Complaints

This profile includes complaints for Friendly Dodge Chrysler Jeep, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Friendly Dodge Chrysler Jeep, Inc.

  2499 State Route 14A Penn Yan, NY 14527-8704

  
• 

  Friendly Dodge Chrysler Jeep, Inc.

  875 Routes 5 & 20 Geneva, NY 14456

  
• 

  Friendly Dodge Chrysler Jeep, Inc.

  PO Box 473 Geneva, NY 14456-0473

  
• 

  Friendly Dodge Chrysler Jeep, Inc.

  6512 Wes Rd Hamilton, NY 13346

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are both disabled individual and feel we are being taken advantage of and being exploited for money. We are still being billed for a lease on a 2023 *** ****, we traded into Friendly Ford on January 9, 2025. I have called Friendly they tell me it's our problem, and I said no it is your problem; you bought the lease when we traded the vehicle in. *** has told us the payment for the vehicle was either stopped or reversed. We will be getting to 5 payments shortly that are past due, we know friendly sold the vehicle to someone and it may get repossessed from this person. We also are trying to find a lawyer if needed and restitution for all the work we have done trying to make this right. My husband's credit score has been dinged terribly by this and no one seems to care because we are just misfits of society.

  Business Response

  Date: 06/25/2025

  BBB spoke to the business and discussed the following:  The lease had to be paid off through *** and this must be resolved or we would not have gotten the tittle.

• Initial Complaint

  Date:04/23/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2025 Ram 1500 truck at the end of March. The truck did not come with an integrated trailer brake controller. After lengthy discussions about camping and towing my camper I was told I could add the controller later. I asked about towing capacity and was told 8200 pounds. That turns out is incorrect based on the engine and gear ratio reducing that number to just shy of 7000 lbs. That’s fine. My camper only weighs 3200 pounds. Come to find out am unable to install the controller at all. Oem or aftermarket. That means I cannot legally or safely tow anything over 3000 lbs. The dealership does nothing but say they are sorry. The falsely represented the abilities and capabilities of the truck. Now I have a 41000 dollar truck I cannot use for my camper or anything else. As far as I’m concerned they engaged in deceptive and fraudulent behavior. As far as I’m concerned it’s their responsibility to replace this truck with one that can do what they falsely reported this one could do.

  Business Response

  Date: 05/01/2025

  BBB spoke with the business who explained that the consumer came in and bought the truck. The consumer wanted a trailer brake controller, but only aftermarket controllers were available. The business tried to help but wants OEM, which is not available.

  Customer Answer

  Date: 05/01/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  Regards,
  
  ***** ******
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a deal to buy a used car with the salesman Cassidy. As a part of the deal, during negotiations, I asked that all tires and brakes be replaced, as they were severely worn all the way around. In addition, Cassidy told us that they could get us a 5.99 rate, beating my credit union. This was all on a Thursday. Over the weekend, I asked for confirmation multiple times, regarding the financing as well as the work being completed. On Tuesday before I picked the car up, Cassidy said “yes, the work has all been done and your financing is set up all good to go”. I arrived at the dealership and the car was nowhere to be seen. Started filling out the paperwork and got to the financing. The rate was actually 8.24. This was not disclosed until it was time to sign this document (again, I was told the financing was locked in at 5.99). We drove a considerable way to get there so we just signed it with plans to refinance. When they finally pull the car up, the tires aren’t replaced and only the rear brakes were done ( I did not notice the brakes until I got home because the resurfaced them in an attempt to make them look better). The dealership said they would send me the tires, but said there was nothing in writing and the brakes didn’t need to be changed and they measured at 7mm so they would not being paying me for them. After taking the car to an **** dealership they confirmed that the brakes were at 3mm and needed to be replaced immediately. In addition they told me that I was sent the wrong size tires for the car. Upon presenting them with this information the rolled over and said they would give me brakes but that I needed to come to back to them to have them done and they would not pay for the labor somewhere else. At this point they have passed an inspection on a car that should not have (compromised tire and missing catalytic converters as confirmed by previous owner). I do not feel safe having them work on my car and would like to be made whole.

  Business Response

  Date: 04/01/2025

  We offered the customer service at one of our multiple locations to address his concerns. He refused. Since then, we have provided the customer with four brand new tires and all new brakes for the vehicle, delivered to his home address. We paid for the customer to have the tires mounted and balanced at another dealer.  Friendly has multiple facilities that are capable of installing the brakes and tires, these services have been offered at no additional cost to the customer. He continues to decline our services.

