Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/05/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered my impressions and received them in 2 days. I sent them back and its been over 2 weeks and I've heard nothing from them. no confirmation of ever receiving my impressions back. I keep having $29 taken out of my account weekly and I have not received anything back. I've called and emailed countless times and ***** will answer the phone or my emails.

  Business Response

  Date: 03/05/2025

  Thank you for your feedback ******! We completely understand that waiting for impression approval can be an anxious process, and we truly appreciate your patience. According to the tracking details, your impression kit was dropped off on Friday, February 28th and we received it on March 4th. While we work to process impressions as quickly as possible, shipping times are managed by ***, and we are unable to control any potential delays. Upon reviewing your account, we see that you contacted us via email on Monday, March 3rd, and our team responded on Tuesday, March 5th. We strive to reply to all inquiries within 24 hours. Additionally, we reviewed our call history but did not find any registered phone calls associated with your account. With that said, were happy to share that your impressions have been approved! Your veneers are now in production, which typically takes about 2-3 weeks. Once they are ready to ship, we will send you a separate email with tracking details. If you have any further questions, please dont hesitate to reach out. We appreciate your patience and look forward to delivering your new smile!

• Initial Complaint

  Date:02/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to pop in veneers in ******** because I had wanted to cover some broken teeth that I felt bad about. I paid close to 900 dollars and was excited to have a new smile. I had a neighbor that did not give me my mail right away and when I tried the pop in veneers. They did not fit right. I dont like to ever complain. But they looked so unnatural like one piece of plastic connected with no natural desperation of teeth. I wanted. ******. I did miss the return period by a week. But felt they could still have issued a refund. Because this is just a terrible product. If there is any way to receive some sort of a refund I would be grateful. It just looks like one connected mold with no indentations looking like teeth it looks like. A piece a boxer puts in their mouth not something you would pay close to 900 for. Any help is greatly appreciated. I just truly felt that if it was one week passed the return deadline and someone was very unhappy why not give some sort of a refund

  Business Response

  Date: 02/18/2025

  We are so sorry to hear about your experience. At Pop On Veneers, we are committed to providing the best possible service, and we truly appreciate your feedback. It helps us improve and better serve our customers. We understand your frustration, and we want to clarify a few points regarding our policies. After reviewing your account, we see that you paid $630.39 for your veneers, not $900. We understand that this was a significant investment, and we want to ensure you're happy with the result. We see that you reached out to us on May 21st, 2024, regarding a remake, and we offered options. However, we did not receive the completed remake form within our 30-day window. To proceed with a remake, it's necessary to submit the completed form within this time frame. Additionally, on June 26th, 2024, we responded to your call requesting a refund by offering a complimentary remake. We understand that the fit and look of your veneers were not what you expected, and we want to work with you to find a resolution within our policy guidelines. If there's anything we can assist you with, please feel free to reach out to ********************************************************* Have a wonderful day!
  

• Initial Complaint

  Date:12/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Biggest rip off around!!! They didn't fit. Cut my gums. Then when I canceled they claimed I owed them money and would get no refund. They claimed in the email that shipping for the product was $105. I kept every email they sent if anyone wanted to see it. I took it to the post office and to ship it would have been less than $6. Even if I put insurance on it the shipping would be less than $10. This company is horrible do not get anything from them. The product came quick but they didn't fit correct and cut my gums. They also looked just like the $5 set that I bought. The $5 set fit perfect and didn't cut my gums though. Oh and after canceling the thing they tried to charge me and send me various emails harassing me saying they woukd turn me over for collections. I sent them and email saying that I would turn them over to the Better Business Bureau for them being a scam. Got an apology email then saying that my order had been canceled and wouldn't hear from them again. But I still get emails asking me to review them. But if you put a bad review up they block you and do everything they can to make sure no one sees it. This occurred between November 2nd and December 5th. I paid a total of ******. They $105 was the return of the veneers. I'm guessing it was fir the shipping because it says that what it cost me to return them.

  Business Response

  Date: 12/24/2024

  Hi *******,

  
  Thank you for sharing your feedback. Were truly sorry to hear about your experience, as this is not the impression we want to leave with any of our customers. Wed like to take this opportunity to provide additional clarification. Regarding the return process, the withholdings from your refund are not related to shipping costs but instead account for the materials and labor required to create each custom-made set of veneers. We offer free shipping on returns and remakes, and a prepaid *** shipping label is provided with each order. The shipping label ensures you dont incur additional shipping costs for returns or remakes.

