Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/06/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I took out a travel insurance policy for a Cruise. It was for a cruise to ****** with Princess ******** Th cruise was set for May 15th through May 22nd leaving from *******, **********. We were not able to board the ship because during our travels to the cruise we lost my wife's birth certificate which was needed to board the ship. We submitted a claim since we took out the insurance. The claim was denied stating "this claim is not eligible for payment as a lost birth certificate is not a specified reason under this plan." My complaint is that their policy states the following "You or your Traveling Companion's lost or stolen passports, travel documents or money." The birth certificate in this situation was a travel document needed to gain entry onto the ship. I am looking to recoup the full amount of the cruise I insured which is the amount of $2,548.99. The claim number provided to me by AON Travel Claim was **********. Once the claim was declined I immediately disputed the denial and my dispute was declined too.

  

  Business Response

  Date: 09/21/2022

  We have reviewed ************** complaint and we are happy to provide status on this matter.
  
  Our claims department has reviewed the claim and at this time is providing reimbursement under the terms of the Trip Delay benefit of the program, which does provide reimbursement for lost passports and travel documentation. Unfortunately, the claim was originally filed as a Trip Cancellation for which this is not a covered reason under the plan.
  
  We thank ************** for his patience during the claim process. We trust this responds to the concerns raised in this complaint. 

  Customer Answer

  Date: 09/22/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************
  
  
  
   
  
  

• Initial Complaint

  Date:09/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a claim with AON under the category of Trip Delay when our Air Alaska Trip to *****, ****** was delayed by one day and we flew to our destination on May 7, 2022 instead of May 6, 2022, a flight of which we booked through the tour company **** ******** On May 25, 2022 I was informed by a representative from AON that all required materials pertaining to our claim (AON reference number 900 302 037) was received and I would be contacted by email about the status of this claim. When I didn't receive the aforementioned email, I called AON six more times as follows: 6/9/, 7/5, 7,21, 7/27, 8/2, and 9/2, 2022. When I asked to speak with a supervisor at AON during the 8/2 and 9/2 phone calls I was informed that the claims' adjuster for our claim would be contacted. To date, we have not been contacted nor has the claim been processed.

  

  Business Response

  Date: 09/29/2022

  We have reviewed ****************** complaint and we are happy to provide status on this matter.
  
  Our claims department has reviewed the claim and the customer should have received a response already or will be receiving a response shortly. 
  
  We thank **************** for his patience during the claim process. We trust this responds to the concerns raised in this complaint. 

• Initial Complaint

  Date:09/06/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The travel insurance claim process that Aon Affinity provides is deceptive to the customer, provides horrible customer service and business **********************, and is completely unacceptable. I request a response to this complaint, and that Aon Affinity processes our claim #********* immediately.Our claim #********* with all supporting documents required was submitted to Aon Affinity in full by June 24, 2022, and still has not been processed, over two months later.We have called Aon Affinity customer service at **************. On August 18, 2022 we spoke to *** who assured us that an examiner will see to it that the claim gets moved from Assigned status to In Progress status that day. That did not happen. On August 30, 2022, we spoke to ***** or ***** (sp?) and her manager ******, who were not able to tell us how long the claim review would take, and could only share that there was a back up due to increase in claims. We requested for ****** to share an escalation path and contact information for further complaints and legal communications. She provided ************************************** where I have emailed a written complaint. As of September 4, ***************************************************************************************** Assigned status.Aon Affinity provides no information or meaningful help in the matter, as they repeat the same thing over each time we speak with them: "We are backed up due to increase in claims," "We can't share how long it will take," and "Please be patient." Meanwhile I am suffering a financial loss due to original cruise payment funds of $15,450.01 being held by Aon Affinity while also being out of the $1,031.68 I paid to purchase the travel insurance through Adventures by ****** with Aon Affinity.As mentioned above, I request a response to this complaint, and that Aon Affinity processes our claim #********* immediately.

  

  Business Response

  Date: 09/12/2022

  
  We have reviewed *** ******* complaint and we are happy to provide status on this matter.
  
  Our claims department has reviewed the claim and the customer should have received a response already or will be receiving a response shortly. 
  
  We thank **************** for her patience during the claim process. We trust this responds to the concerns raised in this complaint. 

  Customer Answer

  Date: 09/13/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. My claims were reviewed and approved a few days ago after submitting the complaint.

   

  ***********************************************
  
  
  
   
  

  
  

• Initial Complaint

  Date:09/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased travel insurance for a family trip to ******. We were to catch a cruise in ******. However because of the airlines being short staffed and other issues our connecting flight kept getting delayed. We missed out connecting flight and were stuck in ******** for a a day and half. Slept in airport with two kids under 7. I did all the filing right away so I can put this all behind me. Its been more than two months now. I call and check online the status. It still says in progress. I worked really hard to save that money for a trip that we didnt get to enjoy. I would love to get it back so I can do something with my family but keep getting brushed off. Every time I call they can never give any details.

