Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The problem is these veneers are uncomfortable, I tried getting a remake they were worse then the first ones. I cannot eat with them as they claim. They want to give me a refund of $403.43 which is ridiculous because I have nothing, I used nothing, only tried them on. These things are made of cheap plastic. And are painful to the gum line. I want a full refund they're not worth the money and I've not used them. This is a scam. I will accept nothing but a full refund. I can understand a small processing fee but this is ridiculous and fraudulent. This company needs shut down for good.

  Business Response

  Date: 07/04/2024

  Thank you for reaching out, ****. Here at Pop On, we stand by our PopOn Promise. The Pop On Promise details the fees that are kept at each stage of the customer journey which you can find here: ************************************************. Our Pop On promise is included upon purchase, within our correspondence, and a required check of approval when completing our remake/return or cancellation form. Please keep in mind that each pair of PopOn Veneers are custom-made veneers just for you, so we must account for time, labor, and materials used to create your veneers. Additionally, per our Pop On Promise we offer up to 2 remakes or a return within 30 days of the receipt of your veneers, and the 30 day warranty restarts after your 1st remake. We are sorry your smile journey had to end this way, but we do hope we were able to clarify any confusion surrounding your partial refund amount and our policies. Kindly reach out to us at ******************************* if you have any additional questions. Thank you!

  Customer Answer

  Date: 07/08/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I do not accept the refund you are trying to give me, you say it will be $219.00 less of the $622 I paid. For something that I can not use or eat with. They are cheap plastic and trimmed with scissors. The company claims to be a lab and physician owned this is all lies. I'm filing a complaint with the state of ******** as you can see in the photos. So either give my refund in full or I'm sending this off the end of the week. The second set I received was worse than the first. And I should not have all these scammers fees you e given me. I do not accept this at all. You can do better. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******************* ******
  
  
  
  
   
  

  Business Response

  Date: 07/12/2024

  Thank you for your response, ****. Please note, when you placed an order with us you agreed to the Pop On Promise. Our Pop On promise is included upon purchase, within our correspondence, and a required check of approval when completing our remake/return or cancellation form. It is also readily available on our website. The Pop On Promise details the fees that are kept at each stage of the customer journey which you can find here: ************************************************. We are sorry your smile journey had to end this way, but we do hope we were able to clarify any confusion surrounding your partial refund amount and our policies. Kindly reach out to us at ******************************* if you have any additional questions. Thank you!
  
  
  

  Customer Answer

  Date: 07/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   This is not acceptable for a ridiculous product. I will not accept a partial return for something that has already bent up and does not fit properly. I do not want a remake and will be calling my lawyer. This company of yours isn't even telling the truth the woman who owns this is not a doctor and these so called plastic veneers are not made in a true lab. You'll be hearing from my lawyer. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******************* ******
  
  
  
  
   
  

• Initial Complaint

  Date:06/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had to a remake of the top arch. The email told me to send the ill fitting top arch and models (with an s meaning plural) so when I sent the top arch I sent my molds, top arch, and models (top and bottom because their email said models with an s). There were 5 people with me when I put it all in the box and took it **** I got my top remake and they fit perfectly. However, when I reached out immediately right after receiving the remake because they only sent a model back they told me they had no record of receiving the bottom. I told them I sent them together in the same bag. They then sent a picture of the box with only one mold, and two bags but not a picture of all things contained in the box and it looks like there are two models in the bag but they only sent back a model. Ive been trying to get the other model but they refuse to give me back the bottom model I sent when I sent the models as they requested. The 3D models are part of the offer with top and bottom order however I only have one model. *** tried getting them to correct this but they refuse to honor the order offer.

  Business Response

  Date: 06/20/2024

  Thank you so much for getting in touch, *****! We're really sorry about the confusion earlier. We've already taken care of it and placed a new order for our team to send you your bottom 3D model. It seems there was a mix-up where we thought you were referring to your actual bottom veneer. If you have any more questions, feel free to reach out to us at ******************************** We're here to help! Have an awesome day ahead!

• Initial Complaint

  Date:06/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The veneers were poorly made and didnt fit allow the gun line the plastic wasnt smooth out. They are trying to make me pay for the kit for the modes and that isnt right! They are using that to make money off people saying they look natural and they do not!

