Complaints

This profile includes complaints for Global Industrial's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Global Industrial

  11 Harbor Park Drive Port Washington, NY 11050-4656

  
• 

  Global Industrial Equipment

  PO Box 100090 Buford, GA 30515-9090

• 

  Global Industrial Equipment

  2505 Mill Center Pkwy Ste 100 Buford, GA 30518-3700

• 

  Global Industrial Equipment

  2505 Mill Center Pkwy Ste 100 Buford, GA 30518-3700

• 

  Global Industrial

  24 Applegate Dr Robbinsville, NJ 08691

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have purchased a machine that does not work, has never worked properly, have been trying to either get a repair, a refund or a replacement for over a month and at least 10 customer service calls later, I am still paying for a machine I cannot use. This should be illegal.

  Customer Answer

  Date: 05/30/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *****************************
  
  
  
   
  
  

• Initial Complaint

  Date:04/19/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I work for an automotive manufacturing company, we ordered 2 tables for start of a new production line that we intended to use for quality control items. upon receiving these items one was great (really nice table) but the other one was completely destroyed and was missing some of the hardware needed to assemble. I created a power point with the items damages and details the day I received this item. and sent out 6-7 emails as well as left voice mails. when calling and finally getting a hold of someone the requested the order number and I contacted the purchasing department for my facility and when reading the order number the customer service agent said that there was no record of this order or the number may have been wrong. I have a copy of the ** as well if needed to verify this is the number on the purchase order. this table was almost $3000. I have tried using the chat box on the website everyday for the past 2 month to resolve this and sending multiple emails again and still nothing in response? the chat with agent does not even work on the website? I tried on 4 different computers different networks and still nothing. can someone please help me get this issue resolved. I love the company's products just wish contacting and getting genuine support was better.

  Business Response

  Date: 04/25/2023

  Thank you for your submission regarding your Order # ******** dated January 12, 2023 with Global Industrial.  We value our customers feedback and view these unfortunate situations as opportunities to improve our customer service experience in the future.  The details you have provided will help us understand where things did not go as intended and will help us make improvements to our processes in order to serve you better. Our Senior Manager for Customer Experience has arranged to send a replacement unit.  She has also provided you with your account managers information for all future inquiries to obtain a quote or place an order.  We believe that we have achieved the Desired Settlement made in the complaint and this matter has been resolved to your satisfaction. Please reach out to our service team should you need anything further at *************.   
  

  Best regards, Global Industrial Customer Support

  
  

  Customer Answer

  Date: 04/25/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************************
  
  
  
   
  
  

• Initial Complaint

  Date:04/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business advertised a price on product on their website. Ordered Feb 22, 2023 in On March 2023 they moved the shipping date twice. I contacted the company via there chat to cancel - received a email stating it may not be cancelled and if it is I would receive an update. I called spoke to a rep who assured me it was indeed cancelled. Apr 07 2023 I received a shipping notification that the item had shipped. I contacted via chat, after 5 reps, called on phone, was offered an apology and they intercepted the shipment and had it return to the vendor on April 10 - April 11th I was sent a paid invoice that notified me that they charged the full amount on April 8th. I called my card company and placed the charge in dispute, called them and received a credit reference number. Called my card company and they no nothing of the credit, to resolve the issue, they refused to honor the price at which I had purchased the products citing their policy that "prices may change at any time". While I understand that the price for the products was very low, that price had been the advertised price for the product for 3 days prior to my decision to purchase the products. I believe that the "glitch" was deliberate and deceptive in the attempt by the company to not honor the price they sold their products at. Subsequently, over the next 2 weeks, attempts to resolve the issue were dragged out by employees of the company failing to return calls. Ultimately we were not able to agree on an appropriate settlement. At this point, a resolution is irrelevant. We have purchased items from a more reputable business. I am writing this for informational purposes to expose deceptive practices by this company.

  Business Response

  Date: 04/25/2023

  Thank you for your submission regarding your Better Business Bureau complaint #******** dated 4/12/2023 with Global Industrial.  We value our customers feedback and view these unfortunate situations as opportunities to improve our customer service experience in the future. The details you have provided will help us understand where things did not go as intended and will help us make improvements to our processes in order to serve you better. 

