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Business Profile

Weight Loss

Calibrate Health, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Weight Loss.

Complaints

Customer Complaints Summary

  • 1,036 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/29/2022

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was searching for a holistic weight loss solution and signed up. After I signed up for the program I noticed there was a delay in all communication with the company. I tried to give them the benefit fo the doubt by seeing it improved for the next two weeks. It did not. All communication goes through a chat function which takes 2-3 business days to get a response, and that is per message. So if you send a follow up, you need to wait another 2-3 business days. The company has confirmed they are aware of this issue, have recently saw an increase in customers, and working to resolve it. Great for them, but it is at the customers sacrifice. I choose to cancel because I signed up specifically to have an accountability coach, and having a delay in communication is not helpful or what I was expecting. I also believe I should not have to pay for a service I am not receiving. I did not sign up for the service I felt I received. I did not commit to the slow service I received. I am filing a complaint with the hope that you can help us come up with an agreement that is appropriate for both parties. I don't want them to be out of pocket for the consult with the doctor which on the website is $250, but I feel I should get refunded the rest. I have tried on my own and they are not working with me at all. This is not right. Please let me know if you need anything else from me. Thank you!

    Business Response

    Date: 10/14/2022

    Thank you for the information regarding ***************************. We take pride in providing excellent service for our members. As a provider of healthcare services, we must ensure that we comply with all HIPAA requirements. If a member is unhappy with our services or  the care or treatment they have received, we welcome the opportunity to discuss these concerns directly with our member. We therefore request that you direct ******* to me at ****************************************** and I will personally ensure a prompt response to their concern is provided.

    Warmly,

    Team Calibrate

    Customer Answer

    Date: 10/19/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, followed up via email, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***************************



     

  • Initial Complaint

    Date:09/29/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I joined Calibrate with the hopes to join a program that would support my weight loss journey with professional help and medication. The website is built to inspire confidence but in reality Calibrate has extremely poor customer service and basically ghost their members with zero support. I had my doctors appointment on Aug 11, 2022 and since then I have been waiting to hear about my medication prescription. The company is supposed to work with your insurance company to provide the medication. I have not received any communication what so ever regarding my insurance or the medication. The one or two times they have responded have been generic answers that they are working on it. They have a non existent customer support and this is evidenced by the hundreds of complaints on social media such as reddit and ******** Their policy states that if they do not provide the medication within 8 weeks that there is a money back guarantee. No where in their policy is it written that they will not communicate with their members who are paying thousands of dollars for this service. They are now refusing to refund me and frankly I think this is theft and extortion.

    Business Response

    Date: 10/14/2022

    Thank you for the information regarding ***************************. We take pride in providing excellent service for our members. As a provider of healthcare services, we must ensure that we comply with all HIPAA requirements. If a member is unhappy with our services or  the care or treatment they have received, we welcome the opportunity to discuss these concerns directly with our member. We therefore request that you direct ******* to me at ****************************************** and I will personally ensure a prompt response to their concern is provided.

     

    Warmly,

     

    Team Calibrate

  • Initial Complaint

    Date:09/21/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been participating in the Calibrate program since June 2022, The program was going fine until I needed my prescription refilled. It took me a week to get a response after emailing, messaging and contacting Calibrate on social media. I was told the "pharmacy was being uncooperative." I called my pharmacy multiple times and they told me all Calibrate has to do is submit the prior authorization for the coupon to be applied. I contacted the Calibrate site via the app requesting an update, and after quite a delay, I received a message indicating that the Calibrate staff was "working on the issue". I was shared that it is incredibly dangerous to start this medication and just stop suddenly as well as you are intended to taper up. I want Calibrate to fulfill their contractual obligation or offer a full refund.

    Business Response

    Date: 03/09/2023

    Member received medication on 9/30/22 and is still engaged in our program. We consider this complaint to be resolved. 

  • Initial Complaint

    Date:09/21/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When I canceled the program it was because my insurance did not approve the prescription of Wegovy and at this point, ******* did not work for me and I was already on the highest dose. I am owed a partial refund since ******* didn't work for me and ****** wasn't approved. They guarantee money back but they refuse to even listen to my argument about a refund. I am not satisfied! stopped the program on 4/14/22 but I have been charged $125/month since April-July even though I wasn't using their resources, medications, or program. I should be reimbursed $375. What is even more frustrating is the fact that all communications are through email and the responses appear to be a copy and pasted messages from their guide. There isn't any person to talk to about my issue. This is an extremely expensive service I am not using.

    Business Response

    Date: 10/14/2022

    Thank you for your comment. Member experience is extremely important to us and we appreciate the opportunity to connect with you offline to address your concerns. Please email us at ************************* so we can better assist you.