  We deeply regret any miscommunication about your ********** payment plan. On December 5, 2024, our team sent an email confirming the cancellation of your plan and resolving the matter to ensure there was no default. Please check your inbox for further details, and we apologize for any stress this may have caused.

  Additionally, we sent a detailed breakdown of your refund on November 26, 2024, per our Pop On Promise, which outlines the fees retained at each stage of the process. This policy is designed to provide full transparency and is shared during the purchase process, in email correspondence, and on our website at ************************************************.

  Were also very sorry to hear that the veneers didnt meet your expectations and caused discomfort. We offer up to two remakes or the option to return within 30 days of receipt, with a warranty that restarts after the first remake. Its our goal to work closely with each customer to ensure their ******************** fit comfortably and achieve their desired results.

  We understand your frustration and are happy to continue addressing your concerns. If youd like, we can provide a more detailed breakdown of your refund or address any remaining questions directly. Please feel free to reach out to us at *********************************************************.

  Thank you for giving us the opportunity to clarify, and we hope weve addressed your concerns. Thank you! 

  Customer Answer

  Date: 12/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   The material that these things are made out of is cheap and the $5 veneers I bought feel and look the same as the ones you sent me.  I even asked a friend to tell me the difference between the two without letting them know which set was made by you. They couldn't tell the difference so your full of it if you're claiming the material is of any kind of better quality.  They will break easily which I found out from another person who tried them.  So they are not worth what you charged me.  They're cheap! 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* ******
  
  
  
  
   
  

  Business Response

  Date: 01/06/2025

  Thank you for your feedback *******. We are so sorry to hear this. We always look forward to improving our services with both our product and customer experience. Its our goal for you to be celebrating your new smile, and when theres an issue, we want to make sure we resolve it for you. From our correspondence it seems that the material of the veneers is not meeting your esthetic expectations. Regrettably, the only thing we cannot change is the actual material. We are sorry your smile journey had to end this way, but we do hope we were able to clarify any confusion surrounding your order. Please reach out to us at ********************************************************* if you have any additional questions. Thank you!
  

  Customer Answer

  Date: 01/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  I absolutely reject your ignoring my complaint. I will happily return the veneers in order to get a full refund of my money. If your so unhappy that I'm unhappy with your product then solve the issue. Refund my money and I'll return the worthless product you sent me. You knew it was a horrible product to begin with. You hide those who complain about your product from the public and the only way to find out how horrible your company is means that a person has to actually search for reviews of your product.  You s**** over anyone who buys from you.  I complained before my 30 days guarantee was over but you told me there was no refund available to me.  Your a scammer!!!!  I'll make it my mission to make sure that everyone knows you are.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* ******
  
  
  
  
   
  

• Initial Complaint

  Date:12/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  after watching a 20 minute of pop on veneers, which were supposed to help cover missing teeth, if watch their video they guarantee . Most Teeth are candidates.I bought the with hopes they could fill a missing tooth on the top And I was Under the impression it would give me some sort of fitting for back teeth.Honestly I was in a motor vehicle accident 2 months prior to my sons death.After calling them and watching their educational videos I thought this was an answer to my prayers.. At least get me through my daughter wedding, but reviews and a visit to my dentist I am told they will not give me back teeth as their video seemed to show.Anyhow I ended up canceling the order on Nov 7.. The day after receiving their kit.We are now at Dec 14 and im getting the runaround..1st advertisement states no problem return in 30 days 2. Im then never given the address of where to send product. The only address I had was for completed products.3. Im then told via email there is a 4 return fee charge 4. Mind you they continue to my $29.72 weekly 5. At least 6 correspondence. back and forth and Im told its a ***** return 6. They have returned a total of $69.74 7. I have paid them $247 8. They have their kit back **** hoping I be able to send pictures over to you

