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Business Profile

Weight Loss

Calibrate Health, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Weight Loss.

Reviews

Customer Review Ratings

1.08

Average of 160 Customer Reviews

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Review Details

  • Jared W

    Date: 06/11/2025

    This is a complete joke and a waste of time and money. They gave little effort getting my GLP-1 approved. I had to push them to do it. They did not even push back on the insurance companies when the denials came through as they said they would. $600 down the drain.

  • Susan L

    Date: 04/21/2025

    Susan L

    Date: 04/21/2025

    I had done this program about 1-2 years ago and the current program is terrible. Customer support is a joke and gives robot answers, unable to reach an actual live person. Stated medicine is 25 or less and gave me a price of almost 700. Complete waste of money and take no accountability for their actions, just take your money and hide. 0/10 recommendations.

    Calibrate Health, Inc.

    Date: 04/22/2025

    This member is actively being assisted in Support. For further assistance please continue to reach out directly through our Support Channels.

    Member would not be refund eligible under the Terms and Conditions in which they consented upon joining. Additionally, as Calibrate cannot control medication access, inventory, or prices, we do not guarantee medication in any of our programs. 

    ********************************************************************************

  • Nancy V

    Date: 02/12/2025

    1-Virtually no customer service. All chat bot. 2- Estimated 10 days to obtain weight loss meds approval. 3- Substandard app. 4- waste of time and money.

  • Kimberly B

    Date: 01/23/2025

    Kimberly B

    Date: 01/23/2025

    Zero rating actually. DO NOT JOIN! Nightmare to try to reach anyone. I have been calling and emailing for many months without response to cancel. I never had a consult, labs, or meds by choice and waited as needed to cancel but they continually charge me for over a year! You can only leave a message and they dont answer e-mails or calls. Disputing charges, filing a BBB complaint today, utilizing the fraud department at *** also. Now taking to social media to warn others. ******!

    Calibrate Health, Inc.

    Date: 01/24/2025

    Hi, ********. We have received your messages regarding canceling your account, however, in each of our responses we have indicated that there is no account on file for you, no payments made from a person by your name or associate to the email address you have written into us from. If you believe this information to be inaccurate, we would gladly open a complete investigation into your account if one was created. 

    We look forward to resolving this with you. Please email *********************************** if you have any additional information you can provide. Thank you. 

  • Emily G

    Date: 12/18/2024

    Please stay FAR away. I was with this company for three years, but they are incredibly inconsistent. They are very slow to respond to the support chat and you cannot talk to a live person on the phone (always a voicemail.) I requested a refill on the 23rd of Nov and to this day still have not received this. I have been out of medication for weeks! They sent lab orders three times to a lab I don’t even use even though I’d had labs drawn and faxed to them. After three weeks of no response I requested to cancel and get a refund for the 129 charged that day and they refused because I did not request this 7 days before the charge when they weren’t responding to messages anyway! They did offer me a free month, but what is the point of another month with no support! This company is shady, poorly run and honestly a waste of your hard earned money. They even admitted to me that “you deserve better.”

  • Kaitlin O

    Date: 10/22/2024

    Kaitlin O

    Date: 10/22/2024

    Ive only been a part of the program for a little over two months and it started off really positively. Ive finished my first month of prescriptions and it has been working well. Unfortunately this last week has been incredibly difficult. I need my refill and dosage change for my prescription and I have had no response back. I need to take my next dosage in a couple of days and I have no idea if its even coming. I feel VERY uncomfortable starting a new drug and not being able to properly continue taking it on time. Im worried how my body will respond to the abrupt end. Its honestly frightening how little care is taken to make sure your customers are taken care of, especially involving drugs.

    Calibrate Health, Inc.

    Date: 10/23/2024

    A member of our Support Team will be reaching out to you in our Calibrate app to assist you with these concerns.

  • Britney M

    Date: 05/13/2024

    Year 1 was amazing, year 2 has been a joke. Poor customer service, poor turn around time for resolving issues like review of lab, prescription assistance, etcNo way to reach anyone by phone. The app is terrible. Feel like I have them the money for year 2 and got literally nothing in return. Honesty, just glad its almost over.

  • Suzanne M

    Date: 02/12/2024

    Suzanne M

    Date: 02/12/2024

    Same as everyone else - this should be robbery. They want to keep charging you for a service they do not perform. I was back and forth through the stupid app to get my prescription refilled and it was back and forth for months until I finally gave up and stopped the automatic payments through affirm. They finally contacted when they stopped getting the money. There is NO one to call. Now I am back and forth w affirm even though I have disputed the charges and sent documentation. I should be a class action lawsuit.

    Calibrate Health, Inc.

    Date: 02/13/2024

    Thank you for sharing your feedback with us. Your concerns are important to us, and we would like the opportunity to address them directly. Our dedicated Support team will be reaching out to you, so we can better understand the issues you encountered and work together towards a resolution.

    Your feedback is invaluable as we continuously strive to enhance our services and surpass our customers' expectations. Rest assured, we are fully dedicated to ensuring that every interaction with Calibrate is a positive one.

    We apologize for any inconvenience caused and sincerely appreciate your understanding.


  • Jan K

    Date: 02/09/2024

    Jan K

    Date: 02/09/2024

    Support is horrible. Impossible to get a human. It takes a month plus to get prescription help. I am 40 days waiting for them to contact my new insurance for approval with zero activity. I have had this experience multiple times now where support issues go on for weeks and when related to getting a medication it is a big issue. Go with weight watchers or a company that can actually provide support

    Calibrate Health, Inc.

    Date: 02/12/2024

    Thank you for sharing your feedback with us. Your concerns are important to us, and we would like the opportunity to address them directly. Please reach out to our dedicated Support team at ************************************ so we can better understand the issues you encountered and work together towards a resolution.
    Your feedback is invaluable as we continuously strive to enhance our services and surpass our customers' expectations. Rest assured, we are fully dedicated to ensuring that every interaction with Calibrate is a positive one.
    We apologize for any inconvenience caused and sincerely appreciate your understanding.

  • Judy C

    Date: 02/06/2024

    Judy C

    Date: 02/06/2024

    BEWARE DO NO WASTE YOUR MONEY. Every review on this site is correct. They are unresponsive, no follow through, you cannot contact them. If you send them an email on their app they take a very long time to respond. They have no problem taking your money up front without providing any service. I have been with them for 8 months, I have seen the doctor virtually only once. I have lost only 20 lbs. I have had medication lapses four time due to them not following up with the pharmacy. It's a constant battle for customer service, The only contact you have is with your 15 minute biweekly weight loss coach. AWFUL AWFUL AWFUL. DO NOT WASTE YOUR TIME AND MONEY .... RUN!

    Calibrate Health, Inc.

    Date: 02/07/2024

    Thank you for sharing your feedback with us. At Calibrate, we deeply value each customer's experience and are committed to providing exceptional service at all times.

    Your concerns are important to us, and we would like the opportunity to address them directly. Please reach out to our dedicated Support team at ************************************ so we can better understand the issues you encountered and work together towards a resolution.


    Your feedback is invaluable as we continuously strive to enhance our services and surpass our customers' expectations. Rest assured, we are fully dedicated to ensuring that every interaction with Calibrate is a positive one.

    We apologize for any inconvenience caused and sincerely appreciate your understanding.


Calibrate Health, Inc. is NOT a BBB Accredited Business.

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