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Business Profile

Subscription Boxes

Brandshare US

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 62 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/28/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    02/28/2023 I have a pending charge for ****** for a ****************************** beauty box.I have filed fraudulent charges with my bank.

    Business Response

    Date: 03/01/2023

    Dear Valued Customer,

    We manage the ******* beauty box subscriptions and we made an error. During our Spring billing cycle, some of our ******* beauty box subscribers were incorrectly charged. All duplicate charges have been identified and are being corrected. Customers should see a credit back to their account within 3-5 business days. We sincerely apologize for this inconvenience and to further express our regret for the error and appreciation for your business, we will also email you a $100 ******* gift card and you will receive two complimentary beauty boxes for Spring and Summer. 

    Should you need further support, please do not hesitate to reach out to our team at ************************************. 

    Thank you, 

    Brandshare

  • Initial Complaint

    Date:02/28/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    BrandShare facilitates ********* Beauty Box, which is a quarterly box for $6.98. On February 28, 2023, without permission or consent, my payment method was charged for 100 boxes and my card was charged $759.08. I have never changed anything, nor would I ever purchased 100 boxes that are barely even worth the $6.98 they are sold FOR individually. I haven't logged on to this account in over a year, so there is absolutely no way that I changed my one (1) box to 100 quantity. ******* says there's nothing they can do, and that we need to contact BrandShare. If this was a hacking issue, or a scam- either way people need to be informed and all those charges need to be reversed.

    Business Response

    Date: 03/01/2023

    Dear Valued Customer,

    We manage the ******* beauty box subscriptions and we made an error. During our Spring billing cycle, some of our ******* beauty box subscribers were incorrectly charged. All duplicate charges have been identified and are being corrected. Customers should see a credit back to their account within 3-5 business days. We sincerely apologize for this inconvenience and to further express our regret for the error and appreciation for your business, we will also email you a $100 ******* gift card and you will receive two complimentary beauty boxes for Spring and Summer. 

    Should you need further support, please do not hesitate to reach out to our team at ************************************. 

    Thank you, 

    Brandshare

  • Initial Complaint

    Date:02/28/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Today, 02/28/23, Brandshare, through ******* beauty box, is trying to charge me $698 + shipping for 100 boxes that I did not agree to. My subscription was for ONE box quarterly for $6.98. I resent that this change was made without my prior knowledge OR authorization and is resulting in a big mess with my credit card company, who cannot cancel the pending transaction. Order #*******.

    Business Response

    Date: 03/01/2023

    Dear Valued Customer,

    We manage the ******* beauty box subscriptions and we made an error. During our Spring billing cycle, some of our ******* beauty box subscribers were incorrectly charged. All duplicate charges have been identified and are being corrected. Customers should see a credit back to their account within 3-5 business days. We sincerely apologize for this inconvenience and to further express our regret for the error and appreciation for your business, we will also email you a $100 ******* gift card and you will receive two complimentary beauty boxes for Spring and Summer. 

    Should you need further support, please do not hesitate to reach out to our team at ************************************. 

    Thank you, 

    Brandshare

    Customer Answer

    Date: 03/01/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***************************



     

  • Initial Complaint

    Date:02/17/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made 2 orders on December 4, 2022. My account is under:*********************** ****************** ************* ******************************************************** I received order #****** that was for 1 box totaling $5.35 placed on December 4th 2022.I haven't received order #****** that was for 4 boxes totaling $38.46 placed on December 4th 2022.I have emailed them multiple times with no reply. They do not offer any other ways to contact or communicate with them. I have tried contacting them and have found no other way to reach them. I will include my receipt, as well as unanswered emails, proof that my order shows it is still processing and not shipped, and verification of the funds being withdrawn from my bank account.

    Business Response

    Date: 03/01/2023

    Please reach out to customer care to provide a replacement order

  • Initial Complaint

    Date:02/08/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 9 2022 I placed a new order with a beauty box subscription. It was their winter box and should have been shipped with in 10 days according to my confirmation. My card was charged *****, paid in full. Never received ANYTHING back from them about shipping. I have written them about 6 times via email since inquiring about my purchase they never sent or my money back. I have yet to get response. 2 weeks ago I get a reminder they are going to charge me for the spring box! I canceled the subscription yet they still owe me what I paid for. They will not respond.

    Business Response

    Date: 02/09/2023

    We have hit a technical glitch and are working to get boxes out for the customers ASAP. **** will be updated when shipping is avialable

    Customer Answer

    Date: 02/15/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

     They have not responded to my multiple emails inquiring about this. It feels like they stole from me. And if its a glitch why send me an email telling me they are going to be charging me for the next box (that email said nothing about what they owe me). If it wasn't for customers, they would have no business, this is so unprofessional. Where's my money or my order? A "glitch" doesn't last months and months and prevent a courtesy email explaining such matters. 

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ***********************




     

    Business Response

    Date: 03/01/2023

    Hi ****

     

    Your boxes have been fulfilled Tracking here:

     * **********************
    ** *******

    *

    *
    ****
    **********************
    ** *******

    Customer Answer

    Date: 03/03/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***********************



     

  • Initial Complaint

    Date:01/23/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought 4 different beauty boxes that didn't sell through the year 2022 at a discount with ******* Beauty Box on December 9th 2022 at $29.64 and still haven't received any of the items. I've sent 5 emails and only received one response January 5 2022 from a ********* who said she would keep me updated, but haven't received anything else from her and still haven't received any of my products.The order number is #******, it's been saying Order placed, shipment processing since December 9th when I placed the order. I would like my products or my money refunded. They were part of Christmas presents and we are going on almost 2 months without them.

