Complaints

This profile includes complaints for Verizon Communications's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Verizon Communications

  140 West Street New York, NY 10007-2141

  
• 

  Verizon Communications

  13100 Columbia Pike 2F, Pod B2 Silver Spring, MD 20904

• 

  Verizon Online/Fios/DSL Services for Metro Washington DC

  13100 Columbia Pike 2F, Pod B2 Silver Spring, MD 20904

• 

  Verizon Communications

  7501 Greenway Center Dr Greenbelt, MD 20770

• 

  Verizon Communications

  PO Box 110 Tampa, FL 33601-0110

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello my Verizon wireless account is supposed to have a $20 loyalty discount on the account. I received this discount simply for being a loyal customer. I was told this discount would remain on my account for as long as I am a customer. I had it before I had ********************** Fios or any typical account. Anytime I make any changes it gets removed and I have to contact Verizon to get it put on. Usually I have to escalate this issue to corporate since Verizon wireless is unable to do it. I have a case number for last time this happened.Currently what happened is that I was in the process of moving. To facilitate this move I opened a second Verizon Fios account. When I opened the second account my $20 discount was removed. I contacted Verizon and was told there was an even better discount of $40 off a month for being a loyal customer. It's been two billing cycles and I never received that discount. I also cancelled one of the Fios accounts on July 17th, 2022 when I finished moving and called to transfer the $10 month mobile and home discount to my new account. This also never happened. I called Verizon wireless and was on the phone for over an hour with the person being unable to help me.So what I should be getting right now is;1. A $10 a month mobile and home discount 2. A $40 a month loyalty discount - this was mentioned to me around July 17th or so.I should also be refunded promotional value that was missed for two months. I believe this should be $50 for 1. 2 months of $20 discount 1. 1 month of home and mobile discount

  

  Business Response

  Date: 08/22/2022

  Thank you for contacting Verizon Wireless (VZW).  This letter is in response to the above referenced complaint for **********************************  ********************************* contacted the BBB regarding billing.  Please accept this letter as confirmation of VZW's response to his concerns.
  
  ********************************* advised he was previously receiving a loyalty discount for $20 on the account and a $5 discount for the mobile+ home reward. He mentioned there was change to his **** account and both discounts were removed from the account. He stated the discounts were removed in June and he would like to receive a credit for the months the discount was not on the account.
  After further review, we show the $20 loyalty discount was removed from the account on June 1, 2022 due to a change with the **** account; however, the loyalty discount was removed in error.
  ********************** stated with the new **** account it is the same plan as he had previously so he should still receive the $5 discount on the wireless bill. We partnered with our promotions team and they were able to have the $20 loyalty promotion added back to the account. We applied a $20 credit to the account for ****** bill, and we advised ********************** he will see a credit of $40 on the next bill to cover the July and August bill.
  Lastly, since the **** account that was connected to the Mobile + Home rewards was disconnected he would have to register the new account, as the discount is not transferred between accounts. We have sent him a link via text message to register as well as sent him instructions via email to complete the registration. ********************** stated he received an error message when he tried to register. We partnered with our Mobile + Home team and they advised he would need to work with **** to get the new account registered so he would be able to get the discount.
  We have advised we would send the case to BBB and have it redirect to the **** team for further assistance.

  

  Business Response

  Date: 08/26/2022

  Dear BBB,
  
  
  Thank you for referring the complaint of *****************************;to our office for review.  We appreciate this matter being brought to our attention.  *****************************;expressed concern about Mobile + Home (M+H) Reward program.  
  
  Please be advised, on August 26, 2022 we spoke with ******* and were able to get him enrolled in the M+H Reward program. We applied an adjustment to his account. ******* understands the discount can take 1-2 billing cycles. The customer is satisfied with the resolution.
  
  
  We trust that this information will assist you in the closing of this complaint.
  
  
  Sincerely,
  
  Verizon Executive Relations

• Initial Complaint

  Date:08/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i believe someone is using my wifi service also i applied for wfh position at verizon and everytime i was asked to do interview i did it 3 x and i wouldnt go through i dont know whether it was my internet but it was being blocked. Then they sent me a email stating because i didnt do interview i wasnt being considered for postion. Which was not true i did it 3x it wouldnt allow it to go through.