  Business Response

  Date: 12/19/2024

  Thank you for sharing your experience with us *****. We truly understand how important this process is to you, especially during such significant life events, and were sorry to hear about your frustrations. To clarify, for cases involving missing teeth, our veneers are designed to provide stability and hygiene by filling those areas with material that mimics the thickness of a full tooth. However, our designs can only extend as far back as your first molars if premolars are present. This limitation is detailed in our educational materials and on our website to ensure transparency. Regarding your cancellation, we see that your order was canceled on November 7, 2024, shortly after receiving your kit. Per our Pop On Promise, which outlines the fees associated with each stage of the process. The $99 is a non refundable fee that was agreed to when financing with a third party company; partially. This information is provided during purchase, in our correspondence, and is part of the required approval when completing our remake, return, or cancellation forms. You can review the full details of our policy here: ************************************************. Our records indicate that we responded to your inquiry on November 18, 2024. If you would like a breakdown of your partial refund we would be happy to provide you the necessary information. We hope we were able to clarify any confusion surrounding our correspondence. Please reach out to us at ******************************* if you have any additional questions. Thank you! 
  

• Initial Complaint

  Date:12/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******** ****** ************************************* ************ I am writing this complaint to request for Pop on veneers natural white top and bottom purchased on 5/10/24, order number ******** price $789.14. Unfortunately the pop on veneers I purchased was never received. I am dissatisfied with the service from pop on veneers and they did not met my expectations for no product as promised. I would like to have a refund of $789.14 returned. I received retake kits for veneer on 5/10/24 ********,5/22/24 ******** 6/6/24 ******** 9/6/24 ******** 10/18/24 I was on a payment plan for 6 months total $789.14 .I spoke with **** business manager and she told me she could not give me my money back I told here I hadnt received my veneers and she kept sending me me retake which never was acceptable, I would like my money back back from this company Thank you ******** ******,

  Business Response

  Date: 12/18/2024

  Thank you for sharing your concerns and feedback ********. At Pop On Veneers, we strive to provide an excellent experience with both our product and our customer service, and Im truly sorry to hear about your frustrations. We understand that the impression process can be challenging, as its the most critical step in ensuring a precise fit for your veneers. High-quality impressions allow us to create veneers that fit securely and comfortably, giving you the confidence to enjoy your new smile. After carefully reviewing your account, we see that your order was placed on 5/10/2024, which exceeds the 120-day eligibility period for cancellation outlined in our Pop On Promise. Additionally, our records indicate that we responded to your inquiry on 11/19/2024 with further details. If you havent seen this email, please check your inbox or spam folder for additional ************** can also revisit our Pop On Promise for a full overview of our policies here: ************************************************. Our priority is to ensure you are satisfied with your experience and receive the smile youve been looking forward to. If there is anything further we can do to assist, please dont hesitate to let us know. Were here to support you every step of the way.Thank you for your understanding, and we hope you have a wonderful day!

  Customer Answer

  Date: 12/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  I need to get the pop on veneers  as promised.i havent gotten any  veneers  as of today . I would like to get the veneer as promised please give me what I paid  for or return my money or part of it,I would like for you do the right thing?I dont have money to give away I am a senior citizen and I need my veneers or my money back,

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******** ******
  
  
  
  
   
  

  Business Response

  Date: 12/24/2024

  Hi ********,
  
  Thank you for your follow-up response. We truly understand your frustration and sincerely apologize for the challenges youve experienced. At Pop On Veneers, were committed to ensuring that every customer receives the smile theyve been looking forward to, and we regret that your journey hasnt met expectations so far.
  After reviewing your account, we see that your order was placed on 5/10/2024, which exceeds the 120-day eligibility period for cancellation outlined in our Pop On Promise. However, our main goal is to help you successfully complete your journey and ensure you receive your veneers.
  
  To help resolve this situation, wed be happy to send you a complimentary impression kit and schedule a 1-on-1 video impression coaching session with our team. This personalized session is designed to guide you through the process step by step, ensuring the best possible impression for your veneers. Once we receive an approved impression from our lab, we can move forward with creating your custom veneers as promised. If you're interested in receiving a complimentary impression kit to continue the process of receiving your veneers, kindly let us know! 
  
  Weve also responded to your previous inquiries on 11/19/2024 and 12/23/2024 with further details. If you havent seen these emails, please check your inbox or spam folder for additional assistance. You can revisit our Pop On Promise for a full overview of our policies here: ************************************************. Please dont hesitate to reach out if you have any additional questions or concernswere more than happy to assist.