    Business Response

    Date: 01/24/2023

    We apologize for the delay - we hit a glitch on some orders, and can confirm that these shipped out last week. Please check your account for tracking information

    Customer Answer

    Date: 01/30/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

     

     They said my order has been shipped but the above screenshot show that the order is still unfulfilled. At this point I would like a refund because these were part of Christmas presents and we are going on two months late.

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *******************




     

    Customer Answer

    Date: 03/02/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:



    I still haven't received the products I ordered back on December 9th, 2022, even though on February 17, 2023 the business responded that they will be shipping the products the following week. According to the order it is still unfulfilled. See attached screenshot. At this point i want a refund, no more excuses. $29.64 is alot of money for me not to have the products i ordered, not a runaround. Christmas is long gone, the products were part of presents. 

    Thank you,
    *******************



    Business Response

    Date: 03/06/2023

    Dear Valued Customer,

    We manage the ******* beauty box subscriptions and we made an error. During our Spring billing cycle, some of our ******* beauty box subscribers were incorrectly charged. All duplicate charges have been identified and are being corrected. Customers should see a credit back to their account within 3-5 business days. We sincerely apologize for this inconvenience and to further express our regret for the error and appreciation for your business, we will also email you a $100 ******* gift card and you will receive two complimentary beauty boxes for Spring and Summer. 

    Should you need further support, please do not hesitate to reach out to our team at ************************************. 

    Thank you, 

    Brandshare

  • Initial Complaint

    Date:01/18/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello at the beginning of December I made an order with ******* beauty box I have never received my order and I have contacted ******* beauty box multiple times with no response there is no address or phone number so I see that this company is in charge of ******* beauty box and I want a refund

    Business Response

    Date: 01/19/2023

    We have hit a glitch with order processing and ******** will be shipping this week. 

    Customer Answer

    Date: 01/20/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***********************************



     

  • Initial Complaint

    Date:12/15/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on 11/26/22 I ordered 4 beauty boxes and my credit card was charged ***** at that time. the status is showing paid and unfulfilled. I have contacted the company via their contact us link to get a ship date but never received a reply. as these were supposed to be christmas gifts I would like to either see the merchandise shipped or a refund

    Business Response

    Date: 12/27/2022

    Hi There,

     

    Tandy has not written into our customer care desk via ************************************* Once she does we can support her inquiry. There are currently delays in processing orders - all orders will be processed and all sales are final. Please reach out to customer care to advise on your order status

    Customer Answer

    Date: 12/29/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

     nothing was accomplished 

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ***********************




     

    Business Response

    Date: 01/11/2023

    The customer has to email ************************************ for our team to direct to a resolution. There has been no email received from her

  • Initial Complaint

    Date:12/08/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Approximately 6 years ago, I engaged in a subscription with ****************************** box for a family member. I am still being charged (on an inconsistent basis) for the box. I have attempted to cancel the subscription on several occasions. You would think that I could do so in my ******* account but the initiation of the subscription predates my current ******* account setup. I engaged in 1.5 hour dialogue (and multiple transfers to people) with ******* who stated they could not cancel even though they are one of the parties-----despite my insistence that they figure out a way to cancel. The only way to contact Brandshare is via a website where you enter your email address and send a message to the company (and await a response)----there is no contact phone number or chat feature. I have even had a credit charge number change, and it still goes through. I want this subscription stopped for good and no more charges to go onto my credit card for the brandshare box!

    Business Response

    Date: 12/08/2022

    Hi *****

     

    The ******* Beauty Box is managed by Brandshare, and it means that your beauty box account is not linked to your ******* account (regardless of when you signed up for either or).  The way to contact us is to email ************************************* this email is also available on the About Us page of ********************** 

     I do not see any emails from you to allow our team to provide support. If you can send an email to us at the email listed here with your details; account email, date of cancellation, the team will tend to you in queue

     

    Best

    *****

    Customer Answer

    Date: 12/19/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    I have emailed the company as directed via the response. At that point, I received an automated response with the same email address but no phone number. This means I am still waiting to hear from them via email on the status of my cancellation.  

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ***************************




     

    Business Response

    Date: 12/27/2022

    Please email ************************************ and the team will investigate your issue

    Customer Answer

    Date: 12/30/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. I did receive word from them regarding the cancellation of the account. I have been assured that all is in order from this point forward, and that I should not be receiving boxes or charges. 

    Sincerely,

    ***************************



     

  • Initial Complaint

    Date:11/30/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am signed up with the ******* Beauty Box program. Brandshare oversees this program. Foe the last 3 months, I have not received any of the boxes that I paid for. I have tried calling Brandshare, only to be sent to an email address that doesn't work, or there is no response from the company.

    Business Response

    Date: 11/30/2022

    ********'s first and only inquiry of 2022 was submitted to the team on Saturday, November 26th. The team works on a first-in-first-out basis. Her ticket will be addressed once reached in the queue. 

Brandshare US is NOT a BBB Accredited Business.

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