  

  Business Response

  Date: 08/22/2022

  Dear BBB,
   
   
  Thank you for referring the complaint of ****** ******* to our office for review. We appreciate this matter being brought to our attention. ****** ******* expressed concern about her wi-fi being hacked and not being able to complete a submission for a work-from-home Verizon job.  
   
  Please be advised, that Verizon has spoken to ****** ******* and advised that is she was not able to submit her submission for a job interview she will need to contact the Human Resources (HR) Department directly to provide her job ID number or her first and last name. ****** ******* provided the direct number to HR for her to communicate to them about the job. *** ******* was advised the Executive Relations office can not and will not contact her for the status of her application. We did offer to assist *** ******* if she was having any technical issues with connecting to the internet with her wi-fi. The customer stated she didn't trust any of our technicians that are in her area. The customer was advised that Verizon isn't blocking her from applying for any position with the company nor are we providing her password to anyone when she is using the internet. *** ******* stated she has friends that work for Verizon and will contact them and there was nothing else that we were able to assist her with.   
   
  We trust that this information will assist you in the closing of this complaint.
   
   
  Sincerely,
   
  Verizon Executive Relations

• Initial Complaint

  Date:08/20/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was having internet issues and I reached out to Verizon tech support from chat. We were able to fix the issue , I was told to let them know if the problem occurs again and I may need a new router. I had the exact issue again and I chatted with another Verizon tech support agent again on the 16th of Aug. The agent recommended that I get the newest router available model - CR1000a with an increase on the monthly bill. I agrees and confirmed the order to be delivered within 3 to 5 days. I chatted with another agent on the 19th of Aug to check on the status of the order since I can't find anywhere in my account. I was informed the order is to be picked up at the nearest store. I asked the agent to see if there is any discount he/she can apply to help me lower the monthly bill. I was told to sign up for VZ cloud for $5/month and cancel the next month to get $10 off the bill and I agreed. I went to pick up the router at the store and when I open the box, it was another model I did not order I returned the item right away. I called Verizon customer service and I was told to expect a call back as soon as the agent connect through to tech support. I did not receive any phone call. I chatted with another Verizon agent about the order and was told it had been canceled. I was transfered to Verizon tech support to order the new router model CR1000a. The tech support asked why i am ordering the CR1000a, I explained the situation, the agent informed me that the model is not available. I am upset my issue is not resolved and I was lied to by some of the agents. The agent i spoke to on the phone was very unprofessional. I am a loyal customer and this level of service I received is unacceptable.

  

  Business Response

  Date: 09/02/2022

  Dear BBB, 
  
  
  Thank you for referring the complaint of *********************** ngo to our office for review.  We appreciate this matter being brought to our attention.  *********************** ngo expressed concern about internet connection issues. 
  Please be advised, we have corrected connection issues with **************************. 
  We trust that this information will assist you in the closing of this complaint.
  
  
  Sincerely,
  
  Verizon Executive Relations

  Customer Answer

  Date: 09/02/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  **************************
  
  
  
   
  
  

• Initial Complaint

  Date:08/18/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about 8/10/2022 I received a notice from Verizon Fios that my service would be terminated for not paying my monthly payment. On 8/10/22 I entered into a payment arrangement where I authorized Verizon to debit my checking account on the 19th of August. On 8/17/22 I received another nasty text and email from Verizon advising that my service was scheduled for suspension on the 18th of August ALTHOUGH I HAD A PAYMENT ARRANGEMENT. I logged into the Fios APP to make my payment, when I made the payment there was absolutely no reminder that I had a payment pending on the 19th of July. Shortly thereafter I received a text from Verizon thanking me for my payment as well as a second text that my payment arrangement would automatically debit my checking account on the 19th. What bothers me is Verizon has done this numerous times, you enter a payment arrangement authorizing them to debit your checking account then you get a nasty notice threatening to suspend service. It's like the two systems are not talking with each other. This has caused me to make double payments a few times. With the economy the way it is I can ill afford to be making double payment then chasing down Verizon to refund the double payment. Their system needs to be fixed so that the system that sends out the suspension notices looks to the payment system, sees a scheduled payment and doesn't send out the suspension notice. OR when you go into make a payment a PROMINENT reminder that you have an upcoming payment scheduled.

