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Business Profile

Wholesale Bakers

Baked By Melissa, LLC.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Bakers.

Reviews

This profile includes reviews for Baked By Melissa, LLC.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Baked By Melissa, LLC. has 2 locations, listed below.

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    Customer Review Ratings

    1

    Average of 8 Customer Reviews

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    Review Details

    • MacKenzie S

      Date: 06/17/2025

      I had to dispute 2 Fathers Day orders after NO CONTACT I placed 2 Fathers Day orders ($112) to be delivered 6/13 by 6PM, neither order showed up. I contacted support on Saturday morning to locate the order and was sent to voicemail. I emailed to locate the order and was told Id receive a response in 48 hours. I attempted to login to my account and it was disabled by the company preventing me from even accessing order numbers. It has now been 4 days, and counting, of calling and emailing without any response. The orders were received 72 hours after the paid for delivery date and were compromised for safety and edibility as they had been sitting in an unknown location for 3 days.I have called, emailed, used the chat box, and even reached out on instagram with 0 response or action. I had to resort to disputing the charges with my bank as this company refuses to allow any form of ************ of experience: June 13, 2025

    • Crystal P

      Date: 06/12/2025

      I am extremely unhappy. I placed this order weeks ago, specifically to be delivered today for my sons birthday.. I was notified the day the delivery was supposed to come that it wouldnt arrive until the next day. if you as a company cannot accommodate the deliveries then you should not offer them to your customers. Having this delivered the next day completely ruins my plans for my sons birthday and now I need to figure something else out because your company is unable to fulfill in order that was placed weeks ago.

    • Mary P

      Date: 02/22/2024

      I placed my order for baby girl cupcakes. I received a different order that says Happy Birthday *****! I am very upset. I left voicemail couple of times and sent an email - no response. They dont deserve 1 star. It should be zero stars. I am not happy - very poor customer service. Do yourself a favor - dont ever order from Baked by Melissa the cupcake is very tiny not a mini. I want my money back!

    • Lisa F

      Date: 02/15/2024

      If I could give a zero then I would. The customer service is awful. Theres no communication at all. I placed an order with an expected delivery date and that date came and went. I cant get any answers or a refund. I have emailed and tried calling with no response. So disappointing. I will never order from them again or recommend such an incompetent company. Its a shame the cupcakes are cute and tasty. The customer service and lack of care for the customers have ruined it for me. You really should be embarrassed.

    • Lisa M

      Date: 09/08/2023

      This company does not even know how to accept their own gift cards!We have always loved Baked by Melissa - the tiny cupcakes are just fun. Warning to all - never purchase gift cards from them. I was given a gift card to go in and purchase some for a treat (live in ***). I went into the store - they didn't know how to use the gift card, kept trying to say it was a discount code (I had the email saying it was a $50 gift card). Spent 30 minutes in the store while they tried to figure it out - they still didn't know what to do, were trying to work through it with corporate - but NOTHING, so I left. While trying to figure out how to use the gift card, the cashier activated it - so when I then tried to use the code online, it said it was no longer valid. Emailed and called corporate to try and get a refund for the gift card - no response. Extremely poor customer service - will stick to other places for cupcakes from now on.As of 9/8 - they have STILL not been in contact - I've emailed them TWICE and there has been ZERO response from customer service. Horrible company. Don't give them your money.

    • Marie N

      Date: 05/16/2023

      My cupcakes were not delivered . They have no customer service only automated response to both calls and emails.

    • Janet K

      Date: 05/15/2023

      My package was filled with Gelpack gel everywhere in the box from top to bottom my hands were extremely itchy after I pulled out cupcakes which had gel from gel pack in container, sent emails, left messages and still nothing. I want full refund nothing less nothing more.

    • Jaime L

      Date: 02/14/2023

      Company with great with advertising but awful with follow through. I had an order ship with less than half of what I had ordered, I immediately called in hopes to get the issue fixed and have the cupcakes by Valentine's **** but after calling and leaving a message (no option of speaking to a person), emailing, messaging them on ********* and on their website, I have given up. I have never has such an awful customer service experience in my entire life!

    Baked By Melissa, LLC. is NOT a BBB Accredited Business.

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