Complaints

This profile includes complaints for Paychex Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Paychex Inc

  911 Panorama Trl S Panorama, NY 14625-2311

  
• 

  Paychex Inc

  2 Court Street Suite #403 Binghamton, NY 13901

  
• 

  Paychex, Inc.

  335 N Wilmot Rd Ste 200 Tucson, AZ 85711-2611

• 

  Paychex

  600 Townpark Ln NW Kennesaw, GA 30144-3729

• 

  Paychex, Inc.

  1551 Mercantile Ave NE Albuquerque, NM 87107

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a business by the name of **** ************ and have been doing my payroll with a subsidiary of Payxhex Inc for years. In around July, I was told that ********* will no longer be doing payroll and that all clients from ********* would be switched over to Paychex. But now, They have lost all my records for one of my locations and are not doing anything about it. I have spent days on the phone with them and they just keep wasting my time with no end to it. The person that originally switched my account By the name of Dennis W**** is refusing to help telling me that he is working for another department. The person in charge of my account by the name of Liberty A***** in missing in action as well. I will also file a case with CA attorney General

  

  Business Response

  Date: 10/02/2023

  Thank you for your inquiry regarding **** **** Paychex takes
  complaints from our clients very seriously. We appreciate the opportunity to
  help settle any disputes that may occur. It is my understanding that **** *** stated that they needed
  to access reports from the ********* platform as the client did not have access
  through our **** system. They were also in need of paystubs for previous pay
  periods.   As of this date, we have spoken to the client. Please see the attached. I believe the matter to be taken care of for the client. If
  you have further questions, you can contact me at *********************** ** ************ * ******** Sincerely, Lydia S********* Client Service Manager

• Initial Complaint

  Date:09/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I agreed to put our paycheck system to Paychex.
  we started Sep 6 to be set for Oct 1 paycheck.
  Account had sooo many issues and as of 9/20 nothing is setup yet!
  
  ***** ****** stated this is with specialist, I called specialist and she said me not saying employees are not her issue I should chat with tech support. I chat with tech support and they say it is with the specialist! I send an email to the specialist. I am very frustrated.
  To top it off, ***** called and said while i was on the phone with Specialist I said F u! I never said that. ******* ***l mentioned he will try to pull the recording.
  
  And not I receive an email that my account is closed!

  

  Business Response

  Date: 09/22/2023

  Dear *** ***:
  
  Thank you for your inquiry regarding ********* * ****** **.
  Paychex takes complaints from our clients very seriously. We appreciate the
  opportunity to help settle any disputes that may occur.
  
  It is my understanding that ********* * ****** ** stated: I agreed to put our paycheck system to Paychex. we started
  Sep 6 to be set for Oct 1 paycheck. Account had sooo many issues and as of 9/20
  nothing is setup yet! ***** *****a stated this is with specialist, I called
  specialist and she said me not saying employees are not her issue I should chat
  with tech support. I chat with tech support and they say it is with the
  specialist! I send an email to the specialist. I am very frustrated. To top it
  off, ***** called and said while i was on the phone with Specialist I said F u!
  I never said that.
  
  To protect the privacy of our clients we have attached the response here for review.
  
  I believe the matter to be addressed for the client. If you
  have further questions, you can contact me at:
  Lyle R******
  ********************
  ************ ********
  
  Sincerely,
  
  Lyle R******
  Supervisor, Implementation
  

  Customer Answer

  Date: 09/22/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  I have no intention of bringin my business to Paychex, I am looking for formal apology regarding Lost time with no one being able to find our what the issue is and to top it off accusing me saying F you on the phone. All phone recordings should be available and I would like them to be reviewed in this matter.
  
