We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Exercise Equipment

Fitness Showrooms

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise Equipment.

Complaints

This profile includes complaints for Fitness Showrooms's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Fitness Showrooms has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Fitness Showrooms

      114 Smith St Poughkeepsie, NY 12601-2718

    • Fitness Showrooms

      315 A Sunrise Highway Rockville Centre, NY 11570

    • Fitness Showrooms

      900 High Ridge Rd. Stamford, CT 06905

    • Fitness Showrooms

      667 W Jericho Tpke Huntington, NY 11743-6336

    • Fitness Showrooms

      1215 Northern Blvd Manhasset, NY 11030-3017

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/27/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Stairmaster exercise machine from Fitness Showrooms on 7/8/23 for $4236.38, including delivery and installation. On 7/13/23 the machine was delivered and installed in my home. In early November 2023, we noticed a step was coming loose. We called Fitness Showrooms and the earliest they could send someone over to look at the machine was on 11/28/23. The repairman said they needed a part. I called each week for an update on the repair and was finally told they could have the repair done on 12/27/23. On 12/27/23 at 9:57AM, after I made arrangements to be available at home for the repairmen, I received a call that one of the repairmen was sick so I now had to wait until 1/20/24 for the repair. This is unacceptable as I have only been able to use this brand new machine for 4 months and will be waiting for 3 months and likely more to get the repair. I want my money refunded and for them to take their defective machine back. But when I call I keep being told to talk to their service people and that this was a final sale.

      Business Response

      Date: 12/27/2023

       

      We will complete repair on 01/03/24 and apologized to our client for today's appointment due to an ill technician.

      Our office believes it will be an easy repair on the 3rd and the model has a substantial part and labor warranty to ensure working condition or Core Fitness will replace. 

      Customer Answer

      Date: 12/28/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *******************************



       

    • Initial Complaint

      Date:01/17/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased Spirit treadmill July, 2022. Included in the price was 2 years labor to supplant the manufacturers warrantee. The Director of Sales assured us this included normal maintenance. Now we are being told belt lube will cost us $295. We were lied to as an inducement to purchase. The additional 2 years labor coverage is in writing.

      Business Response

      Date: 01/17/2023

      thank you for your business!!!!!!

       

      Extended labor covers break and fix with relation to warranty issues, ex. defective motor requiring replacement.

       

      Maintenance is elective, it is designed to extend the life of wear and tear parts like the running deck and belt particularly which if it goes off center due to uneven foot plant or unlevel floor can have fraying on the sides and shred.

      Just like the part warranty does not extend to wear and tear items, neither does the labor; however, we would be delighted to extend a free pm visit this year to help you learn self-care measures described in the owner's manual to directly maintain your equipment should you decline our elective visits and will also do a full maintenance on your unit as well. the office will call you today to schedule. 

       

       

      Customer Answer

      Date: 01/17/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***********************



       

    Fitness Showrooms is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.