  

  Business Response

  Date: 08/22/2022

  Dear BBB,
  
  
  Thank you for referring the complaint of **** ****** to our office for review.  We appreciate this matter being brought to our attention.  **** ****** expressed concern about setting up a payment arrangement and still receiving notice of suspension.  
  
  Please be advised, that Verizon has spoken with **** ****** on 8/22/22. We confirmed after verifying with Financial Services that the payment arrangement wasn't set up and the last arrangement was made on 07/10/22 to pay the past due balance and on 07/25/22 the payment was received as promised. The customer started receiving suspension notices as of 08/07/22 for the payment of the past due balance that was due on 08/01/22. Verizon has provided this information to the customer and has also offered the Financial Service Team a direct number which was declined. At this time, the customer is satisfied with the solution. The customer has been advised this is Verizon's final position on this matter. Any further concerns not related to this matter can be addressed by frontline support.
  
  We trust that this information will assist you in the closing of this complaint.
  
  
  Sincerely,
  
  Verizon Executive Relations

  

  Business Response

  Date: 08/22/2022

  Dear BBB,
  
  
  Thank you for referring the complaint of **** ****** to our office for review.  We appreciate this matter being brought to our attention.  **** ****** expressed concern about setting up a payment arrangement and still receiving notice of suspension.  
  
  Please be advised, that Verizon has spoken with **** ****** on 8/22/22. We confirmed after verifying with Financial Services that the payment arrangement wasn't set up and the last arrangement was made on 07/10/22 to pay the past due balance and on 07/25/22 the payment was received as promised. The customer started receiving suspension notices as of 08/07/22 for the payment of the past due balance that was due on 08/01/22. Verizon has provided this information to the customer and has also offered the Financial Service Team a direct number which was declined. At this time, the customer is satisfied with the solution. The customer has been advised this is Verizon's final position on this matter. Any further concerns not related to this matter can be addressed by frontline support.
  
  We trust that this information will assist you in the closing of this complaint.
  
  
  Sincerely,
  
  Verizon Executive Relations

  Customer Answer

  Date: 08/24/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

   

  this is resolved simply because like most adults I work during the day and was not in a position nor mood to argue with Verizon. Next time I will just take screenshots of my payment concerns and post them to social media so the court of public opinion can get involved.  
  
  
  
  Sincerely,
  
  
  
  **** ******
  
  
  
  
  
  
  
   
  
  

  
  

  Customer Answer

  Date: 08/24/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

   

  this is resolved simply because like most adults I work during the day and was not in a position nor mood to argue with Verizon. Next time I will just take screenshots of my payment concerns and post them to social media so the court of public opinion can get involved.  
  
  
  
  Sincerely,
  
  
  
  **** ******
  
  
  
  
  
  
  
   
  
  

  
  

• Initial Complaint

  Date:08/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently had Verizon Fios installed in my condo. At first I had WIFI service. Now on most days I have none. Wireless phone service is almost nonexistent. I'm now paying for service I can't use.

  

  Business Response

  Date: 08/16/2022

  Upon reviewing the account thoroughly, I spoke with our customer, who explained his concerns in detail. Essentially the root cause of his complaint is with his newly installed FIOS service. Please redirect this complaint to Verizon FIOS.

  

  Business Response

  Date: 08/31/2022

  We spoke to the customer regarding this inquiry.  Customer is satisfied with our
  resolution, and has no further concerns.

  Sr. Analyst - Verizon

• Initial Complaint

  Date:08/15/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  REQUESTING A FULL REFUND IN THE AMOUNT OF $1324.97 FOR ACCOUNT #****************

  

  Business Response

  Date: 08/30/2022

  Thank you for referring the complaint of ****** ***  to our office for review. We appreciate this matter being brought to our attention. ****** *** expressed concern about a full account refund for services rendered.
  Please be advised that we are working to resolve this matter under agency ID ********. As we are working to resolve this matter, agency ID ******** will be closed as it is for the same issue
  We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that  ****** ***   has experienced as a result of the above matter.
  