  
  
  Regards,
  
  
  
  ******** *********
   
  
  
  
  
  
  

  
  

• Initial Complaint

  Date:09/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Paychex Inc to do payroll for my small business. Their responsibilities were to: Calculate taxes, withhold the taxes, pay the taxes to the appropriate entities, and direct deposit the employee paychecks into their accounts. They have not filed and or paid the State unemployment and the State Industrial insurance when they were due. They missed Q1 and Q2, and have still not fixed this. I reached out to them when I first found out in June of 2023. They have still not paid these, and these accounts are acruing penalties and interest.

  

  Business Response

  Date: 10/02/2023

  Thank you for your inquiry regarding ******* ************* ******** **** Paychex takes complaints from our clients very seriously. We
  appreciate the opportunity to help settle any disputes that may occur. It is my understanding that ******* ************* ******** *** stated that
  Paychex has not filed and or paid the State unemployment and the State
  Industrial insurance when they were due. They missed Q1 and Q2, and have still
  not fixed this. I reached out to them when I first found out in June of 2023.
  They have still not paid these, and these accounts are acruing penalties and
  interest. As of this date the client was able to work towards resolution with the help of a Paychex Supervisor. I believe the matter to be addressed for the client. If you
  have further questions, you can contact me at ************************ ** ************ ******** Sincerely, Dal M *********** Dal M *********** Client Service Manager-Paychex, Inc.

• Initial Complaint

  Date:09/20/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased healthcare through Paychex to have ********. They breached our contract by not deducting healthcare for our employees. On the first month we brought it to their attention and they assured us they would take the deductions as agreed upon in our contract. The following month and neglected to do so. After they made the mistake twice, they did not answer calls/emails from us to resolve the problem. After consulting an attorney to make sure our cancellation was legally justified, we terminated our contract with them for "breach of contract". Attached is an email from Paychex in writing admitting fault and confirming no cancellation fees. They have turned us in now to collections, they have harassed us by mail and email, they have continuously attempted to debit our account without permission to the point we had to contact *******'s bank for fraudulent charges. We have reached out and asked them to cease and desist all contact or attempts to debut our bank account. Please advise.

  

  Business Response

  Date: 09/22/2023

  Thank you for your inquiry regarding ***** ********** LLC.
  Paychex takes complaints from our clients very seriously. We appreciate the
  opportunity to help settle any disputes that may occur. It is my understanding that ***** ********** LLC stated that
  Paychex is attempting to collect a debt for termination fees which were waived
  during their transition out of the service contract between ***** **********
  and Paychex. The client was able to get resolution with the help of a Paychex Supervisor. The details of our resolution are attached. I believe the matter to be addressed for the client. If you
  have further questions, you can contact me at ******@*******.com or via phone at
  ###-###-####. Sincerely, Suannette V****, SHRM-CP; LSS YB HR Services Area Manager

  Customer Answer

  Date: 09/28/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Please note *******'s bank was informed not to allow Paycex to debit our account but there is another charge for $16.25 from 8/10/23. We also got another invoice on 9/22/23. 
  Regards,
  
  **** ******
   

  

  Business Response

  Date: 09/29/2023

  Thank you for your inquiry regarding ***** ********** LLC. Paychex takes complaints from our clients very seriously. We appreciate the opportunity to help settle any disputes that may occur. It is my understanding that ***** ********** LLC stated that Paychex is attempting to collect a debt for termination fees which were waived during their transition out of the service contract between ***** ********** and Paychex. As of this date, I have spoken to the client, **** ******, and explained that the charges were erroneous, and Paychex has followed an internal process to remove the debt from their account. The client was able to work towards resolution with the help of a Paychex Manager. I believe the matter to be addressed for the client. If you have further questions, you can contact me at ******@*******.com or via phone at ###-###-####. Sincerely, Suannette V****, SHRM-CP; LSS YB HR Services Area Manager

