Complaints

This profile includes complaints for Storage King USA's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Storage King USA has 9 locations, listed below.

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  Storage King USA

  150 E 52nd St Ste 32002 New York, NY 10022-6012

• 

  Storage King USA

  4553 Johnston Parkway Cleveland, OH 44128-2954

• 

  Storage King USA

  4850 W Western Ave South Bend, IN 46619

• 

  Storage King

  1339 Belcamp Rd Belcamp, MD 21017

• 

  Storage King USA

  3511 Victory Blvd. Staten Island, NY 10314-6722

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/22/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I vacated storage **** *** at Storage ***************************** location on Feb. 24, 2024 and served email notice (Feb 22, 2024 and phone call to let them know.They continued to bill me $113.40 on March 25, 2024 and again on April 27, 2024.My phone calls (2) and emails (3) and on site visit to address this have not resulted in any action on their part to refund my money.

  Customer Answer

  Date: 06/18/2024

  Better Business Bureau:
  
  At this time, my complaint, ID ******** regarding Storage King USA has been resolved.
  

  (By clicking "OK", your complaint will be closed as Resolved.)

  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:05/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 6th, 2024, I dropped off my Storage King provided document filled in to tell them I was moving out of my unit on ***** 16th and would confirm on ***** 17th. I spoke with the gentleman in the office at ******************************************************** and handed him the document along with my change of address form to my present home in ******, ****. We chatted about movers to use and where the truck should park. I confirmed on ***** 15th that the movers would be there on ***** 16th. I spoke with him on ***** 16th onsite when the movers arrived. I called back on ***** 17th and spoke with him to confirm everything was removed and the lock was off the unit. I received an automated billing notice (attached) on ***** 30, 2024 charging me for May 2024. When I called i had to leave a message at the location. I then emailed the location via the website. No response. So I stopped there and saw no one was onsite, but to call the ********* location which I did on May 1st, Tino, the manager, said the gentleman at the ****** location had broken his hand so **** was going over on May 2 and would confirm the unit was empty and see if he could find the paperwork I'd left in March. I called him back on May 2 and he confirmed the unit was empty, but found no paperwork. He had called his District Manager and was waiting for her call back. I called back May 3 and he had not heard anything. Per the agreement which I filled in and signed, I should receive a partial refund for ***** and the charges should have stopped. I want the partial refund for ***** and the full refund for the erroneous charge for ***.

  Business Response

  Date: 05/07/2024

  We looked into this issue and the customer has been refunded the full payment, but we do not prorate out after 5 days. Customer was beyond her 5 days and did not receive a partial refund for ***** as rent is month to month, not day to day.  

• Initial Complaint

  Date:04/30/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my belongs ruined due to a leak in the roof of the unit that I had rented for over 3 years and paid contents insurance from a company Storage forced me to pay the entire time. Upon moving our I found items that were soaking wet and ruined due to leak in roof. I immediately showed local employee and she said yes, damage was from leak in roof but insurance I paid for would cover. I filed a claim online immediately (Dec 11, 2023). When I followed up, they told me they did not have info I filed on their website. I filed again through forms they emailed me. I received an email saying they needed more info or they would close claim. I responded. They told me local Storage King ******* would call me . He never has. Storage King saying Cornorstone ******************** must pay. ************************** saying Storage King must pay. I am beginning to suspect that these 2 companies are somehow connected. I did business with Storage King locally. Storage King collected my rent and my insurance payment. Storage ********************* caused my damages. I think Storage King should make me whole and deal with the ***************** they were an agent of themselves.

  Business Response

  Date: 05/01/2024

  Thank you for your feedback. Your comment is very concerning to us. Please let us know which city, state your storage rental was in so we can have the right person reach out to you immediately.
  

• Initial Complaint

  Date:04/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I continue to pay rent for Unit 1013 and Parking Space # *** , 1984 ********* since 2005, subsequent to relocating out of state. On 04/20/24, my family visited the secured facility noting 1984 *** was not in assigned #***. Multiple emails to Property Manager *************************, have been unprofessional, unproductive. She has no knowledge where my vehicle is. Also hung up me telephonically after I questioned her veracity. I was never advised my vehicle was removed, I have only key, and still being charged. Sounds like corruption to me

  Business Response

  Date: 04/30/2024

  Thank you for your feedback. Your comment is very concerning to us. We have asked our District Manager to investigate this further and reach out to you.

• Initial Complaint

  Date:02/15/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My storage unit is *** at ************************************************* and I am unable to access my unit. My payment is due on the 11th of every month with a 5 day grace ******* I paid for my unit today the 12th of February. Yet I tried to access my unit with the code that they changed it to, 2331 after I was having multiple issues accessing my unit. Now it seems they are restricting my access for an undue payment that was paid today. Late by one day and only because the auto pay didnt even process it until today not yesterday, my due date. I was also given the code ***** by an employee after making it known that my code was not working. It seems they have changed this code in an effort to restrict access to my unit. In the contract that I signed it says ******** shall be denied access to the Space after 5 days late of the monthly Due Date, or the 6th day of any given monthly term, if the rent is not paid in full. This is written clearly in the contract. I would like access to my unit that Ive paid for, they are clearly not abiding by the terms of the contract.