• Initial Complaint

  Date:10/28/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I seen this website that had okay reviews on snap on veneers to cover up missing teeth . So i placed an order in August . The website mentions they last 10 years . I got my molds in . I did my impressions and they got to my house pretty fast all for $600 bc i did a finance . When they get to me they look like 3D printed melted plastic . They fit well and look good from far distance. Here we are in October and they already cracked . I took care of them followed all the directions on cleaning and do not eat hard foods with them . I reached out to the company pop on veneers and they do not want to fix them with out me spending way more money . For a replacement!!!! Disappointing!!!! ***** promises from this company. Now they harassing me for me to pay the rest of my balance when im not paying them . I paid $300 something already and owe $300 something of the remainder. And they want me to spend more money on a replacement. Money hungry company!! What happened to warranty?? Terrible service terrible business!!!

  Business Response

  Date: 10/30/2024

  Thank you for reaching out and sharing your experience with us. We're truly sorry to hear that your veneers didn't meet your expectations, as we strive to ensure our products bring confidence and satisfaction to every customer.The durability and longevity of ******************** can vary based on individual usage, as well as daily wear and care routines. We understand how disappointing this can be. We understand with having broken veneers you would like a remake. We reached out on 8/20/2024 and 9/25/2024 for a remake or partial refund because the veneers did not meet your expectations. We understand you're frustrated with payment you have chosen to finance your veneers. Kindly note payments must be made in order to make any further adjustment to your veneers, as they are financed. As long as you are making your payment installments on your plan we would be happy to proceed to give you a remake and the adjustments you are requesting. After reviewing your order, we noticed your ********** plan for your original order has defaulted on 10/04/24. Unfortunately, we are unable to take any action on your account when an order is defaulted. You would need to complete payment in full for the remaining balance on your original defaulted ********** payment plan. Dont hesitate to contact us at ******************************* if you have any additional questions. We're here for you! Have a wonderful day.

  Customer Answer

  Date: 10/31/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** ******
  
  
  
   
  
  

• Initial Complaint

  Date:10/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my pop on veneers 3.5 months ago. They snapped into on Oct 16 2024. I reached out to the company to ask if they would remake them and was told no but I could buy new ones. Poor customer service.

  Business Response

  Date: 10/23/2024

  Hi *******! Were truly sorry to hear about your experience. At Pop On Veneers, our goal is to provide the best possible experience for our customers, especially when it comes to addressing concerns. Your feedback is valuable and helps us continue to improve our services. As part of our commitment to you, we stand by our PopOn Promise, which you can review here: PopOn Promise. Please note, our 30-day remake or return policy begins the day you receive your veneers, and the completed form must be submitted within that timeframe to process your request. When you placed your order on May 5, 2024, you agreed to our terms, including the 30-day warranty and return policy. Were sorry to hear that your veneers didnt meet your expectations. We take all feedback seriously and will look into the issues youve mentioned with the thickness and quality. Our aim is to provide durable, consistent veneers that make you feel confident. Veneer longevity can vary depending on daily usage, and you can find more tips on care here: ******************************************************************** were committed to resolving issues where possible, your warranty period has expired by four months, and we are unable to take further action at this time. Were truly sorry that your journey with us had to end this way, but were always here if you decide to start again in the future. Thank you again for your feedback, and we wish you all the best. Please don't hesitate to reach out at ********************************************************* if you have any other questions.
  

• Initial Complaint

  Date:09/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company assured me I had enough teeth for the veneers before they sent the impression kit. I did not. They knew they would make money off me anyway. I did the impression and sent it back. They sent me veneers that not only didnt fit but were so ridiculous looking that nobody would never wear them except for Halloween, maybe. As you can see in the pictures from two impressions. They said I signed the contract explaining the rules but I have no recollection of that. Out of the $600 I gave them for the veneers they gave me $161.00 back. They took advantage of me and Im sure they did to many others, but Im not going to let Stop it go! Companies like these need to stop ripping people off. They have a $49.95 cancellation fee and thats all they should get because they lied to me and put me through stress trying to make the impressions correct, they knew it wouldnt work but encouraged me to try again. Thankyou

