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Business Profile

Weight Loss

Calibrate Health, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Weight Loss.

Complaints

Customer Complaints Summary

  • 1,092 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/03/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Signed up for calibrate program in May 2022. Finally heard back in June 2022. Prepaid $1600 for one year membership. Unable to get in touch regarding medications that still have not arrived. Have reached out via email and app multiple times without success. Mass email sent from CEO and CMO on 7/20 and 7/28 to all members with apologies but STILL have not received any information. If you look at the ******* account for this company you will see hundreds of similar stories.

    Business Response

    Date: 08/03/2022

    Dear *****, 


    Thank you for your feedback. We are sorry to hear of your recent experience and are dedicated to making this right for you. We read every message and know that we must do better to meet your needs, and were working hard to implement improvements to ensure that moving forward our members enjoy a more seamless experience. 

    The details of the resolution to your complaint cannot be shared here publicly for compliance purposes, but please be sure to check your email and app for more information. Let us know if there is anything else we can assist you with. 


    Thank you for your understanding.
    Team Calibrate 





  • Initial Complaint

    Date:08/02/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I joined Calibrate in January 2022 and have been successfully losing weight due to coaching and prescribed medication. However, I have not gotten any of my prescribed medication for the last three weeks. I explained this to my coach during our last session, I have called and left messages, I have reached out through the support and medical channels and nothing. No response whatsoever. This is totally unacceptable. I have been compliant the Calibrate Commitment and my expectation is Calibrate would be compliant as well.

    Business Response

    Date: 08/03/2022

    *****************, 


    Thank you for your feedback. We are sorry to hear of your recent experience and are dedicated to making this right for you. We read every message and know that we must do better to meet your needs, and were working hard to implement improvements to ensure that moving forward our members enjoy a more seamless experience. We are happy to hear your most recent issue has been resolved. The details of the resolution to your complaint cannot be shared here publicly for compliance purposes, but please be sure to check your email and app for more information. Let us know if there is anything else we can assist you with. 


    Thank you for your understanding.
    Team Calibrate 





    Customer Answer

    Date: 08/03/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***************************



     

  • Initial Complaint

    Date:08/02/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up with Calibrate in June. I had my initial doctor's *********** on June 29th. I had a few blood tests that needed to be submitted, which I did on July 6th and submitted July 7th. ********* was supposed to be sent over for me on June 29th while I was waiting on blood work and the main prescription to be filled, but that didn't get sent. I followed up on July 12th. I got no response to that message, so on July 15th I told them I wanted to cancel my account. On July 18th I finally heard back and the ********* was submitted. They did not process my blood work until the 18th, even though that was submitted on the 7th. At that point, the main prescription (*******) was submitted. I decided I would not cancel and see if they started to be more responsive.The main reason I joined this program, however, was for the coaching. I still have not had a coaching ***********, even though I started the medication over two weeks ago. They've asked for my availability twice for coaching ***********s and I gave them my schedule. Twice I got emails saying that "we're sorry we missed you for your first coaching session," as if I was the one who had missed an ***********, even though they never responded to my availability to make an ***********. I got a message saying that their "coaching availability is quite limited right now" and asked again for me to send times that work. I should not have to jump through hoops multiple times to get an *********** booked. The whole experience has been a disaster from start to finish, and I want to be let out of my contract. I understand that I owe for the doctor's ***********, but I do not want to be held to the rest of the year.

    Customer Answer

    Date: 08/02/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *************************



     

  • Initial Complaint

    Date:08/02/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date: April 3, 2022 Amount Paid: $1,620 Calibrate committed to provide: Monthly coaching, doctors appointments, and medication to aid in weight loss, with a total satisfaction and weight loss guarantee.Dispute: Despite my multiple attempts to setup my doctors appointment or coaching session, I have not heard back from Calibrate. They do not answer the phone or the app. They have not provided ANY of the services they stated they would provide, they wont even respond to my multiple attempts to contact them (I reached out on the below dates: 7/7, 7/21, 7/24, 7/27 and 8/1).Resolve: The business has not tried to resolve the problem. They will not answer the phone or app and leave no other method to contact them. They wont even respond or respond to a different question that is not the question I am asking. It feels like a scam, at this point. Goal: I would like a full refund. It has been 3 months and I have received no services.

    Business Response

    Date: 08/02/2022

    *********, 


    Thank you for your feedback. We are sorry to hear of your recent experience and are dedicated to making this right for you. We read every message and know that we must do better to meet your needs, and were working hard to implement improvements to ensure that moving forward our members enjoy a more seamless experience. 
    The details of the resolution to your complaint cannot be shared here publicly for compliance purposes, but please be sure to check your email and app for more information. We are happy to see we were able to resolve your issue for you. Let us know if there is anything else we can assist you with. 


    Thank you for your understanding.
    Team Calibrate 




  • Initial Complaint

    Date:08/01/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I enrolled in Calibrate, a weight loss business, which is supposed to provide me with medications that help a person lose weight. I used Affirm to pay for their program ($1400) over a total of 12 months. After 3 months I have still not received a single medication or prescription for weight loss medication. I have requested that Calibrate cancel my program which would eliminate my need to pay Affirm $120 each month for the remaining 9 months. Calibrate has not responded to my request to cancel their program. Affirm continues to **** me $130 each month. I would like a refund of the $390 I have spent so far and to be removed from their program charges freeing me from Affirm harassing me for Payment.

