Business Profile

Wholesale Electronic Supplies

Sony Corporation of America

Headquarters

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 5 complaints handled through our conciliation process.

Complaints

This profile includes complaints for Sony Corporation of America's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

472 total complaints in the last 3 years.
185 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/05/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a ******* and within a couple months the backlighting burnt out and smoked out my house.. **** sent a technician out to assess the TV and said they were going to order the parts to my home and come fix the tv under warrantee, they sent me a confirmation email for this. they then sent another technician out and tried to say that the warrantee was voided. there is no reason to void the warrantee the backlighting is obviously the issue and nothing else contributed to its failure! I paid a lot of money for what I thought was a quality tv from a reputable company and all I got was scammed and mislead.
Business Response
Date: 03/17/2025
Dear Dispute Resolution Services:

Thank you for contacting Sony Electronics **** regarding the complaint your office received from ******* Dean ******* about the *************** KD75X750H. **** sent out a technician to do an evaluation in spite of the fact that the customer's unit is out of warranty. It has been determined that the rear cover deformity was not caused by the internal components of the TV. The internal components did not show evidence of burning. The issue was caused by an external heat source. Due to the unit is well out of warranty, and it is not a safety-related issue, **** is unable to cover either repair or exchange. ****'s statement is final and will not change.

Sincerely,

*** ****
Customer Answer
Date: 03/20/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
This is an example of the terrible customer service i have been recieving... the issue was a burnt out back light which effected the tvs performance and should be covered by the manufacturer warranty.. the tv burnt out and filled my living room with smoke so to say that there were no signs of a burnt out backlight is a complete lie! **** sent a company to come and inspect the TVthe company reported the backlighting was the issue as i had stated numerous times. **** then sent me a letter stating that **** would be honorable and fix the TV and it was not determined that any outside source was the cause at that time.. they stated they would have the parts shipped to my house and that a technician would come fix the TV.. I have this letter from them.. this is when the customer service and management became very difficult! they obviously did not wish to fixthe tv and tried to come up with another excuse. They then sent the same technician to my house again and had a false report done to cover themselves.. and tried to say that the issue was due to an outside source... they have failed to prove that the burnt out backlight was in any way caused by an outside source because it is not! And this is the issue with the tvs performance no it is not connected in any way! It is a manufacturers faulty product they refuse to stand behind even though it was proven that the internal components failed independently the first time! Fir them to just make their own final decision is in bad faith and is based on false biased information.. it is an internal managements response to not have to stand behind their faulty products and this response and handling of the situation i feel is very disgraceful to any management team!

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

******* **** *******

Business Response
Date: 05/19/2025
Dear Dispute Resolution Services:

Thank you for contacting Sony Electronics **** regarding the complaint your office received from ******* **** ******* about the *************** KD75X750H. We stand behind our technician resolution. **** statement is final and won't change.
Sincerely,

*** ****
Customer Answer
Date: 05/20/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Hello to everyone out there reading this complaint. I would seriously think twice before buying any **** product as this is the companies attitude towards faulty electronics from their factory! I will never buy another **** product personally and I wouldn't recommend them to anyone. The company is obviously loosing ground in the entertainment sector due to faulty products and terribly customer service that is very obviously coming from their management and reflecting down to their employees. This tv i bought had faulty backlighting which was acknowledged by their technician but *************** would not fix the issue rather they said it was covered and would fix it then backtracked and tried to find any possible excuse not to fix it including making up a story that the backlighting was not burnt out? Regardless you will have nothing but frustrating issues with the products customer service and management if you deserve ide to purchase a **** product.. I know i wish I never did! I'm out the money for an expensive tv that was barely used and left with a hunk of junk and a lot of frustration from.an unexplainable runaround from their staff and management!
Full of regret here!!

