Business Profile

Telecommunications

Verizon Communications

BBB Accredited Business A Rated by BBB

Important information

Customer Complaint:
Please be advised that due to a high volume of complaints received for this business, BBB publishes 1 out of every 5 complaints handled through our conciliation process.

Complaints

This profile includes complaints for Verizon Communications's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

4,447 total complaints in the last 3 years.
1,328 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/04/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been charged for a 300Mbs service but have never received it. I have attempted to call verizon but they have been unable to assist. I hate to use the BBB, but I feel I have no other recourse. I have been receiving 200Mbs for over the last year, where I have been charged for 300Mbs. The account is in the name ******* *******, #***-*************** I have attached my bill for October 2023 showing that I should be receiving 300Mbs and I have attached a screenshot of my last 10 speed tests all showing well below that. I am requesting the speed I am paying for, and a credit of $75 for the year on service less than advertised.
Business Response
Date: 11/21/2024

Dear BBB,
Thank you for referring the complaint of *********** ******* to our office for review. We appreciate this matter being brought to our attention. *********** ******* expressed concern about internet speed concerns.
Please be advised, on 11/7/24 we spoke to *** ******* who confirmed that a Verizon technician came out to his home to address his internet concerns. He stated that he was no longer looking to be compensated for his technical issues but asked that we waive the technician visit fee. We agreed to waive the technical fee and on 11/21/24, we spoke to *** ******* advising him that the $99 fee was credited. We advised him of his updated balance due. *** ******* gave permission to close out his BBB concern.
We trust that this information will assist you in the closing of this complaint. Should the customer have any further concerns, they may contact customer service at ************ or online at **************************** or the My Verizon app. Thank you.

Sincerely,

Verizon Executive Relations Team
Initial Complaint
Date:11/03/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Verizon upgraded me to the fios 2 gig services promising better service since both my husband and I work from home about 6 months ago. The tech ran wires all along the floor and ceiling of our garage. Not recently the ONT was installed near an exposed door that has no insulation and now the ONt has accumulated water under it due to the temperature difference and changes. Verizon refuses to send a tech to correct u less I give them $200 to send out a tech as if this was my doing, I spent hours on the phone and via chat to no resolve,
Business Response
Date: 11/18/2024
Dear BBB,

Thank you for referring the complaint of ******** ***** to our office for review. We appreciate this matter being brought to our attention. ******** ***** expressed concern about the location of their Verizon equipment.

Please be advised, on 11/04/2024 we spoke with *** ***** and apologized for the inconvenience. On 11/05/2024, Verizon's field technician successfully relocated the equipment at the customer's residence. On 11/08/2024, we spoke with *** ***** who confirmed his satisfaction with the technician visit and stated the equipment had been appropriately relocated. On 11/18/2024, we spoke with *** ***** and informed him that we had waived the equipment relocation fee, to which he stated all of his concerns were resolved and it was ok to closed his case.

We trust that this information will assist you in the closing of this complaint. Should the customer have any further concerns, they may contact customer service at ************ or online at **************************** or the My Verizon app. Thank you.

Sincerely,

Verizon Executive Relations Team
Customer Answer
Date: 11/19/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

******** *****
Initial Complaint
Date:11/01/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am attaching two emails, one is the quote I got when I signed up for home internet and the second is what I received as one of my bills. They are very different. I contacted Verizon and they see what I see but said they would take it back and contact me. They have not gotten back to me and this after several weeks.
Business Response
Date: 10/29/2024
**** *** **
*********************

******* *** ****

Dear BBB,

Thank you for contacting Verizons Office of Executive Relations regarding ******* *******'s complaint. In his complaint, received on 10/28/2024, *** ******* expressed a concern with the billing of his Fios internet account.

Upon further review, weve determined the customers concern should be addressed by our Verizon Wireline team. Per BBB guidelines, please forward ******* ********* complaint to the appropriate Verizon Team.

****** **********************************************************************************
******** ***************
******** ** *****
**** ************

We appreciate you bringing this matter to our attention for resolution and apologize for any inconvenience this has caused.

