Web Hosting
DigitalOcean LLCThis business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 28 total complaints in the last 3 years.
- 12 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/02/2024
Type:Product IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In September and October 2023, I contacted DigitalOcean through ******** email, and a support ticket about violations of their terms of service. The part I was concerned with is quoted below. I informed them that one of their customers was hosting a forum on which several members were abusing two people. I provided them links but they told me since it was not easily accessible that they wouldn't do anything. I even offered them screenshots. Evidence of the harassment is still on the website and members of the organization mocked the few people that requested it be removed. It's defamatory and against the **** but DO has washed their hands of the matter."Violent, Harassing, or Abusive Content. Content that incites or threatens violence against any person, promotes terrorism, is intended to harass, abuse or invade the privacy of any individual, creates a risk to the physical safety or health of any individual or to public safety or health, or that threatens or encourages harm on the basis of race, ethnicity, national origin, religion, caste, sexual orientation, ***, gender, gender identity, serious disease or disability, or immigration status."Customer Answer
Date: 01/31/2024
Better Business Bureau:
At this time, I have not been contacted by DigitalOcean LLC regarding complaint ID ********. I haven't heard from them for months. If you want to see the correspondence from then, just tell me and I'll upload it.
Sincerely,
*** ********Initial Complaint
Date:12/19/2023
Type:Service or Repair IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dear BBB,I am writing to bring to your attention a critical issue we have encountered with a cloud service provider, DigitalOcean, and to request an investigation into their business practices, which we believe *** violate consumer protection laws.As the Islam Inshassi of Diswitch, a IT and ************* we have relied on DigitalOcean for cloud hosting services. Recently, without prior notice or a clear explanation, our account was locked, and access to vital business data was restricted. This abrupt action has not only disrupted our business operations but has also raised serious concerns about the reliability and ethics of DigitalOcean's practices.We have attempted to resolve this issue directly with DigitalOcean but have been met with inadequate responses and a lack of transparency. The inability to access our data, which is critical for our operations, poses a significant risk to our business and affects our clientele, including over 33 large companies and a government entity.Given the BBB's role in protecting consumers from unfair or deceptive business practices, we believe this situation warrants your attention. The lack of prior warning, clarity, and adequate customer support from ********************** *** constitute an unfair business practice, impacting not only our company but potentially other customers as well.We request the BBB to investigate this matter to ensure that DigitalOcean is adhering to fair business practices and to protect the rights of consumers who depend on cloud services for their critical business operations.Attached, you will find relevant documentation of our correspondence with DigitalOcean and records of the service disruption.We appreciate your attention to this urgent matter and look forward to your support in ensuring fair and ethical practices in the cloud service industry.Sincerely,************** *************Customer Answer
Date: 01/13/2024
At this time, I have been contacted directly by DigitalOcean LLC regarding complaint ID ********, however my complaint has NOT been resolved because:
[Your Answer Here]
The company has force me to pay money even for the time where the servers was locked! they were abusing me , so I paid the money just to take the code and they offered me 48 hours to do that while it was not enough and we asked for more time then they disappeared again and never asked to continue the back up, they should be responsible for all the loses for all my customers who were unable to access there data and their portal for more than 10 days!
its the worst experience I ever had in my life, I think all th world should be know about this experience and so they can avoid dealing with such a company.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***** ********
Customer Answer
Date: 02/06/2024
Better Business Bureau:
At this time, I have not been contacted by DigitalOcean LLC regarding complaint ID ********.
Sincerely,
***** ********Initial Complaint
Date:12/05/2023
Type:Service or Repair IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We have been billed for services by Digitalocean. We never signed up for anything with them and have tried resolving thru our bank, changed our debit card number and it has happened again. Nov. 30,2023 we were charged ***** . I have tried contacting them but there is no phone contact available and everything else goes on an account you sign into. Since we do not have an account, this is no help. Do you have a way to contact them and have them stop billing us? Thank you for your help. ************ is the best number.Initial Complaint
Date:09/15/2023
Type:Billing IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Like other posts here, Digital Ocean started charging my card without authorization. I have a legit account that is billed to a different card. Despite sending screenshots, statements and correctly reporting their verification charge, they continue to insist that they are not charging my card.The first charge was $50, then $15.59. I reported it three weeks ago and they still refuse to address it. Disputing charges like this with Amex typically result in them calling the vendor who will tell them it is a legitimate charge. I am running out of patience.Customer Answer
Date: 10/10/2023
Better Business Bureau:
At this time, I have not been contacted by DigitalOcean LLC regarding complaint ID ********.
