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Business Profile

Subscription Boxes

Brandshare US

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Subscription Boxes.

Complaints

Customer Complaints Summary

  • 62 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/03/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have written to this company stating that never received my order. I keep getting a scripted email saying the box had been delivered. I keep being told to check with the post office. I've done that and I was told to work with them. I've already done that and was told to contact the company. I just received another email telling this is not there fault so they won't do anything. I want a refund or the box to be resent. I'm going to contact my credit card to get my money back.

    Business Response

    Date: 10/04/2022

    Happy to help 

     

    As clearly stated in the terms and conditions of the program that **** agreed to at the time of enrollment, delivery of the product is at the risk of the customer. Once the box is with ***** we are no longer liable for the shipment. As mentioned, these are available on the website for review at any time and during enrollment, **** indicated that she understands the T&Cs and will abide by them

     

    There is nothing further we can do. If she wants another box, she can pay for it

     

    Best,

    Customer Answer

    Date: 10/06/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    I asked repeatedly for a refund or a new box. I don't care what **** says I never got my box and I contacted them and they told me to contact you. Is the flippant when you said that if I wanted another one I would need to purchase one. Absolutely not. You just lost a customer and I will be making sure that people I care to never deal with this company ever again. When a box has been lost or delivered before, it was a breeze  dealing with company. I was home that it was marked delivered and wasn't in mail box. 

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ***************************




     

  • Initial Complaint

    Date:08/30/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had a subscription to ******* Brand Share Beauty Box for a couple of years. They charged my bank account without my permission. I am trying to cancel my subscription. I tried calling and no one was able to help. I found their internet site and when I signed in it said my password was incorrect. I tried to change the password but after one attempt I did not receive a confirmation email and they blocked the account saying that there were too many attempts. I want the account cancelled. I don't want to have to change my bank account in order to stop unauthorized charges. Can you please help me?

    Business Response

    Date: 08/31/2022

    Hi There

     

    After investigating this complaint, I can report that the customer has not written into the customer care desk. Additionally, the customer was charged because she is an Active subscriber and has not cancelled. If she would like to stop receiving boxes she can cancel the subscription by writing to customer care or actioning this in her account. 

     The program only offers support over email. If the customer can email us at ************************************ we can quickly tend to her needs. 

     

    Best,

     

Brandshare US is NOT a BBB Accredited Business.

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