  
  Unfortunately, there was a typographical error on the website.  Global Industrials terms and conditions clearly address this, Global is not responsible for typographical errors.  In the event a product is listed at an incorrect or outdated price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers or due to the passage of time or change in market conditions,Global shall have the right to refuse or cancel any orders placed for product listed at the incorrect or outdated price.  

  
  Our Senior Manager for Customer Experience has confirmed that the credit has been applied to the original payment method.  We have provided you with a credit memo and confirmed with accounting that it has been processed back to the original payment method.  It can take 5-7 business days depending on the customers bank.   

  
  Best regards, Global Industrial Customer Support

• Initial Complaint

  Date:03/21/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business advertised a price on product on their website, then used deceptive practices to keep from honoring that price. On March 1, 2023 I ordered two refrigerators from this company, Order # ********. They payment was submitted for processing to my bank. On March 2, 2023 the company contacted me by email stating that a "glitch" in shipping caused my order to be cancelled. When I contacted the company to resolve the issue, they refused to honor the price at which I had purchased the products citing their policy that "prices may change at any time". While I understand that the price for the products was very low, that price had been the advertised price for the product for 3 days prior to my decision to purchase the products. I believe that the "glitch" was deliberate and deceptive in the attempt by the company to not honor the price they sold their products at. Subsequently, over the next 2 weeks, attempts to resolve the issue were dragged out by employees of the company failing to return calls. Ultimately we were not able to agree on an appropriate settlement. At this point, a resolution is irrelevant. We have purchased items from a more reputable business. I am writing this for informational purposes to expose deceptive practices by this company.

  Business Response

  Date: 04/05/2023

  Thank you for your submission regarding your Order #******** dated 3/1/2023 with Global Industrial.  We value our customers feedback and view these unfortunate situations as opportunities to improve our customer service experience in the future.  The details you have provided will help us understand where things did not go as intended and will help us make improvements to our processes in order to serve you better. 

  
  Unfortunately, there was a typographical error on the website.  Global Industrials terms and conditions clearly address this, Global is not responsible for typographical errors.  In the event a product is listed at an incorrect or outdated price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers or due to the passage of time or change in market conditions,Global shall have the right to refuse or cancel any orders placed for product listed at the incorrect or outdated price.  

  
  Our Senior Manager for Customer Experience has confirmed with the Product Manager that the correct price was significantly higher than the posted amount.  The Product Manager advised the sales person handling this matter to offer the units at a discounted price.  We made the offer but it was declined.  We tried to locate similar merchandise but regrettably, we didnt find any within the price range.  We are sorry to have lost you as a potential customer, if there is an opportunity to earn your business in the future, we would love to speak with you again.   

  
  Best regards, Global Industrial Customer Support

  
  

  Customer Answer

  Date: 04/05/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   The price, in my opinion, was not a "typographical error" the price was on the website for several days before I purchased the products and the payment was processed. The company cancelled the sale because of a "glitch" in shipping. That was what was communicated. The cancellation was not due to a "typographical error". The company may have put the wrong price, but they are hiding behind their "typographical error" policy, which I suppose is their right, but it is poor ethical business practices. 

  While I reject the response from the company, I do not wish to pursue this matter any further. I have had my need for the products fulfilled by another business. 

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************
  
  
  
  
   
  

• Initial Complaint

  Date:03/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order# ******** Purchased 9/08/22 Paid $855 Purchased a water bottle refill station. After professional installation by a plumber, the station caused a flood overnight. The plumber returned and confirmed the equipment was defective. We called and reported the issue immediately. We were told that they would follow up with a case report. They did not. We have attempted 4 more times via live chat to get the issue resolved. Our case number is ****** but each time we follow up, we are given different information and told they will follow up. They do not. We would like them to pick up the defective product and a full refund for our purchase. We do not want to waste any more time with this company so we are not seeking damages caused by the leak or the cost of two professional plumber visits. We want a refund, the defective product picked up and our experience noted with the BBB to allow potential customers to make an educated decision before proceeding with Global Industrial.

