Reviews

This profile includes reviews for SmarTours's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  SmarTours

  500 7th Ave Fl 8 New York, NY 10018-4502

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  smarTours LLC

  PO Box 619 Old Greenwich, CT 06870

Review Details

• Review fromLouis b

  Date: 10/03/2022

  4 stars

  Louis b

  Date: 10/03/2022

  A good way to see many places with all the arrangements made. Looks like this review forum masks which tour is the subject, which is unfortunate, so I don't want to waste time with detailed comments.Food ***** ****** ***** Guide Great.One glitch was not providing upgraded rooms even though we paid for that. Once we were sure of the oversight (half way through the trip) we brought this up to our guide, and the rest of the trip was accommodated. Pretty sure we haven't received a credit yet for the half trip of non-upgrades, but tour ended only about 10 days ago. Also, we were almost always in a room with two double beds, rather than one king or queen. Not sure why. Our mother (82yrs) rooming alone seemed to always get a king **** One highlight was that we felt very secure on our tour, with a security guard and/or policeman accompanying our group for a large part of our trip.

  SmarTours

  Date: 02/03/2023

  Thank you for your wonderful comments *****. We are so happy to hear you had a great trip with your family and felt comfortable and safe throughout the tour.

• Review fromKathleen B

  Date: 09/29/2022

  3 stars

  Kathleen B

  Date: 09/29/2022

  I went on the Spectacular ****** trip. Parts of it were wonderful and others were not as pleasant. The activity level needs to be adjusted. It is harder than the description. Many uneven steps and steep inclines everywhere. The food on the ship was ok. Not enough time to see the islands. When we got back to Athens, it was very confusing. Our last was the worst. We were told our ****** would be there at 1:30. We had seen our luggage get loaded earlier onto the hotel van. Our guide did not show up until 2:30 pm with the excuse that the number in the computer was wrong. We just wanted to get on the bus and head to the airport. Our luggage had not been loaded until we got up to it. The hotel staff made several calls to see what was going on and tried to update us. We felt that now that the tour was over, nobody cared about us. Not the way to end a trip.

  SmarTours

  Date: 02/03/2023

  Hi ********! Thank you so much for your detailed feedback. We are in the middle of updating every single tour we offer with detailed information on the activity and pacing level so travelers are fully aware of what each day entails. Additionally, we deeply apologize for the way your trip ended with the miscommunication. We have forwarded your comments to the tour team on the ground to ensure it is rectified for future departures.

• Review fromLynne K

  Date: 09/28/2022

  4 stars

  Lynne K

  Date: 09/28/2022

  We went on the Spectacular ****** trip. The tours were good; however I wish we had more free time and spent less time at all of the ruins. There was some mis-communication between multiple guides including almost missing our return flight home as the guide did not show up on time. Hotels were great. Food on cruise ship was not good. Hectic schedule on ship for 4 days as well.

  SmarTours

  Date: 09/29/2022

  Hi *****! Thank you so much for your feedback on pacing and the issues with the guide. I will pass your comments over to tour team to discuss for the next departures. Thank you for traveling with us!

• Review fromScott B

  Date: 09/02/2022

  3 stars

  Scott B

  Date: 09/02/2022

  We went on 2 tours, ************ and *****. The South African tour was organized and led by a wonderful guide. SmarTours contracted with ********* for the ***** tour and it was not well organized.

  SmarTours

  Date: 09/29/2022

  Thank you for your feedback! I have passed your comments regarding the ***** portion to our tour team to discuss.

• Review fromDixie B

  Date: 08/12/2022

  3 stars

  Dixie B

  Date: 08/12/2022

  I thought the tour was OK. The food on the cruise ship was OK. I was not impressed by it. We took a trip to the Greek Islands I think we saw too many ruins. I wish we wouldve had more free time to spend on the islands.I think the first day that we arrived they shouldve given us more time to adjust.

  SmarTours

  Date: 02/03/2023

  Hi *****! Thank you for your feedback. We apologize that the tour was not up to standard and have discussed adjusting the times for the itinerary for future departures with our tour team. Thank you for traveling with us.