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Business Profile

Television Program Producers

A + E Networks

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Television Program Producers.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/30/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A&E CRIME CENTRAL HAS BEEN CHARGING ME MONTHLY FOR A SERVICE I AM NOT GETTING. THEY KEEP TELLING ME THEY HAVE NO RECORD OF MY HAVING THIS SERVICE, BUT I KEEP GETTING BILLED FROM MY BANK ACCOUNT. I HAVE SENT SCREEN SHOTS OF MY BANK STATEMENT .BUT I HAVE GOTTEN NO RESPONSE FROM THEM. SOMEONE IS BILLING ME UNDER THE NAME OF A&E CRIME CENTRAL. THEY ARE DENYING THAT THEY ARE CHARGING ME. I JUST WANT THEM TO STOP TAKING $5.99 A MONTH OUT OF MY ACCOUNT. AND A FULL REFUND FOR THEM MONTHS THEY HAVE BEEN CHARGING ME. THIS HAS BEEN GOING ON FOR MONTHS. PLEASE HELP ME GET MY MONEY BACK. THEY HAVE STOPPED RESPONDING TO ME BECAUSE THEY SAY I HAVE NO ACCOUNT WITH THEM. THEN WHY ARE THEY STILL BILLING ME? I GOT NO RESPONSE FROM THE SCREENSHOT I SENT THEM SO IM SENDING THEM ANOTHER ONE. I WANT THIS TO STOP AND I WANT MY MONEY BACK.

    Business Response

    Date: 10/29/2024

    We are currently looking into this and a customer support representative will be in touch. 

  • Initial Complaint

    Date:08/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I would like to watch some History Channel shows. However, many of them use the cheap editing trick of editing in white flashes in between scenes. I stop watching, remove from my watchlist, and block seeing the shows that use this. I did use the "Contact' on the History Channel website to write this. It is a long established fact that only stupid people think I'm stupid. And wow, did I ever get a stupid agent who replied. He said to check my player/viewer. I can distinctly see the white flashes. I can pause a video and see the screen whiteout. It is often accompanied by a multi/high frequency sound effect of a "whoosh" type sound. This is over thirty years -- this is on CRT televisions, LED televisions, computers using ANY video streaming service. The insulting stupidity of the agent's reply inspired me to file a more formal complaint. It is such a cheap trick. It is as if the producer/editor/ History Channel/other is trying to induce epilepsy in some people, and a forced blinking and startle reaction in the rest. I refuse to watch something with that cheap a trick. Even when I would like to watch it, I will block it from my "suggestions" feed. It is a substitute for competent editing. It would be of value to substitute competent editing for a whiteout screen flash and a sound effect.

    Customer Answer

    Date: 09/19/2024

    Better Business Bureau:

    At this time, I have not been contacted by A + E Networks regarding complaint ID ********.

    Sincerely,

    *** ****

    Customer Answer

    Date: 09/19/2024

    Better Business Bureau:

    At this time, I have not been contacted by A + E Networks regarding complaint ID ********.

    Sincerely,

    *** ****

  • Initial Complaint

    Date:07/05/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A&E owns the history channel. 4 years ago I subscribed to the channel while my kids lived at home. For the last two years I have tried to cancel my subscription that automatically takes out money every month. A&E has made it impossible to cancel this subscription. They are stealing money from me every month, they dont return emails, and all I want is the subscription payment to STOP.

    Customer Answer

    Date: 07/10/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. The charges were coming from Amazon Prime for the History Vault and Paramount plus, not A&E directly. 

    Sincerely,

    *******************************



     

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