  

• Initial Complaint

  Date:08/14/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recently towards the end of July of 2022 I was advised that my contract with Verizon Fios was ending on August 13th 2022. I was told my bill would be substantially raising, but was told to call back in August of 2022 before the contract ended to sign up for the “mix and match” plan. The Fios agent advised me that would keep my bill relatively the same price. On august 8th 2022 I called back to switch my plan to the mix and match. During that phone call and confirmed through email I was quoted my new monthly bill to be $205.51 which was up from the current bill of $188. Even though I was unhappy with the bill raised for less services provided I accepted. The agent also advised me that I needed to return my Wi-Fi extender, but my new package included whole home Wi-Fi and if I need the extender they will send me another one for free. So on 08-13 I returned my Wi-Fi extender. Since doing so 2 of my 4 tv’s don’t work and many devices in my house don’t work. On 08-13 I spent hours on the phone with Verizon Fios customer service and technical support. I was switched back and forth between the two, and both tech support and customer service kept telling me it was the other side I needed to speak with. After hours and several phone calls all my devices listed earlier still don’t work. Also multiple customer service reps quoted my new bill at $245 a month even tho I have an email from 08/08 saying it’s $205 a month. One customer service rep told me he would call me back and didn’t. Another rep told me they would send me an extender that would arrive 5 days from now and I will just have to not have the TV’s or devices mentioned above working until then. When I mentioned the horrible customer service I received and requested something more be done than expecting me to pay a higher bill for the horrible service no one could help me. I don’t think it’s right that Verizon can avoid any responsibility in this matter and charge me for horrible service.

  

  Business Response

  Date: 08/23/2022

  Dear BBB,

  
  Thank you for referring this complaint to our office for review. We appreciate this matter being brought to our attention. Please be advised that we spoke to the customer regarding their inquiry. The customer is satisfied with our resolution and has no further concerns. We trust this information will assist you in the closing of this complaint. 
  
  Sincerely,

  
  

• Initial Complaint

  Date:08/12/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Verizon set-top boxes were old and glitchy so I went on their website and saw I was able to upgrade them for free. I called customer support and they tried to sell my on an upgraded package. I was told I could upgrade my internet to their gigabit plan, and TV to their "The Most Fios TV" package. This would also come with a new router and 3 new set-top boxes to replace my current ones with free installation. I was told by customer support nothing else would change and my bill would only go up around $10/month. I agreed to this deal and setup a date for the technician to complete the work. They came and installed everything, including 2 mini set-top boxes and 1 DVR box. That night I tried to record a show and it said my DVR service isn't activated. It turns out, the customer support person removed DVR from "The Most Fios TV" package which comes standard with multi-room DVR without telling me. This reduced the bill $20 which is why my bill only increased $10. I would not have agreed to a new plan if my bill was going to increase this much. Now I am unable to revert back to my old plan and am stuck paying the extra amount. This customer support representative lied saying I wouldn't lose any functionality and trapped me into paying more than I was promised.

  

  Business Response

  Date: 08/15/2022

  DearBBB,
  
  
  
  
  
  Thank you for referring the complaint of***** *********** our office for review. We appreciate this matter being brought to our attention. ***** *********expressed concern about the bill increasing.
  
  
  
  Please be advised, that Verizon has spoken with ***** ********* on 8/12/22 to address his concerns. *** ********* contacted Verizon's frontline representatives on 8/5/22 about an equipment upgrade at no additional price. While our representative provided him with a new router she also upgraded his plan advising of a $10 increase. Due to the Multiroom DVR feature being removed due to this change our customer had to contact our frontline back to be advised that the feature came off. We added the Multiroom DVR feature back on by placing him on the correct plan to include it but this increased the bill. Verizon has gone in to correct the mistake by applying a recurring credit on the account to match the price that was guaranteed to *** *********. After speaking to *** ********* on 8/15/22 this recurring credit has resolved his concerns.
  
