Reviews

Review Details

• Review fromTom E

  Date: 03/19/2025

  1 star

  Tom E

  Date: 03/19/2025

  Pop on veneers is a sketchy company that uses false advertising and took my money through a third-party app before Id finalized purchase. Still waiting to get my money back.

  Pop On Veneers

  Date: 03/20/2025

  We take concerns like this seriously and want to assure you that were looking into this. Before an order is placed, customers must enter their shipping information, payment details, and confirm their purchasewe are not authorized to process any orders without a customers consent. That said, our finance department has escalated your order and will be reaching out to you via email regarding the cancellation. Since your impression kit is already on its way, please be sure to return it unopened within 30 days to receive your full refund. If you have any further questions, feel free to reach outwere happy to help.
  

• Review fromHeather B

  Date: 03/09/2025

  1 star

  Heather B

  Date: 03/09/2025

  This place is a total scam and I gave them several tries to make it right. They dont even honor a full refund its partial or 2 remakes. I thought Id give them a chance to make it all right and remake my veneers because they were bulky huge and so glossy they looked like howdy doodys smile. Plus they were so tight the first set I couldnt get them off my teeth I had to get another remake. So remake number two I was very specific like asking a genie for a wish and still came back nothing like what I said and my kids laughed and said whats on your teeth. I tried to take them off and the bottom set tore and now cuts into my lip. I never wear them because they look so ridiculous and they wont refund. So I paid $763 for a box that sits on my shelves. They wont do anything to help and I cant even wear them they are embarrassing.

  Pop On Veneers

  Date: 03/11/2025

  Hi *******,
  
  We truly regret to hear that your experience has not met your expectations. Our goal is always to provide a product that helps our customers smile with confidence, and we appreciate the opportunity to work with you on multiple remakes to achieve your desired fit and look.
  
  To clarify, when you first reached out for a remake on 02/22/2024, the required form was not submitted until 03/27/2024over a month laterplacing it outside our 30-day warranty period. Our warranty is designed to ensure that any fit or aesthetic concerns are addressed within 30 days of receiving your veneers, as this is when any issues would typically be evident.
  
  Despite the warranty expiration, when you reached out again on 04/15/2024, expressing concerns, we escalated your case to our supervisors. As a courtesy, we approved a complimentary remake outside of warranty on 04/16/2024. Following this, once you received your remake, you submitted another form on 05/18/2024 requesting a second remake and a color change. Although you were significantly beyond the warranty period, we still processed a second complimentary remake on 05/21/2024 in an effort to ensure your satisfaction.
  
  We always strive to go above and beyond for our customers, and while we understand your disappointment, we hope this provides clarity on the steps we took to accommodate your concerns. If you have any further questions, were happy to assist.

  Pop On Veneers

  Date: 03/11/2025

  Hi *******,
  
  We truly regret to hear that your experience has not met your expectations. Our goal is always to provide a product that helps our customers smile with confidence, and we appreciate the opportunity to work with you on multiple remakes to achieve your desired fit and look.
  
  To clarify, when you first reached out for a remake on 02/22/2024, the required form was not submitted until 03/27/2024over a month laterplacing it outside our 30-day warranty period. Our warranty is designed to ensure that any fit or aesthetic concerns are addressed within 30 days of receiving your veneers, as this is when any issues would typically be evident.
  
  Despite the warranty expiration, when you reached out again on 04/15/2024, expressing concerns, we escalated your case to our supervisors. As a courtesy, we approved a complimentary remake outside of warranty on 04/16/2024. Following this, once you received your remake, you submitted another form on 05/18/2024 requesting a second remake and a color change. Although you were significantly beyond the warranty period, we still processed a second complimentary remake on 05/21/2024 in an effort to ensure your satisfaction.
  
  We always strive to go above and beyond for our customers, and while we understand your disappointment, we hope this provides clarity on the steps we took to accommodate your concerns. If you have any further questions, were happy to assist.

