Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased these pop on veneers from the company the were horrible and did not fit. I had told the woman I needed them by a certain date and she told me to oh 250 For express shipping I did that then after paying she said I would get them by then and no refund for my money I also sent my set back and after all there outrages fees they are only refunding me 12 dollars I think is should be entitled to everything I have paid they messed up the product this is fraudulent you should let consumers know they dont refund your whole amount they take money for processing and things like that just crooks

  Business Response

  Date: 05/29/2023

  Hi there *****! We are so sorry to hear this. At Pop On Veneers, we aim to give our customers the best experience possible- especially when assisting with any questions or concerns. Feedback from our customers is how we continue to learn and improve our services. There are a few details we would like to clarify, The original $99 deposit to begin Partial.ly payment plans is non-refundable as mentioned in our Pop On Promise, Warranty and Return Policy. Partial.ly is a 3rd party financing option and requires a new down payment if your payment plan defaults, however the new $99 payment will go towards your principal balance, not in addition to. Here at Pop On, we stand by our Pop On Promise which is available here: ************************************************. There are many different stages in an individual's Pop On journey, and we issue refunds depending on where you are in your journey and within warranty.. Kindly note, the 30 day remake or return policy begins 30 days from the date in which you receive your veneers. We must receive the completed remake/return form within the 30 day period in order to process your request. We're thrilled that many of our customers enjoy celebrating their new smiles with Pop On Veneers and they share wonderful feedback. We're honored to have delivered thousands of smiles with raving reviews. We're very grateful to the many customers that share their experience!

• Initial Complaint

  Date:05/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to purchase pop on veneers from a business and they refused go give me my refund after not receiving no product at all I paid $361.00 for partially plan and they stated I dont receive no refund at all and stated Im owed -$88 I really feel like they are scamming people out of their money and I would like a refund of my money

  Business Response

  Date: 05/23/2023

  Thank you for reaching out, ******. Here at Pop On, we stand by our Pop On Promise which is available here: ************************************************. Per our Pop On Promise we offer up to 2 remakes or a return within 30 days of the receipt of your veneers, and the 30 day warranty restarts after your 1st remake. Please keep in mind that each pair of Pop On Veneers are custom-made veneers just for you, so we must account for time, labor, and materials used to create your veneers. We would kindly like to clarify that our policy states that anytime after the one-hour window, partial refunds are issued. The Pop On Promise details the fees that are kept at each stage of the customer journey which you can find here: ************************************************. Our Pop On promise is included upon purchase, within our correspondence, and a required check of approval when completing our remake/return or cancellation form.We are sorry your smile journey had to end this way, but we do hope we were able to clarify any confusion surrounding your partial refund amount and our policies. Kindly reach out to ** at ******************************* if you have any additional questions. Thank you!

  Customer Answer

  Date: 05/23/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: Issue has not been resolved as I have not received a refund after not getting any product I was sent a kit 3 times stating I didnt do it right after scheduling twice video review and sending in pics I just think this is a scam to take $360.00 of nothing in return but 3 kits of putty I would still like a refund and if not this company needs to be marked in BBB as scammers 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************
  
  
  
  
   
  

  Customer Answer

  Date: 05/30/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  It doesnt seem like you are going to give me a refund so I will just make sure yall go down as scammers because this is a scam to take peoples money and with no product and to then continue to keep sending putty kits and charging for them without consent of the customer this is scamming 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************
  
  
  
  
   
  

  Business Response

  Date: 06/05/2023

  Thank you for your response, ******. Sorry to hear you had trouble with your impressions. That is certainly the most sensitive part of the process. We want to capture the details of your teeth & especially of your gum line. We also have many options available to provide additional guidance such as one-on-one video coaching, how to videos for your specific rejection reason, and we provide the option to do in-person impressions at our location in *** using digital scans. Here at Pop On, we stand by our PopOn Promise which is available here:  ************************************************. Our Pop On promise is included upon purchase, within our correspondence, and a required check of approval when completing our remake/return or cancellation form. We would also like to clarify that unfortunately, we do not offer full refunds after the one hour window of placing your order as we accrue charges for labor, material, and shipping, as we maintain our fast 2 day shipping standards by sending out kits to purchasers right away. Due to COVID restrictions, we cannot reuse even an unopened kit if returned. We are sorry your smile journey had to end this way, but we do hope we were able to clarify any confusion surrounding your order. Please reach out to us at ******************************* if you have any additional questions. Thank you! 

