All I know is I am missing microphones that I am needing to replace. Most of letters were sent through their portal or I spoke with attendant.

      Business Response

      Date: 10/14/2024

      Thank you for your feedback. Your complaint is very concerning to us. We have asked our District Manager to investigate this further and reach out to you. If you do not hear from the District Manager in five (5) business days, please reach out to us at ******************************** and we'll work with you toward equitable resolution of any issues. Thanks for your business.

      Customer Answer

      Date: 10/24/2024

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:


      RE: ID # ********
      Good morning. I did not respond as per their email, they were going to respond by today. Well today I did not receive email or call. So I reject their solution as they once again lied and did nothing.
      This company seems that once they get your money, they raise rates and do nothing to keep their units up. 
      Once again per their letter they never responded.
      I reject there solution as they did a no show.
      Thank you.
       



      Sincerely,



      ******* ****









       

      Business Response

      Date: 10/25/2024

      Hello,

      The Property Manager has tried to reach the customer
      multiple times. The lighting issues from storm damage have been resolved and
      the customer’s locks are secure. However, he has not reported any missing
      microphones. If you have any further concerns, please feel free to contact us
      at **************************.
      Thank you.

      Customer Answer

      Date: 10/29/2024

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:


      [Your Answer Here]Yes you repaired the unit, I haven't been there to see. So it is repaired so the next person that moves in has it repaired. There was no mention of refund or rent adjust for the months there wasn't a repair. The main objection is why lie? There are no messages on my phone, nothing in your in box, nothing in my box, no emails. It is very disturbing  you choose to say you tried to reach me? That's the problem with this!! So Better Business it is the lie that they tried to reach me when I checked my phone last Thursday and saw their number, they left no message and I called them back(no response) Next time to close a case just tell the truth. You did nothing till I turned this into the BBB. Don't worry about the mics. So I guess light has been repaired, I have not been there yet.  


       


       


       


       


      In order for the BBB to appropriately process your response, you MUST answer the question above.




      Sincerely,



      ******* ****









       

    • Initial Complaint

      Date:09/23/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am currently renting a storage unit at Storage King USA on **************** in **************, Tx. My bill is always 161$ due on the 20th which is today and has a five day ***** period for a late fee. Today is the 21st and I went to pay my bill and it says 194$ and that it is overdue but according to my lease which I have it says the 20$ is added after the five day ***** period but this is more then 20$ added obviously. There is no paper billing information given or sent on information on the webpage when I login as to why my bill is this high. On top of that it shows how many times I have paid 161 and others where I paid the 194$ even though the bill isnt over the five day ***** ******* These people just rob your money without even an explanation or anything showing why you owe what you owe. I am tired of paying for what I know I dont owe. Its pure bs.

    • Initial Complaint

      Date:09/04/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This facility is infested with mice. I have over $4,000 of damages from the mice in my unit just in the past month. This all began about 9 months ago I brought the issue of having MULTIPLE dead mice inside my "climate controlled" unit, this was when it was Metro Self Storage, they gave me 1 months free rent and that they would take care of the issue. A month later I brought it to their attention again and they told me they put traps out that was all they could do. At this point there was just paper eaten, and the dead mice inside my unit as well as units all down the entire hallway. Now one month ago I found additional dead mice inside my unit, and inside other units that I know the renters of down the hall, and now the mice have eaten the seals of brand new refrigerator and pee'd all inside of the fridge, as well as the insulation of my brand new gas range was all eaten inside of my unit. I immediately reported this to Storage King and at the beginning they claimed they were trying to help me, however now I have not heard from them in weeks, and they are not helping in any way at all and told me it is my loss. My entire unit is covered in mice pee and ****, as well as they have eaten everything they possibly could. This is absolutely the worst storage location and company I have dealt with.

    • Initial Complaint

      Date:06/28/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a survivor of domestic violence and while in the process of getting away from my abuser I was evicted from my unit at Storage King (purchased in the 18th evicted on the 21st) because I fell asleep in my car on the property after I spent the entire night before packing my ****** Sentra from floor to ceiling and even strapping belongings to the top of my car. When *** the property manager found me she immediately evicted me leaving me with no money and no place to go. She was the property manager at the previous storage facility and I believe she is out to s**** ppl over and steal their mone

      Business Response

      Date: 06/28/2024

      Thank you for your feedback.Will you please let us know the address of the facility where your storage was at, so we can get you to the right person to help you resolve this?

    • Initial Complaint

      Date:06/03/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a payment on *** 1,2024. My next payment is **** 1,2024 with 4 or 5 days grace ******* I received a letter on rental increase etc. Notice date is *** 18,2024.(effect starting with your payment due on or after july27, 2024). This letter is a 30day notice, from which letter was sent.that would be **** 18,2024. My complaint is I come to storage,to find another lock on my unit red lock. No email, or other paper notice telling me a red lock will be on my unit. Please explain why I can't get into my unit when I need to. Office is closed on Monday **** 3,2024. Please reply asap Thank you

    • Initial Complaint

      Date:05/28/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I booked a 10x15 storage unit from *************** located at **** * *** ** ****** **. I booked my unit online and received confirmation along with a unit number and gate access code. Upon arrival I realized I did not have access to the actual building my unit was in because I was not given a code for it online. The manger was out to lunch and said he would be back at 2:30pm I waited with my mother until 2:30 and no show. I had an emergency to attend to so my mother stayed behind in her vehicle and I left. After 15 minutes the manager arrives while my mother is still on site so she decides to go inside and let him know that I booked a unit online but we didnt have access to the building. She showed the manager, *********************, the email and he asked for my name eventually he found the unit I booked and told my mother to follow him. He took her to the unit, opened the unit and took the lock off and said its ready to go. She started moving our things in and all was well. Well less than two weeks later I receive a call from ***** telling me that I moved into the wrong unit and I need to either pay the difference since the unit I moved into is bigger or I move out to the correct unit. I told him how did I move into the wrong unit if you are the one that looked up my name in the system and took my mother to that exact unit and said its ready to move in? He made up an absurd story that never happened in order to not claim any responsibility. Upon further research I realized the last two numbers of the unit I moved into were flipped with the unit I was given online. ***** looked at the last 2 numbers on the unit wrong and took my mother to the wrong unit and now he is blaming us saying we dont know what were talking about despite there being literal cameras in the office that recorded the whole thing! He even said he didnt work that day even though he was the one that checked my mother in!! Now he has charged my credit card an extra fee without my consent or explanation

      Customer Answer

      Date: 06/21/2024

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding Storage King USA has been resolved.

      (By clicking "OK", your complaint will be closed as Resolved.)


      Sincerely,

      *************************

    Storage King USA is NOT a BBB Accredited Business.

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