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

******* **** *******
Initial Complaint
Date:03/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 06/07/2024 We purchased **** M5 Headphones for my daughter who happens to be handicapped (she uses them daily) for reading. Eight months later the headphones literally break, I called Sony Electronics because it was stated 1 Year warranty on the **** M5 Headphones. **** told me on 03/01/2025 that the warranty did not cover breaks!! But offered to give me the information of a 3rd party provider who could possibly fix the headphones for $99.00 To me this is a complete misrepresentation of their stated warranty. No product should break within 8 months of purchase. I have been a **** customer for life, but no more.
Business Response
Date: 03/14/2025
Dear Dispute Resolution Services:

Thank you for contacting Sony Electronics **** regarding the complaint your office received from ***** ******* about the **** Headphones WH1000XM5. The issue is related to physical damage and is not covered by warranty. **** is unable to honor the customer's warranty claim. ****'s statement is final and will not change.

Sincerely,

*** ****
Initial Complaint
Date:03/03/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dec. 25, 2024 I made a purchase at ******** on wireless headphones XM5. But it got cancelled the following day. Then Dec. 26, 2024 I contacted a representative on why that happened. I was told that it could have been many factors but to try again. So I placed another order on the 26th. It got cancelled again. So I reached out to a representative and they told me that a case would answer my question, why my orders keep getting cancelled from their end. The claim number for that is ********. Then they told me to try placing the order again. After reading the previous emails of the cancelled orders. I assumed it was cancelled again, since I only read "unfortunately" in the email description, to my third attempted order. Therefore, I let it go and didn't try to purchase this item again. When I saw the email on the update to the case ********. That is when I read the email about my 3rd attempt order being "delivered." This was a gift to my nephew, so I put their address not mine. But not knowing the order actually went through, no one could receive it. So I had to go get it. But while I was waiting for my ride. I reached out to ***** to see if they can take it back and hold it. Given that my brother's apartments had no gated entrance. Not knowing what to do, I tried to reach a **** representative. But given the day, December 31, no one was responding either. Unfortunately, when I arrived at my brother's home, there was nothing in the parking area. Given the delivery picture that was were it was left. Jan 1, 2025 was a holiday so I was not able to get a hold of an agent until Jan. 2. I was told an investigation would be initiated and not to report it to my credit card. So I agreed. After a few weeks of cooperation and waiting, all the representative did was send a record of the package being delivered to the right address. Nothing else. I filed a claim with my credit card company but it got denied. I don't think it's fair to pay for an item I didn't receive.
Business Response
Date: 03/14/2025
Dear Dispute Resolution Services:

Thank you for contacting Sony Electronics **** regarding the complaint your office received from ***** ******* about her online order through ****. The package was successfully delivered to the address requested on the order. Stolen package/unit is not covered by the warranty. **** is not unable to honor the customer's refund or replacement request. Should the customer has questions, she has to contact **** Direct Sales Support. Just to set proper expectations, any information that the customer has obtained and will be obtaining from the said department will remain as it is.

Sincerely,

*** ****
Customer Answer
Date: 03/24/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
A prestigious brand like **** does not care about their service nor their customers. I am proof of it. It is unfair to have a high-priced item, shipped with no insurance converge whatsoever. Not only was this not disclosed, prior to placing the order. But if the outcome was the same regardless, no coverage on missing/stolen items, then what was the purpose of dragging out an investigation for so long? I do feel very neglected and misled on behalf of ****. Now my credit score will have some damage because I will not pay for a missing/stolen item. Beware of this brand.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***** *******

Business Response
Date: 04/17/2025
Dear Dispute Resolution Services:

Thank you for contacting Sony Electronics **** regarding the complaint your office received from ***** ******* about her online order through ****. The package was successfully delivered to the address requested on the order. Stolen package/unit is not covered by the warranty. **** is not unable to honor the customer's refund or replacement request.

