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Business Profile

Pet Transport

PetSafe LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Transport.

Complaints

This profile includes complaints for PetSafe LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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PetSafe LLC has 2 locations, listed below.

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    • PetSafe LLC

      622 Pelhamdale Road Pelham Manor, NY 10803

    • PetSafe LLC

      P.O. Box 548 Pelham, NY 10803

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/09/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased the PetSafe 1-Piece Sliding Glass Pet Door for ************* Adjustable Height 91 7/16" to 96" - Medium, White from Amazon on December 28th for my new home. It was purchased December 28th and delivered January 2nd. I got my door from Pet Safe and finally installed it. That part was easy and it's well made. During install the guide talks about the weather stripping that comes with the product. I didn't get that in my box. I decided to reach out to PetSafe and was told that they quit including that in the box and to visit my local hardware store. I know I can order it on Amazon, still that is a deceitful practice of saying you will get something and then not including. **************** was nice but basically said too bad, it's not included. If an item states it is included in the materials it should be included - I shouldn't be out of pocket for something the company said I would get in the box only then to have it not included. There was no offer to send the weather stripping or make up for the money I would need to spend.

      Customer Answer

      Date: 03/05/2024

      Better Business Bureau:

      At this time, I have not been contacted by PetSafe LLC regarding complaint ID ********.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:01/09/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      These people at "petsafety" care not for your pet's safety if your pet is a dog. These positive reviews must be for cat boxes and squeaky toys. We purchased the PetSafe Stay and Play fence system in February and lived with it, tested it, charge didn't last long, etc on our dog, off our dog. The collar buzzed erratically inside. We even put a sign on ********* kennel that WE MUST REMEMBER TO TAKE IT OFF AT NIGHT. This is a giant Schnauzer. I decided in December that we must have gotten a bad collar. So I purchased a second collar giving us a grand total of $545 for this system. Trying to be a team player, then I would settle on the first collar later. Same thing. Inside, in the kitchen it would go off and ******* would go freakin' bezerk. If he was wearing that thing we would not have been able to manage the clasp which is a cheap knockoff of a good clasp. Even the webbed collar is cheap.

    PetSafe LLC is NOT a BBB Accredited Business.

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