  Business Response

  Date: 06/20/2024

  Thank you for reaching out, ******** . Here at Pop On, we stand by our PopOn Promise. The Pop On Promise details the fees that are kept at each stage of the customer journey which you can find here: ************************************************. Our Pop On promise is included upon purchase, within our correspondence, and a required check of approval when completing our remake/return or cancellation form. Please keep in mind that each pair of PopOn Veneers are custom-made veneers just for you, so we must account for time, labor, and materials used to create your veneers. Additionally, per our Pop On Promise we offer up to 2 remakes or a return within 30 days of the receipt of your veneers, and the 30 day warranty restarts after your 1st remake. We are sorry your smile journey had to end this way, but we do hope we were able to clarify any confusion surrounding your partial refund amount and our policies. Kindly reach out to us at ******************************* if you have any additional questions. Thank you!

  
  

  Customer Answer

  Date: 06/20/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I understand your policy however you fail to advise customers that its cheap plastic and it did not look as advertise, the materials fail the product and the edges around the gum line was not complete therefore I am asking for a courtesy of my full refund. I did not do the remake and took the route of a professional dentist. I did not think taking the chance the 2nd go round would be better or worst then the first set so  I returned the modes and all the items that came with the order. This is not fair to the customers, charging me for materials that I do not have this is your way of making money off of people charging 600 for plastic that does not look like natural teeth.  

   
  Again I am asking for the additional $100 to be refunded to my card and I will accept whatever the cancellation fee is for! Which is even more crazy you charge a cancellation fee for a product you advertise as a natural veneers.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

• Initial Complaint

  Date:06/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Item purchased on 4/07/2023 but sent in for production in May of 2024. Received Veneers on 06/06/2024.Craftsmanship is extremely poor. This company is scamming people buy charging $600.00 for Veneers but then send back plastic halloween teeth. I asked about a refund. They mentioned a partial refund but I deserve all my money back. I asked what they thought was a partial refund but they refuse to give me a number. They want me to first fill out a form. I refuse to fill out a form so I don't agree to an amount less than what I deserve, which is a full refund.

  Business Response

  Date: 06/13/2024

  Thank you for reaching out, *****. On June 10, 2024, we promptly sent the requested refund estimate in dollar value. We have attached a snapshot of this for your records. If there's any aspect of your inquiry we might have misunderstood, please don't hesitate to reach out. We're here to assist you further with any additional information you may require. Here at Pop On, we stand by our PopOn Promise. The Pop On Promise details the fees that are kept at each stage of the customer journey which you can find here: ************************************************. Our Pop On promise is included upon purchase, within our correspondence, and a required check of approval when completing our remake/return or cancellation form. Please keep in mind that each pair of PopOn Veneers are custom-made veneers just for you, so we must account for time, labor, and materials used to create your veneers. Additionally, per our Pop On Promise we offer up to 2 remakes or a return within 30 days of the receipt of your veneers, and the 30 day warranty restarts after your 1st remake. We are sorry your smile journey had to end this way, but we do hope we were able to clarify any confusion surrounding your partial refund amount and our policies. Kindly reach out to us at ******************************* if you have any additional questions. Thank you!

  Customer Answer

  Date: 06/14/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [I was not given the opportunity to return the tops and bottoms. I can return the tops and bottoms for the additional 105.00]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

  Customer Answer

  Date: 07/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  They offered to give me my money back except $405. And the reason was because I have the tops and bottoms of these fake teeth. But I was not given the chance to send back the fake teeth because they never asked for them. I do have them. I don't want them and I want to return them to receive the additional hundred and five dollars.They're trying to keep.
  I definitely do not want to go without receiving a refund.

  Your Answer Here]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

  Business Response

  Date: 07/19/2024

  Thank you for your response, *****. Unfortunately since you are outside your warranty period no further action can be taken at this time. Your warranty has expired as of 7/6/2024. You have still not completed the form to process either a remake or return form which has been sent to your email on 6/6/2024, 6/10/2024, 6/11/2024, and 6/28/2024. We have also clarified your warranty expiration date within our correspondence to you on 6/10/2024. In order to have generated your return label, we would have needed your completed return form. We do hope we were able to clarify any confusion surrounding our correspondence and our policies. Kindly reach out to us at ******************************* if you have any additional questions. Thank you!
  
