We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Travel Agency

Fareportal Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Fareportal Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Fareportal Inc. has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    3.9

    Average of 1,015 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Nahom M

      Date: 07/07/2025

      Nahom M

      Date: 07/07/2025

      A scammer with a license! Please look into what they are doing!

      Fareportal Inc.

      Date: 07/09/2025

      Thank you for your feedback. We have reached out to this customer to ask for additional information

    • Dicran U

      Date: 07/04/2025

      Dicran U

      Date: 07/04/2025

      I got a round-trip ticket airline ticket. I was Very easy to use and navigate thru the various selections. If you can use a cell phone, then, it's a win-win. I am very satisfied with the experience.

      Fareportal Inc.

      Date: 07/08/2025

      Thank you for your positive feedback. We are happy to learn it has been a satisfactory experience. If you have any questions please don't hesitate to contact our representatives and they will be happy to assist. 

    • arian a

      Date: 06/20/2025

      arian a

      Date: 06/20/2025

      avoid ************************** serious trust and communication issues booked a flight through *************************** and out of nowhere received a strange call from someone identifying himself as mr. ******** claiming to be from their customer service team. he said the flight would now depart a full week later no context, no official confirmation, and honestly, didnt even sound like a legitimate rep.this raises serious red flags about how fareportal handles customer data and communications. if this call was from their team, thats a problem. if it wasnt, and someone is impersonating their staff to scam customers, thats even worse. either way, it points to a lack of internal control and basic accountability.i reached out directly to their leadership team here: ************************************************** and have yet to receive any response. zero communication. zero reassurance.on top of that, i still havent received my ticket or a refund. no confirmation, no follow-up, and no clarity. i need either my original ticket or a full refund immediately.this experience completely undermines trust in fareportals platform and raises serious concerns about customer safety, data protection, and overall legitimacy. disappointing and unacceptable.

      Fareportal Inc.

      Date: 06/23/2025

      Thank your for sharing your feedback. We regret that your experience has not been satisfactory.

    • Debbie S

      Date: 06/20/2025

      Debbie S

      Date: 06/20/2025

      Honestly, no complaints. Easy from beginning to end booking a flight and car rental

      Fareportal Inc.

      Date: 06/23/2025

      Thank you for sharing your positive feedback. We are happy to learn of your  satisfaction with the experience. We look forward to assisting with your future travel needs. 

    • ali g

      Date: 06/20/2025

      Easy and cheap way to travel, using years long and I recommend it.

    • Thiru D

      Date: 06/19/2025

      Excellent customer service. The staff at *********** goes beyond when it comes to fixing any issues related to your airline reservation. In my case, the airlines changed the schedule of my trip without prior notification. CheapOAir staff immediately jumped into action when I called them and helped to fix the issues with the travel schedule. Thanks a lot for all the help!!

    • Efrain N

      Date: 06/18/2025

      Dear CheapOair Customer Support,I am writing to formally file a complaint regarding a recent experience I had when booking a flight through your company.On June 2, 2025, I called and spoke with a representative to book a flight from *** to ***** for my familyfour adults and one child. During the call, I explicitly requested that all passengers be seated together. The representative assured me multiple times that we would be seated together and even mentioned that he was upgrading our tickets, which would allow changes or cancellations for future credit. Based on those assurances, I proceeded with the booking.However, after receiving my confirmation email, I discovered that we are not seated together, and I am unable to select seats without paying an additional $700 for round-trip seating. This was not what I was told at the time of booking.Since then, I have made over eight phone calls attempting to resolve the issue. Ive been placed on hold for long periods, hung up on repeatedly, and given the runaround by multiple representatives. One supervisor told me they would review the recorded call and get back to mebut never did. One representative even accused me of simply wanting free seats, which is both inaccurate and disrespectful. I am not asking for anything freeI am asking for what was promised to me at the time of booking.This experience has been frustrating, misleading, and extremely disappointing. I trusted your agents word and now feel deceived. I respectfully request that CheapOair honor the original agreement and seat my family together without additional charges. I would also appreciate a written follow-up on how this matter will be addressed, including steps to ensure that other customers are not misled in the future.Thank you for your attention to this matter. I hope to hear from you soon with a representative:

    • will w

      Date: 06/18/2025

      Absolutely Terrible Experience This was by far one of the worst experiences Ive ever had. The service was unprofessional, the communication was nonexistent, and the final result was completely unacceptable. It felt like no one knew what they were doing or even cared. I wouldnt recommend this to anyone not even as a last resort. A complete waste of time and money.

    • Kevin B

      Date: 06/15/2025

      They always have the best fares. Easy to book. Have used them a few times.

    • Galiya I

      Date: 06/13/2025

      I use CheapOair since 2018 and find it very good application

    Fareportal Inc. is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.