• Review fromNicole L

  Date: 03/06/2025

  1 star
  If I could give 0 stars I most definitely would! I ACCIDENTALLY purchased a set of veneers.. I was actually just trying to see how much it would be all together and if I decided to do it, I would use my FHA benefit card. Somehow the purchase went through and charged my debit card $360!!!!!!!! I called them IMMEDIATELY To ask them to cancel/void the transaction. They told me the same BS about I would have to go through their finance department and they can only be reached my email. They sent me an email back asking if I really wanted to cancel. Of course I replied YES! Then they SHIPPED the impression kit (AFTER I SPOKE TO THEM TWICE AS WELL AS 2 EMAILS)! They did this and have the 24 hour policy so that the money comes out of my account and now they can charge me $49!!! I posted a comment on ******** and they blocked me!!!!!!! That is why you only see POSITIVE comments!

• Review fromErika H

  Date: 01/16/2025

  1 star
  Pop on smiles is a scam all you guys want is to **** more money out of me and I have no idea if this remake was even gonna work and not just brake again I could not even wear the bottoms and the tops broke within a week if they were a good fit and a worthy product I would have stayed up on my payment plan but I already paid 299 for a product I do not even have I was not going to pay another 80.00$ for something that broke within a week and like I said bottoms never worked they hurt so I have been looking in the mail everyday I missed going out for Christmas and new years and my birthday because they stopped my remake because I did not give them more money for something that was not right to begin with they should have at least sent me the top ones since they got $299 of my money and they have the deal for the top for $299 so really they are just being greedy and I dont have a product to show for what I already paid them for they got their money were is my top teeth at least who in there right mind is going to pay more money for something that broke within a week of wearing, and the bottoms never worked they actually hurt and the top looked good but were loose in the back so they broke but only after changing my teeth positioning so I could not put my partial retainer back in so I have not left the house since requested a remake with urgency because I had no front teeth on one side and they stopped making my remake because they did not receive more money I dont even know if it was worth the money I already paid 299$ its crazy and they could care less that I lost my retainer fit so I am a hermit for almost two months now because of all this I am very disappointed and I was looking online and can see other companys that are way cheaper and probably have way better customer satisfaction and appreciation because pop on smiles are greedy money hungry frauds that dont care that there customers are happy they just want more money I want my top teeth I paid for

• Review fromHolly A

  Date: 01/01/2025

  1 star

  Holly A

  Date: 01/01/2025

  So you wanna block me on ******** for leaving an honest bad review?!?!Listen people, DO NOT ORDER FROM THIS COMPANY !!They make you agree to a 30 day promise. Then after the 30 days, if anything happens or if like me, mine started hurting out of nowhere, they refused to give me a refund or help me. They also look fake !!Do not use this company!

  Pop On Veneers

  Date: 01/06/2025

  Hi *****. Were truly sorry to hear about your experience. At Pop On Veneers, our goal is to provide the best possible service, and we value all feedback as it helps us continually improve. We understand your frustration and appreciate you taking the time to share your thoughts. We'd like to address our 30-day warranty applies to the original pair of veneers upon receipt, but we do offer up to two remakes, and the 30-day warranty period restarts once you receive your first remake. This policy is in place because any fitting or cosmetic issues typically become apparent within the first 30 days. After this period, it becomes more challenging to assess how the veneers may have been damaged due to various factors outside our control. For tips on how to make your veneers last longer, we encourage you to check out our *********** here: *********************************************************. Were sorry your experience didnt meet your expectations, and we hope this explanation clears up any confusion surrounding our policies. If you have any further questions or concerns, please feel free to reach out to us at ******************************** Thank you for your feedback.
  
  
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• Review fromJenniffer M

  Date: 12/31/2024

  1 star

  Jenniffer M

  Date: 12/31/2024

  I leave a one star review just to leave a bad review. This company sent me "veneers" that didn't fit. When I contacted the company they never got back to me. They send me constant texts to buy more things though! It's the biggest waste of money I've ever seen. And I can't even get my money back.

  Pop On Veneers

  Date: 01/06/2025

  We appreciate your feedback, and we're sorry to hear that your veneers aren't meeting your expectations ********. Rest assured, we're dedicated to assisting you in any way we can. We see we did responded to your inquiry on 08/27/2024. Kindly check your email for additional assistance. Our priority is to ensure you're satisfied with your new smile, and if there's an issue, we're committed to resolving as best as we can as described in our Pop On Promise here: ************************************************. We're here to support you throughout the process. Thank you, and we hope you have a wonderful day!

