Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ok I have bought 3 pairs. The 1st pair I never received. I wasn't sure how long it took for me to get them do several months went by and I never got them so reached out to them only for them to tell me I had to pay for another pair because I waited too long to contact them. The 2nd pair turned yellow in the cleaning stuff that came with them and now my 3 rd pair the 1st time I cleaned them they broke. I'm pretty dam itritated

  Business Response

  Date: 01/18/2024

  We are so sorry to hear this, *****. At Pop On Veneers, we aim to give our customers the best experience possible- especially when assisting with any questions or concerns. Feedback from our customers is how we continue to learn and improve our services. We have reviewed your account and would like to clarify our correspondence. Your initial order was marked delivered 4/10/2023. We have not heard from you until 6/30/2023, in which we responded notifying your veneers have been delivered  and provided the tracking information. We did not receive a response until 7/12/2023, which at that point was past the lost package claim expiration date as we stated in our response. Lost package claims need to be submitted to *** within 60 days of the package being delivered. Regrettably, as no claim is able to be filed, we are unable to issue a remake or a return for your order. When an order is shipped, you are sent a shipping confirmation email with the tracking details. Additionally, notification emails are sent to alert you when your package is out for delivery, as well as when the delivery was completed. Here at Pop On, we stand by our PopOn Promise which is available here:  ************************************************. Per our Pop On Promise we offer 1 remakes or a return within 30 days of the receipt of your spare veneers. Per our records we see no correspondence from you regarding the other 2 issues you have mentioned. Unfortunately since you are outside your warranty period no further action can be taken at this time. We are sorry your smile journey had to end this way, but we hope we were able to clarify any confusion surrounding our correspondence and policies. Have a wonderful rest of your day! 
  
  

  Customer Answer

  Date: 01/24/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   You know that is pretty sad considering this is my 3RD set I've bought from you!! 2nd but my 1st turned yellow in the tablets YOU sent to clean them in and now this pair is broken. Bad business.  I am a content creator and I have so many asking about my teeth however I will be sure to put my story out there and give them a warning and hopefully they will reconsider!

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************
  
  
  
  
   
  

• Initial Complaint

  Date:01/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid the down price and never received the product I contacted them and they said I would have to pay in full since my payment plan failed I want my down payment back as they didnt do the work and I didnt receive the product

  Business Response

  Date: 01/11/2024

  Thank you for reaching out, ****. There are a few details we would like to clarify. Here at Pop On, we stand by our PopOn Promise which is available here: ************************************************. The original $99 deposit to begin Partial.ly payment plans is non-refundable as mentioned in our Pop On Promise, Warranty and Return Policy, and through your Partial.ly financing agreement. Partial.ly is a 3rd party financing option and requires a new down payment if your payment plan defaults, however the new $99 payment will go towards your principal balance, not in addition to. 
  
  Additionally, as mentioned in our correspondence on 8/4/2023, your impressions were rejected. We need to capture the details of your teeth & especially of your gum line in order to ensure the most accurate fit for your veneers. We also have many options available to provide additional guidance such as one-on-one video coaching, how to videos for your specific rejection reason, and we provide the option to do in-person impressions at our location in *** using digital scans. Youre welcome to email us at ******************************* with your order number so we can provide additional resources. To proceed with creating veneers we would need your payment plan reopened and an approved impression. We are sorry for the inconvenience but we will be happy send out a new impression kit once your invoice has been paid. It's our goal for you to be celebrating your new smile, and when there's an issue, we want to make sure we resolve it for you. Certainly reach out to us if we can help in any way within our policy description here: ************************************************. We're here for you! Have a wonderful day.

• Initial Complaint

  Date:01/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have purchased 4 pairs of veneers over the past 2 years. The company stated the set last 2 years This is false advertising for the reason of they don't last longer than a few months before cracking , breaking and sliding in and out your mouth.For ************************************************************ and not worry about teeth breaking and falling out of your mouth in front of people.My embarrassment was horrible This pair two purchased in 2023 It's jan **** I would like reimbursement for all of the veneers purchased I would also like **** pain and suffering I am a single woman struggling with my confidence due to this few year tug of war with pop on veneers and they charged me 475 for these.

  Business Response

  Date: 01/10/2024

  Thank you for your feedback, ******, we always look forward to improving our services with both our product and customer experience. We certainly understand your frustration, and would like to provide additional clarification in regards to our policies. Here at Pop On, we stand by our PopOn Promise which is available here: ************************************************. Our Pop On promise is included upon purchase, within our correspondence, and a required check of approval when completing our remake/return or cancellation form.
  The reason for our 30 day remake or return policy is because if you are experiencing fitting or cosmetic issues, that would be evident to our clients within the first 30 days. Unfortunately it is difficult to determine how veneers *** have been broken after the 30 day window, as there are numerous circumstances that *** be out of our control after that time period. We do not claim your veneers will last for any finite period of time, but rather the longevity of the veneers depends on individual usage and how they are worn on a daily basis. We recommend removing them for eating hard foods, sleeping and cleaning them regularly. You can also learn more about how to make them last longer by following this link: *********************************************************. Your most recent veneers have been delivered to you on 6/26/2023. Unfortunately, you are outside your warranty period no further action can be taken at this time. We are sorry your smile journey had to end this way, but we are here to help if you are ever looking to start your journey again. Have a wonderful rest of your day! 

