Complaints

This profile includes complaints for Verizon Communications's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Verizon Communications

  140 West Street New York, NY 10007-2141

  
• 

  Verizon Communications

  185 Franklin St Ste 200 Boston, MA 02110

• 

  Verizon Communications

  1790-14 East Market Street Harrisonburg, VA 22801

• 

  Verizon Communications

  PO Box 31236 Tampa, FL 33631-3236

• 

  Verizon Communications

  201 N. Franklin Street Tampa, FL 33602

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/07/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid my arrangement with the reduction from the representative, plus I've had 5 days of inadequate service.

  

  Business Response

  Date: 10/08/2024

  
  Dear BBB, 
  
  Thank you for contacting Verizon’s Office of Executive Relations regarding ****** *****'s complaint.  In her complaint, received on 10/07/2024, ****** ***** expressed concerns regarding their Verizon Wireless account. 
  
  Upon further review, we’ve determined the customer’s concern should be addressed by our Verizon Wireless team.  Per BBB guidelines, please forward ****** *****'s complaint to the appropriate Verizon Team.
  
  ******       ************************************
  ********   ** ** *** **
                   ******* **  **********
  
  We appreciate you bringing this matter to our attention for resolution and apologize for any inconvenience this has caused.
  
  
  Sincerely,
  
  
  Verizon Executive Relations Team

• Initial Complaint

  Date:10/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had my account in Auto Pay, for $44.99, for the last 7 years with Verizon Fios. Today, 10/2/2024, I receive an email stating my account is past due with a balance of $190.97. I check my emails every day, meaning if I missed a payment I was not notified about missing any payment. I was very confused and decided to chat online with VERIZON. They said it was the quickest way to get in touch and resolve the issue and pay. I went on the chat box and spent more than 30 minutes chatting with an agent when we reached a resolution of me paying $116.00, for I owe for the past months, and I was ready to pay and get this resolved. However, the chat box reset itself and the system then asked what my issue was, I had to retype everything just for it to happen again with a different agent. Thus, I looked up the customer service number and decided to do this over the phone where they can call me back. However, I was connected with a rude representative who did not let me speak and spoke over me. I told them to have a nice day and thank you for their help. Next, I called again because I do not want this leave this issue without fixing it. I ask the next representative to please put me in touch with their supervisor. In my experience supervisors help me get issues resolved and have helped me in the past. I finally get in touch with a supervisor who finally listens and explained everything. This supervisor also informs me that I will only pay $90.98 due to a credit she will provide to me. I asked her multiple times if all I had to pay was $90.98. I will not owe anything and will continue paying 54.99$ due to a ending discount which I said it is ok. I thank her and she tells me she will transfer me over to a billing department to finalize this. When I speak with the billing department, they tell me that I must pay about $160. I was very confused, They connect me with customer service AGAIN. Thus, have to repeat everything all over again. There is alot more, but I reached limit

  

  Business Response

  Date: 10/21/2024

  Dear BBB, 
  Thank you for referring the complaint of ****** ******* to our office for review. We appreciate this matter being brought to our attention. ****** ******* expressed concern about the payment due on his account. 
  Please be advised, on 10/15/24, we spoke to *** ******* who advised that he was quoted a specific amount to pay by a representative which was less than the amount owed to bring his account current. Due to an Verizon error, *** ******* was removed from autopay, he stated he called in and was told he had to pay the lesser amount but then was told an higher amount. We attempted to look for the call where he stated he was quoted the lesser amount however, we have no record of the call. On 10/21//24, we spoke to *** ******* again and advised him that we are unable to give any credits as the amount paid previously was the amount due to bring the account to good standing. He expressed his frustrations will feeling that he was told a random amount to pay and us not having record of the call. 
  We trust that this information will assist you in the closing of this complaint. Should the customer have any further concerns, they may contact customer service at ************ or online at **************************** or the My Verizon app. Thank you.
  
