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Business Profile

Telecommunications

Gigstreem

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telecommunications.

Reviews

Customer Review Ratings

1

Average of 3 Customer Reviews

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Review Details

  • Ledia Y

    Date: 07/23/2025

    Why wouldn't it be listed on BBB? If the business license is operating and collecting net income.

  • Akeem M

    Date: 04/07/2025

    Akeem M

    Date: 04/07/2025

    This post was written a year ago and I still have issues. They changed the name from Gigstreem but this review WILL stay visible and I will keep writing reviews to warn others until my service is fixed. It was probably an attempt to shed bad reviews.This is the worst internet service Ive ever had. In just one week, Ive experienced slow speeds, constant drops, and random outagesday and night. Ive never had these issues with any other ******** support is useless. Its just a basic help desk with a limited script. They cant fix anything beyond asking you to reboot. *** had two contractor appointmentsone showed up, the other never did. Despite that, someone still marked my issue as resolved.Ive called multiple times asking for another visit. Each time, they promise to make sure its fixed, and then rescheduleor worse, cancel the appointment without telling me. One rep was clearly in over their head, and I suspect they canceled the follow-up on purpose to avoid dealing with it.They keep telling customers to email them like thats solving anything. Its not. Ive tried to escalate to a manager repeatedlymorning, afternoon, night. No one is ever ************ now stuck with this trash service because its bundled with my lease. If I could switch, I would. Ive been more than patient, but enough is enough. Ill keep posting 1-star reviews until this is fixed.Gigstreem, if youre reading this: stop pretending. Start actually helping your customers.

    Gigstreem

    Date: 06/05/2025

    Hello *****,Thank you for your candid feedback. We sincerely apologize for the ongoing issues youve experienced and for the frustration this has understandably caused.We recognize that a reliable internet connection is essential, and were deeply sorry that our service and support have fallen short of your expectations. The concerns youve outlinedfrequent outages, missed appointments, unresolved tickets, and communication breakdownsare completely unacceptable and not reflective of the standards we strive to uphold.We want to be transparent: Gigstreem has not changed ownership or rebranded to avoid customer feedback. We remain committed to addressing concerns directly and working toward real ************ the interest of escalating your case to the appropriate senior team member, please send the name and email associated with your account to ******************************** with "BBB" in the subject line. I will personally see to it that your situation be addressed promptly. We truly appreciate your patience and your willingness to speak up. We take your feedback seriously and are determined to make this right.Thank you,Gigstreem Customer Support

  • Malissa R

    Date: 12/17/2024

    Malissa R

    Date: 12/17/2024

    ********* is such a garbage internet provider. We have been without internet service since October and is still without service!!! However, we are still being charged $70 monthly. I have sent countless emails and a phone call. A technician finally came out on 10/17/2024 and stated that the outside wiring was the issue and they needed approval from the apartment management to fix the problem. Management stated that the approval was given. Well, we are still without internet to date!! I have sent more emails which are going ignored!!!!

    Gigstreem

    Date: 06/05/2025

    Hello *******, Thank you for bringing this to our attention, and we sincerely apologize for the extended service interruption and the frustration it has caused. In order to escalate your case and get to the bottom of this, please email ******************************** with the name and email address associated with your account. I will personally see to it that no future communication is overlooked.Again, we deeply regret the inconvenience and lack of communication. Thank you for your patience as we work to make this right.Sincerely, Gigstreem Customer Support

Gigstreem is NOT a BBB Accredited Business.

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