Complaints

This profile includes complaints for Safavieh Home Furnishings's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Safavieh Home Furnishings has 11 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Safavieh Home Furnishings

  40 Harbor Park Drive Port Washington, NY 11050-4602

• 

  Safavieh Home Furnishings

  902 Broadway New York, NY 10010-6002

• 

  Safavieh Home Furnishings

  24 School Street Glen Cove, NY 11542-2572

• 

  Safavieh Home Furnishings

  45 S Central Ave Hartsdale, NY 10530-2315

• 

  Safavieh Home Furnishings

  64 Nardozzi Place New Rochelle, NY 10805-1200

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a nightstand on 2/14/24 for $174.40. When we received the nightstand, it REAKED of fumes. Normally, a smell of varnish disappears within a few days, but this was stronger than I ever smelled before. I called immediately as I was concerned, and asked what this was. The customer service rep (which I figured out is the only guy there...) said he would find out from the warehouse. Long story short, after multiple calls (I always had to call and follow up, they never followed up with me). They sent me a lead paint report saying their was no lead paint. I immediately told them lead paint doesn't smell like this (and now, after over a week, it STILL smelled of toxic fumes which had me even more extremely concerned). They finally agreed to allow me to return and get a full refund and sent me a return label. I sent it back immediately and wrote an email when I saw the return was delivered to the warehouse (3/4/24), asking when I should expect a refund and also asking for them to confirm what these fumes were. They replied back just stating that it would take at least 10 business days to get my refund. As of today, 4/1/24, I have yet to receive this refund OR get confirmation on what these toxic fumes were. I will state that I disputed the charge with my credit card at this point but it is a serious issue to me that they never confirmed the fumes that were coming from this item. No apology or anything and again, they never technically refunded me.

  Business Response

  Date: 04/05/2024

  Thank you for bringing this issue to our attention.  We sincerely apologize for the inconvenience and concern caused by the experience. We understand the importance of promptly addressing such matters and ensuring our customers' safety and satisfaction. Regarding the issue of fumes, we have thoroughly investigated and found that the odor is not present in our current production. It's important to note that we utilize ** coating (Nitro Cellulose finish) in this product. The refund for this customer has been processed, and we apologize for any delays in receiving it.
  Once again, we apologize for any inconvenience experienced throughout the refund process.

  Kind regards,

  ******** ************** Team
  

• Initial Complaint

  Date:03/20/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 28, I ordered 2 small wool rugs, two of the same design , for my home off their website. I received them 5-6 days later. They may be the same rug but they are not identical in color. Its obvious from the backing and the tags that they are not from the same lot - they were possibly made at different times but theres no way I can use them side by side in a bathroom. (I actually have these rugs now, purchased maybe 15 years ago, and I bought the new ones as replacements. So I know exactly what I purchased and what it should look like). One of the rugs is identical to the 2 I have now, and one has slightly darker yarnsbut they are BOTH marked tan/tan , which is the specific colorway. They have the identical name, style number and size on the back also. So its not as simple as someone just grabbed the wrong rug. Im writing to you because I can no longer get a live customer service rep on the phone. On March 8, a customer service rep told me he would forward my problem to the warehouse, noting that they were behindand asked me to wait until the 12th or 13th to hear back. No one has contacted me by phone or email. AND, the last 2 times I called them, yesterday and today, all I get is a recording stating we are not available, leave a message. I left a message yesterday. I dont feel that we are not available is an acceptable statement for a customer service department to make, especially for a large company. I need a resolution. Thanks for your help.