  Business Response

  Date: 09/27/2024

  Thank you for reaching out, ******. We certainly understand your frustration, and would like to provide additional clarification in regards to our policies. Generally, as long as there are more than 4 teeth on top and 4 teeth on bottom, and no loose teeth, then Pop On Veneers can be a solution for you. Here at Pop On, we stand by our PopOn Promise which is available here: ************************************************. Our Pop On promise is included upon purchase, within our correspondence, and a required check of approval when completing our remake/return or cancellation form. It is also readily available on our website to view at any time. Per our Pop On Promise we offer up to 2 remakes or a return within 30 days of the receipt of your veneers, and the 30 day warranty restarts after your 1st remake. The Pop On Promise also details the fees that are kept at each stage of the customer journey. You can view the specifics here: ************************************************#*************** We are sorry your smile journey had to end this way, but we do hope we were able to clarify any confusion surrounding your partial refund amount and our policies. Kindly reach out to us at ******************************* if you have any additional questions. Thank you!
  
  
  

• Initial Complaint

  Date:09/25/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These fake vaneers do not actually look REAL on people's teeth in real life. They advertise in a very misleading way and show only best-case-scenario, doctored photos of their vaneers and only list 5 star reviews on their website to make it look so good to the potential consumer. But when the consumer pays hundreds of dollars and finally gets their set of Pop On Vaneers in........they are thin, cheap, plastic and look like a pair of fake vampire teeth from the Halloween store. They do not refund your money back. It's a complete scam. Innocent people should be warned.

  Business Response

  Date: 09/26/2024

  Thank you for your feedback ******. We are so sorry to hear this. We always look forward to improving our services with both our product and customer experience. We do our best to help every customer and their unique situation, however we understand not everyone is completely satisfied. Here at Pop On, we stand by our PopOn Promise. The Pop On Promise details the fees that are kept at each stage of the customer journey which you can find here: ************************************************. Our Pop On promise is included upon purchase, within our correspondence, and a required check of approval when completing our remake/return or cancellation form. It is also readily available on our website to view at any time. Please keep in mind that each pair of PopOn Veneers are custom-made veneers just for you, so we must account for time, labor, and materials used to create your veneers. Additionally, per our Pop On Promise we offer up to 2 remakes or a return within 30 days of the receipt of your veneers, and the 30 day warranty restarts after your 1st remake. We are sorry your smile journey had to end this way, but we do hope we were able to clarify any confusion surrounding your partial refund amount and our policies. Kindly reach out to us at ******************************* if you have any additional questions. Thank you!
  
  

• Initial Complaint

  Date:08/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a veneer impression kit on June 26, 2024, and paid an initial payment of $99, with weekly payments of $29.04 per week to follow, until a total of $679 is paid. (The advertised $100 off doesn't apply unless paying in full, apparently. I paid the $99 June 26 and then received an "impression kit" the 3rd of July, returned it promptly on the 5th, made another three payments totalling $87.12 before receiving a package that looked like cheap halloween teeth, on July 23rd. The lower teeth on right side are about 1/4 taller than the left, impossible to wear. Top teeth are off center, and look fake as can be. I requested a remake of both on July 25, They remade those, never saying a word about returning the first set. The remakes arrived Aug 13, and I rejected them on Aug 13 as they were worse than the first set. Rather than shortening the lower right molars, they made the left ones taller, so that all of the molars are taller than the front teeth, the top are even more off-center than the first set. Again unwearable, and they have stalled the remaking of those for over a week, NOW they claim to have sent return labels via "other emails", and are stating that they wont begin creating my veneers until those others are returned. Meaning I wouldn't see the product until mid September. It is now August 21st, and no such labels have been sent, even though this week I am about halfway paid ($331.32, several phone calls, hours of MY time, and dozens of emails invested in this product, which I should have had weeks ago.) At this point, I just want what I ordered, but if they continue to refuse, I will expect a complete refund.