Sincerely,

****
Business Response
Date: 11/06/2024
We have advised the customer of our resolution. They were satisfied with the resolution to this case.
Initial Complaint
Date:10/31/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order via Verizons chat feature on 10/24/24. I specifically told the *** via chat several times the 46mm. She sent me a link to process payment which I did and nowhere throughout that process does it say the size of the watch. I was also told 2 day shipping. It took 6 days, was supposed to be delivered Monday but then came Tuesday. I was delivered a 42mm. You can refer to the chat where I specifically said several times 46mm. I called when I received the watch to rectify the issue. ***** was great but said he couldnt waive the expedited delivery fee but would put it in for a credit. I received notice today that the credit was denied. This should be waived along with any activations as I had to stay home for 3 days to wait for the packages which was not due to my error. Even the email I received with confirmation of payment doesnt show the watch size.
Business Response
Date: 11/01/2024

Dear BBB,

Thank you for contacting Verizons Office of Executive Relations regarding ****** ********* complaint. In his complaint, received on 10/31/2024, ****** ******* expressed concern regarding an order on a Verizon Wireless account.

Upon further review, weve determined the customers concern should be addressed by our Verizon Wireless team. Per BBB guidelines, please forward ****** ********* complaint to the appropriate Verizon Team.

****** *************************************************************************************
******** ** ** *** **
******* ******** **********

We appreciate you bringing this matter to our attention for resolution and apologize for any inconvenience this has caused.

Sincerely,

Verizon Executive Relations Team
Customer Answer
Date: 11/04/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

Its being forwarded to a different t department

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

****** *******

Business Response
Date: 11/04/2024
Dear BBB,

Thank you for contacting Verizon's Office of Executive Relations regarding ****** ********* complaint. In his complaint, received on 10/31/2024, ****** ******* expressed concern regarding an order on a Verizon Wireless account. Upon further review, we've determined the customer's concern should be addressed by our Verizon Wireless team. Per BBB guidelines, please forward ****** ********* complaint to the appropriate Verizon Team. Email: *************************************************** Address: ** ** **************************** We appreciate you bringing this matter to our attention for resolution and apologize for any inconvenience this has caused.

Sincerely,
Verizon Executive Relations Team
Initial Complaint
Date:10/30/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We were forced to use Verizon internet by the apartment complex we lived at. We moved out exactly on September 29, 2024 and I took the router with me so I could return it. On October 2 I called Verizon to stop the service and to tell them that we won't be needing internet. Today, on October 23, 2024, our account was charged for another $49.99.When I called Verizon to demand refund I was told that "the bill was issued on October 1 and I disconnected the service on October 2, thus I owe them $49.99 FOR THE SERVICE I DID NOT USE SINCE SEPTEMBER 29 TO OCTOBER 23". This is theft and I am reporting this to my bank as an unauthorized charge. I will be also inquiring a proof form the apartment complex showing what date we handed them the key. There has always been a problem with Verizon internet every time we moved and this time that's enough. I'm done. I demand refund of $49.99.Btw, congrats 1 star on BBB. This speaks volumes.
Business Response
Date: 10/24/2024
Redirect to Verizon Landline
Business Response
Date: 11/13/2024
Dear BBB,

Thank you for referring the complaint of ********** ******** to our office for review. We appreciate this matter being brought to our attention. ********** ******** expressed concern about unreturned equipment.

Please be advised, we have tried to reach ********** ******** on several occassions but have been unsuccessful. We have made multiple phone calls and sent emails in attempts to reach the customer and have yet to hear back.

We trust that this information will assist you in the closing of this complaint. Should the customer have any further concerns, they may contact customer service at ************ or online at **************************** or the My Verizon app. Thank you.

Sincerely,
Verizon Executive Relations Team
Business Response
Date: 11/14/2024
Dear BBB,
Thank you for referring the complaint of ********** ******** to our office for review. We appreciate this matter being brought to our attention. ********** ******** expressed concern about the final bill.

