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The NPD Group

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for The NPD Group's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 18 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/02/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A year ago I was the unfortunate victim of a cruel mass theft which included, of many things, my iPhone 12 phone that I used to scan receipts weekly to my ReceiptPal account for over a year without cashing out.I had to continue paying for the phone for over a year and I also didnt have access to my iCloud for that time until a few months ago after I got another iPhone.I received no notification of cancellation of my receipt rewards account. They kept all of my receipt data from the prior year plus but decided to zero out my account so I get nothing from all of those scans, which is bullshit!I have communicated back and forth with them and regurgitate the same excuse that I know they can reverse, at the very least, partially. Contacting the BBB and potentially other 3rd parties was my last resort!

      Business Response

      Date: 08/15/2023

      We have proposed a resolution to the consumer to resolve this complaint.

      Customer Answer

      Date: 08/16/2023

      Better Business Bureau:

      The situation was fairly rectified and recovery was made. 
      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ******* ******



       

    • Initial Complaint

      Date:04/05/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I tried for about a week now to redeem *********, and I have sent emails to the help desk to get help. The app says that I have to wait 11 days to be able to redeem ********* for a gift card. I have not had a j for quite some time. The problem started when I deleted my Amazon account. I got a reply about this stating that I need to have a valid email address and/or an account with Amazon. So I don't see cancelling my Amazon account should cause a problem. I have been trying to get this matter resolved with the company and I am getting no where. All I want is to be sent a gift card for the points that I have earned. Then I will close my account with them.Please help me with this matter.

      Business Response

      Date: 04/11/2023

      The issue has been resolved.

    • Initial Complaint

      Date:02/21/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been using Receipt Pal for a very long time. I finally accumulated ****** points which can be exchanged for $100 cash to PayPal. When I tried to do the exchange it didn't work. I tried several more times with no success. I contacted their customer service email and was told my account was locked because I submitted too many receipts from the same store and they would review my account again in January. I explained that I use several credit cards as I shop for my father as well as myself. I was still able to submit receipts and was careful not to submit too many from the same store. When I hadn't heard from them by February I figured the review was done and my account was back in good standing. I tried again to cash out the points and again wasn't able to. I contacted them several more times and got no response. After several emails my account was totally blocked and I was no longer able to submit receipts at all. I sent a few more emails to their customer service with no response. Finally, after the last email, I got a message saying that my message wasn't sent, that it was a permanent error and that the mailbox was full. I tried again hoping that the error was an error, and got the same response. Maybe they blocked my email? I have no way of getting in touch with them to try to work this situation out. That is why I'm asking for your help.

      Business Response

      Date: 02/24/2023

      This complaint has been resolved.  The member was also informed that ReceiptPal does not offer rewards in cash or through PayPal.

      Customer Answer

      Date: 02/25/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *************************



       

    • Initial Complaint

      Date:02/09/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Receipt *** has you upload receipts and win egift cards. I had been working up to **** (the amount for a 5 dollar egift card) for WEEKS!!! MY KID AND I ARE HOMELESS SO I KEEP RECEIPTS FOR FOOD. my points are at ****.. and yesterday it said 27 days left for email receipts. Today it says 29. It wouldn't let me redeem for some reason.. mind you I have been emailing them for days now with no reply. So it says the Redeem button is locked and the days show when it can be unlocked. I have Been doing this with them for YEARS!!! It's a total scam!!!! And I want the business closed down. Each day my days go up instead of decreasing.

      Business Response

      Date: 02/23/2023

      This complaint was resolved on February 16.

    • Initial Complaint

      Date:11/22/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was notified in January of 2022 that I was the winner of a $250 sweepstakes prize. I still have not received my prize even after being told by the company several times that they were mailing the prize. I am completely frustrated that I have literally had to beg for my prize to be awarded. I have provided my address to the customer service people multiple times

      Business Response

      Date: 12/05/2022

      The consumer's gift card has been sent to their new address and should be received within ***** business days.

      Customer Answer

      Date: 12/05/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      I have been promised that a gift card has been sent multiple times.  I would prefer to consider my complaint resolved once the gift card is recieved.

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ************************************




       

    • Initial Complaint

      Date:11/17/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ReceiptPal App for cell phones is a total Fraud and a Scam! I cannot believe you give them A+ Rating when SO MANY people complained. Here is how the scam works: You scan your store receipts and you collect points which are suppose to be redeemable for cash or store cards. After scanning receipts for MONTHS I finally accumulated an equivalent of $25 Amazon Card. When I tried to redeem it, I was told I scanned too many receipts from **** and Publix and they will not allow me to use my points. I ONLY shop at **** and Publix. This is a complete FRAUD and people are wasting hundreds of hours doing it! There are hundreds of others on social media reporting the same thing! I am requesting a $25 check for months of scanning and being defrauded.

      Business Response

      Date: 11/22/2022

      The customer redeemed their reward and this matter is resolved.

    • Initial Complaint

      Date:11/14/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have spent considerable time submitting receipts to receiptpal. They changed the rules without notification. If you do not connect an email to the account then you are not allowed access to cash or gift cards rewards.I have repeatedly asked about this issue and although my amazon account is connected I am still denied.Also I have followed the instructions to add another email and after completing those instructions after 10 times I always receive an error message telling something went wrong try again.There are four reward levels and in the past had access to cash and/or gift card rewards twice without having an email connected.It is unfair to submit receipts and all I am allowed only to sweepstakes entries.

      Business Response

      Date: 11/29/2022

      The member was notified of the change in requirements in June.  We have requested that the member provide screen shots to assist in rectifying the connection problem.  

    • Initial Complaint

      Date:11/14/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have earned enough points to collect a $100 Amazon gift card, but when I tried to redeem my points, it said that there was a problem with my account. I emailed NDP to let them know, and they sent me some kind of link. I followed the instructions, and I emailed them again to let them know that I still couldn't redeem my points. I haven't heard back from them. They were quick about answering at first, but now...nothing. I'm feeling scammed.

      Business Response

      Date: 11/15/2022

      The issue was resolved.

    • Initial Complaint

      Date:09/28/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have spent my time providing my receipts to Receipt Pal so they can make money off my information. The agreement is that we are compensated. It is now required to connect my personal email address and PASSWORD in order to get the money I have earned. That's like my employer asking for the key to my home in order to get my paycheck all of a sudden.

      Customer Answer

      Date: 09/29/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***************************



       

    • Initial Complaint

      Date:08/30/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ReceiptPal is a company that you snap pictures of your receipts to them and they reward you with points. I finally have accumulated enough for a $100 gift card (took a long time!). Now I am locked out of the rewards. Supposedly I needed to connect my email address and yahoo password, but now they tell me my password is incorrect. They made some suggestions of how I could fix all that and I tried, but I am 78 years old and cannot figure it out. Please help me! $100s is a lot of money to me! Thank you

      Business Response

      Date: 09/12/2022

      The customer's issue has been resolved.

      Customer Answer

      Date: 09/13/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

      The rewards payment is still locked.  I cannot get my rewards.  If they would just unlock it, I am due $100.00 that I really could use.  Thank you! 

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *****************




       

      Business Response

      Date: 09/16/2022

      The customer has now acknowledged receipt of the gift card.

    The NPD Group is NOT a BBB Accredited Business.

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