  Business Response

  Date: 08/22/2024

  Thank you for your feedback, *****. We always look forward to improving our services with both our product and customer experience! We certainly understand your frustration, and would like to provide additional clarification in regards to our policies and correspondence. Unfortunately, Partial.ly system does not allow for coupon codes to be applied to an order, however discounts can be applied to any other financing option. This information is available here: ************************************************. Additionally, within our correspondence upon completing the remake form you have received an email on 7/24/2024 and 7/29/2024 stating the following, "We have also sent a pre-paid **** return label to your email address. Please use the label to return your bottom veneer within 30 days. Be sure to only return the bottom arch that is being remade." You can review this in the attached screenshots. Furthermore, the remake form we have received on 7/23/24 initially only stated you wanted a remake for your bottom veneer (screenshot attached) This would be why your remake was originally started with the bottom only, and then halted to add the top arch after you had requested to add it. When a remake changes, a new form needs to be submitted to ensure it is processed correctly throughout every department involved. Finally, we see you have confirmed the receipt of your return label on 8/21/24. Initially we had 2 email addresses on file from your account set up. We are sorry any inconvenience, but we do hope we were able to clarify any confusion surrounding our correspondence and policies. Please reach out to us at ******************************* if you have any additional questions. Thank you!
  
  

  Customer Answer

  Date: 08/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: these con artists STILL have no intention in expeditiously correcting THEIR failures. I retyurned the junk they sent mem all; I want from them now, is a refund, and to never hear from them again! They have stalled this process far too long already! I should have had what I ordered over a month ago, and they plan to stall another 3 weeks, abd who knows WHAT sort of trash they would send then? 
  
   As far as I'm concerned they are just another internet FRAUD, and should be regarded as such.

  [Your Answer Here]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

  Business Response

  Date: 09/17/2024

  Hello *****,
  
  I hope all is well! This is ***** from Pop On Veneers, I am reaching out in regards to complaint ID# ********, *********************.
  
  We have gone back and forth for a while attempting to explain the process for remakes/returns, and unfortunately we are reaching a point where they are not cooperating with us to help them.

  
  

  Initially we just needed the veneers returned for remake, in which we have explained numerous times, however they claimed we were stalling. 

  
  

  Since then they have returned their veneers, however their account has defaulted, and we need their account to be in good standing for a remake. Upon stating this, our team has been met with foul language. 

  
  

  For reference, the policy is also included upon purchase, within our correspondence, and a required check of approval when completing our remake/return or cancellation form. It is also readily available on our website to view at any time here ********************************.

  
  

   

  Thank you for your time!
  
  Best Regards,
  *****************

  Customer Answer

  Date: 09/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: 
  
  

  [Your Answer Here]

   They didn't reqest a return until two weeks AFTER they were told that the "remake" they sent was even worse than the original, BOTH absolutely unwearable and worthless. On Aug 23 they emailed me a request for my email address. On Aug 26 they emailed me a request to full out their online form, which I had already filled out on Aug 13. On Aug 21st I returned the garbage they had sent me, AND sent an email message for them to refund my money. On Aug 22 the emailed to say that they would begin ANOTHER remake, only after the returned items were inspected, to which I immmediately replied that I wished no further business with the4m, as their merchandise was nowhere near what it was adverised to be and customer service was terrible. On Aug 28 I emailed them another response to inform them that I had reported them to me bank as a FRAUD, and that my bank would no longer allow them to steal from my account.  I also sent them a picture of the $24 version of that same item which I bought last year on Anazon, which was far superior to their product. On Sept 4 they sent an email informing me that I needed to reinstate my account, by continuing to pay for what I didn't have. At this point I lost what patience I had left, and told them off, referring to them as frauds and parasites. 
  Sept 9 they emailed me warning me about "remaining professional in our communication". It seems that they believe lies and deception are "professional". My response to THAT was to curse at them and demand a refund, they replied that they were "escalating my claim" and that I would hear from somebody in ***** hours.  SIX days later they messaged "We are still reviewing your account and wanted to advise you that we need a little more time." Four days after THAT they said "Unfortunately, once a chargeback has been issued, we are unable to take any action on your account until it is resolved." 

   Therefore I stand by my statement that they were stalling so that they could keep collecting money for cheap plastic items of inferior appearance and quality. They have not contacted me since then, opting to instead reply here claiming absolute innocence.
      Bottom line they offer veneers that cam be worn all day, even while eating or drinking. What they send is vheap looking plastic that deprives the teeth of Oxygen and causes them to darken. My jaw hurt for a week, and I had to see a dentist to get a whitening treatment after trying to wear them for one day!

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************