    Business Response

    Date: 08/02/2022


    Hi ********,
    This email is to confirm we submitted your refund with Affirm on 08/01/22 as you requested. Affirm will credit any payments you have made, up to the total refund amount of $1,620 to the original form of payment within 3 to 10 business days.
    You will no longer be able to access your Calibrate account but you can always reach us via email at ************************************.
    We're here if you'd like to reconsider Calibrate in the future and happy to help in any way we can. Please let us know if you need anything else!
    Team Calibrate

  • Initial Complaint

    Date:08/01/2022

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I signed up for this program and paid in full. However for weeks my pharmacy has been trying to contact them to refill my prescription. They send a mass email out saying that there is a shortage of medications but my local pharmacy has it to dispense but is waiting the prescription. Also they don't return messages but sent an email saying if you send more than one message you will move to the back. Therefore, they take your money and leave no way to communicate where you can actually resolve issues.

    Business Response

    Date: 08/01/2022

    Hi ****, thank you for contacting Calibrate. My name is ******, I am an Escalations Coordinator and I am here to help. I apologize for your recent experience and want you to know I am committed to making this right for you. It has been brought to my attention that a complaint was also submitted to the BBB and I am sorry that your experience with us resulted in this. I have asked our team to make sure your issue is resolved. I will be personally monitoring your file to make sure we reach a resolution for you. In the meantime please let me know if there is anything else we can assist you with. Warmly, Mantha 

     

    ( For compliance purposes, certain details have been omitted from this response. Please refer to the response directly in Calibrate's Support Channel, thank you!)

    Customer Answer

    Date: 08/02/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *******************



     

  • Initial Complaint

    Date:08/01/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I joined this company with the promise of support and prescription of GLP1. I was supposed to be followed up with a MD within a month never happened. A coach I had quit and no one followed up with a replacement. I sent numerous emails and app messages no follow up. I am asking for a full refund because they are a scam

    Business Response

    Date: 08/01/2022

    Hi *****,
    I apologize that we were not able to resolve your issue. We will go ahead and submit the refund request for you once again to have this processed. A member of our team will follow up with you once the refund has been processed from ***********************************. We are sorry to see you go and hope you will reconsider rejoining Calibrate in the future.
    Warmly,
    ******

     

    (the specifics of this complaint cannot be shared publicly. Please refer to the email sent to you directly from Calibrate. )

    Customer Answer

    Date: 08/03/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***** ************



     

  • Initial Complaint

    Date:08/01/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 2nd I decided to join calibrate to try and get their GLP 1 medication for weight loss. I paid $1570.00. I proceeded to schedule and doctor ************ They promised to get your prescription medication and the *** was 4 to 6 weeks. I saw the doctor on June 16th and the medication was prescribed. I then sent Calibrate a message with my pharmacy information telling them that they needed to go through Express Scripts and get my medication because this is the only way it will be approved. I told them in an email that my script needed to be filled there but on July 1 it would have to go through the ******* pharmacy as we were switching insurance plans. I sent the card information for both plans. The responses were slow and I waited to hear back from them about the pharmacy. I received and email that they had changes to their plan and that they were switching pharmacies and that now the wait would be 6 to 8 weeks. Again, I emailed telling them that I could not use their pharmacy and that they needed to switch to mine. Then July 1st hit and my insurance had changed. I responded to them that I was very unhappy with the 6 to 8 week change and that again I could not use their pharmacy and that I sent my pharmacy change and they were not reading my emails. They then submitted to the wrong pharmacy after about a week with no response from them. No response and not following directions is not a good indication that you are going to be taken care of and get the doctor care that you need. I wanted to cancel and stated that in an email. For my safety I did not feel comfortable with the untimely responses that I received. I asked for the refund because I became concerned because you cannot reach them by phone and you get the wrong responses in the emails. They do not read your emails correctly and this creates room for errors. I went to my doctor and I had my medication in 3 days. This company is a very unsafe company. Very scary when you are dealing with a persons health.

  • Initial Complaint

    Date:08/01/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid $1600 for customer support for monthly weight loss. No support. They did not answer messages in timely fashion or at all. Equipment they sent me is not working properly. Their med mail in company was not doing their part. I had to call in each month. They were supposed to automatically send medication. I feel that for two months only I need a refund. The whole two months was a nightmare. I still cant get anyone to answer phone or write me back since telling them I am leaving program.

    Business Response

    Date: 03/09/2023

    Member was informed of their prorated refund of $1445 through Affirm on 8/5/22 and has since exited our program. We consider this complaint to be resolved.

    Customer Answer

    Date: 03/15/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

    I only got refund of **** and I have proof I can send a screenshot of the affirm details

    Affirm account  screenshot submitted with the adjustment of **** noted  I still had to pay $75 after that   

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *************************




     

    Business Response

    Date: 03/16/2023

    I will follow up with our billing team and get back to this member today!

  • Initial Complaint

    Date:08/01/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been part of the calibrate program and rejoined on June 1st, 2022. It has been 2 full months and I still have not received my medication. I have reached out multiple times and unable to reach anyone. Its all we will reply to your message within 3 days and nothing. I am paying for a service I am not receiving and beyond frustrated with the lack of care or concern. Feels like it is all a scheme to take your money and only provide you with virtual coaching and online materials.

    Business Response

    Date: 03/09/2023

    We were able to get this member medications (******* and *********). Member ultimately paused their program and we are returning form pause as of this response. We consider this complaint to be resolved. 

Calibrate Health, Inc. is NOT a BBB Accredited Business.

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