  Business Response

  Date: 03/27/2023

  Thank you for your submission regarding your Order #******** dated September 8, 2022 with Global Industrial.  We value our customers feedback and view these unfortunate situations as opportunities to improve our customer service experience in the future.  The details you have provided will help us understand where things did not go as intended and will help us make improvements to our processes in order to serve you better.  Our Senior Manager for Customer Experience has confirmed the defective unit has been picked up from the customers location.  As requested, credit for the full cost of the order has been issued, to the original method of payment.  Please be advised that depending on the credit card company, it can take up to **** business days to be reflected back on the card.  We believe this matter has been resolved to your satisfaction. Please reach out to our service team should you need anything further at *************.

  
  Best regards, Global Industrial Customer Support
  

   

  Customer Answer

  Date: 03/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  We have not received a refund.  The company did not respond to our case until the BBB was involved.  Once BBB reached out, the company responded to our case.  They did not cover any expense for the damages caused by the faulty product, they did not cover the expenses for the multiple plumber visits including the final one required to remove the product that they required to be returned.  We followed Global Industrial's instructions at our expense and inconvenience to remove the product, package it and schedule the pick up.  The freight company did not show up.  The next time they arrived after business hours and then  finally showed up unannounced and required us to load the unit.  Global Industrial said they were handling it but like every other step in this process gave conflicting information and did not follow through with anything promised or offer any assistance.  We were told that a refund was issued but the company has not followed through on anything that was promised.  There is not a pending credit showing.  Our experience with Global Industries has proven that we cannot simply trust that they will follow through on the credit until we actually see it come through.  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************
  
  
  
  
   
  

• Initial Complaint

  Date:02/21/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on December 15, 2022 for Item: B324946 Proto J2378 Flexible Magnetic Retrieving Tool - 24-1/2" Long, as well as several other items. Emails received from Global said delivery expected by Dec 30, 2022. Next email said est. ship by Dec 20, 2022. On Jan 16,2023 email from Global says still out of stock/anticipated fulfillment date-Feb 1, 2023. I choose not to cancel. Feb 6, 2023, I check status of my order and it says still in process, anticipated ship date of Feb 28, 2023. I **** with rep. **** say still on backorder. I say webpage shows in stock and READY to SHIP, with delivery in a few days. Rep tells me that is NOT so. SO, I decide to test and order another tool. Website takes my order and a FEW MINUTES later, I receive TWO emails telling me that TWO of the tools will ship. Both show up in a day or so. I contacted Global about this via email, as the **** is obviously COMPLETELY UNRELIABLE. I explained the above situation in my email to Global. I also said that I wanted to return one of these tools as I do NOT need TWO. I would NOT have ordered another had I been given correct info on the status or my DEC 15, 2022 order. I expect Global to arrange pick up and refund of entire price including item/tax/shipping. This was MORE than one week ago. NOT the first time I have not received a response form them.

  Business Response

  Date: 02/22/2023

   

  Thank you for your submission regarding your Order #******** dated February 6, 2023 with Global Industrial.  We value our customers feedback and view these unfortunate situations as opportunities to improve our customer service experience in the future.  The details you have provided will help us understand where things did not go as intended and will help us make improvements to our processes in order to serve you better.  As requested, credit for the full cost of the order has been issued, to the original method of payment.  Our ********************* Representative has indicated that there is no need for you to return the product, you may keep or donate it.  Also, please be advised that depending on the credit card company, it can take up to **** business days to be reflected back on the card.  We believe this matter has been resolved to your satisfaction.  Please reach out to our service team should you need anything further at **************.  

  
  Best regards, Global Industrial Customer Support

  Customer Answer

  Date: 02/22/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  Date:01/31/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered a Global Industrial Semi-Automatic Stretch Wrap Machine For 20"******* Model #: WB412409 in Feb. 2022. The machine will not operate and we have tried at least 2 dozen times to get some resolution and we have gotten none.We have been through the same email process over and over again. Even tried emailing the president but they will not provide an email address.

