Reviews

Review Details

• Review fromMelody G

  Date: 06/09/2025

  1 star

  Melody G

  Date: 06/09/2025

  I spent over 450! Got a remake because the bottoms were too tight and the tops werent close to my gums behind my teeth so i was scraping my tongue on them, the second set was even worse! When i asked for a refund for a unsatisfactory product i barely got 170 back! When i reached out to complain they sent a break down and charge you no matter what for everything.. they dont care about you they want money! DO NOT BUY They are scamming people and i unfortunately was one of them

  Pop On Veneers

  Date: 06/10/2025

  We certainly understand your frustration Melody, and would like to provide additional clarification in regards to our policies. Here at Pop On, we stand by our PopOn Promise. The Pop On Promise details the fees that are kept at each stage of the customer journey which you can find here: ************************************************. Our Pop On promise is included upon purchase, within our correspondence, and a required check of approval when completing our remake/return or cancellation form. It is also readily available on our website to view at any time. Please keep in mind that each pair of Pop On Veneers are custom-made veneers just for you, so we must account for time, labor, and materials used to create your veneers. Additionally, per our Pop On Promise we offer up to 2 remakes or a return within 30 days of the receipt of your veneers, and the 30 day warranty restarts after your 1st remake. We are sorry your smile journey had to end this way, but we do hope we were able to clarify any confusion surrounding your partial refund amount and our policies. Kindly reach out to us at ********************************************************* if you have any additional questions. Thank you!
  

• Review fromD. Michele S

  Date: 05/28/2025

  1 star
  A waste of my money. I ordered and paid $300. ******* did not fit. They sent remake and were even worse. When I asked for a refund I was told I could only get a partial refund. I feel like I have been scammed

• Review fromKatie M

  Date: 05/12/2025

  1 star

  Katie M

  Date: 05/12/2025

  This company is a absolute joke they claim you get 2 replacements and that is a lie my husband has had one replacement bc they crack very easily and then his second pair cracked in same place and they claim they only have a 30 day warranty. Clearly they know they are making a c*** product if they expect them to crack and only guarantee for 30 days. They have told me 2 times they would have a supervisor call me and still no call. Beware because they are not accommodating at all horrible customer service and horrible product if you want to spend that kind of money to have them last less that 3 months and that is 2 pairs within that time. Absolute joke they should be shut down from doing business

  Pop On Veneers

  Date: 05/14/2025

  Hi *****, were very sorry to hear about your and your husbands experience, and we completely understand how frustrating this must have been. We never want any of our customers to feel dismissed or unsupported, and its clear we fell short of your expectations for that, we sincerely apologize. To clarify, our Pop On Promise includes one free remake if the initial impression isn't successful, and we also offer a 30-day warranty from the date of delivery to cover any manufacturing issues. While we do everything we can to deliver a high-quality cosmetic product, wear and care can impact durability over time. That said, we recognize that multiple breaks within a short time frame is not the experience we aim to deliver. Its also very concerning to hear that your request for a supervisor call hasnt been followed up on. Thats not the level of service we strive to provide, and well be addressing this internally to ensure it doesnt happen again. If youre open to it, wed appreciate the chance to make this right. Please reach out to us again at ******************************* and reference this review well make sure it gets the proper attention and follow-through. We truly appreciate your feedback and are committed to doing better.

• Review fromAmy W

  Date: 05/10/2025

  1 star

  Amy W

  Date: 05/10/2025

  I paid almost 700 dollars and I couldn't even wear the bottoms because they hurt so bad I wore the tops for a month and they cracked. They told me I could pay another 200 dollars to get a set. That's all they would do. U can get a real top denture for 800 dollars....this place is a scam

  Pop On Veneers

  Date: 05/14/2025

  We appreciate your feedback ***, and we're sorry to hear that your veneers have not met your expectations. We continuously strive to improve our manufacturing processes to ensure consistency and durability across all our veneers. We take your feedback seriously and will investigate the inconsistency in the quality you've mentioned. Our goal is to provide you with a product that not only boosts your confidence but also stands the test of time. The longevity of the veneers depends on individual usage and how they are worn on a daily basis. You can also learn more about how to make them last longer by following this link: *********************************************************. We're committed to resolving as best as we can as described in our Pop On Promise here: ************************************************. Please reach out to us at ******************************* if you have any additional questions. Thank you!
  

• Review fromDawn P

  Date: 04/22/2025

  1 star

  Dawn P

  Date: 04/22/2025

  If I could give them a 0 I would, DO NOT WASTE YOUR TIME OR MONEY THEY ARE A RIP OFF COMPANY!! my first one I got broke within 6 hours and out of the 4 teeth that I have missing they filled 3, I let them know they sent me another remake kit when I finally got the second pair back they filled 2 teeth in out of the 4. So I sent that set in and I just got the last pair back and they still filled in 3 teeth out of 4. This company is a rip off, don't waste your time with them. They don't listen to there customers and don't care to.