  
  

• Initial Complaint

  Date:06/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Original order placed for full set & used PayPal for payment. Sent the molds back, in packaging included from company, but never rcvd anything else. Contacted them, cust svc stated they would put a rush on processing. Never rcvd anything. Contacted cust svc again & was told "it must've fallen through the cracks on our end" & I asked for a full refund at this point. Was told someone would contact me...no response back. Contacted cust svc again & was told they found no finished items sent to me, nothing had been done & it was now past time frame for refund. I told them I had no control over how long they took to process this, I want my full refund *********** denied my refund of $571.32. BBB has lots of complaints against this scam of a *********** need my refund in full! They fraudently took my money & never provided a product. Please refund my $571.32 today. All corresp has been ignored from them

  Business Response

  Date: 06/20/2024

  Hello, ****! Thank you for reaching out to us.  After examining your account, we noticed that your purchase was made on November 20, 2022. Our records indicate that we only received communication from you via a phone call on January 3, 2024. Following that call, a supervisor sent you an email on January 4, 2024, seeking clarification on any additional conversations you mentioned and requesting an alternative phone number if applicable. Unfortunately, we haven't received a response from you yet. To help us investigate further, please reply to the email or contact us directly at ******************************** At Pop On, we pride ourselves on our PopOn Promise, which is outlined here: ************************************************. This promise is provided to you upon purchase, in our communication with you, and is a required acknowledgment when submitting forms for remakes, returns, or cancellations. Additionally, it's readily accessible on our website. According to our PopOn Promise, cancellation requests must be submitted within 120 days of purchase to be eligible. Beyond this window, cancellations are not feasible, but we're more than willing to assist you with your order. Please email us the alternative phone number you may have used to reach us so we can delve deeper into this matter. We eagerly await your response and hope you have a fantastic day!

• Initial Complaint

  Date:06/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The ad contains false advertising, claiming that the veneers look natural. They do not. They claim that you can speak properly wearing them. You cannot. They claim that you can eat while wearing them, and you cannot --not only is it extremely painful, but food can't properly be chewed, and the veneers slide, causing food to trap inside them. They claim that you can receive a refund, but then they tell you to send the product back and refuse the refund, as several people have stated. Nothing they say is true, and they scam hundred of people out of hundred of dollars.

  Business Response

  Date: 06/06/2024

  Thank you for reaching out, ****. Some customers feel comfortable eating their favorite foods with Pop On Veneers, while others prefer to take them out while they eat. You'll want to avoid anything too hard or sticky and you can drink cold and warm liquids up to 120 degrees Fahrenheit. Here's some information about eating with Pop On Veneers here: ********************************************************************************************, many customers dont experience any lisp at all while others may have a slight lisp at the beginning. Pop On Veneers fit over your teeth so your tongue and mouth muscles adapt to speaking with them on. You can find that information here: ********************************************************************************************** at Pop On, we stand by our PopOn Promise. The Pop On Promise details the fees that are kept at each stage of the customer journey which you can find here: ************************************************. Our Pop On promise is included upon purchase, within our correspondence, and a required check of approval when completing our remake/return or cancellation form. Please keep in mind that each pair of PopOn Veneers are custom-made veneers just for you, so we must account for time, labor, and materials used to create your veneers. Additionally, per our Pop On Promise we offer up to 2 remakes or a return within 30 days of the receipt of your veneers, and the 30 day warranty restarts after your 1st remake. We are sorry your smile journey had to end this way, but we do hope we were able to clarify any confusion surrounding your partial refund amount and our policies. Kindly reach out to us at ******************************* if you have any additional questions. Thank you!

• Initial Complaint

  Date:05/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased pop on veneers then met with a long illness . The first set of veneers did not fit look liked fake teeth. Sent another impression and they sent it back saying they could not use it . After that I became ill and was sick for several months . When I got better and back to myself had my yearly dentist appointment and was told I had extensive gum disease and couldn't use veneers at all. I asked for refund bit theu said no it was pass the 120 days buy I really could not help it due to my illness I need implants . So the 500 dollars for these pop on veneers would prove helpful. I know it's a multi million dollar companies they can make an exception.

