Complaints

This profile includes complaints for Verizon Communications's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Verizon Communications

  140 West Street New York, NY 10007-2141

  
• 

  Verizon Communications

  13100 Columbia Pike Pod B-21A Silver Spring, MD 20904

• 

  Verizon Communications

  PO Box 110 Tampa, FL 33601-0110

• 

  Verizon Communications

  PO Box 33051 Saint Petersburg, FL 33733-8051

• 

  Verizon Communications

  714 S Dale Mabry Hwy Tampa, FL 33609-4409

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/12/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business Phone ************ Sass LLC 6/12/2023 I called for my Business to cancel service . Sass LLC burned to the ground on 6/7. Informed I have to pay an early contract cancellation fee of $500. I should not have to pay a fee because my business burned to the ground . There is nothing left . ************************************************************ Desired resolution: wave $500 early termination fee

  

  Business Response

  Date: 07/13/2023

  Good Afternoon,
  
  After reviewing the early termination fee assessed, I was able to locate ****************** Vest's billing statements for Sass LLC. On her August 27, 2022 and October 27, 2022 billing statements, she was notified of her contract expiration and upcoming auto-renewal. The billing statement also notes: "Some of your services include special pricing based on a 2-year Term Plan that will automatically renew for another 2-year commitment period from the date(s) shown below. If you wish to cancel your next Term renewal and discount, please call us at the number listed on your bill 30 days prior to 60 days after the date(s) listed. We can then move your service to a month-to-month rate plan. Otherwise, no action is needed and your service term will renew at the applicable Term discount rates. Fios Internet 100M/100M - 2YR Commitment Period thru November 15, 2022."
  
  The next billing statement ****************** **** received, which was November 27th of 2022, was the beginning of the new agreement terms. That billing statement also notes: "Some of your services include special pricing based on a 2-year auto-renewal Term Plan. To continue to receive these discount rates, you must maintain these services through the Term commitment period(s) noted below. If you disconnect your services before the end of your commitment period, you will be billed a Termination Fee of 35% of the base monthly charges for the remaining commitment period. Fios Internet 100M/100M - 2YR Commitment Period thru November 15, 2024."
  
  It was advised via the August and October 27th billing statements that if ****************** **** did not wish to renew her term agreement, she had 30 days prior and 60 days after her commitment period expiration date to opt out. She did not do so, and she was notified of the agreement terms if the agreement were to renew. It was stated in the November 27th billing statement that an early termination fee is accessed if the agreement is terminated before the term commitment is completed. With the findings presented, Verizon will be sustaining the early termination fee charges. ****************** **** has been notified of Verizon's resolution and the case will be updated and closed as resolved.

  Customer Answer

  Date: 07/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  On 6/7 ******************** ************************************************************  BURNED in a 5 Alarm fire to the ground .     The business is closed , I am without a job 

  Sass suffered a devastating FIRE leaving noting left . The fire investigators are still investigating 

  Verizon was cancelled not by choice but because the fire burned everything. See attached photos 

  it doesnt matter about the prior contract because at 3pm on 6/7/2023 the fire engulfed sass in flames . That is why the contract was early terminated.

  I did not ask for this . 
  I lost my business and my ability to earn an income 

  There is nothing left and the buildings are condemned and must be torn down

  why should I pay a $500 fee because I lost my business in a fire . 
  

  verizon did not even mention the fire or the reason sass cancelled the service 

  REFER TO PHOTOS.

  it was all over the news , FOX45 ********* on 6/7 , fire ************ on Antique Row 

  this is an unfortunate accident. 
  the entire block with 18 businesses burned down 

  I will not pay $500 because my business burned to the ground in an unexpected FIRE 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** *** ***************************** ****
  
  
  
  
   
  

  

  Business Response

  Date: 07/24/2023

  Good Afternoon,
  
  After reviewing the early termination fee assessed, ****************** **** was advised that her early termination fee would be sustained due to contractual obligation. Verizon does not have a clause for unforeseen circumstances such as fire, with response to disconnect. Once the contract has been initiated, a fee would be charged if services are terminated before the ending date of the obligation. Verizon's stance is unchanged. 
  