  Customer Answer

  Date: 10/05/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** ******
   

• Initial Complaint

  Date:09/14/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently started using Paychex for their payroll service. Last month, I asked them to document the income I had earned from earlier in the year for tax purposes. Instead, without my permission, their “payroll specialist” overdrafted my account and sent a large withholding payment to the IRS. Now they are attempting to collect this overpayment that they made in error from my business. Despite admitting that this was Paychex mistake, they are now involving their legal team, and gave me 48 hours to sign a document demanding that my company pay Paychex back. They are threatening to take me to collections if I don’t sign their document. I am a busy cardiologist just starting up my own practice and don’t have the time or financial and legal resources to fight them, especially with so little notice, so they are essentially trying to intimidate and threaten me into signing. I have explained the situation 4 or 5 times to a woman who states that she is the supervisor, and tried to do everything I could to work with this company in a non-hostile way to resolve the situation, but they have been completely inflexible, uncaring, and unsympathetic throughout this process. It’s amazing that despite admitting they made this mistake, they are so fixated on pinning the financial responsibility on myself and my company.
  
  I would never recommend this company for payroll services. They have created an incredible mess for my new business, but won’t take responsibility to fix the problems they have created.

  

  Business Response

  Date: 09/18/2023

  Thank you for your inquiry regarding ******* ***** ** **.
  Paychex takes complaints from our clients very seriously. We appreciate the
  opportunity to help settle any disputes that may occur.
  It is my understanding that ******* ***** ** ** stated Paychex
  over drafted his account for tax liabilities that were to be paid to the
  IRS.  Paychex was supposed to document
  the income from earlier in the year, but instead initiated a collection and
  payment on his behalf.  Paychex also
  providing little time for the client to sign an intent to repay letter to
  reimburse Paychex the funds that were inappropriately paid to the IRS on behalf
  of the client.  
  The details of the ongoing resolution have been attached here.
  I believe the matter to be addressed for the client. If you
  have further questions, you can contact me at ****************** *** ************ *** *******
  Sincerely,
  William L***
  Manager, Customer Service

  Customer Answer

  Date: 09/18/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  Regards,
  
  ******* *****
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:09/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: 6/22/22
  I signed up for Paychex Payroll services and selected, and paid for the whole package which included payroll processing, tax payments and preparation. I sumbitted the required documents and the company (Paychex) failed to collect or make the timely payments to the State of California. When I noticed the mistake, Paychex told me the amounts were not collected and I needed to pay them 32,000.00 so they payment could be made to the state. I made that payment and then had the State of California confiscate ~$8100.00 in late fees and pentalties. Paychex said they are not responsible for these late fees and pentalties. All documents from them and signed by me state they are responsible for collecting and paying the state of california.

  

  Business Response

  Date: 09/18/2023

  Thank you for your inquiry regarding ****** *** ************ *********** Paychex takes complaints from our clients very seriously. We
  appreciate the opportunity to help settle any disputes that may occur.
  It is my understanding that ****** *** ************ ********** stated they signed up for Paychex Payroll services and selected and paid for the
  whole package, which included payroll processing, tax payments, and
  preparation. They submitted the required documents, and Paychex failed to
  collect or make timely payments to the State of California. When they noticed
  that taxes were not being paid, they contacted Paychex, who advised that the
  amounts were not collected and that a payment of $32,000.00 was due to be paid
  to the state. S***** *** ************ *********t made that payment and then had
  the State of California levied $8100.00 in late fees and penalties. Paychex
  said they are not responsible for these late fees and penalties. All documents
  from Paychex and signed by ****** *** ************ ********** state they are
  responsible for collecting and paying the state of California.
  As of this date, I have spoken to the client.
  
  Please see the attached.

