Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/16/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went onto the website since the offer was ******** for $145 per month, and my insurance just stopped paying for it. It stated $100 off first month. I entered my info and credit card information, then it shows up that the Zepbound would be $350+ per month. This was not a transparent transaction. What did I pay $45 for??? I cancelled the membership immediately, now i want the $45 refunded to me. I did not get anything for the "membership" fee.

  Customer Answer

  Date: 07/18/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* *********
  
  
  
   
  
  

• Initial Complaint

  Date:07/08/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the weight loss medicine on 6/24/25 with my $45.00 payment. Never received the product, There is no customer service number. I completed the information. Then it stated you will get the product within 7 to 10 days . Nothing.

  Business Response

  Date: 07/17/2025

  Hi ****, Thank you for reaching out regarding this. We went ahead and located your account, and can see that you enrolled into the program but have not been prescribed any medication yet.
  
  Wed be happy to clarify any confusion around costs. The Body Program costs $45 for your initial consultation fee. If approved for GLP-1 medication, you then pay a recurring membership fee of $145/month for the Body Program subscription. 
  
  If you're prescribed, GLP-1 medication is billed separately and not covered in the program cost. Medication costs will depend on your personal insurance coverage, and our partners will work with your insurer to help determine coverage for you. This can all be found on our website within the Ro Body membership Guide here: *****************************************************************************************************
  
  While you did complete the initial consultation, a provider sent you a message on 6/24/25 with the link for the next steps and this was never completed.
  
  We can confirm we just issued you a full refund of the $45 and sent you a refund receipt to your email address on file. Please allow 5-10 business days to see this reflected. 
  
  If you need any anything else, please dont hesitate to reach out to us via email *******************************

• Initial Complaint

  Date:07/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The sign up is very misleading. The company advertises that you are paying 45$ to get started with the medication but the medication is actually very expensive and they do not tell you this until after you pay the 45$ dollars. They are scamming their consumers by false advertising.

  Business Response

  Date: 07/17/2025

  Hi ********, We sincerely apologize for your experiencewe understand how frustrating that must have been. Patient safety and trust is very important to us.
  
  We greatly appreciate and value your feedback while we are growing and expanding our services. 
  
  Wed also be happy to clarify any confusion around costs. The Body Program costs $45 for your initial consultation fee. If approved for GLP-1 medication, you then pay a recurring membership fee of $145/month for the Body Program subscription.If you're prescribed, GLP-1 medication is billed separately and not covered in the program cost. Medication costs will depend on your personal insurance coverage, and our partners will work with your insurer to help determine coverage for you. This can all be found on our website within the Ro Body membership Guide here: *****************************************************************************************************
  
  We can confirm we issued you a full refund of the $45 on 7/8/25. Please let us know if you did not receive the receipt.
  
  Your subscription was also cancelled on 7/7/25, therefore you shouldnt receive any more additional charges or medication from us!
  
  If you need any anything else, please dont hesitate to reach out to us via email *******************************

• Initial Complaint

  Date:07/02/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with Ro on 7/2/25 7:16 AM to obtain a prescription for ********, intending to use my insurance. Their onboarding process did not provide a clear or accessible option to submit my insurance. I immediately sent a message to the provider through their platform to clarify this before any prescription was issued, but received no response. Despite my multiple messages, RO went ahead and approve the prescription and charged me $345 out-of-pocket without confirming that I intended to self pay. I also emailed support team asking for clarification and eventually cancellation. Their site states it takes 5-8 business days for a response, and there is no service phone number available. This is unacceptable. They ignored time-sensitive communication, charged me without proper authorization, and made no effort to resolve the issue promptly. I am requesting a full refund and confirmation the order has been cancelled. If not resolved, I will dispute these charges with ****************.

  Business Response

  Date: 07/15/2025

  Hi *******, We sincerely apologize for your experiencewe understand how frustrating that must have been. Patient safety and trust is very important to us.
  
  We greatly appreciate and value your feedback while we are growing and expanding our services. 
  
  Typically when you complete the initial online visit, you should have been given the option to select insurance and the ***** youd like to be prescribed. Im sorry to hear this happened!
  
  We can confirm you were issued a full refund of $349.00 on 7/3/25. Your subscription was also cancelled on 7/3/25, therefore you shouldnt receive any more additional charges or medication from us!
  