  

  Business Response

  Date: 09/23/2022

  We have reviewed *********************************** and we are happy to provide status on this matter.
  
  Our claims department has reviewed the claim and the customer should have received a response already or will be receiving a response shortly. 
  
  We thank **************** ********* for her patience during the claim process. We trust this responds to the concerns raised in this complaint.  

• Initial Complaint

  Date:09/06/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  REF# *******. My husband and I booked a 9 day ****** ***************************************** on Celebrity on January 24, 2022 through ************. ****** was starting on June 26th, but we were leaving on June 23 for an additional 2day stay ******. Flights were booked thru Celebrity.On March 8 we added Travel Insurance $478. prior to our final payment on March 16. Unfortunately on June 14 my husband and I tested positive for Covid. We cancelled our trip on 6/15/22. Celebrity refunded us everything a few days later, minus a $400 penalty from the airlines. On July 9 we submitted a claim to AON for $990.25 which included $400 penalty from airline, 1 nights cancellation fee from hotel and transfers from Airport to Hotel and Hotel to ship. After many calls to AON we finally got a response on 8/11/22 saying they had no record of us paying for the Insurance and they were closing claim. We sent ANOTHER copy of our bill which clearly showed we paid for the insurance. They said they would reopen our claim. After several more calls we finally got an email stating that they were refunding us $100 ($50 for each of us). Their contract clearly states for Cancellations due to a covered Sickness or Injury that occurs before departure on You Trip, "We will reimburse you up to the Maximum Benefit Amount shown in the Schedule of Benefits ($50000) for the amount of the unused non-refundable prepaid Payments or Deposits for the Travel Arrangements you purchased for your trip, when you cancel your trip prior to departure for a covered reason, INCLUDING cancellation fees." I find the whole AON experience has been a runaround and stall method on top of not honoring their contract. ****** and ***************************

  

  Business Response

  Date: 09/29/2022

  We have reviewed *** ********** complaint and we are happy to provide status on this matter.
  
  Our claims department has reviewed the claim and the customer should have received a response already or will be receiving a response shortly. 
  
  We thank ********************** for her patience during the claim process. We trust this responds to the concerns raised in this complaint. 
  

  Customer Answer

  Date: 09/30/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: 

  No one has given me a response to my complaint. They called me, left a message for me to call back. Ive done that twice and no one has returned my call. I called again to speak to someone other than the person who left a message and they told me record shows $50 was issued to both my husband and me. That was from our initial complaint and nothing else has been resolved.   

   

  *******************************
  

  
  
  
  
   
  

  Customer Answer

  Date: 11/15/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Aon wanted to withdraw my $200 OBC on my next cruise and send me $200 ($100 each for my husband and myself).  I rejected that since the claim was for over $900 and this response from AON took $200 from one pocket and giving me $200 in another pocket.  

  
  

  
  
  *******************************
  
  
  
  
   
  

  

  Business Response

  Date: 12/07/2022

  We have reviewed *** ********** additional comments and we are happy to provide further status on this matter.
  
  Our claims department followed up with *********************** on 11/29/22 to discuss her claim payment with her in detail.  Please note that Aon Affinity provided a total claim payment of $100.00 representing the travel agencys cancellation fee.  It is our understanding that the remaining balance of their trip which wasnt reimbursed by the travel supplier was provided in the form of travel credits. Further, it is our understanding that the travel credits have been used and were applied to a new cruise scheduled for ******* 2023.
  
  As noted, this claim has been processed in accordance with the plan purchased.

• Initial Complaint

  Date:09/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 6, 2022, I submitted an claim for sickness medical expense along with related documents on behalf of my daughter, *************************. * I check the status of the claim on the website weekly and the status is still assigned to an examiner. * I wrote a letter to *** on August 8th and mailed with certified delivery. * I expected a response within 21 days but it has been over 90. * I paid the full amount of medical expenses, $5,593.08 on my credit card and planned to be reimbursed by now. Its putting a strain on my budget. Timeline:* Me and my 2 daughters traveled with Norwegian Cruise Line on the Norwegian Breakaway from May 29, 2022 to June 5, 2022. * On the evening of June 2, ***** suddenly became violently ill with vomiting and diarrhea with extreme stomach pains. I took her to the ships emergency care center where ***************** and team tested and treated her symptoms. Lab tests, an x-ray, and other tests were performed to diagnose her sickness. Staff inserted an IV stent and gave her medications via IV. The charge for medical services on June 2nd was $2626.57.* ***** experienced the same symptoms the morning of June 3rd. We returned to the ships emergency care center where she was treated by Dr. ****** and given additional IV medications. The charge for medical services on June 3rd was $1388.23. * ***** experienced the same symptoms on June 4th so we returned to the emergency care center where she was treated a final time by Dr. ******* given additional IV medications, and had the IV stent removed. The charge for medical services on June 4th was $1578.28.* We disembarked the ship on June 5th and flew home to ************.