• Initial Complaint

  Date:02/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 22 ***** ********** *** widebody only got one red key fob should be 2red and 1 black so they owe me 1red+1black it has been two weeks no calls keep saying they will call

  Business Response

  Date: 02/26/2025

  Response taken by phone:  The consumer took possession of the car knowing that there was only one key.    A second key is not mandatory under certification of ******** and we are not obligated to provide a second key per NY State. 

• Initial Complaint

  Date:08/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On wed July 17 2024 I called tow truck to have my truck taken to Friendly dodge in Hamilton NY for and appt the following day. Had an oil leak and was unsafe to drive. I called the dealership on Thursday and they said that they got truck and were getting right on it. I called the following Monday and spoke to a representative and he assured me that the truck was in and he had called my warranty company to get permission to move forward with job, This was not true. I received a call from a different company stating that my warranty was expired so I called the dealership back and they told me that they had not looked at the truck and it was a scam call. I wanted another week calling my warranty company daily to see if a claim had been started and there 3 1/2 weeks later has not. My girlfriend called on Friday August 2 and spoke with a Donny stating they had pulled truck in and it would no longer start and it has been outside windows open for a week. They have mislead me for weeks on work performed and left my vehicle out with doors unlocked with a lot of my personal information in it. I expressed my concerns to the Mike in service asked the I speak to someone above him and exact statement was there is no one above me. My truck is being destroyed by a dealership that I as a paying customer should be protected against.

  Business Response

  Date: 08/10/2024

  Customer was fully aware that his vehicle would take considerable time to get too, due to shop capacity. After submitting paperwork to warranty company and having inspector come out on behalf of aftermarket warranty the customer has decided to do the work himself and has picked his truck up. We have not performed any repairs and the customer was never charged.

• Initial Complaint

  Date:06/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to bring to light a prolonged and unresolved issue regarding warranty work for my 2020 **** ********. This ordeal has spanned over two years and has been managed by numerous managers, supervisors, and service staff at your dealership. The persistent delays and mismanagement are causing significant frustration and inconvenience.
  
  Each attempt to resolve the issue has ended with promises of a loaner vehicle to facilitate transporting my Jeep to an unspecified paint shop. Initially, I was told that the process would take two days, which then extended to two weeks, and most recently, to three weeks. Despite escalating my concerns to FCA, who appears to be attempting to handle the situation responsibly, no tangible progress has been made. Most recently, after two weeks of organizing a loaner vehicle, I arrived at the dealership only to find that no loaner was available, with no further communication from your staff.
  
  Given the size and status of your dealership as a leading dealer of *****, it is difficult to believe that only one loaner car is available for all potential repairs. Today, I was offered a rental car for five days, at a personal cost, with the suggestion that I continue to wait and see if a loaner becomes available. This situation is both unreasonable and unacceptable.
  
  I was left with the clear impression that your dealership is neither equipped nor willing to carry out the necessary repairs in a timely manner. This scheduled drop-off was met with "your loaner is not available," despite waiting for three weeks.
  
  I strongly request that the required repair work be performed promptly and professionally. This issue is not of my making, and it is evident that Friendly CDJR is lacking in its commitment to rectify it.
  
  Thank you for your immediate attention and resolution.

  Business Response

  Date: 06/27/2024

  We apologize for any inconvenience this may have caused to the customer.  We do agree this has taken too long to get taken care of with recent turnover from management and service staff.  We are in a brand new building and hope to grow moving forward.  We currently have the vehicle at the body shop being worked on as we speak.  The customer is also in a loaner vehicle and we expect the vehicle back early next week.  

• Initial Complaint

  Date:06/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  bike was sold as serviced but light came on right away for oil change. bike only starts half the time and when i took it to ******* to be looked at they said the key fob was bad and ordered another that should be in in about a month. all i want from friendly ford is to pay the bill at the ******* dealer for the light to be taken off for the oil change the price to have the new key fob set and whatever else they may find well servicing it. i purchased this bike on 5/3/24 and started having issue the next day. i have been in contact with the **** dealer but they keep saying they arent sure what they are going to cover when ******* can get it in. i also asked the day after i purchased to just get my trade in back and bring the bike back but they had already sold my trade in.