  Business Response

  Date: 05/24/2024

  Thank you for reaching out, ******. We certainly understand your frustration, and would like to provide additional clarification in regards to our policies. Here at Pop On, we stand by our PopOn Promise which is available here: ************************************************. Our Pop On promise is included upon purchase, within our correspondence, and a required check of approval when completing our remake/return or cancellation form. Per our Pop On Promise we offer up to 2 remakes or a return within 30 days of the receipt of your veneers, and the 30 day warranty restarts after your 1st remake. We see you have initiated your first remake on 1/3/2024 which has not been completed yet as we need a valid impression kit in order to create your veneers to be a proper fit. We can continue with your remake request if you would like, however unfortunately you are well past the 30 day warranty for a return as your veneers have been delivered to you on 12/22/23. We believe in treating all of our customers fairly, as must uphold our policy as described the same way for each of our customers. Unfortunately since you are outside your warranty period no further action can be taken at this time. We are sorry your smile journey had to end this way, but we are here to help if you are ever looking to start your journey again. We wish you the best on your health and hope you have a wonderful rest of your day.

• Initial Complaint

  Date:05/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The product is faulty! The lower veneer cracks on the lower left side. I recently purchased two lower veneers and in less than 90 days both veneers cracked in the same area. I called the company and the company refused to refund, repair or remake.

  Business Response

  Date: 05/24/2024

  Thank you for reaching out, *******. Per our records your spare complimentary remake request was processed yesterday (5/23/2024). Kindly check your email for reference. Dont hesitate to contact us at ******************************* if you have any additional questions. We're here for you! Have a wonderful day.
  
  

  Customer Answer

  Date: 06/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  This complaint remains unresolved. Pop-on is only sending the order placed on 3/27, which cracked in less than 90 days, and not the order placed on 11/8, which cracked in less than 6 months. I am requesting both sets of veneers to be remade or a full refund provided. I have spent $861.76 on these veneers (my original set and 2 spares/replacements).
  
  I demand either replacements or full refunds. Pop On claims their product is made with high quality and durable materials. I have not stepped on the veneers, eaten with them, or worn them daily. Please refer to Pop On's statement on their product pulled from their website.

  What material are Pop On Veneers made from?
  
  Pop On Veneers are made from a biocompatible co-polyester, stain resistant, and BPA free material. The material is thin to allow for a natural look without compromising on strength. Its not only extremely durable, but it has micro-elastic properties lending itself to some flexibility. This ensures the veneers can be worn comfortably 

  Are Pop On Veneers safe?
  
  Yes! We use only the best materials to craft Pop On Veneers- a biocompatible co-polyester, stain resistant, and BPA free material. Its not only extremely durable, but also quite flexible, allowing the veneers to be worn comfortably and securely for your active lifestyle. We always recommend visiting your dentist regularly to maintain proper oral hygiene and care. Good oral hygiene at home and healthy food choices will contribute to healthy living. Your Safety is Our Priority. Learn More.
  
  
  
  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Business Response

  Date: 06/05/2024

  Hi *******! We really appreciate you reaching out to us. After a thorough review by our supervisory team, we had decided to extend a complimentary remake for your recent order placed on 03/22/24. However, regarding the order from 11/08/24, it falls outside of our 30-day warranty period, making it ineligible for further remakes or returns.
  
  We understand how frustrating it can be when things don't go as planned, and we're committed to ensuring your satisfaction. Our Pop On Promise guarantees one remake or return within 30 days of receiving your spare veneers, as stated here: ************************************************. While we strive to provide durable products, circumstances beyond our control *** affect their longevity after this period.
  
  For tips on prolonging the lifespan of your veneers, you can check out our helpful guide here: *********************************************************. Remember, our goal is to have you smiling confidently, and we're here to assist you within our policy guidelines. If you have any further questions or concerns, don't hesitate to reach out. Wishing you a fantastic day ahead!