  As previously detailed:
  
  On ****************** **** 's August 27, 2022 and October 27, 2022 billing statements, she was notified of her contract expiration and upcoming auto-renewal. The billing statement also notes: "Some of your services include special pricing based on a 2-year Term Plan that will automatically renew for another 2-year commitment period from the date(s) shown below. If you wish to cancel your next Term renewal and discount, please call us at the number listed on your bill 30 days prior to 60 days after the date(s) listed. We can then move your service to a month-to-month rate plan. Otherwise, no action is needed and your service term will renew at the applicable Term discount rates. Fios Internet 100M/100M - 2YR Commitment Period thru November 15, 2022."
  
  The next billing statement ****************** **** received, which was November 27th of 2022, was the beginning of the new agreement terms. That billing statement also notes: "Some of your services include special pricing based on a 2-year auto-renewal Term Plan. To continue to receive these discount rates, you must maintain these services through the Term commitment period(s) noted below. If you disconnect your services before the end of your commitment period, you will be billed a Termination Fee of 35% of the base monthly charges for the remaining commitment period. Fios Internet 100M/100M - 2YR Commitment Period thru November 15, 2024."
  
  It was advised via the August and October 27th billing statements that if ****************** **** did not wish to renew her term agreement, she had 30 days prior and 60 days after her commitment period expiration date to opt out. She did not do so, and she was notified of the agreement terms if the agreement were to renew. It was stated in the November 27th billing statement that an early termination fee is accessed if the agreement is terminated before the term commitment is completed. 
  
  Thank you

  Customer Answer

  Date: 07/24/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Any unforeseen natural disaster should be cause itself to waive an early termination fee. Including a tsunami, a tornado and a fire that ***** your establishment to ashes. This is totally unacceptable. I am a small business and I lost everything. To charge me $500 because my business burned down is simply unfair. I will not except your response until you waive my fee.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** *** ***************************** ****
  
  
  
  
   
  

• Initial Complaint

  Date:07/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Fios bill just went up about $18.00 without previous notification. When I called this AM, the *** advised that I apply for ***- Affordable Connectivity Program, which I was accepted for! (***# ************) But of course, when I went to enter my information, it would not submit. I called to get help and was disconnected with no return phone call! Then I called again and was given a token $10.00 discount instead of the$30.00 discount. Please help me get the discount that I am eligible for. My Fios info is: ************************* *************************************************************** Acct # ******************* phone # ************ ( I printed a copy of the *** but am able to send by text/picture from phone)

  

  Business Response

  Date: 08/03/2023

  
  Dear BBB
  Thank you for referring the complaint of *************************, to our office for review. We appreciate this matter being brought to
  our attention. *************************, expressed concern about her bill increasing.
  Please be advised, the customer is aware she is currently on the most cost effective plan. The customer learns that she can save
  even more with the discount she already received compared to adding the Affordable Connect plan.
  We trust that this information will assist you in the closing of this complaint. Sincerely, Verizon Executive Relations

• Initial Complaint

  Date:07/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My company has been having issues with our calls to Verizon customers showing no caller ID name. Updates have been sent to multiple LIDB's through our carrier, but Verizon's network is still not reflecting caller ID name. I first had a Verizon customer contact consumer support which ended in a ticket that was referred to use the Verizon Spam Feedback site (**************************************). I have completed this form in the past but there is no way to specify that the request is only for caller ID. So I emailed the address provided on the site ************************************************************* to inquire whether they could assist, to which I was only asked to complete the form again. I did so and received the response that the indicated number is not "not been labeled as potential spam by our services in the past six months" and that they "advise this enterprise to reach out to their carrier responsible for CNAM inquiries". I made it very clear that this is not an issue of the number's reputation.While the above was beyond frustrating, I also attempted to contact Verizon business through their social media team, but they were unable to assist as I am not a Verizon customer. Since I cannot get through to their numbers myself without a Verizon account and going through a Verizon customer and any other means of support that could be reached has not provided even a direction with which to proceed, BBB is the last option.Carriers can easily check Neustar or other LIDB's to verify what the caller ID should be reflecting and then to verify it against what they have and/r or the examples and information I provided during my contact attempts. It is unfathomable that the entire system is unusable for every single person in the company unless you are a Verizon customer.

