Complaints

This profile includes complaints for Safavieh Home Furnishings's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Safavieh Home Furnishings has 11 locations, listed below.

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• 

  Safavieh Home Furnishings

  40 Harbor Park Drive Port Washington, NY 11050-4602

• 

  Safavieh Home Furnishings

  902 Broadway New York, NY 10010-6002

• 

  Safavieh Home Furnishings

  24 School Street Glen Cove, NY 11542-2572

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  Safavieh Home Furnishings

  45 S Central Ave Hartsdale, NY 10530-2315

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  Safavieh Home Furnishings

  64 Nardozzi Place New Rochelle, NY 10805-1200

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 sofa beds on 8/14/23 at Safavieh Furniture in ***************, **. The manager (****) and assistant manager (****) told me that they have 2 items in stock and I can get them in 2 weeks On Sept 6th, I received both items; however, they were not the products I was hoping for. The Halti sofa bed that I ordered ($5430.16) was the wrong color and the ****** sofa bed ($5321,53) had a completely different mechanism and was defective. The ****** sofa that was shipped to me was not the one I ordered. I ordered the one with the wireless mechanism but I got a manual one instead. I put in the complaint with the company and they kept forcing me to take it. After discussing the issue with them multiple times, they sent Manufacturer (******) to my house to fix the sofa bed because it was not able to close for almost 2 weeks. Even after this attempt to fix the sofa, it was still not working right. So, they finally took back the sofa on 9/19. After all of this hassle, I decided to ask for a full refund back to my credit card because it is not fair to receive store credit for something that has not been working properly and that has put a lot of stress on me. The Halti sofa bed I refused it the same day I received it because it was completely the wrong color.I am asking for full refund on both of these items. Safavieh keeps on forcing me to take the store credit that will amount to $10,751.69 which is completely unreasonable. My experience with them was far from satisfactory and it is unfair as well as lacking consumer integrity for not allowing a refund on products that are both defective and completely different.

  Customer Answer

  Date: 10/28/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Safavieh Home Furnishings regarding complaint ID ********.
  
  Sincerely,
  
  *****************
  

  Business Response

  Date: 11/16/2023

  Thank you for bringing this issue to our attention. To address the matter, the customer has opted for a resolution in the form of store credit. For any further assistance, the customer is encouraged to reach out to our store directly.
  Thank you for your understanding and cooperation.

  Kind regards, 

  Safavieh Client Services

  Customer Answer

  Date: 11/18/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer I would like to note that I had to reach them through another phone number in order to talk to manager of the store at ***************, ** (****) and accept the more than $10,000 store credit. If I did not reach out directly, they would have not resolved this problem in a prompt manner since they have continuously failed to answer my calls or texts. Since it is the holiday season, I have decided to accept the store credit to buy gifts for my family and friends. 
  
  However, I would advise anyone who is a consumer of this business to be careful with what you are purchasing and to read the fine prints on their incredibly ambiguous no return/no warranty policies before purchasing any of their items. 
  
  Consumer integrity should be at the forefront of every business and in my case, this business has lacked not only consumer integrity but transparency as well.

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************
  
  
  
  
   
  

• Initial Complaint

  Date:09/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 6th, Safavieh at *************** sent me the 887-Halti full xl sect wrong color of sofabed. Its not the one that I ordered from them at the store. **** (********and ****** (asst ******** told me that they have the product in stock and that I can get it in 2 weeks. When they delivered it to my house, I realized that the sofa was a different color than the one I saw in-store. When I brought this up to them, they kept insisting that it is the same color as one in-store that I ordered and kept forcing me to take it without any refund because it was not their fault. They already took back the sofa and now, I am requesting for full refund credit back to my credit card. Further, they are telling me that they will charge me 30% restocking fee along with no refund. This is totally unfair to the consumer who is buying thousands of dollars worth of products from a company. If the product I received does not match the one that I ordered, the business, assuming they have consumer integrity, is expected to make things right with the consumer.