  

  Business Response

  Date: 09/09/2022

  We have reviewed *** ******* complaint on behalf of her daughter, *************************, and we are happy to provide status on this matter.
  
  Our claims department has reviewed the claim and the customer should have received a response already or will be receiving a response shortly. 
  
  We thank **************** for her patience during the claim process. We trust this responds to the concerns raised in this complaint.  

• Initial Complaint

  Date:09/06/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/16/21: Booked Road Scholar ************ trip for June *****, 2022 (Order # ********), w/ Aon trip insurance w/ Cancel for Any Reason Coverage. 5/20/22: I tested positive for COVID. I was vaccinated w/ mild symptoms & did not seek medical care. 5/23: W/ trip 2 weeks away, I was uncertain of my COVID status & concerned about international travel w/ travel restrictions, testing/quarantine requirements, CDC guidelines, etc. I decided to not risk travel & cancelled trip. Road Scholar said I had to file claim w/ Aon for trip cancellation fee reimbursement ($5199). *** would need to reject my claim & notify RS so they could process a travel credit. I filed claim & sent required documents. I was told that processing is usually in 21 business days. Received confirmation from Aon (Ref # *********) stating that Id be notified if more information was needed. Claim was assigned to an examiner. 6/28: Got email stating claim is taking longer than initially expected. We appreciate your patience as we work through an increase in claims. 8/5: After 11 weeks, claim still not processed. I called customer service. Rep said all material was received & claim review is usually 21 business days after submission. She could not give me timeframes but would notify claim **** of call & I should hear something SOON.8/22: 13 weeks & still NO action. I called Aon & got the same runaround. I called Road Scholar to ask for advice/assistance. RS rep said some claims were taking longer but this was longer than others. She asked RS support team to intercede w/ *** to expedite claim.9/2: Called RS again after 15 weeks. ** was surprised that claim was not processed but were unable to get more information & suggested I call Aon again. I spoke w/ rep & supervisor who gave the same canned script. He said hed ask for an agent to call me. After 15 weeks, I am extremely frustrated by Aons lack of communication, ineffective customer ******************** in resolving a relatively simple claim

  

  Business Response

  Date: 09/20/2022

  We have reviewed *** *********** complaint,and we are happy to provide status on this matter.
  
  Our claims department has reviewed the claim and the customer should have received a response already or will be receiving a response shortly. 
  
  We thank ************************ for her patience during the claim process. We trust this responds to the concerns raised in this complaint. 

  Customer Answer

  Date: 09/22/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *****************************
  
  
  
   
  
  

• Initial Complaint

  Date:09/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trip Interruption Italy, Italian Elegance
  Date: 5/4/2 to 5/17/22
  
  Thank you for offering to help. Read the problem and see timeline. See Attached.
  
  
  Problem: AON claim resolution is negligently long beyond reasonable. 90 days is over 4 times the stated 21 days. When you check the web site on claim status, only says "Submitted, Assigned, In Progress, Closed." Worse still, when you call AON, they only have a support center which acts as a shield from any real information on your claim. Support always says same thing simple thing on web site and never gets you to anyone in AON claims. Support Supervisors cannot help and only apologize. They cannot provide and estimated completed on your specific claim. Review of the Better Business Bureau finds numerous and multiple complaints against AON for similar reasons. Regretfully, I am filing complaint with Better Business Bureau.

  

  Business Response

  Date: 09/12/2022

  We have reviewed *** **************’s
  complaint and we are happy to provide status on this matter.
  
  Our claims department
  has reviewed the claim and the customer should have received a response already
  or will be receiving a response shortly. 
  
  We thank *** ************** for his patience during the claim process. We trust this responds to the
  concerns raised in this complaint. 

  Customer Answer

  Date: 09/13/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
  

  
  

  A few days after we contacted the Better Business Bureau, after months of no action, miraculously Aon Travel Insurance sent email stating checks on the way with an explanation of charges. We received the checks with a cover letter stating they have enclosed an explanation; however, no explanation was enclosed.
  
  What they did was simple take the days interrupted and refund per day average of total trip cost minus flight. Then covered a small amount each for "delay" of travel. They really should have covered us for the whole trip, as this was a package deal.
  