  
  Sincerely,
  
  ******* *.
  
  Verizon Executive Relations Team

• Initial Complaint

  Date:09/25/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/14/24 I paid $89.99 according to the suspension notice. Just, the due amount before 9/15/24 2 days after they send another suspension notice to pay due amount before 9/29/24.Not giving enough time to pay. I schedule the due amount for the 9/30/24 which is 15 days after the last payment to bring the bill current.Verizon fios just want me to missed 1 day for the payment to suspend the service and then I give them extra $50.00 plus anymore fees?

  

  Business Response

  Date: 09/21/2024

  **** *** **
  ******* ** **********
  ********* *** ****
  Dear BBB,
  Thank you for contacting Verizon’s Office of Executive Relations regarding * *******s complaint. In their complaint, received on
  09/21/2024,they stated they were having payment issues with Verizon FIOS and provided screenshots of their FIOS billing.
  Upon further review, we’ve determined the customer’s concern should be addressed by our Verizon Wireline team. Per BBB
  guidelines, please forward r solano's complaint to the appropriate Verizon Team.
  ****** *********************************
  ******** ** ******** ***
  ******** ** *****
  **** ************
  We appreciate you bringing this matter to our attention for resolution and apologize for any inconvenience this has caused.
  Sincerely,

  

  Business Response

  Date: 10/10/2024

  
  Dear BBB,
   
  Thank you for referring the complaint of ***** ****** to our office for review.  We appreciate this matter being brought to our attention.  ***** ****** expressed concern about the suspension notice that was received a few days after a payment was made.
  
  On 10/9/2024, we spoke with ***** ****** regarding her concerns. She mentioned receiving a suspension notice after making a recent payment. We explained that when there's a past due balance at the time of the billing cycle closing, notices are sent out. We assured her that the notifications are intended to provide customers with options such as payment arrangements. ***** ****** understands this and mentioned that the reason for filing the complaint was due to long hold times and issues with the application, which prevented her from speaking to a representative. Verizon considers this matter resolved.
  
   We trust that this information will assist you in the closing of this complaint. Should the customer have any further concerns, they may contact customer service at ###-###-#### or online at *************** or the My Verizon app. Thank you.
   
   
  Sincerely,
  
  ***** **
  
  Verizon Executive Relations Team

• Initial Complaint

  Date:09/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a Verizon customer for the past 11 years and they have treated me horrible lately. I recently moved and requested to transfer my Fios to my new home and lower my wireless bill. I was gifted two $200 Verizon gift cards and a pair of Ray ban Meta smart glasses. I was told my 3 lines would drop down to the basic "welcome" packages for $45/month/per line to lower my monthly bill so from $265 to ~$140. A few weeks later there was still no change on my phone plans so I called again and was told the request was still pending and she would have to cancel the previous request and put in a new request, and she would call me the next day to confirm. I also asked about my gift cards and meta glasses, I was told I couldnt use my first gift card until September and the second until October, she said I couldnt claim my meta glasses until September. Well, I never got a call the next day and I called again a few weeks later to see why my plan never changed and why I can no longer see my two $200 gift ************ glasses under my reward/offers. I was constantly transferred to different customer service **** each being clueless to what happened to my gift cards/meta glasses(claiming they don't see them) AND I was told if I changed my plans to the basic phone plans it would only drop my plan by $3/month. These customers service **** are clueless and do not care about the customers. They kept running me around in circles and feeding me **** as to why they cant help me. They refused to correct the situation and rather just transfer me to someone else. They refuse to lower my bill as initially stated and they took away my $200 gift card and meta glasses and refuse to give them back to me.

  

  Business Response

  Date: 09/22/2024

  ********* *** ****
  
  
  **** ****** ******** *******
  
  
  Thank you for contacting Verizon’s Office of Executive Relations regarding ******* *****'s complaint. In her complaint, received on 09/18/2024, *** ***** stated she was having issues redeeming promotions associated with her home internet service. Upon further review, we’ve determined the customer’s concern should be addressed by our Verizon Wireline team. Per Better Business Bureau guidelines, please forward ******* *****'s complaint to the appropriate Verizon Team.
  
