Reviews
This profile includes reviews for Paychex Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 163 Customer Reviews
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Review fromCRYSTAL B
Date: 07/10/2025
2 starsCRYSTAL B
Date: 07/10/2025
NOT ABLE TO TRUST THEM TO DO THE JOB YOU PAY THEM TO DO. NOT HAPPY WITH THEM ONE BIT! BEEN WITH PAYCHEX, INC. FOR OVER 10 YEARS AND I HAVE HAD MORE PROBLEMS IN THE PAST YEAR THAN ALL 10 YEARS COMBINED! NOT HAPPY! TERRIBLE CUSTOMER SERVICE AND ACCOUNT SUPERVISORS!!
Paychex Inc
Date: 07/11/2025
At Paychex, your privacy and satisfaction are our top priorities. We appreciate you reaching out and want to ensure your concerns are addressed securely and promptly. To help us assist you better while keeping your information protected, please contact us directly through our secure support page: ***************************************. We look forward to speaking with you soon. Thank you.Review fromKathleen O
Date: 07/09/2025
1 starKathleen O
Date: 07/09/2025
We have been a customer of Paychex, as a small business, for almost 24 years. Most recently, as a result of their confusing invoices for the over charging on administrative fees, and an oversight on our part, they stopped our payroll and held up our employee paychecks due to the invoice not paid. Instead of calling our offices to rectify the issue, which, as it turned out to be their fault, they stopped our employee's paychecks!
In all the time we have been a customer of this company, we have never been treated so rudely or unprofessionally. As a result, we have left this company's payroll services and will NEVER return.Paychex Inc
Date: 07/11/2025
At Paychex, your privacy and satisfaction are our top priorities. We appreciate you reaching out and want to ensure your concerns are addressed securely and promptly. To help us assist you better while keeping your information protected, please contact us directly through our secure support page: ***************************************. We look forward to speaking with you soon. Thank you.Review fromAlex W
Date: 06/27/2025
1 starAlex W
Date: 06/27/2025
We are a small, family-owned business that signed on with ***** nearly 30 years ago. We remained loyal even after they were acquired by Paychex, trusting that our long history would continue to be valued. Unfortunately, the opposite has happened.
Since the transition to Paychex, customer service has become almost unbearable. It’s now difficult to reach anyone who can answer a question, let alone resolve an issue. We are passed from person to person, with little follow-through and no sense of urgency.
On top of that, our costs have increased dramatically, with no clear justification. Fees are layered and confusing, and there is no transparency in how our taxes and charges are calculated. We now strongly suspect we are being overcharged, particularly for SUTA, and Paychex has made no effort to provide clarity or support. For a company of their size, this level of opacity feels intentional.
What’s most frustrating is that after decades of partnership, we are treated like an account number, not a client. There has been no benefit to staying with Paychex—just rising costs, worsening service, and a complete lack of accountability.
We feel taken advantage of, and we’re now in the process of moving to another provider. If you’re a small business, we strongly urge you to look elsewhere.Paychex Inc
Date: 06/30/2025
**** thank you for this information, that is not the customer support we strive for. Please reach out to us at ###-###-#### so we may assist you with these issues. Thank you.Review fromcynthia s
Date: 06/18/2025
1 starcynthia s
Date: 06/18/2025
This company has been giving me the worst service of any company ever recently! They are unresponsive and do not know how to do their jobs. They do not reply to phone calls, emails and when they do their work has deteriorated . They may be going out of business??Paychex Inc
Date: 06/20/2025
At Paychex, your privacy and satisfaction are our top priorities. We appreciate you reaching out and want to ensure your concerns are addressed securely and promptly. To help us assist you better while keeping your information protected, please contact us directly through our secure support page: **************************************t. We look forward to speaking with you soon. Thank you.Review fromLinda R
Date: 06/04/2025
1 starTerribly rude for no reason. Ask a simple question and it’s like you slapped their mother, no matter who you speak with. Unpleasant and u happy as if phone calls are a burden.Review fromEli S
Date: 06/04/2025
1 starPaychex is maybe the biggest scam on Earth. I own three small businesses (30+ employees total), just moved every one of them to Gusto which isn't necessarily the best solution out there, but they have good customer support and aren't, like, criminally negligent.
Paychex botched my payroll taxes for every single organization for over a year. They ran up insane penalties and fees with state agencies they wouldn't reimburse us for.
Mind you, they collect the taxes when we run payroll. So not only do they take the money up font and sit it in their account, then they keep it in their account, fail to make the correct payments, then send an invoice for fees and penalties.
When you call them to see what's going on, you run the robot call tree and then get forwarded to different divisions until you're told "we'll email you" (they won't).
Run, don't walk, from Paychex. Everyone in that organization is forwarding emails in a circle and getting no actual work done.
Their 401k and every other awful service they try to upsell you are all massively overpriced too with terrible quality, don't fall for it.
This Company does literally nothing well.Review fromRobert H
Date: 06/03/2025
1 starIf you leave Paychex and they "accidentally" file your Year End reports including W2's, 940's, 941's. They do not take ownership to correct the situation. If you leave them and go to another company they will not help at all. They have put my business in a very difficult situation - and charged me even though they had documentation that said they were not authorized to file any thing on my behalf.Review fromMonique P
Date: 05/29/2025
1 starPay Chex is the worst! I was taking a small lump some out of my 401k and still haven’t received the money! I’ve spoken with six different who told me they would send a check, and when I call to follow up I was told a check wasn’t sent. It’s so frustrating! I don’t know who else to contact this doesn’t seem legal it’s been over a month! They all talk in circles to confuse you and I’m not allowed to speak to a manager.Review fromChristina B
Date: 05/28/2025
1 starIf I could leave a negative star review I would. On the week of 05/12/2025 Shamaria J****** ran our payroll. She inputted an employee's hours as OVER 496 hours instead of 49.67 hours. This has caused a whole bunch of issues including them FREEZING OUR ACCOUNT leaving us UNABLE to submit our payroll for this week. They still expect us to pay the taxes on the WRONG PAYROLL that was originally done by Shamaria J******. A lovely girl helped us on 05/13/25 to rectify and fix it. But now over the Memorial Day weekend we got a call from an Annmarie N**** to call her back regarding this issue. I have been trying to call her since YESTERDAY 05/27/25 to get this fixed and supposedly yesterday she was in a meeting all day. Now I've been trying to call her since I got into the office and she is supposedly on the worlds longest phone call as it keeps going to her voicemail saying she's currently on the phone. This is ridiculous. STAY FAR AWAY FROM THIS HORRIBLE COMAPNY WHO COULD CARE LESS ABOUT SCREWING OVER A SMALL BUISNESS AND IT'S EMPLOYEES! They do not care and are useless.Review fromEduardo V
Date: 05/16/2025
1 starThis is the worst payroll company I have ever worked for. Their system is not intuitive, if you make a mistake, like we did, you will end up paying fees even if you caught your mistake on time and called Paychex to correct your mistake, they will tell you that your problem is fixed but no, they will collect the money from you incorrect payroll, deposit those funds to your employees or 1099s, then they will attempt to retrieve those funds from them and deposit the funds back to you. They ended up putting our account on hold, we had all of our 1099s asking why they didn't get paid and so on. A simple mistake that was done and detected one week before it happened, caused us weeks of calls and apologies to our 1099s for weeks.
Their system is designed to charge you for every excuse you can think of. Their profit is probably coming from the fraudulent way they operate. I would give this company zero stars if I could. Chosing Paychex as our payroll processor has been one of the worst mistakes we have done in our small business.
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