  We suppose the BBB resolved the "finish the job" complaint if you can them sending checks, but we cannot say the complaint is finished, because we do not feel Aon Travel Insurance refunded us correctly. Further, they were grossly neglect with processing time, as well as keeping customers from obtaining any information about the details of the claim. Numerous complaints about this company show we are not alone.
  

  None the less, thank you for interceding with this company. It seemed to have gotten them to at least process a claim and send checks -- even if the claim is not complete.
  
  Thank you,

  
  
  
  * ********
  
  
  
  
  
  
  
  
  
   
  

  

  Business Response

  Date: 10/03/2022

  
  We have reviewed *** **************’s additional
  comments and we are happy to provide further update on this matter.
  
  Our claims department
  has reviewed the additional comments and is forwarding copies of the benefit
  calculations which were to accompany the payments provided.   Should the Pechtimaldjians have any further
  questions once they review this documentation, they can certainly contact our
  office.
  
  We trust this responds to the additional concerns raised
  in this complaint. 

• Initial Complaint

  Date:09/06/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is about *** claim/reference number *********. As of today, 9/2/2022, this claim is showing as "in Progress" on the Aon web site and it is past the 21 business day turn-around Aon claims. The claim status has not changed since at least 8/26/2022 while two of the three claims submitted at the same time have closed. On 7/27/2022 I submitted three claims that included the paperwork requested. On 8/2/2022 I received three emails from Aon acknowledging having received the three claims and "additional information" on 7/27/2022. On 8/26/2022 I received the emails for the other two claims that included a form stating that we would be receiving a future cruise credit. Since I didn't receive an email for ********* I checked it using the Aon web site where the status was still shown as "in progress". I called Aon to find out if there was a problem with ********* and was told to call back in two business days. Called *** again and was told to call back after five business days. The agent on the second call told me that the paperwork is good and nothing else is needed. I asked each agent what the problem is and the agent couldn't tell me anything other than to wait.I have received emails from RCCL that states two of the claims have been completed and what the future cruise credit amount will be. I submitted the three claims at the same time using the same paperwork requested and expected them to close out around the same time. Claim ********* looks to have been misplaced while the other two claims have been completed.*** states that it will take 21 business days to close out a claim. It has been either 27 business days (7/27) or 24 business days (8/2).

  

  Business Response

  Date: 09/09/2022

  We have reviewed ****************** complaint on behalf of ***** and *************************** and we are happy to provide status on this matter.
  
  Our claims department has reviewed the claim and the customer should have received a response already or will be receiving a response shortly. 
  
  We thank **************** for his patience during the claim process. We trust this responds to the concerns raised in this complaint. 
  

  Customer Answer

  Date: 09/12/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I appreciate the response but I have not received the actual cruise credit and until I do I cannot consider this matter closed. The credit will amount to $2336 which is a significant amount of money.  When/If I receive the credit I will be happy to update this complaint as resolved.

   

  
  ***************************
  
  
  
  
   
  

  Customer Answer

  Date: 09/14/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  

  It took longer than promised and I believe the hold up was resolved via me calling for support AND more importantly filing a complaint here.

  
  Sincerely,
  
  ***************************
  
  
  
   
  

  
  

• Initial Complaint

  Date:09/06/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased trip insurance in conjunction with a Globus Tour to begin 6/19/22. I cancelled the tour due to my partner's health issue. Globus did refund their part of the tour. Filed the necessary paperwork with *** and received notice of approval of claim on 7/14/22. Checks to be sent out within 3 bus. days. Noted that address was wrong. Contacted Aon to advise. *** acknowledged and confirmed proper address. Despite repeated phone calls on 8/3,9,13, and 8/30 and emails, I have still not received the due refunds. Phone calls and emails get stock canned replies but no action. As I am totally frustrated can you kindly intervene.

  

  Business Response

  Date: 09/09/2022

  We have reviewed *** ****** complaint and we are happy to provide status on this matter.
  
  Our claims department has reviewed the claim and the customer should have received a response already or will be receiving a response shortly. 
  
  We thank ************** for his patience during the claim process. We trust this responds to the concerns raised in this complaint.  

  Customer Answer

  Date: 09/13/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: 

   I did receive a call from *********************** of Aon as you stated saying the refunds were being processed last week. However, I still have not received the checks. While "The check is in the mail" sounds good. I do not wish to cancel the complaint until such time as I have the checks. I find it inexcusable that so much time has elapsed without results. Anything you can do to expedite the matter would be greatly appreciated. 

   

  *********************
  
  
  
  
   
  

  Customer Answer

  Date: 09/15/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************