• Initial Complaint

  Date:05/16/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with pop on veneers I spent $579 in return I received merchandise that ended up with a default in the product I ordered which was a top and bottom set, in lest than 60 days the top veneer split and I was unable to use the top veneer, I contacted the company and I was refused a make over, which they wanted me to spend more money for a remake, I requested a refund for at least the top veneer, I was refused a refund and I had not used over 60 days of purchase, I submitted a review and it was taken down and they only have 5 star reviews which I find impossible, over $500 spent for product not useable and I dont want anyone else to get a raw deal please help

  Business Response

  Date: 05/23/2023

  Hi Thank you for reaching out, *********. We are so sorry to hear this. We always look forward to improving our services with both our product and customer experience. To clarify, the warranty upon receiving your original pair of veneers is 30 days, however we offer up to 2 remakes. The 30 day warranty period restarts after you have received your first remake. The reason for our 30 day remake or return policy is because if you are experiencing fitting or cosmetic issues, that would be evident to our clients within the first 30 days. Unfortunately it is difficult to determine how veneers *** have been broken after the 30 day window, as there are numerous circumstances that *** be out of our control after that time period. You can also learn more about how to make them last longer by following this link: ********************************************************* . It's our goal for you to be celebrating your new smile, and when there's an issue, we want to make sure we resolve it for you. Certainly reach out to us if we can help in any way within our policy description here: ************************************************. We're here for you! Have a wonderful day.

• Initial Complaint

  Date:05/16/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is been playing phone tag with me since January I went to ******** spending from my packet $200 in transportation to take My teeth impression They send me the wrong color and the impressions were totally disgusting not matching my permanent teeth I calling the yo let them Know the problem They sent me another kit to retake the impression and I did after I send to them And since that happen in February they just been playing hanging the call on me One of the supervisors told me back in march they will return my money but they never did they said my impression were out of the warranty which is falso I was calling them three times a week to resolve the problem **** know they said a supervisor is going to call me but they never doing ************ is a totally scam I have couple friends with the same problem Can you please help me with this issue I will be appreciated Thank you so much

  Business Response

  Date: 05/26/2023

  We're deeply sorry to hear there has been a gap in ***********************. Our team typically responds to inquiries within 24 hours, so we certainly want to take a close look at any concerns you may be having. Here at Pop On, we stand by our PopOn Promise which is available here: ************************************************. Kindly note, the 30 day remake or return policy begins 30 days from the date in which you receive your veneers. We must receive the completed remake/return form within the 30 day period in order to process your request. We have checked our records and do see that we have issued you a partial refund as of 5/22/2023. We are sorry your smile journey had to end this way, but we do hope we were able to clarify any confusion surrounding your order. Please reach out to us at ******************************* if you have any additional questions. Thank you!

• Initial Complaint

  Date:05/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent them back 3 times and all three times they looked like rabbit teeth we paid $500 And they cut my gums

  Business Response

  Date: 05/12/2023

  Thank you for reaching out, *******. We certainly understand your frustration, however we have a policy to uphold. When you placed your order with **, you agreed to the terms of our Pop on Promise, 30 day warranty and return policy and our Terms and Conditions. Our Pop On promise is included upon purchase, within our correspondence, and a required check of approval when completing our remake/return or cancellation form. We see we have tried three times to remake your veneers, however, you are still not satisfied. Unfortunately, at this point we cannot offer an additional remake or a return for your order. We are sorry that your journey had to end this way. Kindly email ** at ******************************* so we may further assist you. We're here for you! Have a wonderful day.