• Initial Complaint

  Date:02/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  December 8, 2023 Monthly payment due for storage space for travel trailer. The bank card for auto payment was comprised, received replacement and made multiple phone calls to Storage King to provide new card. Was unable to reach anyone, no return call. Made multiple trips to the facility, however, was closed each time during regular business hours. December 21, placed a check in their business mail box. Continued to attempt to reach Storage King, used their online communication system and explained the problem multiple times. Our check was not being posted and we began receiving multiple late fees. On January 3, ****, we finally found someone in the office. Upon request, he located our December check within a pile of multiple other checks on the desk. He posted to our account, but would not remove the late fees until he spoke with his supervisor. These fees were about $250 at this point without any explanation or breakdown of these fees. We then decided to remove our travel trailer and discontinue use of their facility. We informed the employee of this, plus notified Storage King by letter and email. We have made requests for these late fees to be removed from our account to no avail. At another point we were being charged $315. The late fees occurred due to their failure to post our payment and failure to return our calls or be available at the office. On February 6, we received a certified notice from Storage King regarding a Possessory lien and auction of property. Our travel trailer has not been on the premises since January 3, **** and are not required a January payment. We are requesting that Storage King remove these excessive, unwarranted added charges and cease and desist. Storage King USA, *************************** ********** ** ***** ********************************* ************

  Business Response

  Date: 02/09/2024

  Customer was paid to 1/1/2024 and vacated on 1/3/2024 owing January rent.  We made collection calls on 1/9/2024 and were notified he was out. He was moved out of the system owing January rent. He also did not give a 10 day notice as was part of his contact. At this point he is moved out and we cleared his balance.

• Initial Complaint

  Date:01/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just want my belongings back I shouldn't be punished for y'all's employees stealing from y'all and me

  Business Response

  Date: 01/02/2024

  We are sorry to hear about this. Please respond with the city/state your storage facility is in, so we can have the appropriate person contact you.

• Initial Complaint

  Date:12/22/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a storage unit around May of 2022. I set up automatic payments that they stopped taking around August or September 2023. I tried to set up automatic payments again but the website wouldnt allow it I called the storage facility and left a message where I asked why the automatic billing has stopped and to set it back up again and did not get a response. When I signed up the unit was around $189/months. The total has risen to around 250. In addition the started adding charges for insurance. I told them I had homeowners insurance that covered the unit so that was not necessary. They finally called 4-5 months later after adding lots of extra charges. I told the manager that I was willing to pay only for the rent on the unit through December 26 which is my renewal date. I would get my items out of the unit by that date. I was not willing to pay for insurance and extra fees. He would not accept that he wanted over **** dollars I asked for contact information for their corporate office which he refused to give me. This was supposed to be a long term solution that was supposed to make my life easier. This has become a headache I am not working right now due to an exacerbation of a chronic illness. That is the reason that I make everything in my life automatic if I can. I would have never gone to this facility if they were not going to continue with automatic payments.I believe they purposely didnt respond to my requests so that they could increase the charges. I will never rent a storage facility again I want access to my unit to remove my items and to pay only what I believe I owe which is for the rent. I cannot hire an attorney right now but if it becomes necessary to hire an attorney I would deduct attorney fees from the amount owed to them which in essence means they would get nothing

  Business Response

  Date: 12/22/2023

  We are so sorry you experienced this. Do you mind letting us know what storage facility you stored at? City/State? So we can get someone to look into this further for you/

  Customer Answer

  Date: 12/27/2023

  *********************************************

  *********, **** *****

  Customer Answer

  Date: 01/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I received a response saying that the business called twice. They called once, left a message with an incomplete phone number.
  

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Business Response

  Date: 01/08/2024

  Our District Manager has confirmed that contact has been made and a resolution discussed. 

• Initial Complaint

  Date:12/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $82 ($41x2) while trying to rent a unit from them. They do not have record of either charge and it didn't apply towards my account. The managers do not have the ability to do anything other than take your money and they refuse to give you the contact info of someone who does. Storage King does not have any type of corporate contact info listed anywhere. If you call their call center they just route you back to the location manager who doesn't have the ability to do anything. Its extremely frustrating and absolutely ridiculous. They're basically thieves Who just take your money and tell you there is nothing they can do about it. Who knows what other payments this place loses on the reg. I'd definitely stay away.

  Business Response

  Date: 12/27/2023

  We are sorry to hear about your experience at our facility. Our Area Manager will be reaching out to you. If you do not hear from them, please email us at ********************************. 

• Initial Complaint

  Date:12/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good evening, my complaint with storage king is they have placed a lien on my unit and they are not allowing me to pay my balance. I have been trying to contact them since 12/12/23. I have placed numerous calls everyday and physically went to the facility with no answers. I have been getting completely ignored and fees are continuing to occur. This company is holding my property without allowing me to pay off the debt.

  Business Response

  Date: 12/26/2023

  Thank you for bringing this to our attention. Please let us know what facility (City/State) you stored your belongings, so we can better assist you.