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Business Profile

Payroll Services

Paychex Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Paychex Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Paychex Inc has 92 locations, listed below.

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    • Paychex Inc

      911 Panorama Trl S Panorama, NY 14625-2311

      BBB accredited business seal

    • Paychex Inc

      286 Washington Avenue Extension Suite 100 Albany, NY 12203

      BBB accredited business seal

    • Paychex Inc

      215 Greenfield Parkway Suite 100 Liverpool, NY 13088

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    • Paychex

      1955 Lake Park Dr Se # 100 Smyrna, GA 30080-7649

    • Paychex

      600 Townpark Ln NW Kennesaw, GA 30144-3729

    Customer Review Ratings

    1.02

    Average of 161 Customer Reviews

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    Review Details

    • Kevin B

      Date: 06/22/2022

      The hallmark of Paychex is clerical incompetence. The worst fault that an HR company can have! I am blown away by the idiotic decisions that they make, and that cost me money. I’m 2017, I got so frustrated with their disorganization that I quit them altogether and rolled our IRA funds over to a new vendor. Only they didn’t transmit everything. They kept an interest payment and didn’t bother to tell anyone that the account still was active — actually they told us it was closed! — then issued the check to a defunct address (no emails, no phone calls!). When that check was never cashed — it was never received — they sent the account to an even sleezier company called PBI, who “re-issued” the check without proper accounting paperwork after deducting an ridiculous fee (5% of the account!). Neither company resolved it, and Paychex couldn’t even submit the correct paperwork Bc they don’t release paperwork for accounts that they close (which happened in 2021). Basically I paid them for their clerical error.

    Paychex Inc is BBB Accredited.

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