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Business Profile

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The NPD Group

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for The NPD Group's headquarters and its corporate-owned locations. To view all corporate locations, see

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The NPD Group has 2 locations, listed below.

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    Customer Complaints Summary

    • 18 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/22/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Over all I like the app. BUT I entered the weekly sweepstake for a $250 **** Gift card. An on 12/19/21, I was emailed that I won. All they asked for was my mailing info by 12/23/21. I replied on 12/19/2021 and it would ***********-8 weeks to be sent out. By 3/7/22 I still hadn't gotten anything. I reached out to e-mail the original e-mail was sent to and they said (emailed me on 3/16/22) they would contact the Debit card distributer. ****** w/RecieptPal Support e-mailed me 5/9/22 with Ticket # ****** which said it was updated a week prior. I received ANOTHER email on 6/8/22 with ANOTHER ticket # ******. I replied back with no response as of today 7/21/2022. I just sent ANOTHER e-mail and got ANOTHER..."Just followed up with vendor again and asked that your card be reissued" response. VERY disappointed.

      Business Response

      Date: 08/02/2022

      The consumer has been contacted and the issue has been resolved.  

    • Initial Complaint

      Date:07/11/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I use an app called ReceiptPal, and I worn their sweepstakes for a $250 gift card on April 29th. It said it would ***********-8 weeks to receive, well its been over two months, and I have yet to receive my prize. Ive tried emailing them, and asking ReceiptPal for help with no response. I just want my gift card

      Business Response

      Date: 07/19/2022

      Our records indicate that this matter was resolved with the consumer on July 19.

    • Initial Complaint

      Date:06/30/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This complaint is in regards to the ReceiptPal app. On 06/01/22, I received an email from ReceiptPal informing me of a change to their Terms of Service, which would take effect on 07/01/22. That email stated the following:"...An email account must be connected to your ReceiptPal account to be a Registered Member and redeem points for rewards"..."You may redeem your points under your current rewards program terms until June 30, 2022. Thereafter, the Updated Terms will apply." On 06/29/22, I opened up the app to redeem my points for rewards only to find my account locked, trying to force me to connect an email address, which I do not want to do, nor do I feel comfortable doing. This is clearly in violation of their current Terms of Service which is in effect through 6/30/22. I have tried 3 times through the app to get this rectified, only to have my first 2 attempts closed out with no help from ****** and *****, and on the 3rd attempt they have stopped responding to me. I have attached screen shots of the email and of my locked account through the app. I am owed money for providing copies of my receipts through their app. It appears as though they are trying to put me off until 07/01/22, so they can use their new updated Terms and require me to connect an email address in order for me to cash out my points. I would appreciate your help in this matter. Thank you.

      Business Response

      Date: 07/19/2022

      We proposed a resolution to the consumer on July 14.  We are awaiting a response.

      Customer Answer

      Date: 07/25/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      On 7/14/22, I was offered $65 (1-$50, 1-$10, 1-$5) in gift cards from ******.  On 7/22/22, I accepted the offer of $65 in Amazon gift cards.  On 7/25/22, I was informed by ***** that they could only give me $55, shorting me $10 from the original offer, due to not enough points.  That is not what I agreed to, and why I am marking this complaint as rejected. 

       

       

       

       






       

      Business Response

      Date: 08/02/2022

      The full amount has now been awarded.  The previous amount was issued in error.

      Customer Answer

      Date: 08/07/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***************************



       

    • Initial Complaint

      Date:06/06/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have collected the amount of points needed to redeem a $10.00 gift card from receipt pal, however, each time I try I get an error message there is a problem with my account which I know its not. I have contacted receipt pal online customer service online and have not received a response. Please assist.Thanks ***********************

      Business Response

      Date: 06/09/2022

      The issue has been resolved.

    The NPD Group is NOT a BBB Accredited Business.

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