Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid $665.00 to The Knowledge Academy for three online training courses commencing on January 15, ****. The special offer was made via a payment link effective for January 10. I accepted the time-sensitive offer (40% all courses with 2 complimentary courses) conditioned upon immediate payment. I completed payment via my entering personal credit card information in the company's payment form sent via an email link. It was communicated that I would have immediate course access. I have not received access to the courses.Actions I have taken: 1. 24 Hours - contacted rep ******* ***************************************** ph: ************) 2. 48 Hours - escalated to Corporate via Contact Us (ph: ************) and chat for access 3. 72 Hours - escalated to ************************* manager for access to the course. After repeated calls to Corporate and multiple internal transfers, the company has deliberately frustrated my attempt to a. complete course enrollment b. provide instructions to refund my payment so that I can complete their competitor's course. The pattern of deliberate misrepresentations about its course availability, delays in responding to inquiries and refusal to explain the refund process or timings indicate that they never had an intent to provide the service. If so, that is fraud.

  Customer Answer

  Date: 02/06/2024

  Better Business Bureau:
  
  At this time, my complaint, ID ******** regarding The Knowledge Academy Inc. has been resolved.
  

  (By clicking "OK", your complaint will be closed as Resolved.)

  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:11/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/20/2023, I purchased a virtual learning course through Knowledge Academy for my PMPO certification. My courses were confirmed for 11/4 and 11/5, and 11/11 and 11/12 for instructor-led learning. I was told I would receive links for the course learning and Zoom call in my TKA Portal for Knowledge Academy. However, this was not the case. I spent hours on 11/3 and 11/4 trying to actually reach someone from this organization to provide me the links and Access Key and opened up 3 tickets with them to get resolution. None replied in time on Saturday to provide me the missing details - and when their "Virtual Support" team reached out to assist, they simply reiterated that my links were in the portal, gave me a screen shot of confirmation of my registration to the courses and NOTHING else. I missed both days of training which are needed to attend and complete the next two days of training. They are not helpful with bringing this to a resolution, telling me to open another ticket (even though I already opened three tickets - and that they cannot help me with rescheduling. I told them I either want a new course run or a full refund - they have refused to help me with both until I open another ticket.

  

  Business Response

  Date: 02/20/2025

  According to our attendance reports, the customer has attended all training dates. Please let us know if anything is outstanding and we will be sure to assist.

• Initial Complaint

  Date:10/03/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have signed up with the Knowledge Academy to get certifications for Six Sigma Yellow and Green ***** However each time I try to log into the portal I get asked to reset my password. I have contacted the company and each time the "resolve" the issue the issue is still ongoing. When reaching out to my 2 point of contact they are not very helpful, rude and always on leave. The rest of the team is not very responsive to messages either. After the presenting issues I looked the company up on Yelp and they have the worst reviews I have ever seen about an establishment. And my biggest concern is that I will not get my money back. And a business like that and the way costumers are treated should not exist.

  

  Business Response

  Date: 02/19/2025

  We have not received a refund request and our **************** *** reached out regarding login issues but we never heard back.

• Initial Complaint

  Date:08/02/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a bootcamp to start June 10th and never received access to the camp. I called and emailed several times leading up to the course and never got a response at all. None of their other dates work for me to take a boot camp as i am pursuing my doctorate and decided to get my PMP through another program. So I asked for my money back since they dropped the ball on getting me the info to start the course on time. Now Manahor ** are harassing me, emailing saying I never chose a date when I have threads between them and myself saying what date I wanted and asking for the access key. This company is a scam!

  

  Business Response

  Date: 02/19/2025

  The customer raised a chargeback and it was won.

• Initial Complaint

  Date:07/31/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction occurred July 14, 2023 in the amount of $1,700. The service they were going to provide was a certification course for PMP 6th Edition ********* ******************* Professional). This is fraud, they never provided the service. I am very certain they are scammers. The number on the website, invoice phone number, and person that I dealt with keeps on ringing. Order number: US-SO-********. Booking form reference: *************. Invoice number is US-******. I used a credit card but their wire information is: ********** Sort Code: ********* Account Number: ********* Swift Code: ********

  

  Business Response

  Date: 02/19/2025

  Customer has received a refund.

  Customer Answer

  Date: 02/20/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ********* ********
  
  
  
   
  
  

• Initial Complaint

  Date:07/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I inquired various companies online about ************** Certification on July 18th 2023 and I sent a request to the Knowledge academy where I was quoted $950 dollars. I specifically mentioned I am looking for a ************** certified certificate which was offered by similar competitors like Knowledge Hut and ****** of ****** the operator offered me a better amount but never disclosed that it was not the certificate I was looking for. Then I get an email to make $250 dollar payment by the end of the day, she was extremely pushy about it and was trying to get my money as early as possible. Three days later, I finished the course and realize I have been duped and they are now looking into the matter and not refunding me any money. At the same time, they will record your conversation without your consent so be careful with that.

  

  Business Response

  Date: 02/19/2025

  We have tried to reach out to the customer but have not heard back.

  Customer Answer

  Date: 02/19/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

  They never reached out.  

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** ****
  
  
   
  

  

  Business Response

  Date: 02/20/2025

  The customer was given a full explanation for why the refund request was denied on August 4. We have no affiliation with any other Scrum training providers and this is made very clear on all company literature, as well as our website and the customer was never communicated anything other than this. The customer completed 67% of the training and therefore we cannot provide a refund as per terms and conditions. Furthermore, the customer raised a chargeback request with their bank which was denied. Due to all of these factors it is not possible to offer a refund in this scenario. We are happy to support the customer and re-instate the remaining training for free if they wish to continue their studies.

