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Business Profile

Virtual Assistant Employment

Fancy Hands, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Virtual Assistant Employment.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/18/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Fancy Hands is misleading and completely disregarding customer satisfaction when monthly membership is being canceled. I took proper steps to remove my membership because I wouldn't use the service again for a while. I was charged for the next month, and contacted their customer service. They told me my account will still be valid however my membership will be closed. I asked for a refund, they said they couldnt as the payment already went through. I expected to use my credits for the service then since I was billed for the month, however now they told me the credits are expired. This was highly inappropriate and essentially billed me without services being rendered, I need either the credits that I paid for using the service, or a refund of the money for services not being rendered.

  • Initial Complaint

    Date:08/29/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Did not authorize payment - simply requested a benefit of getting 25% off from my Founder's Card membership but did NOT request service (nor did I receive any service). Impossible to get in touch with a human via phone. Email-based response was filled with snark - but the real issue is that I never requested any services from them!Total charges of $53.96

    Customer Answer

    Date: 09/22/2022

    Better Business Bureau:

    At this time, I have not been contacted by Fancy Hands, Inc. regarding complaint ID ********.

    Sincerely,

    ***************************

Fancy Hands, Inc. is NOT a BBB Accredited Business.

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