  
  

• Initial Complaint

  Date:05/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the veneers and decided the color wasnt right. I called the company and told them I would like to have them remade. I was told it didnt matter if I placed the order as a spare or as a remake. I received the order and liked the second pair better. I called the company and let them know I would like to return the original pair and they said I couldnt because it was ordered as a spare instead of a remake. The company offers 3 remakes for free but refuses to acknowledge I ordered a remake instead of a spare even though on their recoded line I was very clear I would be sending one pair back. The supervisor ******* has been very unhelpful and has prevented me from speaking to a manager saying she cant guarantee a call only an email. I received an email from ***** who did not respond when I asked if she was a manager, and every time I call and ask for a manager Im transferred to ******* who seems to take pride in being unhelpful. Shes been completely unwilling to do anything to resolve the issue. If she bothered listening to the call or giving a manager accurate information or finding a superior to reach out to me by telephone then I would not have this opinion. This is the first time Ive come across such a poor customer service experience with any company. I have repeatedly let ******* know she is not only preventing me from returning the original pair which I have the right to do under their guidelines I was just given the wrong information which seems intentional on her part, but the 30 day return policy is also almost up and thats why I continue for weeks to request a call from a manager which again feels intentional by *******. I hope a manager will finally contact me. Thank you

  Business Response

  Date: 05/10/2023

  We are so sorry to hear this, ******. At Pop On Veneers, we aim to give our customers the best experience possible- especially when assisting with any questions or concerns. Feedback from our customers is how we continue to learn and improve our services. We have attempted to look up your order details with the email and name provided here, however we were unable to locate your account with the provided information. We would need either the email used to purchase, the order number (begins with 88), or the name on the account. It's our goal for you to be celebrating your new smile, and when there's an issue, we want to make sure we resolve it for you. Certainly reach out to ** if we can help in any way within our policy description here: ************************************************. We're here for you! Have a wonderful day!

• Initial Complaint

  Date:05/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 11/26/2022 Amount paid: $575.79 Purchased top and bottom veneers. Fit was loose. Concerned about the product coming out of my mouth and chocking. Product cracked. Ordered a remake: Received Product. Fit was loose again. More concerns about loose fitting. While eating product falling out in mouth. Concerned again about choking. Product cracked again.Ordered a remake: Made my own specific changes to the product to adjust fitting. They complied. Received product. Great fitting (super excited). One day later product became loose again. Cracked again. Product falls out in mouth while eating. Sent an email to the company explaining the issues. Hoping for a solution. The customer service representative response We see we have tried twice to remake your veneers we cannot offer a remake or a return for your order, but they have great news. We can send you an invoice with an exclusive discount of 30% to place a new order with **. Ok, obviously they did not read my issues in my email. I said I was hoping you had some ideas to help me with the loose fitting. Thinking maybe it was me/something I was doing (why I don't know - I try to give everyone the benefit of the doubt). In the meantime, the top veneer broke almost in half. I told them it was cracked, and I was shocked that they weren't standing behind their product. I ask to speak to a manager. I get the same email from someone who does not identify themselves as a supervisor). My response is I am waiting for a supervisor to contact me. The response is, I can let you know that was a supervisor. I respond with less and less patience each time and I keep getting the same email... we will give you a 30% discount. So unprofessional. Unwilling to fix a poorly made product. Their solution is for me to give them more money. I will be happy to supply more details if necessary. Also, the veneers broke in half.