Sincerely,

*** ****
Initial Complaint
Date:02/25/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
***** refusal to initiate a ***** claim has left me without my purchased product, despite clear evidence of a shipping error.On December 15, 2024, I returned my **** HT-A9M2 sound system via ***** at their store located at:************************************************* However, instead of **** receiving my returned item, they received a package of jeans from ***********, which was clearly misdelivered due to a labeling or handling error at ****** facility. Despite this, both ***** and **** have refused to resolve this matter, leaving me financially responsible for a product I no longer have in my possession.Relevant Case Details:**** Case #: ******** RMA #: ******* ***** Return Tracking #: ************ Date in ***** Possession: 12/15/2024 Attempts to Resolve the Issue:1.*****s Refusal to Process a Claim:***** contractually prohibits me from filing a claim because the shipping account is owned by **** (the return label provider).This restriction prevents me from initiating an investigation into the whereabouts of my lost $2,000+ sound system.2.****s Refusal to Initiate a Claim:***** warehouse has refused to file a claim with ***** because they claim they did not receive the item, despite clear evidence that a misdelivery *********** a result, I am stuck making payments to Affirm for a product that **** and ***** lost, and neither company is willing to take responsibility.Requested Resolution:I am seeking one of the following resolutions:1. **** must immediately initiate a ***** claim on my behalf to investigate and locate the lost package.2. If the package is not located, **** must provide a refund or replacement of the missing item.This situation is unacceptable, and no consumer should be placed in financial distress due to corporate policies that prevent a legitimate claim from being filed.I appreciate your time and attention to this issue and look forward to a prompt resolution.
Business Response
Date: 03/07/2025
Dear Dispute Resolution Services:

Thank you for contacting Sony Electronics **** regarding the complaint your office received from ******* ***** **** about his online order through ****. **** is unable to honor the customer's refund request as the product was not received by **************. Should the customer has questions, he has to contact **** Direct Sales Support. Just to set proper expectations, any information that the customer has obtained and will be obtaining from the said department will remain as it is.

Sincerely,

*** ****
Initial Complaint
Date:02/24/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 7th, 2023 I purchased my first pair of **** WH1000XM5/B for $399.00. On June 24th, 2024 i purchased my second pair of **** WH1000XM5/B headphones for $399.00. After the first pair broke at the hinge less than a year of purchase. At the time i thought i was too rough with them so i purchased the second pair an was extra vigilant to make sure they were in proper care. they never left my desk.This time the second pair of headphones broke in 6 months also at the hinge. I completed a support ticket on Jan 18, 2025 where immediately i was accused by staff of physically damaging the headphones. I made it clear that the only thing that happened with the headphones is they went from my head to my desk after each use, but they insisted that i was the one who broke it before even seeing any pictures. The **** warranty attached says it wont cover "any damage arising from failure to operate product within its intended uses" apparently this means putting them on my head. using them for a designated period of time. taking them off my head and placing on my desk until the next day is not an intended use. I'm a little confused as to what other people do with headphones if this is not intended use. I asked for the case to be escalated. From there the service *** ******, who from my understanding handles the cases immediately started off the conversation by accusing me of breaking them. I told her that all i did was put them on my head and take them off and place them on my desk for charging. She insisted still before pictures that it was my fault and that the warranty doesn't cover "physical damage accidents" This hinge problem is a well known issue (check out reddit /r **** "xm5") check their own **** support forums for the xm5. the #1 forum is the hinge breaking issue of the ******** is acting in bad faith on the issue and is purposely trying to not honor their warranty.
Business Response
Date: 03/07/2025
Dear Dispute Resolution Services:

Thank you for contacting Sony Electronics **** regarding the complaint your office received from Dre ****** about the **** Headphones WH1000XM5/B. The issue is related to physical damage and is not covered by warranty. **** is unable to honor the customer's warranty claim. ****'s statement is final and will not change.

Sincerely,

*** ****
Customer Answer
Date: 03/14/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

**** can pretend all the want that this isn't an issue from with their headphones, but all the photos i provided of other people were a quick 2 minute search to go along with my own photos. imagine how much evidence can be provided with even more time. The company is absolute scum and operates in bad faith and purposely misleads its customers. I would not be surprised if a class action lawsuit does not happen soon because this is absolutely ridiculous. I appreciate the BBB's time in showing that my complaint is valid based off the companies exact response that i said would happen.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*** ******

Business Response
Date: 04/17/2025
Dear Dispute Resolution Services:

Thank you for contacting Sony Electronics **** regarding the complaint your office received from Dre ****** about the **** Headphones WH1000XM5/B. We requested for photos from the issue on Jan 24, 2025, the pictures indicate damage to the hinge by an impact or pressure being applied. This type of situation is not a manufacturer's defect and is therefore not covered under warranty. **** is unable to honor the customer's warranty claim.