  If you need any anything else, please dont hesitate to reach out to us via email *******************************

  Customer Answer

  Date: 07/15/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* ******
  
  
  
   
  
  

• Initial Complaint

  Date:06/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 29, 2025, I was charged $45 by RO after responding to a promotion that implied the payment was for medication. At no point during the sign-up or checkout process was there any mention of the Body Program, a required membership, or that the $45 was only for an online consultation. These details were only revealed after the charge was processed.Once I realized the true nature of the offerthat the $45 did not include any medication and was actually just a consultation fee for a program with additional ongoing costsI immediately requested a refund the same day. As of today, I have received no response.I later found a company statement to another customer stating:The Body *************************** begins with a $45 online consultation, followed by an ongoing $145/month membership fee Please note that cost of ***** medication is not includedThat level of detail was not made clear prior to payment. The advertising was misleading and constitutes deceptive business practices. I am requesting a full refund of $45.

  Business Response

  Date: 07/11/2025

  Hi ****, We sincerely apologize for your experiencewe understand how frustrating that must have been. Patient safety and trust is very important to us.
  
  We greatly appreciate and value your feedback while we are growing and expanding our services. 
  
  Wed also be happy to clarify any confusion around costs. The Body Program costs $45 for your initial consultation fee. If approved for ***** medication, you then pay a recurring membership fee of $145/month for the Body Program subscription.If you're prescribed, ***** medication is billed separately and not covered in the program cost. Medication costs will depend on your personal insurance coverage, and our partners will work with your insurer to help determine coverage for you. This can all be found on our website within the Ro Body membership Guide here: *****************************************************************************************************
  
  We went ahead and issued you a full refund of $45, and sent the receipt to your email address on file. Please allow 5-10 business days to see this reflected on your bank statement.
  
  If you need any anything else, please dont hesitate to reach out to us via email *******************************

• Initial Complaint

  Date:06/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I engaged with Ro for getting medication prescribed. First and foremost they have no phone number to talk to an actual person. Everything is done via chat. They take days to respond. When the request was finally approved by my insurance company the insurance company called me! I waited and never heard from Ro! I messaged them and nothing! When I looked on my status they didnt even have my insurance information listed correctly on my account! They should be put out of business. I appreciate them getting the approval but now there is nothing I can do because of them not following thru and I cancelled my account before they charged me for not responding to me! ******** business!

  Business Response

  Date: 07/11/2025

  Hi *****, We sincerely apologize for your experiencewe understand how frustrating that must have been. Patient safety and trust is very important to us.
  
  We greatly appreciate and value your feedback while we are growing and expanding our services. 
  
  Phone calls are available to be scheduled. Our Care Team would be happy to schedule a call with you if you'd like. In a email to *******************************************************, please confirm the following information so that our Care Team can reach you via phone. Please note, our Care Team is available Monday - Friday, from 9:00 am - 8:30 pm EST.
  
  The best date for the call. 
  The best time of day to call.
  Phone number
  
  Once our Care Team receives that information from you, they will be in touch via email to get your call scheduled.
  
  I reviewed your account and I do see you have moved forward with rejoining the program. Thank you for giving us another chance to make it right! 
  
  Someone will be following up with you shortly to ensure you are back on track from where you left off. 

• Initial Complaint

  Date:06/25/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 24th, I looked into the service provided by Ro. I wanted to see what the options for me would be with their offers of different weight loss products and medications. After going through the various requests for information, I provided credit card information, as they state that IF approved (a misleading statement as it means for their program NOT the medications) and I accepted the offer, I would be billed $45 for the first month, then $145 thereafter. Again, the way they advertise, they allude that this if for the medications, not some program by them that you are being charged. So, after being "approved" from their cursory review by a "doctor" they offered the various medications they said I could purchase for my weight issue. After seeing that the $45 dollar medicine was not included, and that all of the offers were very high priced, I decided that I did not want to purchase any of these meds, so I canceled my still showed as a Pending account membership. I now show a charge on my credit card for $45 even though, as I mentioned, I did not complete their program requests, nor did I select a medication, and I canceled whatever account I had at that time within the same registration process. So, in their cancelation notification email, they state that "any previous monthly membership fees and shipped medications are non-refundable" but again, since I did not a previous month, nor did I receive any medications. I want a full refund of the $45.