Please be advised, we spoke with ********** ******** on 11/14/2024 regarding this concern. She was advised that we addressed her billing concerns by issuing an adjustment to her final bill. ********** ******** confirmed that she is satisfied with the solution.

We trust that this information will assist you in the closing of this complaint. Should the customer have any further concerns, they may contact customer service at ************ or online at **************************** or the My Verizon app. Thank you.

Sincerely,
Verizon Executive Relations Team
Customer Answer
Date: 11/14/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

********** ********
Initial Complaint
Date:10/30/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received notification from Verizon Fios that I HAD TO exchange my equipment because it would be obsolete. I called in on Sept 18, 2024 and was advised of the Same. I was told that I would be receiving ALL of the equipment that I was having to exchange and would NOT be charged anything additional (since this is an upgrade required by VERIZON) they failed to send me an extender which I initially had for *********************************************************** even on my deck. I was never charged for the extender. I called and asked for them to please send me the extender as I was promised everything would be replaced at no charge and I was then told that I would now have to pay $10 more a month for the rental so this is now not just a simple required upgrades this is now a way for them to charge their customer more money by demand because their equipment does not work like they say (whole house router) I now can not function property at my job because in my home office, the internet is very slow. VERIZON MADE ME UPGRADE! My equipment was working perfectly fine. I don't live in a mansion, my home is only ****************************************** my entire home. Customers should not have to pay for bad equipment.
Business Response
Date: 11/24/2024
Dear BBB,
Thank you for referring the complaint of ****** ********** to our office for review. We appreciate this matter being brought to our attention. ****** ********** expressed concern about internet concerns.
Please be advised, on 11/5/24 tech was dispatched and replaced the *********************** spoke with ****** and confirmed still experiencing concerns. On 11/8/24 tech was dispatched and replaced coax connection. On 11/14/24 our executive team spoke with ****** and confirmed a network extender is needed. We placed an order for network extender which was delivered 11/19/24. We spoke with ****** on 11/20/24 and she stated, she was currently out of town and will connect the extender once she returns and confirmed satisfaction with the resolution.
We trust that this information will assist you in the closing of this complaint. Should the customer have any further concerns, they may contact customer service at ************ or online at **************************** or the My Verizon app. Thank you.

Sincerely,

Verizon Executive Relations Team
Initial Complaint
Date:10/30/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In the summer, I contacted Verizon to have my bill sent to me in the mail instead of being directly debited from my account. Money was being regularly debited from my account fraudulently and I wanted to have all electronic debiting stopped to gain some control of the account and identify possible leaks of my account information. ********************** agreed to send the bill instead of debiting my account. In September, I sent payment for two months because it took that long to get a bill. Two weeks after sending the money, I began receiving communications indicating the money had not been received. After receiving these, I called Verizon to clear things up and paid the money online. I was told by the Verizon employee to cancel the check I had sent and I did. The subsequent week, I received an angry communication telling me that I could no longer send personal checks and still owed the money that my credit card statement showed I paid. I called in October to clear the matter up and the person I spoke to indicated that I was lying and what I said had happened did not happen. I suggest there needs to be much better communications between elements of your financial office.
Business Response
Date: 11/07/2024
Dear BBB,

Thank you for referring the complaint of ******* ****** to our office for review. We appreciate this matter being brought to our attention. ******* ****** expressed concern about recent interactions with representatives regarding a payment on the account.

Please be advised, that we have made numerous contact attempts to reach *** ****** regarding this matter, however, we have been unable to establish contact at this time. *** ****** has been provided numerous email and mailed communications with our contact information, however, we have received no response from *** ****** on this matter.

We trust that this information will assist you in the closing of this complaint. Should the customer have any further concerns, they may contact customer service at ************ or online at **************************** or the My Verizon app. Thank you.