Sincerely,

*** ****
Initial Complaint
Date:02/19/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a pair of ULT headphones (WHULT900N) In November 2024. In February 2025, the hinge of the ear piece broke from the headpiece. This was not caused by any accident or misuse -- the piece fell apart while wearing the headphones on the head as they are intended. In searching for a resolution and whether warranty covered a repair, I came across a product notice on ****'s website indicating service would be covered for this known issue on the model of headphones I have. However, because my headphone's serial number does not fall within the pre-selected group of serials identified, the online chat agent indicates my issue is not a covered repair. The company has issued a product alert, presumably given the many many similar instances of this known issue, and should cover my repair or issue a replacement, at a minimum.
Customer Answer
Date: 02/19/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***** *******-*****
Initial Complaint
Date:02/18/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I got a **** home theater system for Christmas and in the box the directions says what parts are included in the box and the **** cable wasnt in the box so I called **** and they said that they were only included in the *** and I told them it was bought in the *** and **** said they couldnt help me because they changed the parts included. I told them that is a bait and switch and not ethical to do. The person I talked to basically told me to bad. I want **** held accountable
Business Response
Date: 03/03/2025
Dear Dispute Resolution Services:

Thank you for contacting Sony Electronics **** regarding the complaint your office received from *** ****** about the **** DVD Home Theater System that was obtained as a gift. The unit is a 2012 model and is no longer being supported by ****. For part purchase, the customer may reach out to ****'s parts distributor partner, *********, via *********************************************.

Sincerely,

*** ****
Initial Complaint
Date:02/18/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
? Product: ******* ? Model: kd-50X77L ? Serial ************** ? Purchase date and dealer: **** *** 10/26/23 ? Specific issue:Black screen, no sound. TV is dead.The TV only 15 months old. I paid the best of my money, customer service was not helpful.They did not help at all. I am unhappy. It is bad customer service, and no respect to me. I think I should be compensated with new TV. Paying technician and getting parts will cost me more than new TV. I will never buy any more any **** products, and will not recommend this brand to my friends, for a company that is totally anti customers.
Business Response
Date: 02/28/2025
Dear Dispute Resolution Services:

Thank you for contacting Sony Electronics **** regarding the complaint your office received from **** ********* about the *************** KD50X77L. **** offered an exchange as one-time accommodation. The customer accepted the offer.

Sincerely,

*** ****
Initial Complaint
Date:02/18/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Tried to get help recovering an old password from an old account made years prior associated with my email. You can not speak with anyone in the *************. I can not understand the heavy accents from the people overseas. They just keep saying they'll send me an email with instructions and that they are easy to follow. They are not. They tell you to go online and speak with their bot chat. Bot chat can't help. Their customer service is not helpful, in fact it is awful. I just want to create an account under my email to register my camera. No one will help me.
Business Response
Date: 03/03/2025
Dear Dispute Resolution Services:

Thank you for contacting Sony Electronics **** regarding the complaint your office received from ***** ***** about her **** account. The customer's account shows to be associated with Playstation Network. She has to contact Playstation via ************************************** or call ************** to reset her password, or the customer may use a different email ********************** to create a different **** account.