  

  Business Response

  Date: 07/12/2023

  Dear Better Business Bureau,
  
  
  
  
  
  Thank you for referring the complaint of ***************************** to our office for review.  We appreciate this matter being brought to our attention.  ***************************** expressed concern regarding placing telephone calls to Verizon telephone lines. She states the telephone number is registerin with no caller id and she has requested through assistance through multiple channels including registering the telephone number on the Verizon Spam Feedback site.  
  
  
  
  Please be advised, ***************************** requested communication via email on July 11, 2023. Our office recommended registering the telephone number on the Verizon Spam Feedback site (**************************************) as the number is a non-Verizon telephone number. We consider this matter resolved.
  
  
  
  We trust that this information will assist you in the closing of this complaint.
  
  
  
  
  
  Sincerely,
  
  
  
  Verizon Executive Relations

• Initial Complaint

  Date:07/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We arrived home on Friday June 30th 2023 at around 3:30pm and there was no internet service. We called the Verizon customer support line and was told that they were committed to restoring service by 9:30pm that night. 9:30pm passed and there was still no internet connection. We called again an was told that they were committed to restoring our service by 1:30pm. And so it went on for over a week. Were committed to restoring your service at 1:30pm then 9:30pm, then 5:30am, then 7:45am. Still no internet as of 6:00am on July 10, 2023.On Sunday July 9. 2023, Faith called Verizon customer service in an attempt to see what needed to be done to turn in the ******* ******* ******* that Verizon had recalled. We know the recall was 2 years old but the representative was of no help. We thought that if we could exchange this faulty item we may at least have some internet service while the main issue is being resolved.We have been loyal customers of Verizon and its legacy companies for decades and NEVER have we been treated so poorly. Its almost as if Verizon no longer wants our business and us trying to force us to look elsewhere for service.We dont like complaining but we are paying for a service on which many things depend. Multiple streaming services, tele health appointments, financial transactions etc. We hope to get some answers soon and have our issues resolved to our satisfaction.

  

  Business Response

  Date: 07/19/2023

  Dear BBB,

  
  Thank you for referring the complaint of ********************* to our office for review. We appreciate this matter being brought to our attention. ********************* expressed concern about an internet outage.
  
  Please be advised, *************** has confirmed services have been restored. We have applied an adjustment to her account for the number of days she was out of service as well as an additional adjustment for the customer's experience and being provided with incorrect expectations.
  
  We trust that this information will assist you in the closing of this complaint.
  
  Sincerely,
  Verizon Executive Relations

  Customer Answer

  Date: 07/20/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   An important question was asked of the business that was not answered. We had inquired if the restoration of service was a work around in response to our complaint or if the long awaited part had been received by the business and had been installed, therefore resulting in a permanent restoration of service.
  We wanted to know if we should anticipate any further service disruptions in the near future.

   

  Thank you

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** *** *********************
  
  
  
  
   
  

  

  Business Response

  Date: 07/21/2023

  Dear BBB,
  
  
  Thank you for referring the complaint of ****************;to our office for review.  We appreciate this matter being brought to our attention.  ****************;expressed concern about if the part had been received, been installed resulting in a permanent restoration of service.  
  
  Please be advised, we have been informed the outage has been cleared and the part has been replaced.  This is considered the permanent fix; however, we cannot guarantee the customer may not experience another service interruption at some point as the result of some unforeseen circumstance.  We do not anticipate any further service outages, but we cannot guarantee that. 
  
  We trust that this information will assist you in the closing of this complaint.
  
  
  Sincerely,
  
  Verizon Executive Relations

  Customer Answer

  Date: 07/25/2023

  Better Business Bureau:
  
  I have reviewed this response in addition to the previous one made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** *** *********************
  
  
  
   
  
  