     

    Warmly,

     

    Team Calibrate


  • Initial Complaint

    Date:09/19/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased Calibrate services in Aug 2021 (to begin the program in Sept 2021) and was successfully using them through the end of January. I paused the services in February and despite my attempts to unpause, was never able to. While I did start receiving medication again, the coaching, medical check-ins, the transfer of the prescription to my physician never occurred. Support was unresponsive to my repeated requests. I'd like a refund of the portion of the services I did not use or I'd like to be able to go through the complete program again. I am at this point off of my medication for 3 months and have regained all the weight.

    Business Response

    Date: 10/14/2022

    Thank you for your comment. Member experience is extremely important to us and we appreciate the opportunity to connect with you offline to address your concerns. A member of our team reached out, and the issue is being resolved.

    Warmly,

    Team Calibrate

  • Initial Complaint

    Date:09/19/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Calibrate Health is not a business I would recommend. They do not stick to their word. I spent $1599 for a service that I never received. Phone calls do not get returned (I had to search and search to even find a phone number) in a timely manner, response time to a portal is very slow. I started working with Calibrate on July 16th and it is now September 16th and I have not received medication. This is not the type of service they advertised. I do not want anybody else to be in this same situation. Please do not waste your money on Calibrate.

    Customer Answer

    Date: 09/19/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***********************



     

  • Initial Complaint

    Date:09/12/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $1600 for a program (coaching + medication). The first 2 months have been okay but recently my medication ran out, the company that handles the medication (********) is no longer working with them, the company has no been responsive to my messaging. I'm very frustrated because this is violation of what they sold me...services are not being rendered as in the agreement that I purchased. I am seeking a refund.

    Business Response

    Date: 03/09/2023

    Member received medication on 9/22/22 and is still engaged in our program. We consider this complaint to be resolved. 

  • Initial Complaint

    Date:09/08/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction 8/13/2022 Amount paid - $1649 What the business committed to provide A prescription ordered on 8/29 has not been delivered What the nature of the dispute is Lack of delivery on the agreed upon prescription. Whether or not the business has tried to resolve the problem There has been no response from the company Account/order/tracking number ************************ There was no tracking information provided. I've left multiple messages with their chatbot; no response. The Rx needs to be submitted to my pharmacy and a clear path to escalation defined or I want a full refund.

    Customer Answer

    Date: 10/03/2022

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Calibrate Health, Inc. has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    ***************************

  • Initial Complaint

    Date:09/08/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for calibrate in early August 2022. It took one month to get the ************************** scheduled. I was under the impression that if I wanted to cancel, I'd be able to minus a $250 fee. But apparently I can't because I needed to cancel 72 hours after initially signing up. I didn't even know if my blood work/ case would be accepted into the program until a month later. I understand that it was my mistake, but it seems obvious that they schedule your first *********** well after that 72 hour marker so that you have to pay the full price no matter what. After the initial ***********, I haven't been able to get any response from the company (except when I emailed saying I wanted to cancel). I can't reach the doctor assigned to me, I can't schedule the required coaching ***********, no one will respond to me in the app. There is no record of anyone submitting a prescription for the GP1 drug that I was promised to get assistance getting in my pharmacy or insurance. It's been over a week and nothing has been submitted at all.All of the drugs are covered by my insurance, so why did they tell me it could take longer than 8 weeks? My primary care doctor was able to fill my prescription for a GP1 drug the same day. I didn't want to wait for calibrate because my health is literally at stake here. Diabetes runs in my family.I was under the impression that the program didn't start until my doctor *********** and coaching session happened. And even then I thought I'd have to pay a $250 fee, which I'm totally fine with. But they're telling me I owe them for the full amount of the program now. The first payment isn't even due yet but I can't cancel. I'm happy to pay for the doctor's *********** but if they can't provide what they told me they were going to I'm not paying for this. I just want to cancel and I'm happy to pay a fee.

    Business Response

    Date: 03/09/2023

    Member was informed of their full refund of $1649 through Affirm on 9/8/22 and has since Exited our program. We consider this complaint to be resolved. 

  • Initial Complaint

    Date:09/06/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been participating in the Calibrate program since April 2022 and the medication component since May 2022. The program was going extremely well until August when I was notified that my medication Rx could not be filled. I am licensed healthcare professional and I am concerned that my medication has stopped so abruptly while the literature clearly suggests a taper off of the medication. I contacted the Calibrate site via the app requesting an update, and after quite a delay, I received a message indicating that the Calibrate staff was "working on the issue". To date I have not received any further updates and we're currently approaching a month of medication interruption. I love the results that I've experienced to date as well as the Calibrate program overall, but despite Calibrate's assurance to the contrary, this recent lapse is concerning not only for my continued weight loss success but for my health overall.

    Customer Answer

    Date: 09/16/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ******* ****



     

Calibrate Health, Inc. is NOT a BBB Accredited Business.

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