• Initial Complaint

  Date:01/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made two payments to Pop On Veneers and the veneers they sent me was too tight too small. It took them three months to send me a printed return label. I return the two small veneers. They sent me an email stating they received the veneers and they were going to issue me a partial refund Then they told me that I should go get my money from a third-party I never received any money back they said they were sending me a partial refund. I never got nothing back. Nothing they have my money and the pop On Veneers. I got just scammed out of $206.44

  Business Response

  Date: 01/10/2024

  Thank you for reaching out, *****. We are sorry to hear you haven't received your refund yet. Our records show your refund has been successfully administered to the original payment method used (Shop Pay) as of 11/15/2023. Kindly refer to the attached image for reference. Some information has been redacted for privacy however if you refer to the email sent by our team on 11/28/2023 you will be able to see the redacted information in it's entirety. If you would like our team to re-send the email, kindly reach out to ******************************* and we would be happy to do so. 
  
  We strongly suggest that you reach out to Shop Pay as your refund shows that it was successfully processed and deducted from our account. You can provide them the refund authorization key to search for the transaction. Kindly note, we do not refund in any other manner than the original form of payment. We hope we were able to clarify any confusion surrounding your partial refund. Please reach out to us at ******************************* if you have any additional questions. Thank you! 

• Initial Complaint

  Date:12/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got my first pair which did not fit properly so I asked for a remake. I got the remake and they still didnt fit basically identical to the first pair. They were bulky and thick and not defined at all for my teeth. I then asked for a refund and sent both pairs back. They told me they only received one pair back and would not refund my money. They are scammers and until I get my refund I will continue to warn people about this business.

  Business Response

  Date: 12/21/2023

  Thank you for reaching out, ****. We certainly understand your frustration, and would like to provide additional clarification in regards to our correspondence. Here at Pop On, we stand by our PopOn Promise which is available here: ************************************************. Per our Pop On Promise you are only eligible to receive a refund for the veneers that have been returned. It has been stated that both sets of veneers have been returned in the same box, however only one pair was received on the date of return, 11/9/2023. An image of your return has been attached, please review the image for reference. We are sorry your smile journey had to end this way, but we do hope we were able to clarify any confusion surrounding your order. Please reach out to us at ******************************* if you have any additional questions. Thank you! 

• Initial Complaint

  Date:12/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When speaking with a representative they made the impression that two iterations of the vaneers were made before an partial refund was available. I want to through with the iterations and was not satisfied. They front teeth were too big, they didnt straighten the bottom teeth (with they can not and do not mention that they can not in their marketing). After the second iteration I was unsatisfied due to the front teeth still being too big, the bottom teeth were not straightened and they look very fake and plastic. I contacted customer service for a partial refund and they informed me that it was no longer an option after the second iteration. At first I was led to believe that I had to have two iterations before I was eligible. Now Im told that its not an option.

  Business Response

  Date: 12/21/2023

  Thank you for reaching out, *******. Per our Pop On Promise we offer up to 2 remakes or a return within 30 days of the receipt of your veneers, and the 30 day warranty restarts after your 1st remake. Our Pop On promise is included upon purchase, within our correspondence, and a required check of approval when completing our remake/return or cancellation form. We do not require both remakes to be completed for a return, on the contrary you are no longer eligible for a return after 2 remakes. Please keep in mind that each pair of PopOn Veneers are custom-made veneers just for you, so we must account for time, labor, and materials used to create your veneers. We are sorry your smile journey had to end this way, but we do hope we were able to clarify any confusion surrounding our policies. Kindly reach out to us at ******************************* if you have any additional questions. Thank you!

  Customer Answer

  Date: 12/29/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Pop on vaneers has not reach out or offered any resolution to the issue.  

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

• Initial Complaint

  Date:12/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 1st order was made with PoponVeneers on 07/21/22 in the amount of $384.35, and the impression kit was delivered to home. I needed the top imprint only due to my broken/missing bridge. I received mature/tan. I emailed 08/21/22 because they didnt fit. I was told to fill out complaint sheet and they will respond. 8/24/22. On 10/7/2022, they sent out another impression because their policy was 2 remakes. I corresponded in email. The second didnt fit either. I asked about about refund they respond saying I could only receive $58. back. Finally, I settled with a pair and they broke. Every time I complained because the impressions didnt fit, I had to send back the problem veneer before I received the supposedly corrected veneer. I was informed of this policy on Nov. 22,2022. Lastly, I wore those until I finally ordered another 1 and I paid ****** for the upper veneer on Sept 05, 2023.I have several emails.

