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Business Profile

Beverage

PepsiCo

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Beverage.

Complaints

This profile includes complaints for PepsiCo's headquarters and its corporate-owned locations. To view all corporate locations, see

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PepsiCo has 243 locations, listed below.

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    Customer Complaints Summary

    • 126 total complaints in the last 3 years.
    • 46 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/07/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought 4 Pepsi Soda Pop, 12 fl oz, 24 Pack Cans $11.68 per case. I did a car pickup where they load it into the car and when I got home and started to prepare for the service after my mothers funeral I opened a can and noticed it had tasted off but thought it was me and my head. I have family over and they are drinking the Pepsi I provided them when my daughter noticed her can was past the expiration date we looked and sure enough all 4 cases were 39 days past the date. I called the store and they said because we had drank some of them that they didnt think they could help me and to reach out to you and it upset me and I went off.. Im not gonna lie. They deactivated my account because I lost my cool. Thats fine Ill never shop there nor will I ever buy Pepsi again if thats how this is how you guys treat people. Its sad 46.72$ Down the drain. Last thing I should be worried about after the funeral.. anyways I just wanted to share this with you guys because they wouldnt replace them nor help me so this is my last try before I post online since thats the only way to get noticed now days its ridiculous. I cant pull up my account either. I have the pops I will even send them back to you. I just want them replaced. This is ridiculous. I never buy cases! Id rather have 6 pack bottles anyways.. I think they gave me them thinking Id never notice and thats messed up to do to me. Do not call me I do social media in the day so Ill be live e-mail only

      Business Response

      Date: 05/20/2025

      A representative from PepsiCo Consumer Experience has attempted to contact the consumer by email on 5/8 and 5/19. The team looks forward to their response in order to help resolve this experience.

    • Initial Complaint

      Date:04/15/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom It May Concern: Good day, I had a problem over a year ago with a coffee from ********* and had replacement coupons, however, ******* would not accept them, as they changed their policy. Then calling Pepsi again, spending some 20 + minutes with Pepsi Co. and resending new coupons to replace the bad-tasting purchase of the 2 items at *******. It was suggested to use them at **************, well having tried 3 different GD stores, they didn't sell the appropriate size and thus, the coupons were not good there either. Now 4 expired coupons later, with no resolution a 12-pack of Mountain Due was purchased more recently, and found that the bottles had shrunk up, and not sure if sabotaged or what. Now not resolved with the 2 coffees and now this, I'm not happy, being on SSI and not being able to do a lot anymore, but feel cheated in this manner mentioned above.I've taken pictures of a couple of the bottles, to see if they've got a problem, never opened, but put in the fridge, this should not have happened. In any event, we feel that both these issues are of concern and that of Pepsi Co. concern too, as with sabotage or just faulty packaging. No way would we consume the Moutain Due or the horrible-tasting ********* of the original purchases.***** *******

      Business Response

      Date: 04/17/2025

      A representative with PepsiCo Consumer Experience has contacted the consumer and a goodwill gesture has been mailed. The team apologizes for the experiences and appreciates the information provided so we can share this with our internal teams for proper reporting. 

      Customer Answer

      Date: 04/19/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved, for as long as Pepsi follows up here shortly.

      Sincerely,

      ***** *******



       

    • Initial Complaint

      Date:04/07/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 3/31/25 I ordered a 16ct variety pack of Gatorade pods from the Gatorade store on ******. I paid $23.99. When I received my package on 4/2/25 there was only 1 4ct pack of pods. I tried to speak to ****** and they told me I needed to contact ********. I called the number and spoke to a nice lady who said she would collect my information and then I would get an email within *********************************************************************************************************** coupons in ***** days. I replied and said coupon? 3/4 of my order was missing. I want the rest of it. They replied and said since I ordered from ****** Id have to contact them. ****** told me ******** was responsible. So nobody wants to resolve my issue.

      Business Response

      Date: 04/21/2025

      A representative with PepsiCo Consumer Experience has connected with *** ******** and the PepsiCo team has shipped out a replacement. The *** package is estimated to arrive on 4/23/25. 

    • Initial Complaint

      Date:03/24/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 6 Six-pack 16.9oz bottles of Pepsi Zero. So far they all have tasted flat and old. Unsure if there has been a bottling issue here, but i have noticed the quality has decreased over the years. I would like a refund. This was at my local Dollar General.

      Business Response

      Date: 03/28/2025

      A representative with PepsiCo Consumer Experience has attempted to contact *** ***** at the email address provided to the Better Business Bureau on 3/24/25 and 3/27/27. The team is looking forward to a response to resolve the situation and send compensation for this experience.

    • Initial Complaint

      Date:03/19/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Pepsi been delving expired drink for most of the order, when asked about it they said they going to look into it, I spoke with ******** ***** ************ *** about 6 month ago and he told me that he will look into it and make sure it get taking care of, because of that i keep ordering from Pepsi but till now nothing been taking care of so we stopped ordering till the problem get taking care of. Today they came took the cooler without any notification and they left the drinks on the ground and told me there is nothing they can do and I basically lost the money for all the expired drink orders that i made with them in the past 2 years

      Business Response

      Date: 04/03/2025

      This customers account was serviced by the privately-owned bottler, Pepsi Bottling Ventures. Upon reaching out to the company, it was determined the customer did not meet order requirements to maintain the account and the product was not delivered out of date but rather passed its best taste date in between orders.