  Business Response

  Date: 09/28/2023

  Thank you for bringing this to our attention.  As of Tuesday, September 19th, 2023 we have issued a full store credit for this customer.  No further action is needed.  If any questions regarding the refund, please contact our retail store at ************. 

  King regards,

  Safavieh Retail Team at Port Washington
  

   

  Customer Answer

  Date: 09/28/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

  I have 2 sofa beds for return. They sent me on sept 19rh a store credit for the Halti sofa bed ($5430.16) by email without answer my questions about the terms and conditions to use it (products when and where)  if they have limitations to use it I will prefer they credit back to my original payment. And for the ****** sofa I want the credit back to my credit card. ($5321,53) No more store credit. 

   

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************
  
  
  
  
   
  

• Initial Complaint

  Date:10/10/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This supplier is impossible to deal with. The quality of their products is beyond subpar. Its borderline unacceptable. And to make it worse, their return policy is a straight up scam, forcing you to keep their overpriced c*** We recently purchased the wrong color of a $395 coffee table that Safavieh wants us to pay $40 to restock, plus shipping, which will cost us over $420 even though we only live 30 minutes away from the return facility. All we wanted was an exchange, not even a return. They also dont allow in person drop offs, so we have the choice of either keeping a disgustingly made coffee table, or paying more than the coffee table is worth to return it. I both called and reached out to the customer service team via email to try and work on a solution, and they just kept copying and pasting the same robotic response, not even being the slightest bit helpful.

  Business Response

  Date: 10/12/2022

  Thank you for this feedback.  After reviewing this customers order, we recently opened a ticket for this request, ticket # ***** on October 5th, 2022.  Unfortunately, since this product was ordered directly through our online retailer HomeThreads we cannot assist in a return or refund.  The customer has claimed that they ordered this product incorrectly, as with any incorrectly ordered product the customer will have to follow the retailers return policies. We abide by our online retailers return policies and unfortunately, we cannot waive restocking fees, shipping fees, or return fees.  Safavieh does not offer customer return drop-offs at the ********************************************** or ********************** retail stores if ordered through an online retailer.  This customer has the option to return their product with HomeThreads which requires a return authorization as well as other fees such as restocking fees and shipping costs.  Unfortunately, we cannot assist this customer in their requests as HomeThreads has specific return policies.
  
  We apologize for the inconvenience.  

  
  Safavieh **************** Manager & Team.

• Initial Complaint

  Date:09/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two rugs from Overstock produced by Safavieh. First purchase on November 9, 2021, second on January 4, 2022. Both rugs fell apart in just a few months.I reached out to the brand Safavieh and they said they guarantee only 30 days and after that it is not their problem. But no rug can go to waste after less than year. Especially not with a good care.I need my money back.

  Business Response

  Date: 09/14/2022

  This customer opened a ticket with us in June 2022. Our team has reviewed the photos provided in the ticket and we confirmed that the issues with the rugs are likely from wear and tear.  We do not have any type of extended warranty on our products, since these rugs were purchased in November of 2021 and January of 2022, and have been used for some time, we had to decline any type of request for replacements, discounts, reimbursements, or refunds. Unfortunately, due to the wear on the product and the date of purchase, we cannot assist this customer with replacements, refunds, exchanges,or returns.  We abide by our policies and well as Overstocks policies, and this is beyond our warranty time frame.  If the customer ordered a protection plan through Overstock, they can contact the company and file a claim.  We apologize for the inconvenience.

  Kind regards,
  Safavieh ************** Team

  Customer Answer

  Date: 09/14/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   The Safavieh answer is shocking. I can share pictures of rugs that were used for decades and show the propper wear and tear (MINIMAL). The Safavieh rugs do not stand to any wear and tear for few months! Are these floor rugs or wall rugs? No business can imagine that an expensive floor rug will be replaced every few months. This is not a quality that one should be in business. 

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************