Business Profile
Beverage
PepsiCoHeadquarters
This business is NOT BBB Accredited.
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Complaints
This profile includes complaints for PepsiCo's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 125 total complaints in the last 3 years.
- 46 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/24/2022
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased Muscle Milk protein powder in July 2022 on Gatorade website. I received a confirmation email and *** tracking number. Upon clicking on the tracking number *** site states order cannot be found. I reached out to Gatorade customer service online to inquire about my order in August 2022. I received an automated email acknowledging that they received my inquiry request. I hadn't heard anything yet so I submitted another order inquiry this month of October 2022. I didn't get any response back so I decided to call as well. Upon speaking with Gatorade customer service, a representative submitted my inquiry, the next day I got an email from a Pepsi Co rep stating I would have to get a refund from Amazon. I tried to reply back that I didn't purchase my order from Amazon but my email wouldn't send. I called again and was told that a case manager would call me back no later than two days. It has since been three days from that phone call and still no word from a case manager or anyone. I would desperately like a full refund. I purchased this protein powder for my husband who is currently deployed over seas. The customer service and lack there of has been a slap in the face of me as a consumer as well as my husband, a U.S. soldier serving his country. I made my purchase in July and it is now October with no word or product. Please help to make this right. Thank you.Business Response
Date: 10/24/2022
A representative from PepsiCo HQ flagged this note to the fulfillment team managing this program. It was determined that there was no shipping address included on the order. A refund is being processed for $49.99.
********
Tracking: **********************************************************************************************************Customer Answer
Date: 10/24/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. However I will add that there was indeed a shipping address on the order as you can see in the attached file. So this is a poor excuse for not fulfilling my order. I will accept the full refund. I will reach out again if I do not get my full refund.
Sincerely,
*************************Initial Complaint
Date:10/14/2022
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
1. Delivery issue - We are scheduled for the deliveries on Wednesdays whenever sales person puts the order in on Mondays. Too often, driver never shows up, or shows up before our store hours and just leaves before we open. When we find out, they always end up re-scheduling to later days or following week.2. Communication issue - No one is available to resolve the issue that they created. You call the sales person who refers to delivery manager or regional manager who does not get back to you. We tried to call the warehouse or main office to find out the problem, but but the number provided as the local contact number does not work. I called ************* which is the main number in the listings and all their invoices as well as this BBB website, and the number does not work when you try to follow the directions to reach the customer service or operator, it tells you it is not recognized number, or gets disconnected after the ring. I tried all day, and even the manager I spoke to finally said the number doesn't work. 3. Customer complain/customer affairs - I tried to file a complaint or find a solution and tried calling through HQ ***** numbers. Every ***** number I called ended up with "Pepsi Direct" customer service regardless of the issues. Every time I called, I got a different ***** number to call, and they all ended up with difference customer service representatives who was not for the customer complaint or resolution. ********************** is a major global company. How do they get away with this? All these people on payroll, not a single person to handle a customer issue for a small business. It is absolutely incredible.Business Response
Date: 10/14/2022
A representative from PepsiCo HQ reached out to the team in ******-**** for more information and will follow up with the customer as soon as possible.Initial Complaint
Date:10/04/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My husband went to target and bought the life water and it didn't taste good too him and it was a big bottle for $5.00 dollars. We want our money back from the water. We are recovering from covid and we have oxygen problems and we are on social security disability. We are a disabled couple. We don't want a gift card. We just want a refund check. Resolution, we just our money back. Thank you.Business Response
Date: 10/05/2022
A representative from the PepsiCo Consumer Experience team reached out to *** ******** via phone and email and requested a call back so that the team can further assist her.Customer Answer
Date: 10/17/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
*** **** * *** ******* **** *** ******** **** ******** *** ********** **** ** ***** ****** ****** ******************************* ***** ********** ******* *** **** **** **The company never got back to me or called me. They never gave us our money back or the coupons. Thank you
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*********************************
Business Response
Date: 10/18/2022
A representative from the PepsiCo Consumer Relations team spoke with *** ******** on October 13, 2022 at which time she accepted coupons.Initial Complaint
Date:08/25/2022
Type:Delivery IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Please refer to Case # ******** I have twice been told I will receive a coupon or rebate for a 24 pack of Diet Pepsi. I have not received anything to date. I am moving now. I want Pepsi to honor their offer.Business Response
Date: 08/25/2022
A representative from PepsiCo Headquarters reached out to ************** and left a voicemail. Coupons will be re-sent to ****************** address via **** The team apologizes for the inconvenience.Customer Answer
Date: 08/26/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***********************
Initial Complaint
Date:07/08/2022
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Order number *********** was placed for soda online.Mountain cancelled order never sent product.Told me on June 1 and 21 I would receive a refund of $44.00.Never sent me refund. I have called, never pick up phone ************ Emailed repeatedly just get refund will happen, never does.Disputed with bank, waiting on response from company.Need help please.Response from company....NoReply ********************************************* June 21 To:you Details ** ************* *** ******** ** *** *** ****** *** ****** *** *** ****** ** **** ****** **** ********* ****** *** **** *** **** ** *** **** ******* ********** ** *** **** *** ********** ****** **** *** ************* **** ** ******************* ***** *** ******* ************** *** ******** ********* ****** *************** *************** *** ********************************..still waiting on refund.Business Response
Date: 07/11/2022
A representative at PepsiCo HQ confirmed that a refund for ************ has been processed and should be reflected in her account within 3-5 business days.Customer Answer
Date: 07/12/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*********************
Initial Complaint
Date:07/01/2022
Type:Customer Service IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Won $25 from mountain dew's promo - (outdoor stimulus .) They suppose to send you in a form of **** prepaid card. So they send you a link to the **** site. However, clicked on it , it said something about error and said try again later. That's what I did but still same result. I've heard it happens to the other winners too and they got their **** card link fixed by calling some number. Did some digging finally found the phone no. but it was a machine. Not sure did they get my message. I just hope I wasn't scammed by PepsiCo ,such a large company. I think I've deserved the award I won.Initial Complaint
Date:06/24/2022
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On June 1, 2022 I purchased 2 6packs of typhoon mt.dew and was charged $32.60. On June 2, received a tracking number and was notified my order had shipped. On June 4, I received 1 of the 2 packages containing only 1 of the 2 6pks I had ordered. I waited several days and no package ever arrived. I have contacted the dew store where I ordered the product and have never received an answer. I have contacted the dew store numerous times regarding the situation with no reply. If you look at tracking number ****************** You will see one of the 2 pkgs was delivered. The other tracking number ****************** you will see it says delayed. It has been several weeks since I ordered the product and I have had no answer regarding the situation.Business Response
Date: 06/27/2022
The PepsiCo Consumer Experience team confirmed that the consumer will be receiving a delivery of Mtn. Dew Typhoon. A representative will be following up with the consumer to provide tracking information once it becomes available.Initial Complaint
Date:06/06/2022
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A box of Quaker Chewy Dipps were purchased June 1st. Upon opening the box I immediately notice the bars were significantly smaller than previous purchases. This is understandable with inflation. My concern is with the deceptive packaging. It continues to reflect the Net Weight and nutritional value of the previous sized bars. The reported weight on the packaging is 31 grams. Every bar in the box came in around 26 grams, 17% less. This was with the wrapper on so it comes in even less. It seems pretty clear that the packaging was not changed to reflect the actual change in product size. This seems like a gross misrepresentation to the consumer.Business Response
Date: 06/21/2022
A representative from PepsiCo attempted to reach out to the consumer twice and has not heard back as of 6/17/2022.
PepsiCo is NOT a BBB Accredited Business.
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