  
  ****** *********************************
  ******** ** ******** ***
  ******** ** *****
  **** ************
  
  
  We appreciate you bringing this matter to our attention for resolution and apologize for any inconvenience this has caused.
  Sincerely,
  
  
  ******
  Executive Relations

  

  Business Response

  Date: 10/04/2024

  Dear BBB,
  
  Thank you for referring the complaint of ******* ***** to our office for review.  We appreciate this matter being brought to our attention.  ******* ***** expressed concern about missing two Verizon gift cards.
  
  Please be advised, upon receipt of this inquiry we contacted the customer and advised her that the two gift cards in question were emailed to her on 09/23/24.  The customer was able to locate these two gift cards in her email folder.  Ms. ***** was satisfied with our resolution.
  
  We trust that this information will assist you in the closing of this complaint. Should the customer have any further concerns, they may contact customer service at ************ or online at **************************** or the My Verizon app. Thank you.
  
  
  Sincerely,
  
  
  
  
  Verizon Executive Relations Team

• Initial Complaint

  Date:09/21/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with CHKG/VERIZON, I do not have a contract with TELECOM SELFREPORTED, they did not provide me with the original contract as i requested.

  

  Business Response

  Date: 10/03/2024

  October 03, 2024
  
  
  
  
  
  RE:  ****** ****
  
  Agency ID: ********
  
  Received: September 23, 2024
  
  
  
  
  
  Dear BBB,
  
  
  
  
  
  Thank you for referring the complaint of ****** **** to our office for review.  We appreciate this matter being brought to our attention.  ****** **** expressed concern about disputing an account in her name.
  
  
  
  Please be advised, that the initial BBB complaint did not provide a valid callback number for this customer. There was an email address provided in the complaint that we used to attempt to contact the customer along with mailing letters to the address to ensure that she had a way to contact us directly. Unfortunately, after several contact attempts over the past two weeks, we have been unsuccessful in reaching ****** ****. We are closing this case due to no response from the complainant. Please ensure that if another complaint is filed valid contact information is provided.
  
  
  
  We trust that this information will assist you in the closing of this complaint. Should the customer have any further concerns, they may contact customer service at ************ or online at **************************** or the My Verizon app. Thank you.
  
  
  
  
  
  Sincerely,
  
  
  ****
  
  
  Verizon Executive Relations Team

• Initial Complaint

  Date:09/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased the house at *********************************************. The house is in a neighborhood where all utility lines are buried underground. There is a covering for Verizon underground cables on my property that is completely cracked down and at significant risk of completely giving if any weight is placed on it.While I am not a Verizon Fios customer, I have called ********************** and reported this issue and requested that the covering be replaced. I have a small child and our neighborhood has many small children, and I'm extremely concerned that if one of them steps on this covering they will fall several feet into the ground. Additionally, there is standing water on all the cables and it is a breeding ground for mosquitos. A Verizon technician came and examined the issue but no one has come back, nor has Verizon made any attempt to follow up.I simply want this matter resolved as soon as possible in the interest of safety for children and to reduce the risk of spread of any illness from mosquitos. I should not have to go through the runaround for what should be a simple matter to fix.Thank you.

  

  Business Response

  Date: 09/23/2024

  Dear BBB,
  
  
  Thank you for referring *********** *********' complaint to our office for review.  We appreciate this matter being brought to our attention.  *********** Monioudis expressed concern about cracked hand-hole covers.  
  
  Please be advised, that we dispatched a Field Technician out to the residence on 9/20/24 and were able to replace the hand-hole coverings. We did verify with *** ********* that the concerns were resolved.
  
  We trust that this information will assist you in closing this complaint. Should the customer have any further concerns, they may contact customer service at ************ or online at **************************** or the My Verizon app. Thank you.
  
  
  Sincerely,
  
  ****
  
  Verizon Executive Relations Team

• Initial Complaint

  Date:09/13/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is my second notice about this fraudulent item that I have already reported to the ************************. This fraudulent item on my credit report is allowing unauthorized access to my credit. This item needs to blocked on my credit because its creating unauthorized access to my credit.

