Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my Gigstreem (formerly Netblazr) internet service on May 12 (******/ticket # ******). On June 12 I rec'd an invoice that was autopaid (attached) for $59.99. I began callling:6/17: ****** (new ticket # issued #******) (told refund would be issued in 3-5 days)6/24: ****** (said the issue has gone to finance)6/25: ******* (same)6/25: *** (told that once it goes to finance there's nothing Gigstreem can do because it's an external vendor)6/27: **** (also told there's nothing they can do)

  Business Response

  Date: 07/08/2025

  We sincerely apologize to ********* ******* for the inconvenience and lack of clarity surrounding the cancellation and refund of their internet service.
  
  After further investigation, we identified the cause of the delay in issuing the refund. Weve since resolved the internal holdup and have processed a full refund of $59.99 back to the original payment method. The customer should see the funds returned within 35 business days, depending on their financial institution.
  
  We understand how frustrating it must have been to make multiple follow-up calls without a clear resolution, and we truly regret the time and effort the customer had to invest in this matter. While we work with third-party billing partners, it remains our responsibility to ensure a smooth and timely resolutionand in this case, we fell short.
  
  We appreciate the opportunity to make this right and are actively reviewing our support processes to help prevent similar delays in the future.
  
  Sincerely,
  Gigstreem Customer Experience Team
  

• Initial Complaint

  Date:06/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have been with this company since founded by ****** years ago, paid every month on time as my credit rating is 825 and 835 and I dont want the people effecting that. Had fraudulent charge in April, see attachments, *************** ********** had to settle, and we could not figure out how they even got my Checking Account info as I pay via CC every month. Can see had already paid the bill via CC even before they made the fraudulent charge. I cancelled my service on May 12, have record and attached, and they keep billing me for the full month of May. They even billed me for June, and after tons of phone calls and emails they did credit. But I certainly have concern that they will bill again in July. They refused to believe the fraud, basically calling me a liar on the phone, submitted the proof, and no apology, acknowledgement, will correct...nothing. *************** and myself both felt that with Gigstreem recently purchased ******** that they through out a database of info and charges to see if they could get some of these fraudulent charges to stick? You can get no one by phone that cares or even speak enough English to try to resolve, and then they create tickets, but no one does anything. Did email some higher employees, but the ignore me. Just want to pay my last CORRECTED BILL, should be May 1-12, as you see my cancellation date is May 12, and make sure they dont continue harassing me with future bills. Both of my accounts are blocked via the **********s, but I need my last bill settled and again to stop their future false billing. Also, I honestly believe someone should really look into a fraudulent operation as you see from my bank account, how did that happen and to who else? Hope you can resolve quickly. Thanks much, ***** ** ****

  Business Response

  Date: 06/06/2025

  Dear *** ************** you for taking the time to share your experience. Were very sorry to hear about the frustration youve encountered and understand how important it is to resolve your billing concerns.

  To help us investigate and resolve this matter as quickly and thoroughly as possible, we kindly ask that you email our team at ******************************** with the name and email address associated with your account, and please include "BBB ***** ** ****" in the subject line.

  This will ensure your case is immediately flagged for review and escalated appropriately. Once we receive your information, well prioritize reviewing your account activity and any outstanding charges to make sure everything is accurate and properly closed out.

  We appreciate your patience and the opportunity to make this right.

  Sincerely,
  The Gigstreem Team

• Initial Complaint

  Date:04/23/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am paying for speeds of 1000 mbps but only getting ******* hardwired. I have reached out several times for assistance but no one has reached back out

  Customer Answer

  Date: 05/17/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by GiGstreem regarding complaint ID ********.
  
  Sincerely,
  
  ********* *********
  

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Gigstreem speeds are at 93.1mpbs download and 356kbps upload, while advertised speeds are at 1000mbps upload and download. At times, internet drops completely with no connection whatsoever. I've called your support five times and nothing has been done to resolve this, nor has a tech visited.

