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Business Profile

Wildlife Shop

Birdsy, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wildlife Shop.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/18/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a birdsy cam for my dad. It worked less than a year and then stopped working. Ive been emailing with customer service for months and they have not offered any sort of solution. In fact, my most recent email I got from them was also the same email I received on August 8th, we are getting with ************* and will update you shortly.Im done. Ive tried to call and the number on BBB just rang and rang. I would urge everyone to go with a different brand camera.

  • Initial Complaint

    Date:03/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband purchased this camera as a birthday present to me. I decided I wanted to get something different. We have both contacted the company via email to obtain instructions on how to proceed, have not received any guidance. I have also messaged them on ********* no assistance. I have called the number listed here, no answer.

  • Initial Complaint

    Date:02/09/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a birdsy camera for myself. It does not power on when plugged in. I want to return it and they will not give me the info needed to return it. They have emailed me about trying to find a solution which I tried but was unable to solve because it will not power on when plugged in. I have asked numerous times for an address to return it and they will not give it to me. I have called the their number and no one picks up the phone and you are unable to leave a message. It is an expensive camera that does not work. I wish to return it and have my money refunded. Can you help me?

Birdsy, Inc. is NOT a BBB Accredited Business.

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