• Initial Complaint

  Date:03/18/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 5, 2024 I ordered (2) Safavieh ****** Dining Chairs, Set of 2 in Black for the total amount of $606.90, order #****, and I received a confirmation email stating delivery date is set for 3/8/2024. On 3/7/2024 I still hadn't received any updated delivery information and decided to email *********************************** to get an update but didn't get a response. On 3/8/2024 I called the customer service number ************** and no one answered. Three minutes later I received a call from ************** with a gentleman from Safavieh returning my missed call. I explained to him the situation and that I hadn't received any shipping updates, but the gentleman said that he "thinks it's backordered" and he'll have to return my call after he did more research. Needless to say, he did NOT return the call. On 3/9/2024 I emailed them a second time and never received a response. I attempted to call today 3/18/2024 and no one answered. This business is a fraud and I WANT MY MONEY BACK!!!!! I HAVEN'T RECEIVED MY ORDER!!!

• Initial Complaint

  Date:03/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Safavieh chandelier/pendant on 12/8/23. The pendant is lovely and installed by a professional electrician without incident. The pendant has glass discs and one broke in half, fell on the dining table, and smashed in little pieces. This was unrelated to any human error as it's a fixed piece and not touched by anyone. The glass disc was simply defective and broke in half. I contacted ******* who stated they were not responsible for supplying a replacement disk. I contacted the manufacturer, Safavieh, who stated that because it was sold by *******, they were not liable for providing a replacement disk. So now I am left with a broken pendant due to a faulty piece of glass and two companies not taking any responsibility. All I asked for was a replacement disk, and their response was to put the responsibility solely on the consumer.

  Business Response

  Date: 04/02/2024

  We greatly value your feedback and concern. The customer has been provided with a complete replacement lamp in response to the challenges encountered with the initial one. It is our sincere hope that the customer finds satisfaction in this resolution. Should any further issues arise, we encourage them to reach out to our dedicated customer service team.

  
  Upholding the highest standards of customer care is a point of pride for us. If any product arrives damaged, incomplete, or with any other issues, we are committed to resolving them promptly. Our goal is to ensure that all customers are delighted with their Safavieh purchases. We once again extend our gratitude, and we sincerely apologize for any inconvenience caused.

   

  Warm regards,
  Safavieh ************** Team

  Customer Answer

  Date: 04/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  Date:02/16/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction - Feb 5 **** Tracking #************ Invoice ***** Purchase thru ****** When my order came there was not any arms to sofa. I contracted the manufacturer and they said they would send me arms to sofa bed. When I received order today they sent me another sofa bed again with out arms. I immediately called *** and was told they will do another ticket for arms and that might be a possibility arms are not in stock and they will get back with me. In meantime I contacted my CC company and explained to them and they wrote up a report for investigation and will not be charged until arms are sent. Which that company can't provide All I want is arms so I can set it up.

  Customer Answer

  Date: 02/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  Date:02/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  February 19, 2021 I bought a pair of barstools, gray leatherette, they are peeling where the stitches are, I contacted Safavieh, and they say they are not responsible for the quality of their items and they can not do anything for me I think furniture should last more than 3 years, all the furniture in my house has more than 3 years and is fine!!

  Business Response

  Date: 02/14/2024

  We acknowledge the receipt of communication from the customer to our customer service department on February 12, ****, wherein they provided detailed information regarding their order and accompanied it with images illustrating issues with the barstools. Following a meticulous examination of the images by our team, it has been determined that the barstools exhibit significant signs of wear and tear.

  
  The purchase order for these items was placed in January 2021, and over the course of several years of usage, the product has naturally incurred wear and tear. Upon careful review, we have concluded that the observed issues do not stem from any defects or manufacturing discrepancies. Given that the product has been in use for three years, it is reasonable to expect some level of wear.It is important to note that Safavieh does not offer a manufacturing warranty for this product, and the issues presented extend beyond the coverage provided by our standard 30-day warranty as well as any manufacturer's warranty.

  
  Please rest assured that our primary objective is to fully help all our customers if possible. However, based on our evaluation, it is evident that the barstools are indeed showing signs of wear and tear, and considering the date of purchase, they fall outside the scope of our warranty coverage. Consequently,we regret to inform you that we are unable to authorize a replacement or refund, particularly as this request exceeds the 30-day post-purchase warranty period.