• Initial Complaint

  Date:05/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a set of veneers from this company reached out to them several times from March 31st when I first tried the product on my teeth when calling the company was always unreachable. I sent my first email on April 20, 2024 no response then I sent another email expressing my concerns and that I will be filing a complaint to get a refund. Then I finally get a response stating the replied to my first email which I never received an email reply. Now all of a sudden theyre past the window of resolving the on going issue where the veneers dont fit and the top had a tooth missing in the back theres way to much space I never wore them only was able to try them on due to this issue and its like a complete waste of money times are hard and I cant afford to be wasting any money please help me get a refund I need my money back please.

  Business Response

  Date: 05/23/2024

  Thank you for reaching out, *****. On 04/21/2024 we sent an email to ********************* at 7:30pm EST. We have attached a copy of our correspondence on that date. Please review the attachment for your reference of the correspondence received. Here at Pop On, we stand by our PopOn Promise which is available here:  ************************************************. Kindly note, the 30 day remake or return policy begins 30 days from the date in which you receive your veneers. We must receive the completed remake/return form within the 30 day period in order to process your request. Unfortunately, as we did not receive a completed remake form from you within the 30 day warranty period, you are no longer eligible for a remake. We hope we were able to clarify any confusion surrounding our correspondence. Please reach out to us at ******************************* if you have any additional questions. Thank you! 
  
  

  Customer Answer

  Date: 05/31/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   They keep saying the same thing about sending a form that obviously I never received. Im going to get my money back this is high way robbery the product isnt even worth the price I need my money back I dont have anything to just be giving or throwing away. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** **********
  
  
  
  
   
  

  Business Response

  Date: 06/13/2024

  Thank you for your response, *****. We truly appreciate your patience and understanding as we work to address your concerns. We understand your frustration regarding the form. As mentioned previously, our records indicate that we sent an email on 04/21/2024 to ********************** We've attached a copy of our correspondence for your reference. Here at Pop On, we stand by our PopOn Promise which is available here:************************************************. Kindly note, the 30 day remake or return policy begins 30 days from the date in which you receive your veneers. We must receive the completed remake/return form within the 30 day period in order to process your request. Unfortunately, as we did not receive a completed remake form from you within the 30 day warranty period, you are no longer eligible for a remake. We hope we were able to clarify any confusion surrounding our correspondence. Please reach out to us to ********************************* you have any additional questions. Thank you!

• Initial Complaint

  Date:04/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 25, 2024 My Bank Account had a with draw for $520.00 for Pop on Veneers. I disputed the transaction with my bank. The bank said that they reached out to pop on veneers and that they had sent me an impression kit. I did not order a kit. when I called pop on veneers I was told that they sent me an impression kit. I explained that I never ordered one. I then asked did you get an impression returned to you? they said no.. I said you wont be getting one either, as I did not order a kit. I was then told that they would have their finance department review and I would be receiving an email. 2 days later I received an email that said that they had attempted to refund the money but that they got an error message from the bank . I again called my bank to see if they had a record of the money attempting to be put back in my account. I was told no record of an attempt. I then called pop on veneers, asked again about a refund. was told that a member of finance would review and get back to me. I received another email this morning that said that the bank came to resolution and that they would not be refunding the money back.

  Business Response

  Date: 05/05/2024

  We are so sorry to hear this, ********. At Pop On Veneers, we aim to give our customers the best experience possible- especially when assisting with any questions or concerns. Feedback from our customers is how we continue to learn and improve our services. Here at Pop On, we stand by our PopOn Promise which is available here: ************************************************. Unfortunately, once a chargeback is filed we are unable to proceed with the order because a dispute returns funds to the customer. Your financial institution has reviewed the applicable information and have come to a resolution in our favor with the evidence provided. We have received a resolution for your chargeback in March and have not heard from you in regards to proceeding with your order, which is still an option if you are interested in continuing your smile journey with us. We hope this helps clarify and we are here for you if you ever want to start your smile journey again. Have a great day!
  
  

  Customer Answer

  Date: 05/07/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   Your may have sent a package to my home, however I didnt order anything from you. Refund my money. The bank didnt come to the final decision, the decision was from ***** Your company will not be getting a package back from me.. I dont need a fake teeth. I have all of my teeth and again, refund the money back.. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************