  

  Business Response

  Date: 10/09/2024

  ******* ********* ********* ****
  ** ******** ******
  
  ******** ** *****
  
  ******* *** ****
  
  
  ***  ***** *******
  **** ****** **
  *********** ******** ** *****
  ********** **********
  ****** *** ********
  ********* ********* *** ****
  
  
  Dear BBB,
  
  
  Thank you for referring the complaint of ***** ******* to our office for review. We appreciate this matter being brought to our attention. ***** ******* expressed concern about an account on her credit report that she claimed is fraudulent, and requested that this account be deleted from her credit reporting.
  
  The following response represents Verizon’s full investigation and resolution of your dispute. Please be advised that you are being notified that Verizon's position is final and, absent additional facts, no further action will be taken.
  
  Please be advised, that after receiving this complaint, we spoke with ***** ******* to confirm the details of her concern. She requested a 1099, a copy of an original signed contract, and that this account be deleted from credit reporting.
  
  After investigating the account in question, our fraud prevention team has confirmed that this is a valid account, and the credit reporting of this account as "settled in full" is being accurately reported, as the account was settled for less than the original amount owed. Following the investigation, we advised ***** ******* that we have confirmed that the account is valid, and being reported accurately. We also let her know that we do not provide 1099's to any customers. Additionally, Verizon does not have physical contracts that are signed. When a customer signs up for service, terms and conditions are accepted verbally or electronically. No signature is captured, and as such, we cannot provide what she is requesting. 
  
  Please be advised future complaints of a similar nature will not be addressed by this office. Accordingly, Verizon requests that the BBB take this into consideration when reviewing future complaints from ***** ******* on this matter.
  
  We trust that this information will assist you in the closing of this complaint. Should the customer have any further concerns, they may contact customer service at ###-###-#### or online at *************** or the My Verizon app. Thank you.
  
  
  Sincerely,
  
  Verizon Executive Relations Team

• Initial Complaint

  Date:09/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Short Version: Not getting a continued strong 99% Verizon reliability internet services trouble free Internet and wifi connections that this company advertises all over, more like 59%-69% from Verizon. Not good enough. I am sick to my stomach of the bandaids and backaches working running around my home for their company. They gave me a person named ****** to speak too, He did call at several inconvenient times. When I called, I leave a message, does not call back for awhile, told him everything yet when they send the hard-working techs, they do try their best to fix the problems. I make suggestions to improve service they say it will not work funny the internet says it would help! Seems ****** has not told them one thing that went on here in my home in the so many phone conversations and believe me I do t make it these so many problems. Im tired of repeating myself, spending many hours with interruptions of the internet, wifi, devices going off line, having problems on my ipad being dropped, problems with all my devices. Even the TV ever so often.Seems they send techs over yet the problem becomes bigger problems with no stopping the problemsonly putting me to work for Verizon like taking pictures of their equipment then changing out the router out with another while I have to with a very bad back running all over my home reassigning the new internet connections to all my devices for at least 9 hours in two day period wasting my time only upsetting me, making my life harder. Then find out the new router did nothing to improve the service, it did absolutely nothing to improve the bad lousy internet, wifi and other devices. A total waste of my time, then it requires more of my time to work for them.

  

  Business Response

  Date: 09/09/2024

  Dear BBB, 
  
  
  Thank you for referring the complaint of *************************;to our office for review.  We appreciate this matter being brought to our attention.  *************************;expressed concern about the internet signal quality in their residence.
  
  Please be advised, we have dispatched a technician to assist in resolving this concern. In addition, we spoke with ************************* who stated that the signal is better but not up to their standard.
  
  We trust that this information will assist you in the closing of this complaint. Should the customer have any further concerns, they may contact customer service at ************ or online at *************** or the My Verizon app. Thank you.
  
