Furniture Stores
Stanley's Bedding & Furniture Co., Inc.Complaints
Customer Complaints Summary
- 26 total complaints in the last 3 years.
- 4 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/21/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
After 9 months of waiting/no delivery in sight cancelled/received full refund from ************* 9/24/22 went to ********* Furniture (prior customers) spoke to ****** (salesperson) stated only interested in stock items available by 4-6 weeks. Found a set, ****** advised was in ********** 6-8 weeks delivery. Put $100 down next day proceeded. ****** wrote on receipt "Deposit Refundable" which we needed per our discussion. We signed, left $874.91 down. Didn't realize our copy had that crossed out until much later when I questioned it was told that was standard procedure only applied to the $100 (deception #1) not what we were told at purchase. Months went by no contact unless we called each time they said they couldn't call "**********" they had to send an email/ letter & 5 days to respond which never happened. Each inquiry we made we asked about cancelling advised we could do that (they failed to state we would lose deposit deception #2). Went to the store in early January asked to speak to the owner and was told not allowed. Called asking to speak to ****** the salesperson to cancel was told had to speak to mgr (*****). Later learned that ****** the salesperson was an owner deception #3. By 1/24/23 we had enough called mgr to cancel/refund was told doesn't work that way (deception #4) Mgr stated they make the rules will contact "CA" & advise in 5 days (never did). I called 2/2 spoke to mgr got same story. 2/6 a ****** called offered $200 off told him to cancel he said mgr would call me (never happened). 3/7 I posted a **** review 3/9 ****** called said full order was in I questioned timing of my review/full delivery concerned would get old inventory was assured all new & inspected prior to delivery. Wanting to end this agreed COD only, 3 of the 4 items came old/damaged deception #5. 3/18 went to store to cancel mgr said owner would review, told them needed a response by 3/20 never happened. All bait & switch, deception, scripted responses now 28 weeksBusiness Response
Date: 04/24/2023
We delivered the furniture to the customer. It inspected by the owner before delivery and was in good condition. The customer send them back because of distressing which is how the product is made. We gave the customer a full refund and cancelled the order.
Initial Complaint
Date:01/31/2023
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Dec 27, 2022, I went to Stanleys Furniture store in *********, **, looking for a leather chair that matched my existing loveseat, since they carry that brand. I was handed a picture of the exact set that I have, with the exact finish by the salesman, so I gave him a check for $500 down on a $2000 chair. I went back the very next day with a cushion from my existing loveseat just to be sure. When I showed the same salesman the cushion, I was then told that the manufacturer no longer makes the polished leather finish that was in the picture he showed me the day before. I told the salesperson that because of that I no longer wanted the chair. He told me that either they would tear up the check or give me a refund. I should have stopped payment on the check, but I trusted him. On Dec 30, 2022, the check I gave him was cashed. Ive called several times and just get the same response that I will get a refund eventually. Its now 1/31/23 and Ive yet to get a refund on a chair that doesnt exist and could not be ordered. I really dont believe that it will be issued. Please help.Business Response
Date: 03/06/2023
We mailed out the refund check today. The customer should receive it shortly.
Thank you kindly,
*****
Customer Answer
Date: 03/10/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:Nothing has been received.
Customer Answer
Date: 03/14/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*************************
Initial Complaint
Date:11/16/2022
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We purchased a desk from ********* on 3/20/21. In the beginning of August, of this year, ********* picked up the desk to take it for repair. The bottom desk drawer would not stay closed. It is now the middle of November and they have not returned the desk from repair. We call them 2-3 times a week to check on the status but are getting the run around. They keep saying they will call us back, but they never do.Initial Complaint
Date:11/01/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Attached is a document fully detailing my terrible experience with ********* Furniture in *********, **. It is going on 6 months that the recliner I purchased from them has been broken, and they refuse to get back to me. The customer service has been atrocious and I now just want my money back, which is $1,399. I appreciate any help in this matter. Thank You.*************************** ************ *******************Business Response
Date: 11/25/2022
As of *****, we have picked up the recliner from the customer's home for a full refund.
Thank you kindly,
*****
Customer Answer
Date: 11/27/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
The recliner was picked up on 11/16/2022 by Corporate Transportation Express. However, I have yet to receive my refund. I called Stanleys furniture regarding the status of the refund on 11/22/2022, and I was told by ****** that someone would get back to me.
As of today 11/27/2022, I have yet to hear back from anyone. Thank you.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***************************
Business Response
Date: 12/11/2022
Refund Check # ***** dated 11-9-22 for $1519.00 was mailed to the customer. I'm sure they can verify.
*****
Initial Complaint
Date:10/25/2022
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Aug. 2, 2022 I went to ********* Furniture to purchase a recliner. I charged $366.63 on my **** acct. The total being $ *******. The salesman ***** said it would take about 3 months to receive. On Oct 3, 2022 I returned back to ********* to get a status. ***** said he'd fax a status report to the ************ would take **** days. On Oct. 14, 2022 I called ***** to check on status report and he then said it would take 2 weeks & that I should'nt call him again. He was particularly nasty on the phone. On Oct. 21, 2022 I still received no info on the recliner. So I called ***** and got a long explanation describing how many other customers need similar data. Again he was nasty & the conversation was ending because he said "I was having a fit". The bottom line is, I purchased the recliner in good faith; as of this date Oct. 25, 2022, which is 1 week shy of 3 months, I still have no idea if the recliner will be delivered or even exists. I have learned that representing ********* Furniture, ***** has offered no customer service or support relative to this purchase. I would appreciate any help you can give me to resolve this matter. Thank you *************************** ********************************************************************** ************Business Response
Date: 11/25/2022
On *****, we cancelled the order and refunded the customer his deposit.
Thank you,
*****
Customer Answer
Date: 11/29/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***************************
Initial Complaint
Date:09/01/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Husband and I went to Stanleys in February 2022 to purchase bedroom furniture. We put a down payment on 2/21/2022 and we were told it would be in stock in April. ********************* and went, we were told June, then mid August. Now we have called 4 times since July asking for a status update and they keep saying they have no answers as to when the furniture will be in. I asked them every time to please call me with a status update and they do not call. I am getting extremely frustrated. They refuse to listen. I should have looked at yelp before going in because they have tons of reviews claiming the same issuers. The rating they have on BBB must be inaccurate!! They should be honest with customers up front before down payment is put and say just to let you know, it could be a year before you get anything. At least then we can decide if we want to wait. B it they lie and say 6-8 weeks and then keep moving the goal post and now they just say, we have no idea.so what? We just keep waiting with no answers? Something is wrong here.Business Response
Date: 10/09/2022
The customer has received the ******************** in good condition. She signed accordingly on 9-27
Thank you kindly. See attached.
Initial Complaint
Date:07/31/2022
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We ordered a sofa and love seat set form ********* Furniture of ********* ** on June 27,2021 and was told it would be about 6 -8 months till it would be delivered. We have spoken to ********* several times since the end of April and have been given the run around about shipping and warehouse issues. We were told since the end of may our furniture was on a truck on its way to Long Island. We called at 12:30pm today and was told they would have to contact the shipping company to see where our furniture is. We have been told this several times since the start of April of this year.Business Response
Date: 08/01/2022
I'm not quite sure why this complaint is filed. The customer's ******************** is in. They have been contacted and a delivery date is set for 8-5.
Please let me know if we can be of any other assistance to you.
Thank you kindly,
*****
Stanley's Bedding & Furniture Co., Inc. is BBB Accredited.
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