  
  
  We trust that this information will assist you in the closing of this complaint.
  
  
  
  
  
  Sincerely,
  
  
  
  Verizon Executive Relations

  Customer Answer

  Date: 08/15/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  
  
  Sincerely,
  
  
  
  ***** *********
  
  
  
  
  
  
  
   
  
  
  

• Initial Complaint

  Date:08/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom this may concern,
  
  I signed up with Verizon for internet services since 6/1/2022. It has been nothing but a horrible experience and waste of time since doing so. One of the main reasons I chose Verizon was because of the First Responder discount. I have wasted too many hours on the phone and online live chat with zero results in being able to apply the discount I am entitled to. I am currently trying to redeem my "free promo" Google Nest Hub and continue to waste time being bounced around to four different agents who can't help. It's ridiculous how complicated it is to do something that is supposed to be so simple. I ultimately just want my first responder discount applied at this time without wasting another ten hours and credit back for it not being applied last month (and possibly this month). As a first responder, I don't have much free time and hate using the time that I actually have off attempting to resolve things with Verizon.

  

  Business Response

  Date: 08/22/2022

  Dear BBB, 
  
  
  Thank you for referring the complaint of ***** ******** to our office for review. We appreciate this matter being brought to our attention. ***** ******** expressed concern about not being able to sign up for the First Responder discount.
  
  Please be advised that the Those Who Serve discount has been applied to the account as well as credits applied for the time ***** ******** wasn't able to take advantage of the discount. 
  
  We trust that this information will assist you in the closing of this complaint.
  
  
  Sincerely,
  
  Verizon Executive Relations

  Customer Answer

  Date: 08/28/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
  

  
  

  This has happened before. They have previously applied a one time credit and then the payments went back to the full price. Therefore, until I can see at least 2 months of consistency; I would like to keep the complaint open  

  
  

   

  
  

   

  
  

   

  
  

   

  
  

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  
  
  Sincerely,
  
  
  
  ***** ********
  
  
  
  
  
  
  
  
  
   
  

  

  Business Response

  Date: 11/29/2022

  Dear BBB, 
  
  
  Verizon provided a response to this matter on 10/10/2022 and after further review, our position still stands as previously stated.  We have conducted a full and thorough investigation into the customer's matter and found no subsequent evidence to overturn our original decision and no further action is required by Verizon.  Verizon empathizes with the customer's continued concern, however, the information provided in our initial response was comprehensively discussed with ***** ******** and remains our final position in this matter.
  
  We trust that this information will assist you in the closing of this complaint.
  
  
  Sincerely,
  
  Verizon Executive Relations

  Customer Answer

  Date: 11/30/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
  

  
  

  [Your Answer Here]

  
  

  This is the biggest lie. It seems that zero investigation has been conducted in this matter. If there was, then please explain why I was charged full price again this month? This continues to happen month in and out. Subsequent evidence? Just look at the statements. All of the evidence you need is in front of your eyes. I am extremely offended by the wording and unprofessionalism in this response. Do your job, properly. Fix it. I will continue to reject these poor responses until this is resolved or decide to switch providers. 

  
  

   

  
  

   

  
  

   

  
  

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  
  
  Sincerely,
  
  
  
  ***** ********
  
  
  
  
  
  
  
  
  
   
  

• Initial Complaint

  Date:08/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *********************** I want to make changes to my plan I have had over 6 years. App on phone or website from pc will not let me see my plan details just directs me to live chat which keeps telling me they can not answer my questions and I have to have a supervisor which is never available. Been like this for over a week.

  

  Business Response

  Date: 08/22/2022

  Thank you for referring the complaint of ************************* to our office for review. We appreciate this matter being brought to our attention. ************************* expressed concern about making changes to his Verizon account.

  
  Please be advised, we have made several attempts to contact ************************* by home phone, mobile and email with no success in reaching the customer. The customer has not returned any call attempts that were made, nor any email communications sent
  in regards to this matter as well.

  
  We trust that this information will assist you in the closing of this complaint.

   

  Sincerely,

   

  Verizon Executive Relations