• Initial Complaint

  Date:06/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A few issues Reading from the slides with few examples, did not seem to have real world experience Did not complete any activities that were listed in the book Did not provide any group interaction Said Zoom does not support this functionality, this is not true, I have personally hosted training sessions for over 40 people with up to 6 breakout rooms running concurrently First day ended after 6 hours and felt rushed Second day ended after 4 hours, then we took a quiz If we had actually spent the time that was allocated, we could have dug deeper into the material Continued to ask for feedback from students and then tell them they were wrong, definitely deflated anyone's intention of participating

  Customer Answer

  Date: 07/10/2023

  At this time, I have been contacted directly by The Knowledge Academy Inc. regarding complaint ID ********, however my complaint has NOT been resolved because:

  [Your Answer Here]

   During the first day of the course I reached out to their customer service representative and expressed my concern.  **** told me to continue taking the course.  Once the course was complete and I was still unsatisfied, they replied that I would not get a refund because I continued to take the course.  The only reason I continued was because that was their instruction.  I feel like they trapped me into taking the second day so they would have an excuse to keep my money.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,

  ***********************

• Initial Complaint

  Date:05/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the SAFe 6.0 course through Knowledge Academy on May 10th. It was a two-day class (May 18, 18th). At course completion, I was supposed to receive an email with login information for the Scale Agile website so that I could take the exam for my certification. I never received the email and reached out to Knowledge Academy to see what the hold-up was. It has now been 5 days and I have gotten nowhere. When I reach out to Scale Agile, they tell me that they never received confirmation that I took the course and so they can't set up a user profile for me. When I contact *********************************************, they transfer me from person to person and just keep giving me the run-around. I need help getting a resolution to this problem.

  

  Business Response

  Date: 02/19/2025

  We have contacted the customer but not heard back regarding this.

• Initial Complaint

  Date:05/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a call on 4/25 at 1:33PM from ************************* at Knowledge Academy. We talked about the *** course and he said they were be running an Affirm special for monthly payment plan, and I could talk to his colleague to see if I qualified. I was told there was no hidden fees and I was not registering for the course just by creating a profile with Affirm. I found out there is a finance charge of $90+, and I am expected to start paying end of May. I specifically asked further questions to make sure I would not be charged, but was then told I had 2 months to cancel. I told the colleague to cancel and I did not want my profile created, but she said it was too late. I was told to contact ******* and he could help me. The next day at 508am 4/26 I sent ******* an email asking to cancel the course registration without any response. I also called the number that was on his email with no connection, and then company's number only rang through. Finally called the number he called me from to get his colleague, who informed me he would let ******* know to reach out. I sent a file up email on 4/27 with no response, and again on 4/28 to inform I would be filling a complaint with BBB and a claim with AFFIRM. I have not paid any money but do not want to be in the hook to do so.

  Customer Answer

  Date: 05/29/2023

  At this time, I have been contacted directly by The Knowledge Academy Inc. regarding complaint ID ********, however my complaint has NOT been resolved because:

  [Your Answer Here]

   They have refused to cancel my registration for classes, which I never agreed to register for. The loan for the cost is through Affirm and Affirm has decided to side with Knowledge Academy and are requiring me to pay the loan. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,

  *************************

  

  Business Response

  Date: 02/19/2025

  We tried to call the customer multiple times in 2023 but we could not get through. We offer the customer complimentary courses as a resolution.

  Customer Answer

  Date: 02/19/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   I want my money returned and nothing to do with the company. Please refund the money I paid into the loan. I never received any calls from the company and was often ignored with my calls and my emails that were sent.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** ******
  
  
  
  
   
  

  

  Business Response

  Date: 02/20/2025

  We communicated with the customer regarding why the refund is not possible, you can see this in writing in the attachments. It is also key to note that we are willing to swap the course to an alternate option or even fulfil the original training request despite the original complaint being raised in 2023.

• Initial Complaint

  Date:04/04/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Details:Transaction date February 18, 2023 Service: Cyber Security course - scheduled March 13 - 17, 2023 Amount: $1,499 - financed through Affirm I had wanted to take the class for a job that I wanted to apply for. However, I found out the day that I signed the course that the job was no longer available. I immediately contacted the Knowlege academy company to cancel my spot and issue a refund. I never heard from them until after several attempts. The agent that I was dealing with said that once they gave a spot that they cannot change it. That I must take the spot regardless of my reason. I told him that I did not need the course and I do not need their service because they job is no longer available. I never accessed their course online nor attended the virtual class that was scheduled for March 13, 2023. I cancelled the same day I signed up for the course.Attached is copy of my correspondences with them:

  Customer Answer

  Date: 04/29/2023

  At this time, I have been contacted directly by The Knowledge Academy Inc. regarding complaint ID ********, however my complaint has NOT been resolved because:

  They said they will not issue the refund to the financing company, The Affirm. They want me to select another course. I have no need for the course. I cancelled the course just hours after I signed up, but to find out that I do not need it.

  I contacted them immediately for cancellation and refund.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,

  *****************************

  

  Business Response

  Date: 02/19/2025

  Customer submitted a chargeback to the bank and it was won.