Complaints

This profile includes complaints for Global Industrial's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Global Industrial

  11 Harbor Park Drive Port Washington, NY 11050-4656

  
• 

  Global Industrial Equipment

  PO Box 100090 Buford, GA 30515-9090

• 

  Global Industrial Equipment

  2505 Mill Center Pkwy Ste 100 Buford, GA 30518-3700

• 

  Global Industrial Equipment

  2505 Mill Center Pkwy Ste 100 Buford, GA 30518-3700

• 

  Global Industrial

  24 Applegate Dr Robbinsville, NJ 08691

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/06/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two butcher block countertops from Global Industrial which arrived on 9-20-2022. Both countertops were severly defective. Big chunks of wood missing on both sides of the countertops as shown in the attached pictures. There was no damage to the packaging, these items were not damaged in shipping, they were shipped defective by Global Industrial. I refused the shipment, and the countertops were returned by the shipping company to Global industrial. I have contacted Global Industrial 4 times and been unable to get a refund. The amount due me is $1059.61.History of attempts to contact Global Industrial:9/20/22: Sent email with photos of the defective countertops. No response 9/21/22: Called Global industrial. They said they would look into it and get back to me. They did not get back to me.9/23/22: Called Global industrial again. They said the shipping company was returning the item and I would get my refund by 9/30/22. No refund was issued 10/5/22: Called Global industrial again. Gave them my order number and the operator said she would put me on a brief hold while she looked at the notes. After being put on hold for 20 minutes I was hung up on.I believe this is a scam where they knowingly send out severely defective products then make it exceedingly difficult to get a refund.

  Business Response

  Date: 10/06/2022

  Thank you for your submission regarding your Order #******** with Global Industrial.  We value our customers feedback and view these unfortunate situations as opportunities to improve our customer service experience in the future.  The details you have provided will help us understand where things did not go as intended and will help us make improvements to our processes in order to serve you better.  ********************* Associate has confirmed that a full credit was issued on 10/6/2022 to the original method of payment.  We believe that we have achieved the Desired Settlement made in the complaint and this matter has been resolved.  Please reach out to our service team should you need anything further at **************.  
  

  Best regards, Global Industrial Customer Support

  
  

  Customer Answer

  Date: 10/10/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  I have not received any refund to my credit card for this purchase.  I have now disputed the charge with my credit card company.  The dispute is under review by the credit card company. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************
  
  
  
  
   
  

  Customer Answer

  Date: 10/14/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************
  
  
  
   
  
  

• Initial Complaint

  Date:09/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/7/22 Order # ********, I placed an order for a steel trash can. I paid for this using a credit card. When I received this item instead of all the pieces for the trash can, as they came in multiple boxes, the shipper missing labeled the boxes and instead I received a power strip instead of the steel drum for the trash can. It was very difficult communicating with the company to get a resolution multiple times but after 2 weeks they finally re-shipped me the correct items, the sent me a label to ship the power strip back. I still have the emails for all of this. In the end everything worked out but definitely was hesitant to do business with them again. Fast forward to 9/21/22 I get a notice from ************************************* a Accounts Receivable Specialist with Global Industrial stating I'm on a credit hold due to non-payment when they shipped the replacement trash can. This was already paid for on 1/7/22. I'm not sure if they're trying to scam me or what but this is some of the worse service I've ever received and company I've dealt with. I want to be removed from this credit hold and if anyone can explain why this entire process has been so difficult from start to months later.

  Business Response

  Date: 09/23/2022

  Thank you for your submission regarding your Order #******** dated January 7, 2022 and Replacement Order #******** dated January 26, 2022 with Global Industrial.  We value our customers feedback and view these unfortunate situations as opportunities to improve our customer service experience in the future.  After reviewing our records, we found our **************** Team made an error and never credited the replacement order.  On September 22, 2022, the Replacement Order was credited. Our ***************** Associate confirmed this.  The account is no longer on a credit hold.  We believe that we have achieved the Desired Settlementmade in the complaint and this matter has been resolved to your satisfaction.  Please reach out to our service team should you need anything further at **************. 
  