• Review fromJason H

  Date: 12/08/2024

  1 star
  I was considering getting PopOn veneers for Christmas. I am SO glad I read the reviews here on the BBB website as well as reviews of trustpilot. It's clear this company is predatory & only out to take your money. What is especially telling are the callous responses left by "customer service" in regards to 1-star reviews left by customers. While PopOn may legally be within their rights the way they scam customers, it's an extremely bad look & these responses from "customer service" show just how anti-consumer the company really is. "Customer service" repeatedly uses the "Pop On Promise" as a get-out-of-jail free card for the shoddy workmanship of their product. PopOn Veneers has ZERO incentive to make your veneers right. Quite the opposite in fact. You're paying every time they send you an impression kit. There's ZERO oversight, so PopOn can just claim with no evidence that your impressions weren't valid, & then they get to charge you again for another kit. When your impressions actually are useable, the company has no vested interest in making your veneers actually fit. Per their get-out-of-jail-free "PopOn Promise" they'll remake your veneers twice. If they make them wrong twice, which is often the case, the customer is just screwed. This is a company that will make your veneers wrong twice, & then have the chutzpah to say "you get a 70% discount on the next set", which is likely to be just as messed up as the first two sets, because there's no oversight nor commitment to quality control. One common thread I've seen customers bring up is that PopOn Veneers look cheap, like "Halloween teeth" or "Vampire teeth". Funny how "customer service" NEVER responds to these claims. It's clear you'll be getting low-quality veneers that don't fit right from this company. It's clear they'll nickel-and-dime you for every impression kit sent out and veneers returned. It's clear this company has no vested interest in making a quality product, they're only interested in your money.

• Review fromLeon P

  Date: 12/06/2024

  1 star
  Hi I wish i could say something good about the so called pop on smile ,I had them for two weeks and the upper set broke right in the center,the bottoms broke two weeks later.this company is a straight up con, dont throw away your money.i should have just burned my money it would have been more fum

• Review fromJen K

  Date: 12/02/2024

  1 star
  Bought and paid for a set of uppers and lowers. There is a reason they only give a 30-day warranty. It's because the product will not last very long after that point. The bottoms cracked within 60 days of purchase and now can't be used. The uppers just cracked a few days ago. In less than 4 months, a $600 investment is not only worthless, but because my husband wasn't aware of a form to fill out, they want an additional $140 to replace them. I would think after $600 that should be enough money. They send you all these messages wanting more and more money. I promise I will spend every single day making sure people DO NOT purchase from this company. I will also plan to dispute the charge with my credit card company and let that be your problem. When someone pays $600 for something it better last a lot longer that 4 months! And then to demand more money!! People are already tapped just trying to get a decent looking mouth and your company is just as crooked as the dentists who money ****** people as well.

• Review fromSusan C

  Date: 10/22/2024

  1 star

  Susan C

  Date: 10/22/2024

  BUYER BEWARE!! I placed an order in the summer for which I enrolled in the payment plan. I received the impression molds, sent them back and they told me the impressions were not good enough. So then they sent me another set of impression molds. By this point, more of my teeth broke so I had to visit the dentist anyway. I needed to get a FULL MOUTH EXTRACTION and a full set of dentures that I am now making payments on. When I tried to cancel my Pop On order, I was told it was too late. This company has already received 5 of 6 payments, nearly $600 from me for ABSOLUTELY NOTHING. I'd have been willing to pay even $100 to cover the impression molds and postage, and in order to get out of throwing so much more money down the toilet. Now I'm dealing with the unexpected trauma of losing all my teeth, $13k in those associated expenses, and yet PopOnSmiles LLC is happily stealing monthly payments from me. RIP OFF!!!!!!!

  Pop On Veneers

  Date: 10/23/2024

  We are so sorry to hear this *****. At Pop On Veneers, we aim to give our customers the best experience possible- especially when assisting with any questions or concerns. Feedback from our customers is how we continue to learn and improve our services. We see we have responded to your inquiry on 09/18/2024 and 09/29/2024. Kindly check your email to continue your cancellation. Our priority is to ensure you're satisfied with your new smile, and if there's an issue, we're committed to resolving as best as we can as described in our Pop On Promise here: ************************************************. We're here to support you throughout the process. Thank you, and we hope you have a wonderful day!