  Business Response

  Date: 05/06/2023

  Thank you for reaching out, *****. We certainly understand your frustration, however we have a policy to uphold. We issue remakes per our policy. When you placed your order with **, you agreed to the terms of our Pop on Promise, 30-day warranty, and return policy. Our Pop On promise is included upon purchase, within our correspondence, and a required check of approval when completing our remake/return or cancellation form. As previously stated, you did agree to proceed with the impressions on file after being informed the fitting issues may still occur, though our team strongly suggested new impressions on 4/01/2023 to prevent fitting issues. Fitting issues have a higher likelihood to cause the veneers to crack. Please see attachments for correspondence to reference. Unfortunately, we will not be able to warrant an additional remake at this time since you have completed both remakes within your warranty. We kindly advise placing a new order with our exclusive 30% off discount to complete a new impression if you wish to continue your smile journey. We are sorry your smile journey had to end this way, but we do hope we were able to clarify any confusion surrounding your order. Please reach out to us at ******************************* if you have any additional questions. Thank you!

• Initial Complaint

  Date:04/24/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 10/1/22 i ordered a full set of pop on veneers, received 11/23/22. By 2/11/23, the upper veneer was cracked and had a hole in it. I contacted pop on veneers who informed me that because i had contacted them after the 30 day window, there was nothing they could do about it. They didn't break in the 30 day window, but they should certainly last longer than 3 months! I went ahead and ordered a replacement for the top veneer on 2/11/23. It arrived 2/24/23. It's now 4/24/23 and my new veneer has a hole in it. Same place last veneer did. I contacted pop on veneers again about the problem, and was told sorry outside the 30 day return window, nothing we can do. The veneers are not cheap in price, but they are apparently cheap and inferior in quality. I want a replacement. I don't eat with these in, i don't wear them when I'm home, there is no reason these are breaking within less than 3 months! I'm still making payments on the original set, even!

  Business Response

  Date: 04/28/2023

  Thank you for your response, ********. Here at Pop On, we stand by our PopOn Promise which is available here: ************************************************. Kindly note, the 30 day remake or return policy begins 30 days from the date in which you receive your veneers. We must receive the completed remake/return form within the 30 day period in order to process your request. We have emailed you on 11/28/2023 in which we reiterated the email you sent on 10/27/2023 saying that "Our team replied informing you what to avoid to increase the shelf life of your veneers. As we did not receive a reply from you to our email with any further questions or concerns we did not further assist you. Since you did not state you would like a remake while you were within warranty you are not eligible for a remake at this time." Unfortunately since you are outside your warranty period no further action can be taken at this time. We are sorry your smile journey had to end this way, but we are here to help if you are ever looking to start your journey again. Have a wonderful rest of your day!

  Customer Answer

  Date: 04/28/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   The company said i did not respond asking for a remake within their 30 day window after receiving the veneers. However, they weren't broken in the first 30 days! It's was within the following 30 days they broke.  Same for the second set i purchased. My complaint is that the price of their product does not justify the inferior quality of their product. After purchasing twice and receiving the same results, it's apparent they don't stand behind the quality of their product and most likely aware their 30 day guarantee is inadequate. I read several other complaints about the exact same issue on the BBB website so i know i am not alone in this opinion.  I would still like a replacement of the product or a refund of the second top veneer at a minimum. As stated previously, i haven't even finished payments on the original purchase, which are completely broken and unusable. Bad customer service and inferior product is what this company is building their reputation on. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

  Business Response

  Date: 05/05/2023

  Thank you for your response, ******. We would like to clarify that the longevity of the veneers depends on individual usage and how they are worn on a daily basis. You can also learn more about how to make them last longer by following this link: ********************************************************* . Kindly understand that we are unable to determine the circumstances of how the veneers have been broken after a certain period of time, which is why we must uphold our policy as described. Our Pop On promise is included upon purchase, within our correspondence, and a required check of approval when completing our remake/return or cancellation form. Unfortunately since you are outside your warranty period no further action can be taken at this time. We are sorry your smile journey had to end this way, but we are here to help if you are ever looking to start your journey again. Have a wonderful rest of your day!