  
  Best regards, Global Industrial Customer Support
  

• Initial Complaint

  Date:09/21/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 01, 2022 I ordered the ****************** Industrial Roll ****** for $ ********. It arrived on September 11, 2022. The shipping crate was in perfect condition however upon opening and unwrapping the machine it was evident that their supplier **************, a *********, ** based company had shipped me a severely disfigured, dented and scratched machine that clearly appeared to be a used unit. I payed for the purchase of a NEW machine. Not knowing what caused the outer damage I can not be certain that there is internal damage that *** surface in the near future.. I began inquiring on September 12th, 2022 WHY a used unit was shipped to me and asking for a replacement or refund. Global Industrial has acknowledged receiving my claim and on the surface appeared to be understanding however as of this date there has been no satisfactory offer of resolution. If have customers with deadlines that I have to service and this is costing them unnecessary delays and expense. Order number ********

  Business Response

  Date: 09/27/2022

  Thank you for your submission regarding your Order # ******** dated September 1, 2022 with Global Industrial.  We value our customers feedback and view these unfortunate situations as opportunities to improve our customer service experience in the future.  The details you have provided will help us understand where things did not go as intended and will help us make improvements to our processes in order to serve you better.  ********************* Associate has spoken with the vendor and they expedited a replacement that has shipped via **** pro *************  The expected delivery date is September 29, 2022.  We believe that we have achieved the Desired Settlement made in the complaint and this matter has been resolved to your satisfaction.  Please reach out to our service team should you need anything further at **************.   
  

  Best regards, Global Industrial Customer Support

  
  

• Initial Complaint

  Date:09/16/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with Global Industrial, order number ******** on 12 September 2022 and Global Industrial provided a delivery date of Wednesday 13 September 2022 by CENTRAL TRANSPORT-TRUCKING. Delivery has never happened as Global Industrial informed me Wednesday 13 September 2022 the delivery date was delayed until Thursday 15 September 2022 which never happened. At that point I requested Global Industrial refund my purchase in the amount of $415.69 and Global Industrial stated the refund of the 150 dollar shipping fee was out of the question and that would not happen. Global Industrial then informed me CENTRAL TRANSPORT-TRUCKING would deliver the two products Friday 16 September 2022 which the deliver never happened even after CENTRAL TRANSPORT-TRUCKING telephoned me Thursday afternoon at 2:52 p.m. 15 September 2022 to confirm Friday 16 September delivery of which I replied I would be home waiting on CENTRAL TRANSPORT-TRUCKING Friday 16 September 2022. I telephoned CENTRAL TRANSPORT-TRUCKING Friday 16 at at 2:13 p.m. and was informed me they will not deliver the two items until Thursday 22 September 2022. I am tired of being lied to by Global Industrial and CENTRAL TRANSPORT-TRUCKING and I demand a full refund of my order in the amount of $415.69. Can the Better Business Bureau assist me in this matter?Thank you.

  Business Response

  Date: 09/19/2022

  Thank you for your submission regarding your Order #******** dated 9/12/2022 with Global Industrial.  We value our customers feedback and view these unfortunate situations as opportunities to improve our customer service experience in the future.  The details you have provided will help us understand where things did not go as intended and will help us make improvements to our processes in order to serve you better.  As requested,we have issued a full refund for your order.  Our Customer Satisfaction Specialist has confirmed that the credit has been approved.  We believe that we have achieved the Desired Settlement made in the complaint and this matter has been resolved to your satisfaction.  Please reach out to our service team should you need anything further at **************.  
  
  Best regards, Global Industrial Customer Support

   

• Initial Complaint

  Date:08/29/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered two cutting mats with grids (item WBB621966, order ********) on July 13, 2022. I received the package on 7.19.22. The package only contained the 2 grids. It did not contain the self-healing mats. I have attempted NUMEROUS TIMES to reach someone concerning this. I have received several emails back stating that they are checking with the warehouse, and that they would contact me again in ***** hours. This has delayed projects at work, and caused me wasted time in trying to resolve this issue. I just want the cutting mats.