Sincerely,
*******************Initial Complaint
Date:07/31/2023
Type:Billing IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Three unauthorized charges to me Amex card. **** for $50, 6/30 for $82.25, and 7/28 for $50. I have disputed the charges with Amex, but I wonder how many other people were, and are being cheated.Initial Complaint
Date:07/19/2023
Type:Sales and Advertising IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
To whom it may concern, Digital Ocean is hosting a site (spytox) which is providing the name of child and and personal information. I have requested many times for this company to remove this information. Spytox has not removed the information. I received the hosting information the ******* state attorney office in reference to this. This is against the law and the company should remove this information. This hosting website can remove the information due to a child or abuse.Customer Answer
Date: 07/19/2023
The information needs to removedposting information of a child or abuse is against the lawInitial Complaint
Date:02/13/2023
Type:Product IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a subscription with Digital Ocean for several years for my company website. I have tried several times over the last year but have not had success. What happens is they send me an email, after I contact their sales ***** since there is not support contact or phone number to call, and they send me a password rest link to reset my password, which only puts me in a loop of the login page time after time. So I started disputing their monthly charge on my credit card which I will continue to do. When ** started doing this they sent an email about how they sent the following email: "** ******** * ****** **** *** ****** **** ********* **** *** ** **** ******** *** **** ********* ** ***** ** ******* *********** ********* ****** *** ** ***** **** ** ** **** ** *** ****** ***** ** ******* *** **** ********* ******* *** *** ******** *********** ** *** **** *** ****** ******* **** **** ** **** ****** ** ******* *** *********** ****** *** **** ** ******* *** **** ************* ********** **** *** ********** ** ******** ** ******** *** **** *** ***** **** ** ******** ** *************** *** ***** ** **** **** *** ***** *** ****** **** ************** ****** **** ** ** ** **** **** **** ******** ** ** **** **** ********** *** ** **** ** *** ******* *** **** ******** *********** ****** ********** ** ** *** **** **** **** ** **** ****** ** **** *** ***** **** *** ******* ** ************ *************** ****** ******** ******** ********************** ********This has happened on several occasions and I consider it fraud since there is no mechanism to either cancel my subscription. Please help facilitate a resolution and hold them accountable for their fraudulent behavior. You will find on the complaint reviews several exact, same complaints as mine. Thank you, *****************************Customer Answer
Date: 03/10/2023
At this time, I have been contacted directly by DigitalOcean LLC regarding complaint ID ********, however my complaint has NOT been resolved because:
They continue to bill me and I paste below the two emails I received, one a receipt for the bill, the second giving me links to initiate a ticket. I will NOT click on any links this company offers since I have no trust in their practices. I have offered to talk to someone and asked for a phone number for which they do not offer one.
Payment Receipt
***** **** ** * ******* *** **** ****** ************ ******** ************ ******* * *********** ******* ****** ************ ******************************************************************************************** ** **** **** ******* ******* ****** ******** ** ******* ******** **** *** ***** ** ***** ***** ******** ** ********** **** ********* ***** ******* **** ************ **** ********** *** *** ***** *** *** *** ** *** ******* **** *** **** *********** ***** *** *** ********** ************* *** ******* **** ** ********* ** ***** * **** ***** **** * ***** ** *** ***** **** ** *** **** * ****** **** ** ** **** ******* ** **** * ******* ******* **** **** **** ****** ** ***** ** *** ******* **** ***** ***** ********************************************** ***** **** ** ** **** ******** ** ****** ****** ******* ******* *** ******* *** ******* **** *** ***************************************************** ** ****** ***** ** *** **** ****** ** *** * ****** *** ***** ** * **** ****** ** ************* ****** *** ******* ** *** ******** ********** ***** ***************************************************** ** ******* ***** **** ********* ***** ********* *** ******* ****** ******** *** **** ******** ** ************* *** **** ** ********* ******* ** **** ** ***** ***************************************************** *** **** ** ** ********* *********** ***** ** *** ***** *** *** ** *** ******* ****** ********* **** ************ ***** *************************************************************************************** *** ****** *********In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*****************************
Initial Complaint
Date:01/26/2023
Type:Customer Service IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was surprised to see charges to my **************** credit card by a company I have never heard of called Digital Ocean. I have a recurring charge of $56.08 once every month since July 2022. I realized I was being charged this monthly fee in December of 2022. I immediately looked up the website to learn that they were a cloud computing service. I have never purchased services or a subscription from this company. Without success, I tried to contact the company to find out why I was being billed and how they got my information. There is no way to contact them unless you have an account. Since I never created an account I have no way of connecting with them. There is no phone number. I immediately alerted **************** who tried to contact Digital Ocean and they have not been able to reach anyone at the company. I have never received an email or any other correspondence confirming a subscription from this company. I have never received any sort of invoice or statement for the amounts that I am being charged or any explanation of billing. Trying to get any information is like hitting a brick wall. It is a red flag that a company can charge me without my permission and without providing any statement of accounts. I think this is a scam and I am looking into all legal remedies. I have no documentation from this company because I never created an account.Initial Complaint
Date:10/06/2022
Type:Billing IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Digital ******************** are showing up on my NEW debit card statement I only opened in March of 2022 07/05/2022ExpenseDigital Clean SFGUSA OPERATING CHECKING (****) - 1$5.00 08/02/2022Expense Digital Clean RECURRING ATM DEBIT - DDASFGUSA OPERATING CHECKING (****) - 1$6.00 08/02/2022Expense ************ RECURRING ATM DEBIT - DDA SFGUSA OPERATING CHECKING (****) - 1$5.50 09/02/2022Expense Digital Clean DIGITALOCEAN.COM DIGITALOCEAN. ** C#****SFGUSA OPERATING CHECKING (****) - 1 $6.00 09/02/2022Expense Server PilotSERVERPILOT.IO HTTPSSERVERPI WA C#****SFGUSA OPERATING CHECKING (****) - 1$5.50 I think this might be FRAUD and might be happening to a lot of people.Initial Complaint
Date:07/05/2022
Type:Billing IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was charged by this company after a data breach in their system. I have never used it a day in my life.
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