  Business Response

  Date: 12/07/2023

  Thank you for reaching out, *******. Here at Pop On, we stand by our PopOn Promise which is available here:  ************************************************. Per our Pop On Promise we offer up to 2 remakes or a return within 30 days of the receipt of your veneers, and the 30 day warranty restarts after your 1st remake. Please keep in mind that each pair of PopOn Veneers are custom-made veneers just for you, so we must account for time, labor, and materials used to create your veneers. The Pop On Promise details the fees that are kept at each stage of the customer journey which you can find here:  ************************************************. Our Pop On promise is included upon purchase, within our correspondence, and a required check of approval when completing our remake/return or cancellation form.
  We are sorry your smile journey had to end this way, but we do hope we were able to clarify any confusion surrounding your partial refund amount and our policies. Kindly reach out to us at ******************************* if you have any additional questions. Thank you!
  
  

  Customer Answer

  Date: 12/12/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [I understand your policy but if I sent them back to you and you did not make it correctly where I had to purchase a new one which is now broken as well according to the pictures. Please provide me with a quality product that will at least hold 3 months. Your product is not lasting and cause you to pay again and again. Please supply me with 1 thats durable enough and I keep this one while I receive a more durable top veneer.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************
  
  
  
  
   
  

  Business Response

  Date: 01/29/2024

  Thank you for your response, *************** We have explained that our policy is always available, upon purchase and within all correspondence, on our website, and is a required check of approval when we fill out the remake or return form. We are unable to determine how the veneers may have broken after the allotted policy time frame, and therefore must adhere to our policy. We hope we were able to clarify any confusion surrounding our policies. Please reach out to us at ******************************* if you have any additional questions. Thank you! 
  
  
  
  

  Customer Answer

  Date: 02/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [I do not agree with them. Also because of the long time to response it expired]. Regardless, it should not break in 2 months period. This is my 2nd order because of the same issue. You asked me to send my order number and now youre making it a policy issue. Its not a policy issue it the materials either you make deliberately to break or not last so that consumers can repurchase more teeth. Im disappointed this will be my 3rd purchase order. If I had the money to get my teeth properly done, I would never look your way. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************
  
  
  
  
   
  

• Initial Complaint

  Date:11/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a metastatic ****** cancer patient. I reached out to pop on prior to the investment -regarding the likelihood of me getting the veneers. They said it wouldnt be a problem. I received the putty and tray to make the mold -however did not return it for several months later due to oral pain. I then underwent an oral infection. Unable to use the veneers I reached back out to them. Prior to the pain getting worse, I had reached out to them to let them know that the teacher not look normal. They were going to remote them. However, the pain never subsided from my bone pain in my mouth. I then reached out to them and sent pictures and they stated no problem full refund due to my terminal cancer. Now because of the delay, theyre saying that theyre only gonna give me partial refund when they know that I spoke to them and they said they were going to honor the refund! Now theyre saying per their guidelines, since the molds for *** and Im asking for a refund of 30 days after the purchase they will not do it! This is an ethical, unmoral and unwarranted! I expect a full refund!

  Business Response

  Date: 12/01/2023

  Thank you for reaching out, *******. Here at Pop On, we stand by our Pop On Promise which is available here: ************************************************. Per our Pop On Promise we offer up to 2 remakes or a return within 30 days of the receipt of your veneers, and the 30 day warranty restarts after your 1st remake. Please keep in mind that each pair of Pop On Veneers are custom-made veneers just for you, so we must account for time, labor, and materials used to create your veneers. The Pop On Promise details the fees that are kept at each stage of the customer journey which you can find here: ************************************************. Our Pop On promise is included upon purchase, within our correspondence, and a required check of approval when completing our remake/return or cancellation form. We are sorry your smile journey had to end this way, but we do hope we were able to clarify any confusion surrounding your partial refund amount and our policies. Kindly reach out to us at ******************************* if you have any additional questions. Thank you!

