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Business Profile

Printers

PrintVie

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Printers.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/22/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Better Business Bureau,I am writing to file a formal complaint against PrintVie regarding an unfulfilled order and a pending refund.Complaint Details:Order Date: December 11, 2024 Order Details: 8 copies of a bound book Total Amount Paid: $162.71 Order Type: Express order (2-4 business days production + 3-day shipping)Issue Summary:On December 18, 2024, PrintVie informed me that they would not be able to complete the order in time for Christmas and offered a cancellation, which I accepted. Subsequently, I contacted the company on December 20, 2024, and January 7, 2025, inquiring about the status of my refund. Each time, PrintVie assured me that the refund was being processed; however, as of January 22, 2025, I have not received the refund.Resolution Requested:I kindly request the assistance of the Better Business Bureau in resolving this matter by facilitating the prompt issuance of my refund from PrintVie.Thank you for your attention to this issue.Sincerely,*** *****

  • Initial Complaint

    Date:01/17/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12/5/24 I ordered 2 copies of a digital file(magazine) that I sent to company. They stated standard production time of 5-7 days. When I did not receive the order by 12/25 I began contacting the company. The company sent me several messages stating that it would be shipped soon and that I would receive a tracking number. as of 1/16/25 I have yet to receive anything and the company has not followed through on messages stating to send the magazines. The order number is ******

    Business Response

    Date: 01/31/2025

    Your order has been shipped and delivered. Tracking number: ****************************** - ****

  • Initial Complaint

    Date:01/13/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Dec 2nd, 2024 I spent $35.67 USD at ************************** to order a custom spiral bound print. After the proof was approved the next day, I never received a shipping confirmation. I had a strict deadline of Jan 12th, 2025 for this project. When I repeatedly asked the customer service line for a shipping update, I received notice that my order would ship "the next day" on Dec 16th, Dec 20th, Dec 26th, and Jan 2nd. The order did not ship until Jan 7th and I had to go to a local print shop with a rush order in order to meet my Jan 12th deadline. Ideally I would like my money back, but if that's not possible I'd like for others to know not to order from this business and not to trust any of their deadlines or guidelines listed on their website.

  • Initial Complaint

    Date:06/20/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We placed a print order with this company. We paid for expedited (1-3 day production). The order was for 3 separate items and we had been told that we'd receive proofs to approve via email. We received a proof for one item the next day and then they disappeared, failing to respond to any of our calls or emails. Eventually, someone responded after the seventh day saying that "our internet and phones was broken" and that they'd send it out a day or two later. Given that this was 3 days before the event we needed this for, we asked them to upgrade the shipping to make sure we'd get it on time. We felt okay asking this since we did not get the expedited production we paid for. They refused and sent it out with 2-3 day priority. We checked with **** and we're told it's unlikely that we'll get it in time. We now have to pay significantly more for an emergency rush order to ensure we have these in time for our event. I would like a full refund. It appears that they have not sent it out yet anyway and they are welcome to keep them.

  • Initial Complaint

    Date:10/04/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 15,2023, I placed on online order for 30 journals. The order was estimated to be delivered within two weeks. On August 16, 2023, I recieved an email proof asking if I liked the way the sample looked and I asked for full bleed printing and they replied saying that was an extra charge and I let them know the website said it was included so they replied the same day saying they would make the change with no extra charge and that they would send me a new sample. On august 18, 2023, I emailed them back asking for the sample to approve. I recieved a reply on august 22, 2023 saying their is an issue with their proofing system. I said I approve for them to start printing. I didnt get any email saying they would start the order or informing me of anything. On august 29, I sent an other mesage saying I would like a refund since I had not heard back since 8/22/23 and they said production would take 5-7 days, which was already more than that and I needed them for an event on the weekend. On 8/30, I recieved a response that they maybe able to get the order back to me by the weekend and that they would check and get back to me. I recieved no response after that and I emailed and called on 9/6 asking for my refund to be processed since nothing has been done and I didnt receive my order. On 9/7, they replied and said they cancelled the order and said sorry for dropping the ball on this. On 9/20, I asked how long the refund takes since I had not seen the money refunded to my card. On the same day ************************* replied and said he would look into it and get it taken care for me. On 10/3, I reached out again since nothing has been refunded. And to date, the $365.13 I paid has not been refunded.

    Business Response

    Date: 10/18/2023

    We are not sure why this person is complaining to the BBB about a conversation we had 2 weeks ago. The refund has long since been processed as per their request. For further information they should contact their credit card company. 

    Note: The order would not have had to be refunded if they had responded to reply email stating that we could express ship the order to meet their deadline. They failed to respond until well after their deadline. Communicating directly with us and in a timely manner rather than through the BBB would have yielded a better result for the customer.

    Thank you.

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