• Initial Complaint

  Date:07/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had Verizon for several years. For the last 2 years I have had to constantly call in for help because my services are poor..we are constantly having issues with the internet running slow, sith my husband and kids being constantly kicked out of online gaming because of loss of connection. The last several months I've had to call every 2 weeks or so because of the issues...I have done every tech support thing that can be done. I am told our internet is running slow they need to reboot and do this and that. I've had new routers sent out to me which is inconvenient because now I have to take time off of work to return the old equipments. I've had reps tell me I need a new ethernet cord..which has not fixed the problem. I have spent Almont $300 sometimes more every month on this crappt service. Today I spoke to someone who told me we have the highest speed internet possible right now and we need the new 6th gen ************ me on hold for several minutes to come back and tell me I need to buy it it's not available for rent only in certain areas....so you mean to tell me I have to continue paying this high bill every month and paying for high speeds of internet that I cannot use all of the time? This is totally unacceptable. Now apparently i just need the same router model just a newer one which was done a few months ago. I have an extender also that doesn't help one bit. I should not have to return routers every few months. I also explained to the rep our large white cord that runs from the main box in my basement has a split in it with electrical tape around it...our box outside on the house is not right side up like everyone else's ours is upside down...how do I know these are not issues playing apart in out poor internet connection??? I feel like for the aggravation and time I have spent on the phone on hold and doing tech support with Verizon and all of the time without internet working I deserve a credit if I'm not going to have the correct working services.

  

  Business Response

  Date: 07/17/2023

  Dear BBB,
  
  Than your for referring the complaint of *************************** to our office for review.  *************************** expressed concern about an intermittent service issue.  We have spoken with **************** regarding her issues and sent out a technician that repaired her services.  After the repair, we spoke with **************** and confirmed that service is working.  We also issued the customer a credit for the service issues.
  
  I hope this information will assist you with closing this complaint.
  
  

• Initial Complaint

  Date:07/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our 2 landlines went down on June 22 ************* and ************). I've chatted with Verizon via ******** Messanger and they arranged a tech visit. The tech never showed and I reached back out to Verizon and they said this was a widespread outage (but neighbors who also have Verizon landline had working phones). Reached out to verizon yet again because the issue was not fixed and was told they needed a tech to come to the house afterall. Then Verizon said it was a conversion to Fios but that service should be restored last week- NOTHING and the 2 lines are still out.

  

  Business Response

  Date: 09/19/2023

  Dear BBB,
  
  
  Thank you for referring the complaint of **********************;to our office for review.  We appreciate this matter being brought to our attention.  **********************;expressed concern about experiencing a service outage.
  
  Please be advised, the customers service and since been restored and has received credits for time out of service. I have spoken with the customer and she is satisfied with the outcome.
  
  We trust that this information will assist you in the closing of this complaint. If *********************** or the BBB have any additional questions, I can be reached at ************************* between 8:00 AM - 5:00 PM ET, Monday - Friday.
  
  
  Sincerely,
  
  ******************
  
  Verizon Executive Relations Team

• Initial Complaint

  Date:07/07/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for the debt with VERIZON. I do not have a contract with VERIZON.You guys need to handle this issue. This has been going on for a long time now that I have seen my information. That's messing my Character & name up as a person.They are in violation & told me 30 days when I had fraud. A identity theft with police report I had attached as well, they are in major violation.

  

  Business Response

  Date: 07/06/2023

  July 06,2023
  
  
  Dear Ms.*******,
  
  Thank you for contacting Verizons ****** of ********* Relations regarding ******** ***************;complaint. In her/his complaint,received on 07/05/2023, ********************************* disputed a Verizon account that is in collections.
  Upon further review, weve determined the customers concern should be addressed by our Verizon Wireline team. Per BBB guidelines, please forward ******** ********** complaint to the appropriate Verizon Team.
  
  Email:            ************************************************
  Address:       **************************
                      ********** *****
  Fax:              ************ 
  
  We appreciate you bringing this matter to our attention for resolution and apologize for any inconvenience this has caused.
  
  Sincerely,
  *********************** ********* Relations
  Verizon Wireless

  

  Business Response

  Date: 07/12/2023

  Unfortunately, our attempts to reach the customer have been unsuccessful. We were able to leave messages with our contact information and advised we need some more information to assist with their matter. No returned calls from customer to assist. 

• Initial Complaint

  Date:07/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  From 5:01 pm on July 4, 2023, my Verizon FIOS internet service has experienced interruption without restoration despite my being a current customer in good standing. I regularly endure interruption of my Verizon FIOS services without desired improvement.

  

  Business Response

  Date: 07/05/2023

  Hello BBB, 
  
  Thank you for referring the complaint of *************************** to our office for review. We appreciate this matter being brought to our attention. *************************** expressed concern about service issues with her internet services. 
  
