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Business Profile

Weight Loss

Calibrate Health, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Weight Loss.

Complaints

Customer Complaints Summary

  • 1,109 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/13/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is the message I have sent to Calibrate on 7/13/22. My experience with Calibrate has not been as was discussed or advertised prior to joining and I will be making my 2nd payment next week. Your company misrepresents availability of the drugs. It appears no effort has been made to get any GLP-1 medication approved as of yet. But according to a message received from your company 2 days ago you are working closely with my insurance company. This is false information. After discussing with my pharmacist yesterday , these meds will not be covered by my insurance. I also spoke to my insurance company on 7/12 & no one from Calibrate or anyone affiliated with calibrate has even contacted my insurance regarding **************** has been 8 weeks since I signed up. After speaking to my insurance company these meds will NOT be covered. Your company is misleading customers. Calibrate has not done anything in regards to obtaining any medication (other than metformin) or even contacted my insurance about medications. It appears you are using a bait & switch method of business. You have obviously received my payment in full d/t me acquiring an affirm loan. You are certainly providing very poor customer service and not at all doing what is promised or guaranteed in the company statement. I wish to cancel Calibrate services and money be refunded as mine was set up for full payment to Calibrate using affirm monthly payment on my behalf. This matter will be reported to the better business bureau as well for further evaluation of this company. Response from calibrate on refunding my money in a timely matter is expected.

    Customer Answer

    Date: 07/22/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***************************



     

  • Initial Complaint

    Date:07/13/2022

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After having the metabolic assessment back in March, I joined Calibrate on June 5, 2022. I had been prescribed a GLP-1 after the original metabolic assessment. As June passed, I assumed (and would have been correct to assume) that Calibrate was working on getting my GLP-1 approved by my insurance, as the core of their program is the guarantee that I would only pay $25 per month for a GLP-1. On July 1 I was informed that they were no longer working with the pharmacy concierge which was managing approvals through the insurance. They also informed that no work had been done on getting my GLP-1 approved. I responded to this email on July 6 requesting a full refund as they were not performing as promised. Though Calibrate guarantees they will respond to service requests within three business days, I have not heard back from them (five business days after my email). I am requesting a full refund at this time.

    Customer Answer

    Date: 08/07/2022

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Calibrate Health, Inc. has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    ***************************

  • Initial Complaint

    Date:07/13/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I joined Calibrate in May 2022 and had been pleased with the service until the program continued to put off or make excuses for why I had not received my prescriptions yet. Without the prescriptions, I would have never signed up for the program. (Its basically eat better and move more.) I reached out through their app to request an update on June 28, 2022. I received my first of two medications on June 30th. On July 1, an email from Calibrate stated they would need an additional six weeks to sort out my second prescription and that they apologize and acknowledge this does not reflect the kind of member experience that meets our standards. I requested a refund on July 2, 2022 and have yet to receive a reply from them other than the standard automated reply. I have also researched their refund policy and was shocked to see that it was updated on June 20, 2022 which is after I joined. This feels dishonest as I was not informed of the update and have no real way of contacting them for a resolution. Ive sent several requests through the app and via email.

    Customer Answer

    Date: 08/08/2022

    Better Business Bureau:

    At this time, I have not been contacted by Calibrate Health, Inc. regarding complaint ID ********.

    Sincerely,

    *********************

    Business Response

    Date: 03/09/2023

    Member was informed of their full refund of $1321 on 8/15/22 and has since exited our program. We consider this complaint to be resolved.

  • Initial Complaint

    Date:07/12/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I joined Calibrate at the beginning of 2022 after asking extensive questions about their program, a key component of which involved GLP-1 medication for weight loss. I asked numerous questions about the medication, it's timing, and the process for which it would be delivered. and they on numerous occasions before and after signing up assured me that they had a thorough and diligent process for it and to ensure timely supply, The medication process was sometimes sloppy, particularly when it came to dose changes, but seemed to somewhat work until May of 2022. Since late May of ****, the company has appeared to have gone into a major tailspin; I have not received my medication, or even the dosage changes that were prescribed and am now behind on doses, very adversely affecting the whole program for me. Their pharmacy company has disowned them and says they no longer work with Calibrate. Their customer service and physician support channels have gone completely radio silent and have not even had the dignity or decency to respond.

    Customer Answer

    Date: 08/06/2022

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Calibrate Health, Inc. has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    ***********************************

  • Initial Complaint

    Date:07/12/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been a member of Callibrate since January 2022. Their customer service is by far the worst I have encountered. The recent issue is their inability to provide the medication they prescribed and I have been taking. They are over a week late for delivery of Ozempic which was approved by my ****************** When I reached out to **************** via the purple bubble on the app - they message wont go through. When I called their customer service line, leave a message, I get no response. When I contacted ******** I was told they no longer support Callibrate customers. I have attempted to contact Callibrate for over 5 days and get nothing. My last resort was to contact my Coach to see if she could intervene for me. Is Callibrate going out of business? Im not sure why they wont respond. I want the medication that I have fully paid for or I want a full refund of the program. Callibrate has not lived up to their promises.

    Business Response

    Date: 03/09/2023

    This member had a refill issue with one of our 3rd party vendors, True Pill. We confirmed that this member's refill was delivered on 7/12/22 and followed up with member directly. Member completed their first year, and signed up for a second year which is active. We consider this complaint to be resolved. 

Calibrate Health, Inc. is NOT a BBB Accredited Business.

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