    • Initial Complaint

      Date:03/14/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We are no longer a customer of ********************** and cannot get someone to pickup the equipment at our facility. We would like to get rid of the equipment if Pepsi does not want it, but do not want to be charged. We have tried contacting for months to get this removed and a new tenant is set to move in next week.Thunderbolt Golf Course Customer #******* **********, **

      Business Response

      Date: 03/18/2025

      A member with PepsiCo Consumer Experience has confirmed with the local sales office that the equipment has been removed. 

      Customer Answer

      Date: 03/19/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***** ******-***



       

    • Initial Complaint

      Date:03/03/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a custom water bottle on 02/12/25 for $42.63. The color ordered was pastel blue and rose pink. I received the bottle on 02/27/25, however the color sent was pastel blue and pastel pink. I email the customer experience team and sent pictures as proof. They responded insisting that they sent the correct order and there was nothing further that they could do. I just want a replacement bottle in the colors that I ordered.

      Business Response

      Date: 03/05/2025

      PepsiCo Consumer Experience has confirmed the Rose **** color is correct; variations to color and artwork appearance from your screen to the finished product may occur.

      Customer Answer

      Date: 03/05/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      I understand there can be variations but the pastel pink on your website is the same exact color that I received. It is no where close to rose pink. Look at the pictures side by side.

      I am not the first to complain of this issue and you dont try to do anything g to make it right. 

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ****** ******




       

      Business Response

      Date: 03/10/2025

      A representative with PepsiCo Consumer Experience has mailed a goodwill gesture which should arrive in about 2 weeks. 

      Customer Answer

      Date: 03/11/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ****** ******



       

    • Initial Complaint

      Date:02/05/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a box of Quaker, Oats Old Fashioned Oatmeal, 10 lbs from ****** on Feb 3 2025. The box was undamaged but, when I opened it, one of the plastic bags inside was punctured. Because the outer box was intact, this makes me believe the damage happened while still at a Quaker processing facility. I felt that the product would be unsafe to consume because I do not know if there has been contamination that got into the bag due to the hole, and was also concerned about moisture getting in and accelerating mold growth inside the bag. I was unable to get a refund from ****** so I wanted to see if Quaker can help me and I also wanted to alert them to the quality control issue.

      Business Response

      Date: 02/12/2025

      A representative with PepsiCo Consumer Experience has been in contact with *** ***** and compensation has been mailed. 

      Customer Answer

      Date: 02/12/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.


       

    • Initial Complaint

      Date:01/27/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      PepsiCO informed us and changed our account status to COA on 2025-01-08 for outstanding payment issues from 2022 and 2023. The payments in question was one from 2023-10-26 for $802.13 invoice. This was paid by *****'s in the amount of $729.97 due to a credit that was also applied to this payment of $72.15. The other payment issue was from a credit Pepsi provided on 2022/11/10 for $133.59. They could not find this invoice in their system and we took the credit. I provided them both invoices in question as well as the payment stub that was paid to them for the $729.97. After telling me my account was good to go, they have not served my stores for two weeks. After I called again to complain, they said someone in AR misapplied thsoe payments and it got screwed up again and I had to wait 7-10 days to get it corrected. Today, 2025/01/24 they sent me a statement saying i Owe them $9,935.16 in outstanding payments due. Again I showed them where payments were made for $4,483.38 on 2025/01/14 and $3,613.65 on 2025/01/21. We are on 7 days terms and another check will be issued on 2025/01/28 for $2,537.05. According to their spreadsheet that they provided these payments would result in them actually owing me an mount of $1,088.98. PepsiCo is refusing to serve my stores and refusing to pay me the money they owe to me.

      Business Response

      Date: 01/31/2025

      A representative with PepsiCo Consumer Experience has been in contact with *** *********** PepsiCo's ****************************** is working diligently to restore this account back to its previous status. 

    • Initial Complaint

      Date:01/13/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1/10/25 I would like for PepsiCo who is the owner of super stacker ************ chips to email me a $5 coupon. See the attached picture of the chips I purchased-and when I opened the can of chips. The chip can is barely half full with chips that I paid full price for. This is totally unfair to consumers especially, if your a disabled veteran like myself and grocery shops like once a month. PepsiCo needs to fill the chip can to the top and not continue to cheat customers. Im also sharing this with the *****

      Business Response

      Date: 01/21/2025

      Super Stack Chili & Lime Potato Crisps are not a PepsiCo product. A representative with PepsiCo Consumer Experience has reached out to the consumer directly to provide contact information for the product's manufacturer, ***********************.

      Customer Answer

      Date: 01/21/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

      PEPSICO IS THE DISTRIBUTER OF THE SUPER STACK CHIPS AND SHLOULD EMAIL ME A $5 COUPON TO GET DORITOS/GATORADE/POPCORN/CHEETOS/PREZELS/FUNYUNS OR SUPER STACKS CHIPS CHIPS ETC. THANKS

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ****** *******




       

      Business Response

      Date: 02/03/2025

      A representative with PepsiCo Consumer Experience has contacted ****** to provide the correct manufacturing company's contact information. Additionally, a goodwill gesture has been mailed which should arrive in about ***** business days. 

      Customer Answer

      Date: 02/05/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ****** *******

      Thanks BBB ******** from PepsiCo stating in an email to me that I would receive a coupon by mail to my address which I gave her. 




       


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