  According to our records, we reached out to *************************** on July 5, 2023 and confirmed her internet service was restored between approx. 12 midnight and 1 am on July 5, 2023. We provided *************************** with an out of service credit for one full day of service. *************************** was satisfied with the resolution provided. 
  
  We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that **************************;has experienced as a result of the above matter.

  Customer Answer

  Date: 07/06/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Despite my indeed receiving call from ****** at Verizon Executive Relations Team offering explanation and a $1.33 refund for loss of service for 24 day, as I explained to ******, the loss of service is regular and substantial enough to warrant more attention than is favorable to such a costly and valuable service as the one supplied by Verizon FIOS. It is a disappointment for me to receive poor service on a regular basis from a provider with a sterling reputation in their industry. I have been a customer for over twenty years with little to show for it.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  

  Business Response

  Date: 07/06/2023

  Hello BBB, 
  
  Thank you for referring the complaint of *************************** to our office for review. We appreciate this matter being brought to our attention. *************************** expressed concern about service issues with her internet services. 
  
  According to our records, we reached out to *************************** on July 6, 2023 and have adjusted the credit applied to her account to her satisfaction. *************************** was satisfied with the resolution provided. 
  
  We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that **************************;has experienced as a result of the above matter.

• Initial Complaint

  Date:06/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or around 06/20/2023 i contacted Verizon about my internet service issues the representative that took the call run all the necessary test then determine that I need a replace my modem he the. Ask if I would like to change my cable box there would be no changes to your account everything would be the same so I said ok the order was placed to have the device shipped three day later I received the equipment and installed them I then notice that the tv channel I use to have are no longer there and my internet seems slower so I called Verizon the person I spoke to said I plan was changing and the plan I use to have which is a grandfather plan no longer exist I told him to go back to the recording because I was told everything is the same there are only Changing the modem because its not working and he wont be able to get me that plan for that monthly fee which was 166 he then turned me over to a supervisor name ***** who then said he was able to find a plan like the one I had for 163 monthly a email was to confirm what he said and I was told the changed would go into effect immediately I trust he is a supervisor so everything is fine after hanging up I checked the a few of the channel still not there internet is still not fixed I call back spoke to a another representative who said he said the order did go through and now there cant offer that any loner it would now be 213 monthly I was then transferred to another supervisor name **** who said there isnt anything he can do about the other supervisor order prices change he could give discount if I go into auto pay and paperless billing I have been with Verizon for 14 years no I dont want to do auto or paperless billing I need my service fixed and for my plan to be what is was and for the monthly price I was paying I never told about any changes and I would really appreciate it if the better business bureau can help so that customers like my self are being taking advantage of thanks you in advance

  

  Business Response

  Date: 07/14/2023

  Dear BBB,
  
  
  Thank you for referring the complaint of ********* ****** to our office for review.  We appreciate this matter being brought to our attention.  ******************************;expressed concern about changes to her plan and price increase.
  Please be advised, she has been placed in a plan at the price point she is agreeable to.
  We trust that this information will assist you in the closing of this complaint.
  
  
  Sincerely,
  
  Verizon Executive Relations

• Initial Complaint

  Date:06/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I closed my Fios account effective 5/22. I had multiple exchanges to confirm this and received a disconnect confirmation. Today my bank account was charged for services ranging from 5/22-6/22 when I did not have the account. I contacted ********************** who told me I had to wait 60 days to get a refund because the invoice was system generated and my account is closed so they can't fix it. This is insane to have to wait 60 days to get a refund for charges I should have never been billed in the first place. Verizon has wrongly taken money from me and refuses to give it back in a reasonable time frame. I would like a refund as well as some extra to account for any interest I may have earned on that money had Verizon not royally messed this up.

  

  Business Response

  Date: 07/10/2023

  Dear BBB,
  Thank you for referring the complaint of ************************* to our office for review. We appreciate this matter being brought to
  our attention. ************************* expressed concern about concerns with closing her account and the final bill.
  Please be advised, we spoke to the customer and we have reversed the charges due to the customer closing the account prior to
  billing cycle. We also added an additional billing credit to accommodate the customers concerns.
  We trust that this information will assist you in the closing of this complaint.
  Sincerely,
  Verizon Executive Relations