• Initial Complaint

  Date:02/06/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I refer to "internet service," I expect full, unrestricted access to all internet protocols and direct inbound connectivity. While I do not require a static IP address, I do require a public-facing IP address (whether static or dynamic) as part of my service. The service I am currently receiving is functionally equivalent to a public Wi-Fi hotspot, which is not suitable for a residential internet connection.Previously, with ******* Fios, I received this level of service as part of my $25 per month plan at no additional cost. The only solution offered by your team thus far has been to charge me an additional $30 per month for a static IP address, which would bring my total monthly bill to $100. This fee for a single feature exceeds the cost of my previous full internet service. I am requesting that you enable public-facing IP access without additional fees.The above is the only issue I'm seeking assistance with, but I have encountered several other significant issues with the service:My internet connection was initially set up in a bedroom, rather than the designated tech closet. As a result, I had to hire a third-party technician to rewire my apartment at my own expense. This caused an unnecessary financial burden and additional inconvenience.I am subscribed to the 1000 Mbps plan, but my speeds fails to exceed 750 Mbps, even when connected directly via Ethernet to the provided router.The current service, along with the additional fees, is not competitive compared to alternative providers. If your company intends to charge more than what I paid with my previous provider, I expect the service to be comparable in quality and ********'s impossible to get in touch with a local customer service manager. You don't have enough employees.I kindly request prompt attention to my concern and a resolution that is fair and reasonable. I would appreciate a response at your earliest convenience.Thank you for your attention to this matter.

• Initial Complaint

  Date:11/11/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Internet stopped working 10/20/24. Contacted Gigstreem 10/21/24 regarding this issue via ticket number ******.Never received email confirmation about ********** visit coordinated by phone. Technician was scheduled to come to my home 10/23/24. Technician came 10/24/24 without notice from company. Technician was unable to fix problem and called regional manager. They informed me that someone from Gigstreem would reach out to me and return to fix my connection within 5-7 days. I received a follow up email from Gigstreem ticket ****** 10/25 stating that my internet had been fixed. I replied both 10/25 and 10/31 that this had not been fixed and that the ********** said someone would return to fix my internet.On 11/7, I submitted a second ticket to Gigstreem for the outage, ******. I follow up with a second email on 11/8 and received a response asking the same questions that I received during the first ticket. I replied twice on 11/8 without a response from the company. I called the company on 11/8 in the evening. No supervisor was available to speak to. The company was unable to schedule a second ********** until 11/13. I requested a refund.

  Customer Answer

  Date: 12/06/2024

  At this time, I have been contacted directly by GiGstreem regarding complaint ID ********, however my complaint has NOT been resolved because:

  The company has not replied to my open request for a refund and call back from a manager 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,

  **** ******

• Initial Complaint

  Date:10/15/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over 2 months I have been with 2 weekends no internet, 1 full week without internet and now the "normal" operating is to have inconsistent internet, less than 100MB which gets interrupted every 10 mins. Took me daily calls to get a technician to have 10 mins and say "I don't know the problem..keep reporting" but still bill comes thru every month.. I have filed *** and now this Looking for someone to actually do something because this company has so many bad reviews that it's incredible that keeps in the market... worst company ever dealt in my life, also it has 7 BBB complains unanswered.

• Initial Complaint

  Date:07/02/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Gigstreem has continued to bill $44 / month despite cancelling their **************** and acknowledging that cancellation. Gigstreem appears to be a scam that tries to make it impossible to cancel, even when the service is not in use.

• Initial Complaint

  Date:01/22/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Gigstreem is charging for 1g of speed and I am only receiving 400mb at best, through wifi and when I connect with the cable witch should give the maximum speed, I am only receiving 500mb which is half of what they are offering and what I am paying. They have already sent a technician and the technician has said that it is not the first time that this happens and they have received the same complaint for months and they do nothing, the technician told me that there is nothing he can do.

• Initial Complaint

  Date:10/10/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed up for gigstream in July of 2023 and have not had internet access in the majority of our home since. We had technicians come out upwards of 7 times. When they did come they came late, no showed appointments, came at times that were not scheduled and fell asleep mid appointment. Nothing was ever fixed but gigstream continued to charge us 50/month for internet. We still have no resolution and everytime a technician comes out they say they need an engineer on the back end to verify things and there is never an engineer available. Last week a tech spent 5 hours standing in our apartment with nothing solved. Back again this weekend with the same issue. This company feels like a huge scam. They have over charged us with promise of refunds. There is never a person available to help us. We either need our internet ti be fixed or it be refunded what we have spent in the services.