  Customer Answer

  Date: 02/14/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   I did not buy expensive barstools for just 3 years,U noticed they change the design of their barstools, they do not have stitches on the sides, that is what is causing the peeling, so clearly it is a design defect

  i request the exchange 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

• Initial Complaint

  Date:02/05/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 4 Safavieh ****** chairs via Macys on 12/01/2020. These chairs are absolute garbage. The quality is so awful. Not only does the material peel, crack and chip almost instantly, and get progressively worse with time, but after owning these for only three years as my kitchen chairs, one day a few weeks ago, I slid one out of the way to clean the floor and one of the legs snapped off entirely. It is metal on the inside, so I have no idea how that is even possible. Imagine how dangerous this would have been if my child had been sitting on the chair and the leg just snapped off! I contacted Safavieh and they refused to do anything about it, they said it's normal wear and tear, ha! I've never heard of such a response or of this happening with a chair, even one used for much longer than 3 years. They told me they would only have replaced the chairs or given me a refund if the leg broke off within 30 days of purchase. Awful quality product, dangerous and hazardous product, and embarrassing customer service. I see that I'm far from the first person to complain about this company and that they have an awful rating, no surprise there.

  Customer Answer

  Date: 02/29/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Safavieh Home Furnishings regarding complaint ID ********.
  
  Sincerely,
  
  ***************************
  

• Initial Complaint

  Date:01/17/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  worse experience ever ! after spending $ 25k at this store. **** the manager messed up my order and he promised me to exchange it for me after 6 months of waiting simply he said no we can not do it , i have all our conversation in the text. very disappointed at the service. my first and last purchase from Safavieh.just soke with **** the store manger DIDNOT do anything. simply they don't care about customers they just want to take your money.they promised to exchange it for me and fix my pillows i have more pictures to upload if you need

  Customer Answer

  Date: 02/15/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Safavieh Home Furnishings regarding complaint ID ********.
  
  Sincerely,
  
  ***********************
  

• Initial Complaint

  Date:01/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/5/2024 we purchased a desk through an online store. The product was manufactured by Safavieh Home Furnishings. A piece was broken and we contacted the manufacturer for a replacement piece. We have been told by Safavieh that they dont have the piece and there is nothing they will do.

  Business Response

  Date: 01/12/2024

  Thank you for bringing this matter to our attention. This customer recently submitted a ticket through our customer support team, seeking a part that is not currently supplied. As the customer is covered by Birch Lanes warranty, we have advised them to reach out to Birch Lane for options such as return, replacement, refund, or other alternatives.

  
  At Safavieh, we are committed to assisting our customers by providing replacement parts for missing, defective, or damaged items. However, there are instances where specific parts may not be available for various reasons. In such cases, we offer a 30-day return window through our retailers, stores, and online vendors. Within this period, the responsibility for facilitating the return, refund, replacement or other options lies with the online retailer of purchase.
  

  Kind regards,

  
  Safavieh ************** Team
  Safavieh LLC

  Customer Answer

  Date: 01/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   I should not have to pack up and send back a large desk for one piece 

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

• Initial Complaint

  Date:10/23/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a customer in ** who purchased a 5000$ Fiam mirror about a year ago and have since been subjected to a catalogue of mistakes and bad treatment.The core issue started with big delays (thanks to what now appears to be a mistake by Safavieh arranging collection in *****).I was then given a delivery date which turned out to be a mistake but when the mirror finally arrived it was broken.All the way down the line I have at least ten emails for every one response and this has been very frustrating (and now insulting).My next big issue with your team is that they informed me it has been shipped in cardboard (which Ive since found out is not true).the replacement part was supposed to be available in July (and indeed it was) but for one reason or another, safavieh failed to arrange collection until mid September (in spite of all my emails requesting updates which ofcourse were all if ignored). The issue is not so much the very poor customer service but the fact that the store told me that **** had failed to ship the part and had let us all down. This is not true, I contacted fiams ceo and his team responded immediately and informed me the part was indeed flagged for collection in July but that Safavieh arranged collection on the 14th of September.