Reviews
This profile includes reviews for USA Insulation of Buffalo's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 14 Customer Reviews
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Review fromGerard D
Date: 01/07/2025
2 starsGerard D
Date: 01/07/2025
Their plugs split my clapboards and left my entire house pockmarked with uneven, unfinished wood plugs that I will have to hire painters to correct at my own expense. I've asked the company for suggestions how to cover these eyesores but have been ignored. The way they leave your house looking is something they don't mention in their advertisements.
USA Insulation of Buffalo
Date: 01/23/2025
Hi ******, we're sorry to hear about your experience. While our insulation process does involve inserting plugs, they should not cause damage or be visually intrusive. Your satisfaction is our priority and we're keen to understand this situation better. Please contact us directly so we can help address your concerns. We're committed to improving our service for all customers.
Thank you from the USA Insulation Team.Gerard D
Date: 02/27/2025
I have contacted them, and sent pictures of the damage. Clearly my satisfaction is not their priority and they have chosen to ignore the situationReview fromBrian W
Date: 08/26/2024
5 starsUSA Insulation did an awesome job on our house. It started with the Estimate and all the way through the completion of the job. The crew was very professional, efficient and clean during the insulation of our whole house. I would Highly recommend USA Insulation.Review fromJEFF C
Date: 08/26/2024
5 starsUSA came out to our house in early spring to have our house insulated. They were very accommodating and walked us through the process along the way. This summer the air conditioning ran much less and the house felt way less drafty. Good product and great service. Very friendly.Review fromLatrice G.
Date: 01/29/2024
1 starLatrice G.
Date: 01/29/2024
The sales person Brian come out and did an assessment of the job. He didn't look at the top porch which showed that I had espestice siding on my house. The day of installation came and the installer advises they don't have a permit to go through my siding. Then the general manager called you inform me. His name is Jason C******. He was rude and condescending. He said "We are both at a loss." I was paying close to $10,000 for a service to be yelled at and disrespected. Now I got an estimate to seal the basement and attic and that is close to 4300. I wish this company would train their sales person Brian K***** better because this situation could have been a avoided. They also need to train there general manager on how to handle issues and apologize when his people are wrong instead of yelling at customersUSA Insulation of Buffalo
Date: 01/31/2024
The satisfaction of our customers is always our top priority and we take it very seriously when that standard has not been met. Unfortunate circumstances like this will happen from time to time (we show up to complete an install and we encounter things like the presence of asbestos that preclude us from completing the install as planned). We do have solutions to overcome those issues that require altering the process we use to install our product. These solutions are always offered to the customer as was the case in this situation. As always, we are still working to find a way to provide the best level of service possible. We do apologize if this lead to a misunderstanding with the customer and offense was taken. That is certainly not how we conduct business and would never do so intentionally. We would truly appreciate that opportunity to show this and all customers the high level of service we are capable of and always strive for.
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