  Business Response

  Date: 07/01/2024

  We have been in contact with the customer.  I personally made the service appointment with the ******* dealer to get all of his concerns addressed (at no cost to the customer).  Furthermore, we provided a ride for him from the dealer back to his house.  Per Mr. ****, the ******* dealer has been in contact with him and was scheduled to pick the bike up last week.  I have left a message for Mr. **** to inquire his current situation as well as satisfaction on how the issue was handled.  I'm awaiting a call back.-Mike W******** - Friendly Auto Group

• Initial Complaint

  Date:04/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had bought a vehicle in August 2023. The vehicle was inspected by one of the people at the facility knowing that the reverse lights do not work. We have had the vehicle back at Friendly Dodge in pennyan ny and at the *** place in Geneva ny several times the vehicle has still not been fixed and here it is April 2024 supposedly they are waiting for a wiring harness that they have now decided to order the vehicle is coming up on inspection soon and we do not know what they plan on doing so far we have not received a ticket for the back up lights knowing that in New York State you are required to have one or both working. This is unacceptable since it is going on a year.

  Business Response

  Date: 05/07/2024

  Attached documentation for parts ordered 10/26/23 on backorder from **. As soon as parts are available we will complete the repair at no cost to the customer.

• Initial Complaint

  Date:06/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle a couple years ago from the Dodge dealer come to find out about six months ago when I took the vehicle to another dealer that the mileage has been tampered with when I bought the vehicle they told me the vehicle had 43,000 miles on it. It turns out the vehicle had 92,000 miles on it this was brought to my attention by another dealership, and was put in a computer that way by two other dealerships, when I questioned the dealership, they told me that it’s impossible to change the mileage like that I’ve spoken with many shops and other dealers and said it is very easy to be done I purchased a vehicle for one price thinking it had 43,000 miles not 92,000 miles that’s a pretty significant price difference The dealership was very rude and did not want to talk to me. We just hang up on me. I also do have paperwork from the Dodge dealer that did the work on it, saying that the mileage does not match the records

  Business Response

  Date: 06/27/2023

  Simply not true attached is the car fax with the odometer guarantee and all the documented mileage history .

  Customer Answer

  Date: 06/30/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  Regards,
  
  **** *******
  
  
  
  
  

• Initial Complaint

  Date:12/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2019 *** **** used Purchased October of 2021 $65,000
  Asked multiple times about transmission shifting funny .. told they are supposed to shift that way.
  then transfer case went out of truck and was told that the new part is on back order and that I could still drive the truck . ( 12/14/2022) truck under extended warranty. On 12/15/2022 the transfer case then came completely apart and truck became inoperable.... was told that I could have a rental truck from them until the following morning. 12/16/2022>>> Told by friendly's that they wouldnt give me a loaner for the duration of the repair. parts are on back order with no date for delivery... truck has since been moved to a different Dodge dealer.

  Business Response

  Date: 12/22/2022

  MR. ***** was in for a transfer case concern on August 27th at 120,630 miles on repair order # *******. He was asked to drop the vehicle off as it would need to be diagnosed. It was determined by the technician that the vehicle did indeed require a transfer case replacement. The warranty company required a third party inspector to look at the vehicle and verify the diagnosis before approval of the claim. Mr. ***** was asked to return with the vehicle a few days later and we would provide a rental vehicle until the inspector came out. Mr. ***** was not satisfied with the rental vehicle we provided and declined to leave his vehicle at that time and said he would bring it back at a later date. The transfer case at that time in August was available the next day once claim was approved. Mr. ***** did not return for the repairs and Ro# ******* was closed on October 11th. On December 12th and 11,917 miles later, Mr. ***** dropped his vehicle off and was provided a rental covered by his warranty. The repairs were approved by the warranty company and the transfer case was ordered. The transfer case showed to be on back order with no ETA on RO# 6057890. At that time Mr. ***** was notified that the repairs were approved and the rental needed to be returned to save the last day for when the parts came in. He returned the rental and took his truck. Mr. ***** had his vehicle towed in because the transfer case failed. At that time he was provided a rental vehicle again at no charge to him. We do not have loaner vehicles, they are rentals and must be paid for under our insurance policy. The three days that the warranty approved were used for the inspection process and the one day the transfer case failed. The customer has since had his vehicle towed to another dealership and the part has been cancelled and the repair order has been closed. The vehicle was purchased with 94049 miles in October of 2021 and currently has 132,547 miles.Thank you for your time and consideration in this matter