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Business Profile

Heating and Air Conditioning

General Utilities, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

This profile includes complaints for General Utilities, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

General Utilities, Inc. has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • General Utilities, Inc.

      100 Fairchild Ave. Plainview, NY 11803-1710

    • General Utilities, Inc.

      201 Union Boulevard West Islip, NY 11795-3007

    • General Utilities, Inc.

      82 Arlington Avenue Saint James, NY 11780-2838

    • General Utilities, Inc.

      48 Brooklyn Avenue Massapequa, NY 11758-4815

    • General Utilities, Inc.

      98 East Montauk Highway Hampton Bays, NY 11946-1817

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:04/21/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I Will Never Recommend or Use this Company Again! *** lack of empathy and proper **************** skills disgusts me! I purchased my home 6 years ago and was referred to this company by the family of the previous owners. I chose this company based on that recommendation, instead of using ********, whom I previously had at my prior address. My boiler, purchased from General, caught fire the day before Christmas **** *** COLDEST Day of the ***** Thank God my Entire Home wasn't affected, but for Christmas and New Years, my family and I had No Heat or Hot water. And to make matters worse, we all got sick, including my mother, who is a senior. ** the prior owners purchased the boiler before I moved in 6 years ago (Within the 10 year warranty), they did Not honor the warranty. So they expected me to purchase a new boiler for over $12k, I needed time to think and process this with the cost of oil increasing. Long story short, they charged me $600 for canceling my contract although, I only had 1 month left on it and it caught fire. *** Customer ************* ***** was very Rude and Condescending when I asked for the fee to be pro-rated or consider the years of service this home had with the company. ***y showed no compassion and no empathy, I am extremely disappointed. This home serviced that company for over 60 years, and I was a loyal customer for the last 6 years, for them to not show me family and I respect or look at the outstanding circumstances is outrageous.

    • Initial Complaint

      Date:08/02/2022

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I specifically requested a Trane air conditioning system from General Utilities and they installed 2 ***************** compressors and 2 Trane air handlers. During contract negotiations I asked why they put Trane/*****************. ******* the representative said because they are part of the same company. I then replied that's fine as long as you know I want a Trane system and not an ***************** system. He assured my wife and I that a Trane system and not an ***************** will be installed. Also in the contract it mentions that they will be installing a matching system. Which it obviously isn't. Now they are trying to bully me into accepting and paying for this mismatched system. I have emails and texts as evidence. I just received an invoice and I'm concerned that if I pay it then that will mean that I accept the ***************** compressors. What should I do?

    General Utilities, Inc. is NOT a BBB Accredited Business.

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