  Business Response

  Date: 09/15/2022

  Thank you for your submission regarding your Order #******** dated 7/19/2022 with Global Industrial.  We value our customers feedback and view these unfortunate situations as opportunities to improve our customer service experience in the future.  The details you have provided will help us understand where things did not go as intended and will help us make improvements to our processes in order to serve you better.  As requested,we have issued replacements for the two (2) mats that were missing from your order.  Our Customer Satisfaction Specialist has reached out to you to advise that the replacement will ship no later than 9/16/2022.  In addition, a $100 credit was issued on 8/29/2022 to the original method of payment for any inconvenience and delay this has caused.  We believe that we have achieved the Desired Settlement made in the complaint and this matter has been resolved to your satisfaction.  Please reach out to our service team should you need anything further at **************. 

  
  Best regards, Global Industrial Customer Support

   

• Initial Complaint

  Date:08/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered a large industrial fan for a client who we were fabricating a large building for. The fan had a promising lead time, so we decided to pull the trigger on it. We received the fan on the 23rd of June, and installed it the first week of July. Here we are on August 15th and there is no resolution in site. Global Industrial continuously asks for patience, even though we purchased a $4,000 piece of equipment, brand new, and have waited 2 months to use this. I strongly urge anyone to stay away from Global Industrial at all cost. Whatever the lead time is, or cost savings, it will not be worth it having to deal with anyone from their company and lack of urgency resolving any issue. The fact that they can charge for something like this and not help you out with any solution / replacement, is borderline criminal.

  Business Response

  Date: 08/23/2022

  Thank you for your submission regarding your Order #******** dated 6/16/2022 with Global Industrial.  We value our customers feedback and view these unfortunate situations as opportunities to improve our customer service experience in the future.  The details you have provided will help us understand where things did not go as intended and will help us make improvements to our processes in order to serve you better.  Our Customer Experience Manager has confirmed with the Private Label Team that an alarm by-pass kit with instructions is needed.  The by-pass kit will resolve the issue.  The kit has been delivered on Friday, August 19, 2022 at 11:29 a.m., as confirmed by *** tracking number ******************.  We believe that we have achieved the Desired Settlement made in the complaint and this matter has been resolved.  Please reach out to our service team should you need anything further at **************.  
  
  Best regards, Global Industrial Customer Support

   

• Initial Complaint

  Date:08/12/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was looking for a item that I couldnt find on line. So I called the company spoke to a sales person described what I was looking for. He stated he found it so I purchased it. He then sent me a confirmation e mail. When I received it a few minutes later I saw it was the wrong item. So I called back to cancel the order. They told me it was cancelled. Now 2days later I received a email stating its been sent. So I emailed the company. There response was its to late theres nothing they can do. I am looking for a refund.

• Initial Complaint

  Date:08/08/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had placed an order through global industrial, on July 26th, order number: ********. they said the order would be delivered on August 2nd, and paid a $36.99 shipping charge. It didn't arrive on the 2nd of August. The company emailed me stating I would receive the order on August 10th. On August 3rd I canceled the order due to untimely delivery after paying shipping to have it delivered on the 2nd of august. After canceling the order, the company emails me on stating the order Weill be there on the 5th of August with an extra charge of $12.88. On the 5th the tires were delivered, then picked up again by the delivery driver. I want to make sure that my credit card is credited the total amount from my order. Thank you very much. *************************

  Business Response

  Date: 08/23/2022

  Thank you for your submission regarding your Order #******** dated 7/26/2022 with Global Industrial.  We value our customers feedback and view these unfortunate situations as opportunities to improve our customer service experience in the future.  The details you have provided will help us understand where things did not go as intended and will help us make improvements to our processes in order to serve you better.  As requested,credits have been issued, for the full amount, to the original method of payment.  ********************* Associate has confirmed that the credits have been released.  We believe this matter has been resolved to your satisfaction.  Please reach out to our service team should you need anything further at **************.  
  