Sincerely,

*** ****
Initial Complaint
Date:02/05/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 01/01/2022, I purchased a **** XR77A80J TV from Best Buy for $3,224.99 ($2999.99 for the purchase amount and $225 for the sales tax). Despite being marketed as a premium product, the TV abruptly stopped functioning after only two years with no external cause. Research revealed numerous consumer complaints about this models defects, yet **** has failed to address or remedy this issue.On November 21, 2024, I contacted **** customer support at 1:30 PM EST and was transferred between multiple departments. Despite my efforts, **** refused to offer a repair, replacement, or refund. At 2:30 PM EST, I spoke with April in customer relations, who refused to escalate my case but assured me a manager would call back. When *****, a manager, later contacted me, she simply stated the TV was not covered under warranty and that **** would not repair or replace it. This dismissive response and refusal to provide a resolution constitute bad-faith business practices and failure to meet warranty ***************** Violations Violation of FDUTPA (Fla. Stat. *******, et seq.) ***** refusal to address a known defect constitutes unfair and deceptive trade practices, violating Florida law.Violation of the ********-**** Warranty Act (15 U.S.C. 2301, et seq.) ***** failure to provide a reasonable product lifespan and refusal to repair or replace the defective unit constitutes a breach of implied warranty under federal law.Requested Resolution Repair or replacement of the defective TV.Full reimbursement if a repair or replacement is not provided.Public acknowledgment of defects in the XR77A80J model and corrective action for affected consumers.Enclosed are my purchase receipt and evidence of similar consumer complaints. I appreciate your prompt attention and look forward to a resolution.Sincerely,********* U.S. Navy Veteran
Business Response
Date: 02/18/2025
Dear Dispute Resolution Services:

Thank you for contacting Sony Electronics **** regarding the complaint your office received from ********* ****** about the *************** XR77A80J. **** previously dealt with the customer and explained that the limited manufacturer's warranty is one year from the date of purchase. Due to the fact that the unit is well out of warranty, **** is unable to honor the customer's warranty claim or provide any accommodations. ****'s statement is final and will not change.

Sincerely,

*** ****
Customer Answer
Date: 03/12/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

Dispute Resolution Services,

I am writing to formally dispute Sony Electronics response to my complaint regarding the defective **** XR77A80J television. ***** response fails to address the core legal violations at issue and does not resolve my complaint. Their reliance on the expiration of the one-year limited warranty does not absolve them of liability under applicable consumer protection laws.

Legal Basis for Dispute
1. Violation of the Florida Deceptive and Unfair Trade Practices Act (FDUTPA) (Fla. Stat. *******, et seq.)
Sony Electronics has engaged in unfair and deceptive trade practices by selling a television with known defects, failing to disclose these defects to consumers, and refusing to provide an adequate remedy. Numerous consumer complaints highlight recurring failures in this model, indicating a systemic defect rather than an isolated issue. Selling a high-priced product that fails within an unreasonably short time period without offering a remedy constitutes an unfair practice under Florida law.

2. Violation of the ********-**** Warranty Act (15 U.S.C. 2301, et seq.)
Regardless of the expiration of the express warranty, ***** failure to ensure the product meets a reasonable standard of reliability constitutes a breach of the implied warranty of merchantability. A premium television priced at $3,224.99 should not cease functioning after only two years absent external damage or misuse. ***** refusal to repair, replace, or compensate for this defect violates federal warranty protections.

Insufficiency of ***** Response
***** claim that my request is solely based on an expired warranty is incorrect and misleading. The company has a continuing obligation under consumer protection laws to address product defects that arise from systemic design or manufacturing flaws. The limited warranty does not shield **** from accountability when it knowingly sells defective products and refuses to take corrective action.

Requested Resolution
In light of ***** failure to resolve this matter, I reiterate my demand for:

A full repair or replacement of the defective television at no cost to me; or,
A full reimbursement of the purchase price if repair or replacement is not possible.
Public acknowledgment of the defects in the XR77A80J model and corrective action for affected consumers.
Failure to provide an adequate resolution will leave me with no choice but to escalate this matter, including but not limited to pursuing legal action and reporting the issue to the ********************************, the ************************, and other relevant consumer protection agencies.

Enclosed are my purchase receipt, documentation of similar consumer complaints, and previous communications with **** customer service representatives.

I appreciate the Better Business Bureaus continued assistance in facilitating a fair resolution. Please confirm receipt of this rebuttal and advise on the next steps in the dispute resolution process.

Sincerely,
********* ******
**** **** *******

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

********* ******

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Sony Corporation of America is NOT a BBB Accredited Business.