Sincerely,

Verizon Executive Relations Team
Customer Answer
Date: 11/07/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

I have tried several times to get through to the people who have called me at Verizon without successfully being able to navigate the complex maze of a phone system to get to the office that responded to my complaint. This appears to me to be similar to the problem I experienced with the disconnect between my payment online and the actual coordination with the recording of the payment I originally complained about. I suggest someone might be interested in improving customer experience instead of simply squashing my complaint.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

******* ******

Business Response
Date: 11/27/2024
Dear BBB,

Thank you for referring the complaint of ******* ****** to our office for review. We appreciate this matter being brought to our attention. ******* ****** expressed concern about recent interactions with representatives regarding a recently submitted payment.

Please be advised, that we have reviewed the interactions in question an have addressed all personnel involved on this matter. We are currently awaiting a response from *** ****** regarding his availability to discuss the findings on this matter as well.

We trust that this information will assist you in the closing of this complaint. Should the customer have any further concerns, they may contact customer service at ************ or online at **************************** or the My Verizon app. Thank you.

Sincerely,

Verizon Executive Relations Team
Initial Complaint
Date:10/25/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I honestly dont understand how this company is still in business. It is NOTHING but *********** firstly, I have had issues with both Verizon Wireless and Fios the entire time I have lived in my current address. Ive dealt with both executive teams. Theres always a quick fix and then more *********** this case, its Fios.I have a very small apartment with two small TVs, WiFi and a landline in a package that is already way overpriced. Not to mention, IT NEVER WORKS. My TV cuts out and loses connection daily. Ive complained and no one cares so I stopped watching TV and just stream. I need the WiFi and Verizon is the only carrier for my building sadly.On Aug 30th I paid my bill, about $176. I didnt know it was behind, this is what it said I owed so I paid it. I then set a future payment for what I THOUGHT was Fios but since they (still) cannot sync my accounts in their app, I accidentally double paid my mobile when it wasnt even due. A mistake Ive been told is common. Yet with no warning at all, my services were cut off. To my surprise I log in mid September and see that I need to restore services and that I paid mobile not Fios. So I pay again. $187 on 9/18. This is now about $360 and my balance says ZERO. To my surprise Im then hit with a $417 bill in October for restoration of services. Bringing this to about $775 in two months?! I call and complain and the woman who claims she works for the CEO was a complete jerk who wouldnt let me talk and kept talking over me and saying they accidentally sent me a $3.20 bill to which I have no idea what shes talking about and that I missed a payment? Regardless she was so rude and didnt at all listen to my grievances with this company that go back a long ways, didnt offer any resolution just continued to gaslight me. This company is so incredibly horrible in every way. Nothing of theirs EVER EVEN WORKS, and now Im paying $775 from 8/30-10-16. Absurd!!!!
Business Response
Date: 10/17/2024
October 17, 2024

Dear BBB,

Thank you for contacting Verizons Office of Executive Relations regarding ****** ************ complaint. In her complaint, received on 10/17/2024, *** ********** expressed a billing concern with her Verizon landline /Fios account.

Upon further review, weve determined the customers concern should be addressed by our Verizon Wireline team. Per BBB guidelines, please forward ****** ************ complaint to the appropriate Verizon Team.

****** **********************************************************************************

******** ***************
******** ** *****

**** ************

We appreciate you bringing this matter to our attention for resolution and apologize for any inconvenience this has caused.

Sincerely,

****

Business Response
Date: 11/01/2024
******* ********* ********* ****
******************

*****************

******** *** ****

Dear BBB

Thank you for referring the complaint of ****** Palasciano to our office for review. We appreciate this matter being brought to our attention. ****** Palasciano expressed concern about her bill and the Tv services.

Please be advised, as *** ********** has declined our offer for a technician dispatch and declined to speak with us so that we may provide assistance in investigating and troubleshooting the reported concern, there is currently no further action Verizon can take at this time. Should *** ********** choose to allow our repair team to assist with her reported TV concern, she can contact our repair customer service team at **************************** or online through **************************** or via the My Verizon app.