  
  Best regards, Global Industrial Customer Support

  Customer Answer

  Date: 08/24/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  Date:08/03/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello - we are a small business that ordered an 80gal air ********** from Global Industrial on 4/20. Order #: ********. PO #: ********** We paid $3,081.00. The unit was received on 5/17. We noticed damage on the top half of the unit, which was originally covered by packaging during delivery, on 5/18. We filed a claim with Global Industrial on 5/18. Today, 8/3, is the first time the unit has started due to repair time and delays from the Retailer and OEM. There have been hours work, phone calls, 100+ emails between myself and multiple reps at Global Industrial (Distributor) and Quincy ********** (OEM). The initial damage included:1x Top OP valve sheered off 2x Impact marks on reservoir tank just below large pully/pulley cage 1x Bent bracket 1x ********* chamber + il residue on one side of the unit Global Industrial was initially responsive and coordinated the replacement of some, but not all, of the broken parts. Eventually, Global Industrial referred us to the **** Quincy ********** to replace the broken parts and get the unit serviced. This was on 6/7. Quincy ********** supplied the remaining broken parts and sent a technician at the cost of $1,268.42. The service was scheduled on 6/29. The service was performed on 7/11.We paid full price for a ********** with the full expectation it would be in working order upon arrival. It arrived inoperable due to damage at Global Industrial's warehouse or in transit. In addition, we had to pay for a 3rd party to come to service the unit at our own expense. We are seeking relief/compensation for the hassle of coordinating this service + the expense of buying a non-functional unit and paying to repair it + impact to our business operations.Global Industrial has since stopped responding to my communications. Their unresponsiveness + lack of accountability is frustrating and unprofessional. We are seeking relief from the burden of paying full price for an inoperable unit.

  Business Response

  Date: 08/05/2022

  Thank you for your submission regarding your Order #******** dated April 20, 2022 with Global Industrial.  We value our customers feedback and view these unfortunate situations as opportunities to improve our customer service experience in the future.  The details you have provided will help us understand where things did not go as intended and will help us make improvements to our processes in order to serve you better.  ********************* Associate has confirmed that a credit for $1,268.42, which is the amount paid to have the air compressor serviced, was issued back to the original method of payment.  We believe this matter has been resolved. Please reach out to our service team should you need anything further at *************.  
  

  Best regards, Global Industrial Customer Support

  Customer Answer

  Date: 08/10/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************************
  
  
  
   
  
  

• Initial Complaint

  Date:08/01/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a floor cleaner and it arrived and did not work out of the box. The floor cleaner has a vacuum and the vacuum keeps shutting off which makes the machine unusable. I have contacted the company at least a dozen times since receiving my order(by phone and by email) and they have not given me a solution and have now stopped responding to me. I also purchased an extended warranty on this item, so it should be covered in some manner. There is no visible damage to the machine, it just does not work. I really want an exchange, but would be willing to take a refund.

  Business Response

  Date: 08/04/2022

  Thank you for your submission regarding your Order #******** dated November 26, 2021 with Global Industrial.  We value our customers feedback and view these unfortunate situations as opportunities to improve our customer service experience in the future.  The details you have provided will help us understand where things did not go as intended and will help us make improvements to our processes in order to serve you better.  ********************* Associate has confirmed that a replacement vacuum is being sent.  We apologize for the inconvenience this order has caused you. We believe that we have achieved the Desired Settlement made in the complaint and this matter has been resolved to your satisfaction.  Please reach out to our service team should you need anything further at *************.  
  

  Best regards, Global Industrial Customer Support
  

  Customer Answer

  Date: 08/05/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will consider the issue resolved when I receive the replacement.
  
  Sincerely,
  
  *************************