  
  Sincerely,
  
  Verizon Executive Relations Team

• Initial Complaint

  Date:09/07/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******** ******** 10:07PM (0 minutes ago)to me I am writing to request a credit to my account for the period between August 13, 2024, and September 4, 2024. Due to a malfunction in the old equipment installed over 10 years ago, I experienced an absence of services during this time.When I called on August 13 and asked for a repair appointment, the agent offered to upgrade the services and suggested doing it in one shot to save time and company resources. The mutually convenient and available time for the appointment fell on September 4. During this period of time, I did not have Verizon services.Despite my efforts to resolve this issue through customer service, I was informed that the technician who upgraded the services on September 4 did not note the lack of services at my location. As a result, there is no proof of the outage. I find this unfair and disrespectful, as I was not responsible for the **************** a loyal customer, I believe it is unreasonable for Verizon to charge me for services not provided. I kindly request a credit to my account for the affected period and hope for a prompt resolution.

  

  Business Response

  Date: 09/24/2024

  ******* ********* ********* ****
  ******************
  
  *****************
  
  ********* *** ****
  
  
  ***  ***** *******
  
  *****************
  ********** **********
  ****** *** ********
  ********* ********* *** ****
  
  
  Dear BBB,
  
  
  Thank you for referring the complaint of ***** ******* to our office for review.  We appreciate this matter being brought to our attention.  ***** ******* expressed concern about not recieveing timeb without service credit from August 13, 2024, and September 4, 2024.
  
  Please be advised, I spoke to the customer on 09/23/2024 and issued a credit for the dates listed above in the amount of $44.57. The customer was satisifed with the resolution.
  
  We trust that this information will assist you in the closing of this complaint. Should the customer have any further concerns, they may contact customer service at ************ or online at **************************** or the My Verizon app. Thank you.
  
  
  Sincerely,

  Customer Answer

  Date: 09/24/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

  Verizon FiOS responded to my request with exceptional attention. The representative, ********, spoke with me on the phone and made me feel like a valued customer, treating me like a VIP or a member of the Verizon family. She fulfilled her promise to honor my request the same day. Verizon has proven to be a great company with long-standing traditions, prioritizing customer satisfaction above all. Thank you, Verizon, for having dedicated employees like ******** on your staff. Thank you, ********, for your attentiveness and diligence. And thank you, BBB, for your assistance.
  
  
  Sincerely,
  
  ***** *******
  
  
  
   
  
  

• Initial Complaint

  Date:09/07/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today 9/7/24 I received my Verizon bill. And there's a 13 dollar charge that's not explained. I go to contact Verizon and was told I ADDED A VERIZON FORWARD DISCOUNT IN THE MIDDLE OF THE MONTH SO IM BEING CHARGED THIS CHARGE. I'm like hold on I didn't make any changes to my account the only thing I agreed to about 6 months ago was to keep my Internet for an extra 30 dollars because the *** program has ended and furthermore I can't give myself a discount from your company I asked at least ten times of the representative explain this charge this was not what the agreement was explain this charge he/she could not I'm so upset now I'm looking to end the service when the person gets back on the chat I'm told it could be brought down 20 dollars if I agree to auto pay. First off your adding extra charges on my bill blaming it on me but want access to my bank info so you can take out whatever you want when you want? Absolutely not! This is predatory Verizon company is a thief! And I will be ending service with them ASAP

  

  Business Response

  Date: 09/09/2024

  Dear BBB,
  
  
  Thank you for referring the complaint of ************************;to our office for review. We appreciate this matter being brought to our attention. ************************;expressed concern about a recently received statement that was higher than discussed.  
  
  Please be advised, we have reviewed the submitted concern, as well as the recently received statement, and discussed the reasoning of the recent increase on the statement. **************** has been informed that the prior statement reflected a prorated adjustment on the account, for a discount that was added midway through the billing statement during the billing cycle in question. **************** has expressed acceptance of the provided justification for the increase in the statement in question. **************** has expressed no additional concerns at this time and has confirmed that the submitted report may be closed as fully resolved to her satisfaction.
  
  We trust that this information will assist you in the closing of this complaint. Should the customer have any further concerns, they may contact customer service at ************ or online at *************** or the My Verizon app. Thank you.
  
  
  Sincerely,
  
  
  
  Verizon Executive Relations Team

  Customer Answer

  Date: 09/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************