Sincerely,

Verizon Executive Relations Team
Initial Complaint
Date:10/25/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I will try my best to summarize this in 2000 characters. I was told by verizon that they would not charge me for september because they raised the cost of my service and that was their resoultion to keeping me with them. I get the full bill (attached). At this point I am fed up with them because I have been having constant connection issues but that is not the reason for the complaint. So they dont let you call you can only text chat them and you CANNOT screen shot the text chat. So I had my wife take pictures on her phone of one of the conversations where the representitve admits that she can see in the chat logs that I was promised I would not have to pay for september. They do not email you the chat log reciepts. I told this person I was going to file a BBB complaint and they INSTANTLY disconnected the conversation and it would not let me start a new one. Today I went to return my equipment because i was TOLD that my service was cancled as of 10/7/24. When I went into the store today the *** told me that my service was still active even though I have an email proving that they told me to go return my router. But in the chat logs on the 7th the representitive told me that my account was canceled. They take advantage of their customers because they know we cant do anything. I told the person in store what happened and he said "this is between you and verizon". I am in a verizon store and thats what im being told. It is just insanity. Also in the online chat she said that I would be billed for some of october. I said how is this possible. I am calling to tell you my internet has been down for 4 days and you ***s can never seem to fix it and im cancling and your tryig to get me to pay more after you charged me for a month you agreed should be free. They said they would refund me for the "days my service was down". That was not the prior agreement. But now im concerned because apparently my service was acvtive until today since they never canceled. Please help.
Business Response
Date: 10/16/2024
Hello,

Please see the email that should go to FIOS.
Business Response
Date: 12/05/2024
Dear Better Business Bureau,
Thank you for referring the complaint of ******* ********* to our office for review. We appreciate this matter being brought to
our attention. ******* ********* expressed concern regarding the account ending in ********* The customer states he was
advised he would not be billed for services in September 2024. Additionally, the customer states he was advised to file a
complaint with the Better Business Bureau and was advised his services were disconnected as of October 7, 2024. The customer
states upon returning the equipment into a store he was advised the account was still active after returning the equipment.
Additionally, the customer states the internet is not working and would like the services canceled.
Please be advised, Executive Relations cancelled the services on the account ending in ******** on November 8, 2024.
Additionally, Executive Relations spoke with ******* ********* via telephone and agreed to follow up with him directly after the
final invoice generated after November 24, 2024 to identify any applicable adjustments warranted. On December 2, 2024,
Executive Relations spoke with ******* ********* via telephone and confirmed the final invoice generated with no balance
owed. During the interaction, ******* ********* requested a reversal of the final two payments made on the account in which our
office agreed. On December 4, 2024 Executive Relations confirmed the reversal of the final two payments was successful via
telephone with the customer. Our office advised the financial institution used may take 3-5 business days to receive the refunds
and offered additional follow-up to ensure the customer receives the refund. ******* ********* denied the request for additional
follow-up. We consider this matter resolved.
We trust that this information will assist you in the closing of this complaint. Should the customer have any further concerns, they
may contact customer service at ************ or online at **************************** or the My Verizon app. Thank you.
Sincerely,
******
Verizon Executive Relations Team
Initial Complaint
Date:10/23/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've been eligible for the $25 Verizon Home + Mobile Discount program since October 7. However, for 9 days there has been a ticket open with Verizon Exec Relations Digital Support and they still don't know the reason why the discount won't apply.
Business Response
Date: 11/01/2024
Dear BBB,

Thank you for referring the complaint of *********** *** to our office for review. We appreciate this matter being brought to our attention. *********** *** expressed concern about getting assistance with added mobile plus home rewards added to his account.

Please be advised, Verizon resolved his concerns by assisting in resetting his log-in password, Verizon digital support team was able to clear the error and assist in getting mobile plus home rewards added to your account. A one-time goodwill adjustment was added to his account.

We trust that this information will assist you in the closing of this complaint. Should the customer have any further concerns, they may contact customer service at ************ or online at **************************** or the My Verizon app. Thank you.
Customer Answer
Date: 11/01/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*********** ***

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