  
  

• Initial Complaint

  Date:11/21/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My original order #******** was submitted on 07/13/2023, and I paid $776.39. I received my molds and sent them back to the company immediately. A few weeks later, I inquired about my order and was informed that my order was lost in transit, so another mold kit was shipped to me (order #********) at no cost. I completed my molds and sent back the kit. On 10/10/2023, the business contacted me stated that my molds were approved for veneer production and offered expedited production that would take one week. I paid $267.50 for this service and checked to make sure that it indeed stated one calendar week and not 7 business days. Nowhere on their website or in any email did it state it would take business days, so I ordered the expedited production. This would mean that my veneers would have been completed on 10/17/2023, since the approval email stated that the technicians had already started creating my veneers. Since Pop On uses 2-day shipping, I figured I would get my veneers no later than 10/20/2023, which happened to be when I wanted them by, since that was my wedding day. My veneers did not arrive until 10/24/2023 and were horribly made, cartoonishly huge, and uncomfortable, so I requested a return. During this ordeal, my husband ordered a replacement set of his veneers under order #********. This was unrelated to my order, except now Pop On is stating that I am ineligible for a refund for my purchase because their records indicate that I ordered a spare set, which is against their refund policy. The policy does not mention anything about not refunding an order that was placed within the same household. I don't believe I should be held liable here, since the spare set was not even for me, and neither order was related. I have had such a terrible experience with this business and all I want is my money (and dignity) back.

  Business Response

  Date: 12/03/2023

  Thank you for reaching out, ******************* We do see upon pulling up your scans it appears that the spare is for someone else that you placed on your account. We do see however that with the second impression kit under the order ******** was shipped back to our lab and received on October 10, 2023 and placed into production. Your veneers were then shipped to you on October 16, 2023 which is within the one week Rush processing time frame. Your partial refund has been processed per the Pop On Promise Policy which is available here:  ************************************************. Per our Pop On Promise we offer up to 2 remakes or a return within 30 days of the receipt of your veneers, and the 30 day warranty restarts after your 1st remake. Please keep in mind that each pair of PopOn Veneers are custom-made veneers just for you, so we must account for time, labor, and materials used to create your veneers. The Pop On Promise details the fees that are kept at each stage of the customer journey which you can find here:  ************************************************. Our Pop On promise is included upon purchase, within our correspondence, and a required check of approval when completing our remake/return or cancellation form. We are sorry your smile journey had to end this way, but we do hope we were able to clarify any confusion. You should have received your partial refund 5-7 business days from the date your return was processed

  Customer Answer

  Date: 12/07/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  A partial refund is not a sufficient resolution for the trauma I experienced with dealing with this company. I require a FULL refund  

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************************
  
  
  
  
   
  

  Customer Answer

  Date: 01/04/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
  

  I read and understood the policy way before I placed this order. This ordeal has caused me massive financial and psychological trauma. If I do not receive all of my money, I will move forward with filing a lawsuit. Thank you. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************************
  
  
  
  
   
  

  Business Response

  Date: 01/25/2024

  Thank you for your response, *********. As stated previously, the Pop On Promise details the fees that are kept at each stage of the customer journey. We must uphold our Pop On Promise as described and agreed upon. Your partial refund has been processed per the Pop On Promise Policy. We are sorry your smile journey had to end this way, but we do hope we were able to clarify any confusion regarding your partial refund amount. We cannot offer any additional refund on your purchase at this time. Your refund has already been issued and there is no further action to be taken at this time. 

• Initial Complaint

  Date:11/17/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with Pop On Veneers on 6/19/23 for two spare pairs of upper veneers. The cost was $99 each plus ******** Tax of $14.31 and shipping $17.99. They arrived on 6/30/23. The first pair were great with no fit problems. They broke on 11/16/23, so I took out the second pair. This pair did not fit at all. I called the company to request an adjustment, and the response was that there was a 30 day warranty, and, therefore, there was nothing they could do. I would have to order another pair. As the order was for two of the exact same thing, I would think they would be different sizes. I only tried on the second pair after the first pair broke. All they need to do is make adjustment to the second pair. It is obvious they have not been worn. The company refused to fix their mistake, and I am stuck with a pair that don't fit. I would like the company to admit their error and fix the second pair or returnn my money. Thank you for any help you can give.

  Business Response

  Date: 11/19/2023

  We are so sorry to hear this, ********!  Here at Pop On, we stand by our PopOn Promise which is available here:  ************************************************. Per our Pop On Promise we offer 1 remakes or a return within 30 days of the receipt of your spare veneers. Please keep in mind that each pair of PopOn Veneers are custom-made veneers just for you, so we must account for time, labor, and materials used to create your veneers. Our Pop On promise is included upon purchase, within our correspondence, and a required check of approval when completing our remake/return or cancellation form. The reason for our 30 day remake or return policy is because if you are experiencing fitting or cosmetic issues, that would typically be evident to our clients within the first 30 days of receiving their veneers. Additionally, the longevity of the veneers depends on individual usage and how they are worn on a daily basis. You can also learn more about how to make them last longer by following this link: ********************************************************* . Kindly understand that we are unable to determine the circumstances of how the veneers have been broken after a certain period of time, which is why we must uphold our policy as described. We are sorry your smile journey had to end this way, but we do hope we were able to clarify any confusion surrounding our policies. Kindly reach out to us at ******************************* if you have any additional questions. Thank you!