  Pop On Veneers

  Date: 04/25/2025

  Hi ****, thank you for sharing your feedback were truly sorry to hear about your experience and understand your frustration. Our goal is always to provide a smile our customers feel confident in, and were sorry to hear that the results didnt meet your expectations. After reviewing your case, it appears that four teeth were filled on your arch including two back molars and the space between a molar and premolar. In some cases where there is a partial tooth present, were limited in how we can fill that area, which may be the source of confusion. Wed love to get this resolved for you. If you're open to sending additional reference photos to ******************************** our team would be happy to take a closer look and work with you on a solution. We appreciate you giving us the opportunity to make things right. Have a great day!

• Review fromKat M

  Date: 04/22/2025

  3 stars

  Kat M

  Date: 04/22/2025

  I'm on day one of my veneers, so keep that in mind. I had window shopped these things for years before I finally pulled the trigger and bought just the top arch. There is definitely gaps and it's going to take Time to get used to. Eating with them seems nearly impossible as they slip when I try. I waited I believe two months total from order to fulfillment. I don't know that the wait was worth it, but I do think they look tasteful. I didn't notice any changes in my speech like it was indicated was possible. I don't think they're terrible, or that the company is as bad as many of these reviews seem to say, but there is room for improvement. I'll edit my review if things change, but I think with time I'll like them better. And no, I won't be sending for remakes. Sending them back in to wait months for a return that isn't even guaranteed to work any better than the first time doesn't sound remotely intriguing to me.

  Pop On Veneers

  Date: 04/24/2025

  Hi Kat,thank you so much for sharing your thoughts and congrats on your new smile! We know that getting used to veneers can take a little time, and were here to support you every step of the way. If you notice any fit or comfort issues as you adjust, please dont hesitate to reach out to our team at ******************************** Just a quick note our standard processing time is typically around 2 weeks after impression approval, though this can vary based on the complexity of your case, our order volume, and quality inspection time. We appreciate your patience through the process! Also, we want to make sure you're aware that every customer is covered under our ****** warranty from the day you receive your veneers. We offer up to 2 remakes, and that 30-day period resets upon receiving a remake. If theres anything thats making the adjustment difficult, we recommend reaching out within that window so we can assist you promptly and make things right. Thanks again for being part of the Pop On Family were cheering you on as you get used to your smile, and were just an email away if you need us!

• Review fromMeghan S

  Date: 04/10/2025

  1 star
  I thought this company actually cared about their customers they sure fooled me!! While I'm going through some serious medical issues right now they are scamming me taking their time, to run out the clock so they don't have to refund. I had no problem paying everything I owe but they want me to give ANOTHER down payment when they haven't even started making my vaneers yet! I'm laying in the hospital and showed them screenshots that someone stole my identity so all my cards were frozen so you would think they would have some compassion and just charge me what I owe but no they want me to sign back up and pay the down payment again. Just evil I have made so many payments and just missed one! One payment and like I said I haven't even recieved the freaking vaneers yet because they are taking so long I ordered in February its now April 10th! A good company would just wave the down payment fee and make the ******* but after all the comments about how fake they look maybe I just saved myself from wasting even more money. Just an FYI for anyone that doesn't know I'll be spreading the word on all my social media that their 30 day warranty does not mean you get a full refund like people think they do not give full refunds back and everyone should know this I already had to inform a couple people that were talking about buying these until I told them they won't ever get a full refund no matter what! They thought the 30 day promise meant they would get a full refund smh

• Review fromNashea G

  Date: 04/08/2025

  1 star

  Nashea G

  Date: 04/08/2025

  They lie about their specials and the teeth you will receive are s***** plastic that won't last longer than 2 months. They couldn't care any less about customers being satisfied or even close to it. Would not recommend 0/10 stars. If you feel like spending hundreds of $ every 2 months (or less) and work with a company that only cares for getting your money, this is the place for you!

  Pop On Veneers

  Date: 04/09/2025

  Hi ******, thanks for sharing your feedback. Were sorry to hear about your experience, and we want to clarify that we do our best to communicate any changes in pricing ahead of time, as mentioned in our emails. After reviewing your account, were offering a one-time courtesy to honor the previous pricing. However, we want to point out that the email did clearly indicate the pricing would be changing after a certain date. We value your feedback and are happy to assist you furtherplease check your email inbox for instructions on how you'd like to proceed. Let us know if you have any additional questions.
  

• Review fromTanya R

  Date: 03/31/2025

  3 stars
  I lost $300 with the company no veneers They kept sending new impressions and saying they didn't turn out right

• Review fromDaniel P

  Date: 03/24/2025

  1 star

  Daniel P

  Date: 03/24/2025

  ****** even received the product yet (since January) but I hope the product is better than their service squads ! Oh and WHEN I had enough of their treatment make sure you know you will not receive your full refund! $99 for this $99 for that. So Im not gunna eat their back end fees.But ************ treated me so sarcastically ! One mistake after another! Since January this unprofessional squad of a company delievers one excuse after excuse! Then tries to gas light it as being my fault !I literally think they are all laughing at me and playing games!

  Pop On Veneers

  Date: 03/25/2025

  We have attempted to look up your order details with the email and name provided here on BBB, however, we were unable to locate your account with the provided information. We would need either the email used to purchase, the order number (begins with 88), or the name on the account. You can also email us directly at ******************************* and request a remake or a return within 30 days of the receipt of your veneers. Certainly reach out to us if we can help in any way within our policy description. We're here for you! Have a wonderful day!