  Business Response

  Date: 07/08/2025

  Hi ******* We sincerely apologize for your experiencewe understand how frustrating that must have been. Patient safety and trust is very important to us.
  
  We greatly appreciate and value your feedback while we are growing and expanding our services. 
  
  Being that you were not prescribed medication, we can confirm that you are eligible for a refund of the $45. We went ahead and issued you the $45 in full and sent you the refund receipt to your email address on file. Please allow 5-10 business days to see this reflected on your bank statement. Your account is also confirmed to be canceled. Glad we could get this sorted out for you!
  
  Wed also be happy to clarify any confusion around costs. The Body Program costs $45 for your initial consultation fee. If approved for ***** medication, you then pay a recurring membership fee of $145/month for the Body Program subscription.If you're prescribed, ***** medication is billed separately and not covered in the program cost. Medication costs will depend on your personal insurance coverage, and our partners will work with your insurer to help determine coverage for you. This can all be found on our website within the Ro Body membership Guide here: *****************************************************************************************************
  
  If you need any anything else, please dont hesitate to reach out to us via email *******************************

  Customer Answer

  Date: 07/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** ******
  
  
  
   
  
  

• Initial Complaint

  Date:06/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I saw RO advertising on instagram a GLP 1 compound meditation for weight loss. I started to go and view what they were advertising and see what was the difference in letting RO help me with getting GLP-1. I started the initial sign up and then afterwards noticed that they were offering a membership and canceled everything on the same day. I was never help by their so called doctors or whoever they said that would contact me in several days. I called my insurance to confirm medication coverage and they told me they would not cover anything of such. I also went and spoke with my *** who also told me pharmaceutical companies are not doing the compound medicine and they are not backed by the *** as RO is currently advertising and they are being sued. I contacted them about the charge to my card and now they are refusing to refund for something I never got done with them. They claim I did labs with them when I never did, as I cancelled everything within the 1 hour of discovering the false advertisement they were doing.

  Business Response

  Date: 07/03/2025

  Hi *******, We sincerely apologize for your experiencewe understand how frustrating that must have been. Patient safety and trust is very important to us.
  
  We greatly appreciate and value your feedback while we are growing and expanding our services. 
  
  We can  confirm that you were refunded the $45 in full on 06/25/25. Your account is also confirmed to be canceled. Glad we could get this sorted out for you!
  
  If you need any anything else, please dont hesitate to reach out to us via email *******************************

• Initial Complaint

  Date:06/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yesterday, June *************************************************** an effort to losing weight. And I was attracted by their $199 a month initial fee for Wegovy. But after the pricing and the side effects thatwere displayed, I had decided that this was not the right option for me. And I had canceled my membership and I was not charged for my membership. But the issue that I have been experiencing is that I have requested for the company to delete my account and allmy information and they have been reluctant to do so additionally, I have been harassed daily receiving calls from a pharmacy that I suppose they use to fill their prescriptions requesting for my verbal consent toprescribe me this medication when I no longer want to receive it and no longer have an active subscription. I have also requested for them to remove mefrom this call list and to no longer receive any soliciting calls. But I have been receiving every single day

  Business Response

  Date: 07/03/2025

  Hi *******, We sincerely apologize for your experiencewe understand how frustrating that must have been. Patient safety and trust is very important to us.
  
  We greatly appreciate and value your feedback while we are growing and expanding our services. 
  
  We can  confirm that your account has been deactivated, as of 06/24/25. Glad we could get this sorted out for you! You should not be receiving anymore phone calls or emails from us. 
  
  If you need any anything else, please dont hesitate to reach out to us via email *******************************

• Initial Complaint

  Date:06/17/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribed to ro for weight loss. They charged me $145 two months in a row. I did receive a lab kit that they sent to me get a prescription for weight loss medication but they said they sent a prescription to my pharmacy for the medication for weight loss. The pharmacy never received the prescription that it said it sent. I was charged a second month but still no prescription was sent to my pharmacy. I would like a partial refund due to may not receiving the services that it said I would receive the only thing I received was the lab and the qualification for themedication but they did not follow through with making sure I got the medication and the support

  Customer Answer

  Date: 06/20/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* ******