  I believe the matter to be taken care of for the client. If
  you have further questions, you can contact me by email at [email protected] or by phone
  602-266-3660Ext 5223831
  
  Sincerely,
  
  James Q. Blackwood IV
  Regional Service Center Sr. Manager

  Customer Answer

  Date: 09/18/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********** *********
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:09/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******** ***** ********* ****** had been doing business with Paychex prior to disaffiliation with the **** **** ****** ********* ********** ** ***** ****** ********* *****h. As of July 1st the disaffiliation was completed. We opted to continue with Paychex and made our intentions know. We were to be contacted before July 1st regarding setting up the employees for direct deposit. After leaving several messages we were finally contacted. Our employees received their pay by the end of July for the entire month. Paychex withdrew $417.75 (no explanation) July 31st. I haven't been able to get this issue resolved. I've worked with at least 5 different people. The initial quote I received was in March (trying to get all our ducks in the row). For 2 months I have left voice messages and emails with no response. I call back to speak with the representative for our account and am told she'll have someone check into. I've even left message with her manager as well as an email with all the information and concerns. Again, nothing. We pay a semi monthly fee of $21.54. There is a $55 handling fee for the year. Currently we have been charged $417.75 plus $58.00 8/10 plus $76.85 8/15. Additional we were going to be charged semi monthly for copies of our transactions which we didn't request because we can get the information online.

  

  Business Response

  Date: 09/18/2023

  Dear *** ***:
  
  Thank you for your inquiry
  regarding ***** ****** ********* ******. Paychex takes complaints from our
  clients very seriously. We appreciate the opportunity to help settle any
  disputes that may occur.
  
  It is my understanding that ***** ****** ********* ****** has separated from the larger group and is currently
  having pricing concerns.
  
  As of this date, I have emailed and left messages with the client.
  
  Attached are the details.

  I believe the matter to be taken
  care of for the client. If you have further questions, you can contact me at ************ **** ******* or ********paychex.com.
  
  Sincerely,
  
  Tanya S*****
  Client Service Manager

  Customer Answer

  Date: 09/20/2023

  Better Business Bureau:

  I spoke with Tanya S***** at 10:30 am today regarding the complaint.  (The delay in response was due to me being on vacation last week, returning to the office on Tuesday.  Tanya had set up a time for this morning to review my complaint)  She has assured me within 24 to 48 hours a refund of the charges will be made.  She will be following up with me for information needed to update our file.  I will check our bank balance Thursday for any refunds.  I currently have not seen a refund in our account or an email reviewing our conversation and the additional information Tanya was going to send.
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ******** and wish to keep the complaint open until the refund has been issued and information sent. 
  
  
  
  Regards,
  
  
  
  ***** ******
  
  
  
  
  
  
  
  

  
  

• Initial Complaint

  Date:08/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had paycheck as my payroll provider for multiple years. We decided to cancel our service in August 2023. We filed all the paperwork to cancel the service.
  
  They cancelled the service.
  
  After cancelling I get charged $55.10/monthly fee for this service 2 times in August 29, so the only fair charge would be 1 x $55.10 and not 2x $55,10

  

  Business Response

  Date: 08/31/2023

  Thank you for your inquiry regarding ******** ***. Paychex
  takes complaints from our clients very seriously. We appreciate the opportunity
  to help settle any disputes that may occur. It is my understanding that ******** ***. stated they
  incurred payroll charges after they had canceled their account with Paychex. As of this date, I have spoken to the client. Attached are the details. I believe the matter to be taken care of for the client. If
  you have further questions, you can contact me at *********************  Sincerely, Kaitlin C******* Client Service Manager 

  Customer Answer

  Date: 08/31/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. AS of now we have not received the refund but I am sure they will issue it promptly 
  
  Regards, 
  
  ***** *****

• Initial Complaint

  Date:08/28/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been attempting to cancel terminate and transfer my 401K plan from paychex to another provider, because they were over billing my account for multiple years, and they had numerous unethical and unprofessional practices.
  
  I have been attempting on and off to terminate for over two years at this point. Each time I call and speak with a representative, I am either placed on what I am told is a brief hold to gather the information I am requesting, but end up being placed on an indefinite hold ( I eventually hang up once it reached 1 - 1.5 hr).
  