• Initial Complaint

  Date:04/21/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The product provided by this company was not as advertised and didn't fit properly. The cost was exorbitant and wasn't on par with the quality actually provided. I ordered both top and bottom veneers and they didn't even last 60 days. The company doesn't stand behind its product at all and doesn't offer any avenue to make the customer whole again after being treated so predatorily. This company is bad news for any consumer and the example falls well within the mission of the Better Business Bureau to uphold an official complaint from me the consumer. I paid over $500 and I'd like either a replacement bottom veneer or a refund for the purchase amount of the bottoms that broke. It's not right what they're doing to me the consumer and I'm only asking to be made whole.

  Business Response

  Date: 04/24/2023

  Thank you for your feedback, JD, we always look forward to improving our services with both our product and customer experience! We certainly understand your frustration, and would like to provide additional clarification in regards to our policies. Per our Pop On Promise we offer up to 2 remakes or a return within 30 days of the receipt of your veneers, and the 30 day warranty restarts after your 1st remake. Our Pop On promise is included upon purchase, within our correspondence, and a required check of approval when completing our remake/return or cancellation form.

  
   Unfortunately it is difficult to determine how veneers *** have been broken after the 30 day window, as there are numerous circumstances that *** be out of our control after that time period. The longevity of the veneers depends on individual usage and how they are worn on a daily basis. You can also learn more about how to make them last longer by following this link: *********************************************************. If you are outside of your warranty, and are not experiencing fitting issues, you are eligible for up to 70% off our spare veneers! No new retakes needed, we use the scans we already have on file to recreate your custom made veneers. We are sorry your smile journey had to end this way, but we are here to help if you are ever looking to start your journey again. Have a wonderful rest of your day! 

  Customer Answer

  Date: 04/25/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  This is the same auto response I've received in the past but I didn't expect they'd be willing to make me whole or do the right thing, just offer for me to buy another pair. No one in their company actually looks at any customer complaint to see how they can make it right. They deserve to be downgraded from a B- minus if they are going to stiff their customers and not stand behind their product

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************
  
  
  
  
   
  

  Business Response

  Date: 05/04/2023

  Thank you for your response, JD. We would like to clarify once again that our Pop On promise is included upon purchase, within our correspondence, and a required check of approval when completing our remake/return or cancellation form. As we have corresponded through your BBB complaint and our customer service team, per our Pop On Promise we offer up to 2 remakes or a return within 30 days of the receipt of your veneers, and the 30 day warranty restarts after your 1st remake. Unfortunately since you are outside your warranty period no further action can be taken at this time. We are sorry your smile journey had to end this way, but we are here to help if you are ever looking to start your journey again. Have a wonderful rest of your day!

  
  

• Initial Complaint

  Date:04/20/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid over 700$ for a upper & a lower POP on Veneers. This was within the last 90 days, the bottom veneer broke in half yesterday. This bad business!

  Business Response

  Date: 04/20/2023

  Thank you for your feedback, *******! We are sorry to hear this. We always look forward to improving our services with both our product and customer experience. Here at Pop On, we stand by our PopOn Promise which is available here:  ************************************************. Kindly note, the 30 day remake or return policy begins 30 days from the date in which you receive your veneers. We must receive the completed remake/return form within the 30 day period in order to process your request. We're sorry to hear about your experience, however the longevity of the veneers depends on individual usage and how they are worn on a daily basis. You can also learn more about how to make them last longer by following this link: *********************************************************. Additionally, if you are outside of your warranty, and are not experiencing fitting issues, you are eligible for up to 70% off our spare veneers! No new retakes needed, we use the scans we already have on file to recreate your custom made veneers.
  Kindly understand that we are unable to determine the circumstances of how the veneers have been broken after a certain period of time, which is why we must uphold our policy as described. When you placed your order with us, you agreed to the terms of our Pop on Promise, 30 day warranty and return policy and our Terms and Conditions. Those details are included upon purchase and within all of our correspondence. Unfortunately since you are outside your warranty period no further action can be taken at this time. We are sorry your smile journey had to end this way, but we are here to help if you are ever looking to start your journey again. Have a wonderful rest of your day!