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Business Profile

New Car Dealers

Vision Buick GMC LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Car Dealers.

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/20/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
    I have not received the money and my bank acknowledged no pending deposits. 

    Regards,

    ****** ****

    Business Response

    Date: 11/20/2023

    After reviewing BBB case, we have found that the refund was processed on 11-17-23. Attached is the refund receipt. It is possible that the refund can take up to 7-10 business days to fully hit account.  

    Business Response

    Date: 11/24/2023

    Per our credit card processing company it can take up to 7-10 business days to fully hit your account. The receipt in the first response is the actual refund receipt. If for some reason it does not hit after 10 business days then we would have to get our credit card processing company involved to do research on it. 

  • Initial Complaint

    Date:11/16/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    At this point, I'm looking for Vision to complete the work, resolve the outstanding warranty issues and ensure that the job is done. At the moment, they have had my car for 2 weeks (after 2 years of aggravation on this specific issue) and claim that they may deliver it back today - or I am going to go collect it one way or another. Otherwise, frankly, I'd like to deter any other consumer from ever working with Vision *** again. This has been the worst consumer experience I have ever experienced.ave left the organization. This extensive lack of support from various levels of employees at Vision is not only disappointing but also indicative of systemic issues within Vision's customer service approach.

    In a desperate attempt to get some action, I was forced to physically drive my car to Vision and leave it there for them to acknowledge the need, a move that should never have been necessary. During each interaction and every step of this process, I have felt misled and deceived. This consistent experience of dishonesty has completely eroded any trust I once placed in Vision ***.

    It has reached a point where I am so disillusioned with any Vision services that, even if offered a free vehicle, I would refuse to engage in any further business with them. The feeling of being held hostage by their inaction and apparent deception is palpable and unacceptable.

    This letter serves as a formal complaint against Vision *** for the poor handling of my case and the overall negative experience I have endured. I come to you to address these serious concerns and take immediate action to rectify this situation because I am at a loss.

    Anything you can do or any advice you can give would be greatly appreciated.

    Sincerely,
    ****

    Business Response

    Date: 11/24/2023

    We have contacted the extended warranty company and were able to receive partial coverage. Repair has also been submitted to ******* ****** for assistant. Customer will have repair covered in full as a one time goodwill assistance. Please see attached repair order. 

  • Initial Complaint

    Date:10/02/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought my vehicle Vision Buick/GMC and with vehicle Vision included a voucher for ten free oil changes as part of the purchase agreement. I went in for an oil change today only for the service manager to tell me that they have reneged on our oil change agreement. I have nine oil changes left that they refuse to honor. I would like them to honor the oil changes or refund me for the cost of nine oil changes. I still have a certificate in hand that says I have nine free oil changes remaining.

    Business Response

    Date: 10/04/2023

    BBB spoke to the business and the following was relayed: We are willing to honor any customers who have the physical card, as a good faith gesture- we are not required to do so.  But if customers do not have the physical card, we cannot provide any free services that were gifted by previous ownership.  

Vision Buick GMC LLC is NOT a BBB Accredited Business.

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