  Business Response

  Date: 02/02/2023

  Thank you for your submission regarding your Order #******** dated 2/22/2022 with Global Industrial. We value our customers feedback and view these unfortunate situations as opportunities to improve our customer service experience in the future. The details you have provided will help us understand where things did not go as intended and will help us make improvements to our processes in order to serve you better.  ******************** Manager has contacted you directly to resolve this matter.  A replacement will be issued no later than 2/3/2023.  We believe that the Desired Settlement made in the complaint has been achieved and we apologize for any inconvenience this has caused you.  Please reach out to our service team should you need anything further at **************. 

  Best regards, Global Industrial Customer Support

  Customer Answer

  Date: 02/02/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** *****
  
  
  
   
  
  

• Initial Complaint

  Date:01/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a table on Jan 9. It is now Jan 26. After receiving the table I started setting it up and it is badly lopsided. I need it flat due to the drawers Im placing on it. I contacted them to send it back for a refund and I could look elsewhere. They keep giving me the run around and keep saying they are working on it with there vendor I dont care I paid Global Industrial they need to send my money back then deal with there vendor on there own. They wanted pictures I sent them plenty of pictures immediately when they asked. I email them each day and get the same response back. They need a day or two more. They charged me 1/4 of the price of the table to ship it. I want a refund for the table and shipping of $220.

  Business Response

  Date: 01/30/2023

  Thank you for your submission regarding your Order #******** dated January 7, 2023 with Global Industrial.  We value our customers feedback and view these unfortunate situations as opportunities to improve our customer service experience in the future.  The details you have provided will help us understand where things did not go as intended and will help us make improvements to our processes in order to serve you better.  As requested, credit for the full cost of the order has been issued, to the original method of payment.  ********************* Associate has indicated that depending on the credit card company, it can take up to **** business days to be reflected back on the card.  We believe this matter has been resolved to your satisfaction.  Please reach out to our service team should you need anything further at **************.  

  
  Best regards, Global Industrial Customer Support

  Customer Answer

  Date: 01/31/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. As long as I receive the refund. If I don't in the **** days then I want this reopened.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  Date:01/12/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dateof transaction: 12/28/22;$9.76;ordered online a headlamp for $4.99 plus tax and shipping;headlamp arrived but does not work; tried replacing 3 AAA batteries but still did not work;emailed company through "Contact Us." Told to expect a reply within 24 hours, No reply. Tried two mor times, still no reply; asked for replacement order #********

  Business Response

  Date: 01/19/2023

  Thank you for your submission regarding your Order # ******** dated December 28, 2022 with Global Industrial.  We value our customers feedback and view these unfortunate situations as opportunities to improve our customer service experience in the future.  The details you have provided will help us understand where things did not go as intended and will help us make improvements to our processes in order to serve you better.  ******************** Representative has arranged to send a replacement for the headlamp.  We believe that we have achieved the Desired Settlement made in the complaint and this matter has been resolved to your satisfaction.  Please reach out to our service team should you need anything further at **************.   
  

  Best regards, Global Industrial Customer Support

  
  

  Customer Answer

  Date: 01/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************************
  
  
  
   
  
  

• Initial Complaint

  Date:11/09/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered seven tables from this vendor for over $3,400.00 in September. I accidentally sent it to the wrong location so I cancelled the order right after I called. The vendor said they would have to wait to receive the tables from their warehouse before issuing the credit. I have called this vendor five times and waited a half hour each time so they can research the issue and still have not received the credit and it is November. I want my money back. This vendor has very bad customer service and I will not order from them again. They should not have an A+ rating.

  Business Response

  Date: 11/09/2022

  Thank you for your submission regarding your Order #******** dated September 7, 2022 with Global Industrial.  We value our customers feedback and view these unfortunate situations as opportunities to improve our customer service experience in the future.  The details you have provided will help us understand where things did not go as intended and will help us make improvements to our processes in order to serve you better.  As requested, credits have been issued, for the full amount, to the original method of payment. Our Customer Experience Manager has confirmed that the credits have been released.  It usually takes between **** business days, depending on the bank's processing time.  We believe this matter has been resolved to your satisfaction.  Please reach out to our service team should you need anything further at **************.  
  
  Best regards, Global Industrial Customer Support