  I finally got through and they agreed to send me the termination documents, it took multiple attempt to even get them. Each time I was told there was some type of glitch in their system which is why I never received them.
  
  When I was finally able to send in the completed documents, I was told it would take about 10 - 20 days to process. Once they were processed, I would attempt to transfer the funds, but I would be told that I could not do so, because I had to make a payment as I entered a new billing cycle. I would make the payment, however, the paperwork had o be resubmitted. This cycle continued to repeat.
  
  Most recently, I called on last Friday and was told I would be emailed the termination documents in two days and they would take up yo 70 days to process. I never received the paperwork. I called again today, and was told that my email flagged as a security risk. The representative informed that my account had actually been terminated and that it was ready to transfer. However when guided to my online account to do so, the option was not there. I was placed on hold to be connected to someone for technical service and after 40 minutes was told the "lines" got crossed and was connected to the wrong department. Was placed on hold again for 30 minutes only to be told no one would answer. Now they are supposedly sending me documents so that I can transfer the funds through a manual request.

  

  Business Response

  Date: 08/30/2023

  Dear *** ***:
  
  Thank you for your inquiry regarding ****** ********* ****
  Paychex takes complaints from our clients very seriously. We appreciate the
  opportunity to help resolve any disputes that may occur.
  
  It is my understanding that ****** ********* *** stated they
  were unable to get the services requested in a timely manner.
  
  As of this date, I have spoken to the client.

  Attached are the details. 
  
  I believe the matter to be taken care of. If you have further
  questions, you can contact me at ******************** ************ ********
  
  Sincerely,
  
  Sherry T*****
  401k Client Relation Service Partner

  Customer Answer

  Date: 09/06/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Their response was a bit lacking in detail to the actual nature of the situation; They had sent an email that the plan had been terminated, however, the option to transfer the account was not accessible through my online account. Furthermore, when I called in to inquire about it, I instructed to go through the termination process again as if the account had been terminated. Nevertheless, once the BBB became involved, it seemed to be an effortless process, and the matter has been resolved. I appreciate you stepping in and getting this matter resolved quickly. 
  
  
  
  Regards,
  
  
  
  ***** *********
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:08/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paychex Client ID: ******** -
  
  I am a widow. I had a job last year and hired my son to do the job. In December 2022, I contacted Paychex to help with the December 2022 payroll taxes of the fourth quarter. The payroll was $6500 net for my son. The federal payroll tax was $1076.88, and NYS payroll tax was $147.80. In addition, Paychex charged $123.11 fee. The total withdrawal from my account should be $7847.79.
  
  However, Paychex withdrew a total of $8985.12 with an overdrawing of $1137.33.
  The mistake came from filing 940X and NYS-45X. When the specialist realized she had miscalculated NYS payroll tax, she submitted a request to Paychex X-form department. Instead of charging the difference of $22, the X-form department withdrew the entire Federal and NYS payroll taxes again from my bank account.
  
  I wrote dozens of emails to Paychex and called numerous times. The specialist promised to refund the overcharged fund. However, nothing happened so far after eight months. $1137.33 is a lot of money for me. I would appreciate it if BBB could help me get a refund from Paychex.

  

  Business Response

  Date: 09/08/2023

  Thank you for your inquiry regarding ******* ******** ***.
  Paychex takes complaints from our clients very seriously. We appreciate the
  opportunity to help settle any disputes that may occur. It is my understanding that ******* ******** ***. stated they
  contacted Paychex to assist with payroll taxes for the 4th quarter,
  2022.  A miscalculation occurred causing
  an overpayment of taxes. As of this date, Paychex is currently researching and
  working to correct the error and have been in contact with the client to work
  towards resolution.  Once we resolve the
  client’s concern completely, we will follow up with you accordingly. This matter is currently being addressed for the client and
  we will continue to follow through until completed. If you have further questions,
  you can contact me at ********************* or ************** **** ******** Sincerely, Alan F******* Manager, Client Service